The service is not good and the coffee tastes terrible. While checking out, the cashier answered his cell phone and continued to have a personal conversation while cashing me out. I took two sips of the coffee and poured out the rest. My friend was with me and ordered a chai latte, took two sips and poured his out as well. read more

Great coffee - I had a chai latte - they make the chai themselves. The owner is friendly. Great neighborhood spot!

Best pumpkin spice latte in town and service with a smile!! A must visit on a fall day after a trip up the incline!

i've never left a negative yelp review in my life, but i really don't care for this place. gas station coffee, gas station lattes, rock hard sugar packets, bad service, out dated decorations. it's a shame because the location is great but i have to go out of my way every day just to go to an actual coffee shop. i'm not lying, this is not a real coffee shop. their lattes come from one of those machines you find in a gas station, and you press the button and scalding hot flavored "espresso" comes out. this is definitely a shiloh street tourist trap. wish i still had the latte to share a picture, i tossed it out immediately. read more

Small green tea and a blueberry scone for $6. He didn't have change for a $20 so I bought the scone thinking it shouldn't be that much. $4 for a scone. Seriously? I wouldn't be so bitter if it actually tasted good. Also, it wouldn't hurt to be more friendly either. read more

I literally downloaded this entire app just to express how much I dislike this shop. It was very expensive, and the man behind the counter was very short and gave bad customer service. I'm also convinced they pull their prices out of their butt as my medium drink cost 2 dollars more than my friend's large. The $6 whoopie pie tasted like metal and had some brown stuff on it I did not trust because the man did not wear gloves or wash his hands. Bear in mind none of the pastries have prices listed so you don't realize how expensive they are until after he's cut and wrapped then. They also don't take cards so you have to use the $3 ATM. This place has made me realize that Gilmore Girls would have been a very expensive and poor tasting tv show to live in. Also there was Trump merch on the wall so make of that what you will. read more

Such a great spot to grab a real coffee and delicious scone. The owner was extremely sweet and great conversationalist. We enjoyed his company and the shop's charm. read more

We stopped in after breakfast for a latte and encountered the proprietor on the phone and trying to take our order as he was talking on the phone. He had a look on his face as if we were inconveniencing him and we felt rushed and unwelcome. As we were leaving we had to say thank you and good bye and as he was reading the newspaper he uttered bye with no eye contact. The coffee was not good and we will not return here. This establishment is geared towards the locals. read more

Went in for a latte. Staff member not super friendly and my latte leaned more towards a cappuccino. Take-out cups are Styrofoam - would love to see this coffee shop along with some others make the switch to more environmentally friendly disposables. read more

This place is absolutely terrible, what a disappointing end to an otherwise lovely afternoon up on Mount Washington. Coffee was expensive, tasted awful, and the server seemed a little off - not rude, just off. A 3+ dollar "homemade" pastry tasted like a Little Debbie cake. Will never come back here. read more

Stopped by for a coffee and I felt as if I was intruding even though the place was empty. Not one word was uttered by the proprietor and was totally unfriendly. I guess you have to be a local to get a hi. Coffee was mediocre at best. read more

Todd makes the best hot chocolate EVER. The chai tea is great too. Great service makes this a nice, warm little stop after you take the incline and look out over Pittsburgh. Definitely glad I checked this place out! read more

I like this place. When I was looking to move to Mt. Washington, I certainly did my research on coffee shops because I wanted one within walking distance. Shiloh Street is interesting to me because I like the mix of Grandview tourists and residents. My first stop at the coffee shop was nice. The owner is approachable and courteous. The coffee is good which is important. Not certain which roaster they use, but they have good hours and open at 7:00 AM. There is seating outside. My only complaint is the lack of a website. I wouldn't even mind just a basic website with a menu updated seasonally to reflect any drink specials. This seems to be a common thread with some of the businesses along Shiloh Street which is one of the core business areas in Mt. Washington. Perhaps I will offer my pro-bono help with it? read more

Meant to make this review a while ago, but if you're looking for a great local coffee shop with good coffee, an authentic Pittsburgh experience, and an owner who feels more like family than a businessman, look no further. My car broke down in front of this place, so I decided to go in for a cup. I had a bad day overall, and was almost in tears when my car wouldn't start after going to the nearby bank. The strong coffee instantly made me feel a little better, but better yet was the man sitting by the window reading the paper who seemed to be a regular. He saw my car troubles and told the owner I was having issues with it. Turns out the owner used to be a mechanic! I know a bit about cars and told him my battery was good, oil was good, starter was just replaced, and spark plugs were new. Unlike most men who have tried to help me in the past with my car, he took my word for it and didn't test all of the things I just said were fine. Using a broom handle he tapped my starter while I turned the key and it started up. Simply a bad connection to my starter that led to a discovery of an awesome coffee shop with great people! read more

This place was good. Decent coffee. Kind of grumpy service, but maybe she was having a rough day. Really needs a sign that says "cash only."

I've ordered several different blended and iced drinks here. All have been awesome and very tasty. It's a little overpriced and annoying that they only accept cash, but there is an ATM outside and a PNC right down the street so it's not a super big deal. The oreo frozen latte is the best. read more

This place is not great, with the coffee, service, and atmosphere seriously lacking. I tried it twice and both times what I received was nothing like what I had ordered. The place is usually filled with a rowdy bunch of men. Before I knew this, I had met a colleague there to discuss a project but it is a small place and the other "customers" were really interested in what we were doing and made us feel so uncomfortable we left after a short time. When it is warm the "customers" sit outside cat-calling any females that walk past. I always cross to the other side before I get to this block. I really wish there was a better coffee shop on Shiloh. It would be nice to be able to get a drink on my way to or from work but even if this was the best coffee in the world, I would still refuse to set in foot in here. read more

The service wasn't that great and we didn't know it was cash only until we were paying. But honestly it was one of the best iced lattes with soy milk that i've had in a long time. My friends enjoyed their hot chocolates. read more

After seeing the giant Rubber Duckie we headed up the incline in the hopes of finding our 3 kids some ice cream at DiFiore's but since it was raining they were closed. The parents needed some caffeine and two doors down was Grand Brew. The kids opted for the biggest chocolate chip cookie I've ever seen, hubby got a coffee and a hot cinnamon roll and I had not one but TWO of the best Caramel Latte Macchiato's I have ever had. No bitter after taste, just pure caramel flavor in each sip until there was nothing but the whipped cream at the end. I usually never finish a cup like that at other chains. The owner was a gem and helped us out when in need with excellent service and conversation. It is cash only but thankfully we had it so we saved the kids from sugar meltdown as well as loaded ourselves up on very memorable cups of coffee to go along with our memories we made with the kids today. Highly recommend to anyone in need of a great cup of Joe after touring the Incline or just shopping in the area. read more

Great place to stop if your looking for something hot or sweet. Great service great food definitely stop in if your nearby

We were visiting Pittsburgh for a wedding and happened upon Grand Brew. I'm so glad that we did! The hot chocolate was the best that I have ever tasted. Our daughter, who rarely finishes anything, got a chocolate chip cookie and ate every last crumb. We were so impressed we took pastries to go. The owner was a delight. He was charming and personable and made sure that everyone in our party of 10 got everything they wanted quickly. He even gave us a free homemade cannoli to try. It was the best darn cannoli I've ever had. I recommend Grand Brew highly. Try the hot chocolate, you won't be sorry! read more

Outstanding service and caters to the tourists. You will love the coffee. Better than Starbucks

My husband and I stopped by this little coffee shop after going to an overlook in Pittsburgh. The man that runs this shop is super friendly and made us some sweet, yummy coffee. They have great cinnamon rolls. They just came out of the oven and they were big and gooey. :) Definitely recommend this little place. read more

Before I wrote this review, I read through all the other reviews first. It's interesting how many bad reviews there are and how they all say the same thing I'm going to say (I formed my opinion of this place before reading any reviews). I recently started working near Mt. Washington and noticed Grand Brew one day when on Shiloh Street for lunch. "Great," I thought, "I'll come up here on my lunch break one day soon, grab a coffee and a snack, and check it out." Today was the day I finally decided to check out Grand Brew and I was hugely disappointed. I went in and no one was in there. The shop was completely empty although open for business. This isn't unusual in small businesses. I assumed the person working there was just in back momentarily. Well, one moment turned into one minute which eventually turned into 10 minutes. I was actually worried, thinking that perhaps the person working there had taken ill or worse. I looked behind the counter - nothing. I called out "Hello" several times - nothing. I knocked on the office door - nothing. After about 10 minutes, the woman from the ice cream places two doors down (I gather both business are owned by the same people) poked her head in the front door. "Is he not here?," she asked. "He probably went to the bank. He'll be back soon." Eventually, "he" came through the front door with a surly attitude and made my latte. It actually wasn't terrible, nor was the pineapple pastry I also had. But the service was the worst. And "he" had a gun on his hip. I wanted to say sarcastically, "Guns are a sure fire way to win over customers" but I was afraid Mr. Surlypants would shoot me. The entire experience was the worst and I'm very disappointed. I won't be back. The only reason I gave this place two stars instead of one was because the pastry was yummy. But not yummy enough for me to ever go back. There are a million other places to get coffee and a pastry. Go somewhere else! read more

Cash only. I love walking here on a weekend morning, especially in the summer to sit outside and get some reading done OR get your coffee to go and walk up and down Grandview. The mocha is fantastic - the barista puts special sugar on top of the whipped cream. My waistline can only afford this treat once a month though! read more

Worst coffee and worst service. Came up on the incline with my kids and friends and wanted to enjoy a nice cup of coffee with the view. The guy at the counter was the rudest person, just talking on the phone instead of actually working. That I could live with but the so-called "Americano" was the worst cup of coffee I've ever had. No flavor, was brownish water really. Wasn't even going to drink it but... ending up going back because it was so bad (and not cheap either). Trying to be polite, I wasn't sure any other way to say "your coffee tastes awful." The guy offered to add two more espresso shots (that wasn't espresso, no idea what it was..). He did and I ended up with still bad coffee (now cold) with slightly more flavor. The guy never asked me if it was okay... in fact instead of apologizing he acted as if I was the one with the problem for not loving his flavorless, awful brew that I couldn't call coffee. I could overlook the RUDE service, if the coffee was at least drinkable (or vice versa) but this was all around awful. Save your money and bring your own cup of coffee if you are enjoying the view from Mount Washington. read more

We stopped in after a trip up the Mon Incline. I ordered a Vanilla Latte and my daughter got a hot chocolate and a pastry. Think drinks and pastry were really good and the owner very friendly. I like supporting this local business. I saw some other reviewers say this is no Starbucks. Really? Why would you want it to be? Do be prepared it's cash only. read more

Rocking little mom and pop coffee shop! I spent some time in Seattle and this is one of those shops where the owner knows how to make excellent coffee and chai. I personally had the chai (with vanilla) and it was superb. I went just after opening an the pastries had just come out fresh, but they weren't to the level of the chai. But the combination of friendliness, the good tasting chai, and the lovely ambience atop Mount Washington give this place 5 stars even though I personally would give it 4.5 bc of the only slightly above average pastries. read more

A great local coffee shop run by self-proclaimed workaholic Mark Todd. Stop in for a warm beverage. Stay for a while and chat with Mr. Todd.

Small independent coffee house that brews a great cup of coffee. If in the area, you should stop by

Don't go here. Went for coffee in the afternoon and no decaf. How does a place that calls themselves a coffee shop not serve decaf? We've gone here a few times and the same guy is always there, must be the owner. We played the quarter push arcade game at the front of the store, but couldn't play in peace without him breathing down our necks. There was a $100 bill set up towards the back of the machine, and some other lesser bills towards the middle. He comes over anytime he doesn't have a customer to wait on (which is quite often) to see the progress we've made and how close we are to getting money out. He kept asking us how much money we put in so far and how much we got out - he seemed very nervous that we were going to win the money. It was very uncomfortable. Since we were making some progress on moving the $100 bill forward, I jokingly asked him (as he was standing over our shoulders) if we came back tomorrow if it would be in the same spot or if he moves it to the back every day. He said no and that the company that owns the machine handles it and he doesn't even have a key to it. At one point we were getting close to winning a $20 bill and he came over and told us that the shop is closing and we had to leave. No shop hours posted on the door so I couldn't tell if he was lying or not but it was very shady. We went across the street to have lunch at the Shiloh Grill and noticed that the shop remained open for at least another half an hour AND we saw him open up the cover to the game and move money around inside of it, despite him telling us he had nothing to do with the game. SHADY read more

The coffee shop worker was cleaning the place and let us in for coffee I never been to any place that turned the tables up side down and cleaned the legs and underneath of a table that to me is a worker who takes pride in his work the place smelled so clean when I'm in Pittsburgh again this will be one of the first places I stop for coffee and a bagel thanks again Pittsburgh for being kind to out of state people Frank from Texas read more

visited as a tourist in the pittsburgh area...we absolutely loved the place, the atmosphere, the owner and of course, the coffee. not only was the owner friendly, even his customers (that seemed like regulars) were friendly and helpful, not annoyed by the tourists at all...place made you feel like you wanted to move in to the neighborhood and enjoy a saturday or sunday morning coffee with you neighbors! read more

I've recently moved to Pittsburgh, about 7 months ago, and found that Grand Brew has the best latte's & homemade desserts around town. The owner is very friendly and welcoming; there is nothing better than being greeted and accommodated by the owner of a business. It proves that he is proudly serving his community and not in it just to take your money. Best of all, Todd's selection is very moderately priced for a local coffee shop that blows Starbucks out of the water... I will continue to drive out of my way for a delicious quality latte! read more

I was very disappointed with my experience. After reading the many wonderful reviews Grand Brew has online, I felt the need to leave one myself. I was a barista at a cafe for many years-so I know how the business works. My boyfriend and I entered the shop, no one was inside. We looked around aimlessly for a minute or so and a man came in from outside. I believe he was the owner. He did not greet us, as a business owner should. He was not friendly in any way, and had a bit of an attitude with us. We were very polite and patient, but he seemed to be very bitter about something?? Hoping my latte would change my impression, sadly, it was not good. The mocha flavor was overpowering the entire drink. You couldn't taste any espresso. I wanted a large, but received a relatively small cup. I guess they only have one size? Would have been nice if the owner mentioned that... Don't waste your time. If the owner would have been more personable, I might have given this place a second chance-definitely not now! Cafe Cravings beats this place by a mile. read more