Corcoran Substance Abuse just switched to your company, your trial has been for almost a month. I rated you with a 3 as you have lots of bugs to iron out and I'm hoping in the very near future you will deserve a higher score. Your pricing is overpriced for movies and news packages, the less than 2 hours movie takes 4 hours due to freezing, news is very limited and they can no longer read the newspaper printed by other prisons. The phones are hit or miss working condition. Hoping for improvements soon. read more

worst customer service ever. website doesn't work. contact numbers are never answered. worst bot ever. not sure how they stay in business. zero stars read more

There is nothing but problems with this app/company. Half the time the video connect doesn't work. They won't refund you for their system errors. It app is extremely slow and crashes all the time. It is impossible to get someone on the phone and when you do they can not assist with anything. The customer service reps have zero knowledge on anything to do with the app or the video calling. I am unable to add money to my advance connect because their system glitched and all the dense girl on the phone would say is that I have to wait 24 hours and try again. Like most people/systems within the prison world, they purposely do things to make families lives harder. They care about making money and that's it. I know nothing will come of this because they know what they do is wrong and continue to do it. Gross people all around. read more

Rude customer service by a woman other than the name jen. It is not done. Didn't get the name of the person with whom I spoke. Told her I was getting an error message when trying to purchase stamps and was told that she told me multiple times upon telling me once that there platform isn't designed to add the four-year digit to sign in when Auto refill only does the last two digits. Rude, and patient, gave me a literal headache, when I told her she was being snippy, snapped back that she was not! There's no supervisor or anybody to complain to. I guess this is the only way I can do it. read more

Literally everything on this app needs improvement! It's not easy to use, there's no free communication between you and your loved ones-it costs more to send an email on this app than to write the inmate a letter. The video calls are a joke. You pay $4 and some change to see and speak with your loved one for "25 minutes". Lies! There was a 5 minute delay after I logged into the session, the volume is terrible (so low it's almost inaudible) and the call dropped 3x. After the call disconnected for the 3rd time I was unable to say goodbye. The final call drop happened with 10 minutes of my session remaining. I only got 10 minutes (maybe) not 25. Video calls are $4+, postage stamps vary in price from $1.25-12.50 plus a $3 processing fee. It cost me $6 to send one email and there are character limitations. If you go over the limited number of characters you'll have to purchase an additional stamp. Also, why do we need to buy stamps if we're sending an email? Can you say SCAM?! It's a shame that some counties like mine refuse physical mail and make it impossible to see your loved ones in person so you're forced to use these horrible apps that are just a money grab. Great job at profiting from the inmates loved ones. If you have to use the app, good luck! And I look forward to hearing your terrible review. read more

Zero of if I could but the rich (politicians) stay rich that own these companies while they exploit the rest of us...can't reach 24/7 customer service, chat is a bot that doesn't understand anything. Pricing not listed anywhere, website sends you in circles...shall I continue help Since you need a certain amount of characters? read more

Just a horror show of a company. Customer service provides different answers to same question whenever you call. Their support phone tree is a mess, and email support is no better. They told me I had to submit a document to them but their system does not allow you to attach a PDF! I have been trying for months to get an issue resolved for an attorney I work for without luck. I don't know how this company managed to corner the prison industry market on communications solutions for incarcerated people and their attorneys, family members, etc, but man alive, they should be put out business, permanently. Doubt very much this company cares much about bad Yelp reviews, or providing anything but extreme frustration for their customers, but it feels good to call them out somewhere. read more

Bad customer service. 45 minute wait to soak with agent al for them to tell you they can't help with your problem. I was told to call too get them to fix the name on my account and waited 45 mins for them to say they could not fix my name and that I had to send an email. This is bs. Long wait times. Y the app sucks so bad and I had to call a second time and waited exactly 45 mins again all for the agent to hang up on me read more

When I need to contact securus support I have to wait almost an hour before anyone answers and when I got an answer for a simple question I got told my account looks good then I wake up this morning and my account is no longer active so now at 7 am I am sitting here waiting on the phone and it has been 30 minutes yikes. read more

They don't care. Willingly will will take your money. Unwilling to assist the loved ones who are supporting and paying, especially when it comes to downloading their VRE and finding it does not work. No replies to any emails asking for help. No person to speak to when you call. Just a bunch of nothing. Unfortunately, they have the business cornered. Perhaps some oversight by fed or state IG can do the trick? read more

Upon setting up an account with 'Securtech' I found the process confusing, not very clear in both the instructions and the registering of the 'special number'. I paid the $49.98 for their 3-month plan, which is supposed to "put an end to costly per minute inmate calling". "There are no hidden fees and no extra charges to surprise you". "3 month plan is a one time charge of $49.98 and activation fee". We've not been able to use this service except for a 'free 60 second' call. The 'special number' was attempted to call me once more, only to be notified that a credit card was necessary to add time to accept the call. If there were no 'hidden/surprise fees', why am I being prompted to add more money??? Speaking to customer service, aka "Agent 6", I was told that she had to forward the request for a FULL refund, but would likely be charged $19.99 cancellation fee. For a service that we're unable to use, without additional fees??? SCAM??? read more

I purchased stamps. Received a confirmation and my bank was charged. No stamps. The service is very bad. Customer service is terrible. The tech (Alvora) I talked to has an attitude like we will just wait 24 hours and see if your problem solves itself. If it doesn't you can spend another 45 minutes waiting on line and then we will try to solve your problem. read more

Review of Securus Technologies - Unethical Business Practices & Poor Customer Service Securus Technologies has consistently failed to provide reliable services, issue refunds for failed transactions, or treat customers fairly. Their business model appears to prioritize profit over integrity, often at the expense of families trying to stay connected with their incarcerated loved ones. 1. Paid for a Video Visit That Never Worked - No Refund Issued After paying for a video visit that completely failed due to technical issues (no audio, no video), Securus required a formal complaint to process a refund. Despite following their process, weeks passed with no response, no refund, and no resolution. 2. Customer Service Gave False Assurances About Refunds Another video visit was scheduled, but due to circumstances outside of my control, the individual I was supposed to visit was unavailable at the facility. Upon contacting Securus before the visit, their customer service acknowledged the situation and assured that a refund would be issued once the session ended. Despite this promise, the refund was never processed, and follow-up attempts were ignored. 3. Unjustified Account Restrictions & Retaliation for Disputing a Charge After Securus failed to issue a refund within a reasonable timeframe, a charge dispute was filed with the bank due to their inaction. In response, Securus permanently restricted account access, canceled a previously scheduled visit, and refused to provide a refund. There was no prior warning that disputing a charge for a service they failed to provide would result in losing access entirely. It's clear this is a retaliatory and unethical business practice designed to discourage customers from seeking refunds they are rightfully owed. 4. Pattern of Deceptive and Unethical Business Practices After researching online reviews, it became clear that this is a common issue--Securus has a long history of denying refunds, failing to provide working services, and blocking customers who dispute charges. The lack of accountability, poor customer service, and refusal to resolve legitimate complaints make it clear that this company takes advantage of families in difficult situations. 5. Final Verdict - Avoid Securus If Possible Securus Technologies is not a trustworthy company and appears to exploit its users rather than serve them. If possible, seek alternative methods to communicate with incarcerated loved ones, as Securus provides unreliable services and retaliates against customers who hold them accountable. If you are considering using their services, be prepared for a lack of customer support, unresolved technical issues, and policies that unfairly penalize users who dispute wrongful charges. Would not recommend this company based on its unethical business practices and failure to serve its customers with honesty and reliability. read more

4 hours ago This is the worse service ever. I shouldn't have to call in after almost every call to get a credit because the facility has issues. This is a BIG inconvenience but I won't spend my money on the video calls anymore. The last 2 sessions this week have been horrible. I waited on the phone over 14 minutes then hung up on Monday. I called in and they told me it looks like I missed the visit. What kind of crap is that? Today our service ended with a little over 5 minutes left. I waited to see if he would call back in and I dropped with a minute left. I called customer service and was told they see the call was completed. I am still waiting on my "credit" from Monday and I was told I have to put in another request form so they can "research" . At this point, I think they literally are just taking customers money. There is no way you have a system and can not tell which party connected and which did not and when a call was dropped. Don't waste your money on video calls. You will have more problems than anything vs. receiving the service you paid for. read more

Securus app is so slow they never send my messages they are not incriminating they always take my stamps sometimes I have like 51 stamps and it says I don't have any stamps I have to purchase stamps to send a message like what?? get your shh together who's running this business? it doesn't even deserve one star! read more

This is an inmate jail calling system my friend that's in jail called me today I put in the credit card number so I could talk to him for one call only as soon as they approved it they hung up the phone he told me five times trying to get it through so they took $2 every time they charged me $10 and I didn't get to talk to you anymore but I'm trying to talk to him everything they do is it f****** automated and if you try to talk to anybody they hang up on you they're like oh I can't understand I don't understand yeah because you're automated and you're not trying to let me talk to a human you don't want to refund my money you don't want to quit being stupid and this is a horrible f****** company I'm telling you it's a horrible company don't ever believe anything they say read more

I would give less if I could. For them to be a world leader in technology and they can't fix 1 simple problem. HORRIBLE CUSTOMER SERVICE!! No way to speak to a real Securus Tech employee. When you call you are sent to a call center that has no information at all about them or how to actually talk to a person of the company. read more

Gross Negligence of perpetuated technical difficulties and poor customer service which, together, forms the basis of a potential Violation of Constitutional Rights. After several days of attempts to reset my password, the Securus site continues to issue a "We are Experiencing Technical Difficulties, Try Again Later" message. Dozens of attempts to utilize their Customer Service Chat feature have been futile, since Securus incorporates lowest grade AI-agent in their support Chat feature, only allowing 6-preset questions that each have one automated response. Ask the AI for a human customer care representative? The 'AI-agent' is just a simple algorithm path which provides a link that just takes you back to the beginning of the same AI chat. Unfortunately, for thousands of users who are subject to this communications monopoly which has been positioned by correctional facilities as a barrier to connect with their loved ones. IF OTHERS EXPERIENCE SIMILAR BARRIERS, DO SOMETHING ABOUT IT USE THE LAWS TO STAND UP FOR YOUR RIGHTS WHO: THE U.S. ATTORNEY GENERAL HAS A MANDATE, SUPPORTED BY CONSTITUTIONAL LAW, TO PROTECT CONSTITUTIONAL RIGHTS WHAT: The Civil Rights of Institutionalized Persons Act (CRIPA), 42 U.S.C. § 1997a, allows the Attorney General to review conditions and practices within these institutions. HOW: PETITION AND UNITE WHY: Since this issue is perpetuated without resolve for thousands of families across the U.S., the AG's office will respond to issues affecting many people. The reason why Securus continues to ignore technical issues that cause barriers to communication with loved ones in steel houses is because state correctional facilities enable this behavior, encouraging it by not taking action and, likely, outright encourage this behavior, which results in more than just poor customer service, low quality services, and gross negligence on technical issues. The truth is that, despite the millions of taxpayer dollars that are paid for this communications contract, Securus continues to enjoy the cost savings for low quality services that are paid at a premium and Securus pockets these profits that are gained from families who are experiencing a significant financial hardship. Securus is not motivated to fix technical issues because the fundamental issue is a systemic one, where stigma and systemic bias run rampant, impacting millions of people who have no resolve. This issue at its heart is a violation of Constitutional Rights and deserves immediate attention. I will take action by launching a site where a nationwide petition to the Attorney General's office can be made. Please check back here or on other Securus reviews as we begin to mount the evidence in support of holding Securus accountable for their illegal actions. After a CRIPA investigation, the Attorney General can act if they have the evidence and can identify a systemic pattern or practice that causes harm. Evidence of harm to one individual only - even if that harm is serious - is not enough. However, if they find systemic problems, they will send the state or local government a letter that describes the problems and will issue an action telling the state corrections department what steps they must take to fix them. The Attorney General will try to reach an agreement with the state or local government on how to fix the problems. If we cannot agree, then the Attorney General will, if these issues are violating constitutional law, file a lawsuit in federal court. Please remember, the AG's office is not authorized to address issues with federal facilities or federal officials. They do not assist with individual problems and therefore cannot help in recovering money damages or any provide other personal relief. The AG's office also cannot assist in criminal cases, including wrongful convictions, appeals or sentencing. Thank you for supporting the advocacy of Constitutional rights for all Americans. No company or local government can take those right's away at the behest of their own whimsical and erroneous judgements and preconceived notions about who deserves them. If you are a U.S. citizen, then the Constitution protects you from this kind of tyranny and monopoly on basic human rights. read more

Securus Technologies - PASWORD RESET LINK CONTINUES TO FAIL AFTER SEVERAL DAYS, WEEKS. ALL SECURUS CUSTOMER SUPPORT CHANNELS ARE WIRED TO DEAD END. - Telecommunications Near Me - Dallas, Texas

Their phones have an echo and I can't hear a word of what inmate says cause all I hear is me in the background. And nobody shows the inmate how to use the texting service so I just wasted $30 today. Call their number and they don't answer they hang up on you and online chat is a retarded robot. Their service all around SUCKS I GUVE IT A MINUS 5 STARS read more

Securus needs to be investigated by the attorney general. The web site doesnt work half the time. The time it takes to send messages waiting 2days to send is BS. Something needs to be done. Now i see why they have a 1 star review. Lmao DO BETTER SECURUS read more

Noone answers. Terrible service. The phones have an echo and I can't hear a word of what inmate says cause all I hear is me in the background. Call their number and they don't answer they hang up on you and online chat is a retarded robot. Their service all around SUCKS I GUVE IT A MINUS 5 STARS read more

Awful service!!!! I had 5 video sessions scheduled, and only 1 worked where my loved one showed up!!! I was always there 15 minutes before the start time!!! Absolutely terrible!!! read more

No.. NO and noooo... Trying to set up an account took me 2-3 hours. The online process kept saying my account was created but when trying to log in it kept saying my usernam/pw was incorrect. Calling trying to set up an account was a total disaster. After 2-3 hours of waiting for a receptionist on the phone, I was finally able to get my account set up. Now, they blocked my account saying I need to provide proof of my phone bill in order to unblock my account, but they already took my deposit to receive calls. Smh.. Securus is a fraudulent company delaying and interfering with ppl connecting with their love ones. All of the facilitIes using this company need to cut ties but unfortunately they won't, because the (dis) service this company provides is very low budget and these facilities will do anything to not spend more money than they have to. FREE MY BABY NOWWWWW!!! read more

Cannot connect with anyone, constant technical failures and extremely slow customer support. There should be a competitor for this useless service, but DOC's don't seem to pay attention. read more

Securus Technologies - Typical failure on their system. Windows 10 with all the updates and still bad karma. - Telecommunications Near Me - Dallas, Texas

This company is a lying sack of crap. Dallas (TX) County was SMART to drop them for a new company. Too bad TDCJ hasn't done it...yet. I made quite a few deposits before my daughter could even use the phone. First one was on 11-16-25. Two of my $25 deposits (11-16-25 and 11-21-25) never even showed up on her account, even though they were charged to my credit card. I sent Securus a message because I thought I used the wrong # (facility ID rather than my daughter's ID on first deposit), they confirmed receipt at 4:01 am on 11-17-25 and assigned a case #. I sent another message on 11-21-25 at 7:34 pm. No response. Sent another one at 11:58 am on 12-4-25 to advise of the second $25 that never posted to her account. No response via email or phone or anything else. I contacted my bank 24 hours later to put those two $25 charges in dispute because Securus did NOTHING. They have now disabled my new account with my daughter that was started with a transfer of funds from my Dallas County acct with them. Tonight the customer service rep I spoke to said I have to repay that $50 before I can have an account so my daughter can call me. My daughter didn't even have phone privileges for two weeks...so how could she have "spent" all the money I deposited and Securus received (dates & amounts per cc/bank: 11-18-25 $15; 11-22-25 $25; 11-30-25 $25; 12-1-25 $25; 12-5-25 $10; 12-8-25 $5; 12-9-25 $2; 12-10-25 $2.50; 12-11-25 $1.50; 12-11-25 $2.75; the two $25 charges that I disputed are not included in this list). I got my first official call from her (at Plane State Jail) on 11-27-25. She has no idea where her funds are going/have gone...that's why I started making "little" deposits in case her funds were being stolen/re-routed. Supposedly some of them have been used on a tablet, but she still does NOT have one! Securus does NOT care or this would have been handled already! They advertise themselves as a "service" but fail to mention their service "quality" is EXTREMELY POOR! read more

Horrible-horrible-horrible. Beyond confusing and smacks of scam. Was told I had 75 free stamps by correctional facility. Kept wanting me to buy stamps. Unable to send messages-Bot is absolutely useless. Shame on you-Securus. Nothing but a grift. ZERO stars read more

Terrible. Constantly experiencing "technical difficulties ". Your messages will not go through and you lose stamps. Just awful all the way around. read more

They continually send emails when you do not have family incarcerated, and want to know what's wrong and why you're not putting money on the account, then lo and behold every time, your loved one is incarcerated after their emails are sent out, and this isn't just once, but it's every time, I think it's quite odd, like last week, there was three emails from them at least in one week, why the need to send them out to put money on account when there there that you know. How does that work? read more

Waste of your time to deal with these people. Can't add money through the automated phone service. Wait 20 minutes, after navigating 10 minutes of automation, to be told "we can't take your payment over the phone, but If you give us your email you can do it that way." Wonder why? Is it so they can spam your inbox soliciting payments? The answer is absolutely! What a garbage company. read more

Absolutely horrible!!!!!! I had 5 video sessions scheduled, and only 1 time did it work!!!! I was always there 15 minutes before the start time, but never did my loved one who was in jail, they never showed up!!!! read more

You won't find a worse company than Securus. They have a monopoly on communication with inmates.... They are charging me 87 cents a text & I have to pay 87 cents for the inmate to respond.... IF i did 1 text a day, with 1 response a day, It would cost me over $55 a month.... Nobody can afford to text an inmate We have loved ones who are behind bars... We are desperate & worried... And SECURUS knows that, and they take full advantage. Good luck with talking with a live representative for SECURUS I think you will deeply regret that you are forced to deal with SECURUS... I apologize to you, on their behalf read more

NEGATIVE ZERO! How is a class action lawsuit not been filed at this company! It is a TOTAL scam! They have NO problem taking your money for a service that does not even work! This is insanity! Can the BBB do anything about this? How many complaints for YEARS have to be heard before something is done. This company is one big theft ring! omg . You cannot send messages EVER! And don't wait on a refund or think you can talk to a human for help. I am going to start calling lawyers and see if someone will take this on. read more

Horrible customer service. Not professional. Lady threatened to end my conversation because I supposedly cut her off instead of being concerned about solving my issue. Just rude. read more

Securis Technologies managed an electronics recycling event in Loudoun County on Saturday, May 18, 2024. I made use of this event to recycle some old electronics I had around the house. I have to say that the Securis staff had the participant flow orderly, efficient and moving quickly through each of the recycling steps. I found the staff to be helpful, courteous and very pleasant, making this a fun event as well as an important one ecologically. Thanks to the Securis team and the company for a job well done. John Lau read more

Won't let me pay for services and been back and forth with my bank and this company. Not getting all calls, messages and video worked once out of the 3 times I have tried. Customer service is a joke as they flagged my card as "fraudulent". Yet its has my name on it. Put in tickets they say. Done it on multiple occasions with no results. If it's not fixed soon, I will be complaining to the BBB. read more

Terrible that this is our only option and their representatives are rude and unhelpful. Why are their no other companies?

Bad Bad Bad, takes your money then disconnects the call, can't get to a live person, automated systems goes in circles, no option to speak to live person... Not good for business! read more

Dear Sir/Ma'am: I writing this letter in hope some resolution to a long ongoing dilemma can be resolved. I have spoke to one of your representative, Ms. Whitley Bergan. During our talk, she was both unprofessional and uncourteous. She called me back twice and both times hung up on me. I explained that my husband and I were experience numerous problems during our phone calls. ISSUES: There were and are numerous fail calls and call drops that we are being charged for the full 30 minutes, the microphone is barely transmitting, noise distortion making it unbearable to communicate, most calls are routed though Egypt or Turkey and there are problems connecting. We have spend hundreds of dollars monthly only to enjoy a few calls. We are entitled to credit. After I spoke with your representative, our calls were repeatedly disconnected after a few minutes of talking. Now, I am not receiving his calls. It seems she has vindictively severed our connection without just cause. I asked her for assistance to correct the problem, she made matters worse. I respectfully ask that you please investigate this matter. Thank you for your time. read more

Can't download the video connection app No one is trained to help you Need better trained people to help people read more

This company has a lame product. It frequently does not work. I also cannot tell if inmate has been informed. Getting help is near to impossible. Why does not someone cancel their contract and give this job to another company? read more