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    Grand Living Concierge

    5.0 (1 review)
    Closed 8:00 am - 5:30 pm

    Services - Grand Living Concierge

    Personal assistants

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    8 years ago

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    Apple Care and Companion

    Apple Care and Companion

    5.0
    (4 reviews)

    Though I primarily dislike reviews of any sort since the readers have no full knowledge of the…read morewriter's expectations and background to make a sound decision on what is written. I read the negative reviews to learn how those being reviewed respond to their just or unjust negative reviews. On the rare occasion when I do decide to share my thoughts on various businesses, I like to share positive thoughts and allow enough time to pass to confirm the company is truly deserving of a positive review. Apple Care and Companion are consistent with their well-deserved 5-star reviews/ratings. Laurie and Apple Care and Companion were introduced when my mid-90s young mother, my well-meaning boss, and I decided we should get "some help". Though we were repeatedly encouraged to go the independent contractor route through Care.com, we decided that using an agency would be the best route for this transition. Our initial impression of Laurie and the company she owned was extremely positive. We felt that she would make the transition seamless, especially since there is no support system with our closest relative in England, dealing with similar issues with his mother-in-law. However, we did not feel there were enough "caregiving needs" for the required 4 hours per day/12 hours a week requirement, and ultimately selected another company. After my mother's first hospitalization, we severed our connection with the first agency and upon my mother's return from a 6-week stay at a Hospital/Nursing "Rehab" in an extreme debilitated state, Laurie was immediately contacted to HELP! Calmly, she quickly found the necessary foundation to allow my mother to start getting some of her pre-hospitalization life back as she regained more mobility and attended various social opportunities. Laurie has an impressive and extensive knowledge of the services and opportunities available to enhance the lives of her clients! Having had Apple Care and Companion assist with my mother's ADLs for almost a year and a half, I can sincerely state that both she and her husband are extremely committed to their business and are extremely supportive of the needs of their clients and the clients' extended family. Though it is important to have a good fit with the hands-on caregiver, the agency will usually set the tone for their employees. This additional support was demonstrated during my mother's recent second hospital stay and was extremely appreciated. Laurie should be the first person anyone with a loved one needing additional care should contact, especially when the loved one's needs start to increase!

    I have been using Apple Care for years for my clients. I am a care manager specializing in helping…read morefamilies with a family member with one of the dementias. Those are the most difficult cases. I have found Laurie and Apple Care to be extraordinary in responsiveness to my clients higher level of need. I am impressed with their quality of service, integrity in the way they do business and with their compassion for their clients. I would not hesitate to recommend them to any family needing a caregiving service. Carole Larkin ThirdAge Services LLC.

    Lifting the Burden Errand & Concierge Service

    Lifting the Burden Errand & Concierge Service

    4.2
    (5 reviews)

    I reached out to get someone to run an errand for me. They would be picking up two tshirts from a…read morevendor and bringing them to me. The driver left at 2:20 pm and picked up the shirts right at 3:05 pm. According to Apple Maps, the vendor was a 46 minute drive away. I receive a text from the driver at 4:27 pm letting me know they had just caught a flat. I was curious since this was 30 minutes after they should have arrived. They assured me they were on the way. I asked how far they were and they said they were 25 minutes away. How is this possible when we're already 30 minutes PAST the time they should have arrived? I contacted what I assumed was customer service to ask this question and was asked "Is there not traffic in Houston on a Friday? Or period?" GPS includes traffic in the arrival time. You expect me to believe the GPS time is off by an hour? I called the driver to ask where he was so I could meet him and get my items from him. It is now 5:31 pm and I am still waiting on him to arrive to the spot HE chose to meet at and said he could be here at 5:15. NEVER AGAIN

    Lifting the Burden did a great job for me. I had a huge birthday event at my home and no time to go…read morepickup the catering food we ordered. The communication was great keeping me updated when they were at the business and when they were enroute. They arrived exactly when they were supposed to which was a huge relief. There was a slight mixup with the catering business and Lifting the Burden just took care of it and then called me to let me know the solution which was awesome. They saved me to time and aggravation of stepping out of the event and dealing with the caterer. They truly made it a simple and easy experience. I will use them again and highly recommend them.

    Grand Living Concierge - personalassistants - Updated June 2026

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