I rarely leave reviews, but this experience was extremely disappointing from start to finish. I came in for a pedicure and paid $127 expecting a quality service. I arrived at 6:00 PM and requested a chrome French tip with a flame design and overlay tips. The technician agreed, but after multiple failed attempts (including spending 20 minutes trying to do one flame), I had to settle for a much simpler design because it was clear she could not deliver what was promised. The pedicure portion didn't even begin until after 8:00 PM and then felt completely rushed since the salon was already closed. For the price I paid, rushed and subpar work is unacceptable. To make matters worse, my big toe was done incorrectly, and instead of fixing it during my appointment, I was told to come back another day. No client paying this amount should have to return to fix a mistake that should have been corrected on the spot. I contacted the salon to resolve the issue, and instead of taking accountability, the manager (Helen) argued with me on the phone for over 10 minutes and refused to offer any type of refund or reasonable resolution. This experience showed a lack of skill, poor time management, and unprofessional customer service from both staff and management. I would not recommend this salon to anyone expecting quality work or accountability. read more

1/5 -- I Will Not Be Returning I had a terrible experience here and unfortunately will never return. There were only three people working when I arrived, but I was the first customer. I asked for a shellac French manicure. From the moment the man sat down to do my nails, he seemed irritated and acted as if he did not want to be bothered. For starters, the base color was completely wrong. Instead of a natural/nude base for a French manicure, he used a champagne-colored polish with shimmer. The French tip lines were also extremely thin and uneven. Not once did he stop to ask if I liked the shape, thickness of the French tips, or how my nails were looking. When my hand came out from under the light, I politely told him, "I don't think I like this. The French tips are uneven." His reaction was completely unacceptable. He slammed the gel light out of the way and jerked my hands toward him to remove the polish. I am a grown woman and paying customer, and there was absolutely no reason to handle me that way simply because I respectfully said I was unhappy with the service. He then used the drill so aggressively on my nails that it felt like he was drilling through them instead of working on an actual person. One of my fingers was cut and is still injured from the service. I understand that nail technicians can be busy and that sometimes a customer may not like the finished look. That can be corrected. What I do NOT understand or accept is being treated disrespectfully and handled roughly because I politely spoke up about a service I was paying for. The manicure itself was disappointing, but his attitude and the way he physically handled my hands were what made the experience completely unacceptable. I will never return to this nail salon. read more

I was honestly shocked by my experience here. I came in to get ONLY my toes done and ended up being charged $135. I was not expecting a pedicure/toe service to cost anywhere near that amount. I understand that certain services, upgrades, or add-ons can increase the price, but I feel like the total cost should have been clearly explained BEFORE the services were performed. Had I known I would be paying $135 just for my toes, I absolutely would have made a different decision. The biggest issue for me is transparency. Customers should know exactly what they're agreeing to and how much it will cost before the service is completed. $135 for just my toes was excessive and definitely not what I expected. Unfortunately, because of the pricing and lack of clear communication, I don't think I'll be returning. read more

I've been a client for years and ever since the new owner came they stop caring about customers by having overlapping schedules with me ending up having to wait 2 hours to from my appointment. I love everyone who works there but the new owner ruins the work environment and is always rude to the customers. sincere read more

Jenny did a great job doing my nails! She was quick and professional and did exactly what I wanted! Will be back!

Quick and beautiful service made sure I had plenty to drink and to come back for any breaks this week

I've been coming here for about 6 months and I can honestly say I love them. My nail retention is amazing. Jessie does some pretty ass nails!!!!!!! From the application to the designs! My pedicures never miss! read more

This is the worst nail shop in the city. The owner is very rude and she treats customers and potential customers like crap and blames on the "side of town" the nail shop is located on. I suggest NO ONE go to this place especially if you want bad energy as soon as you come in the building. read more

INACCURATE PRICING!!!!!! I've only been here for pedicure which are pretty decent by Rose. Yesterday I went for mani and pedi they changed me $75 for overlay!!!!! Saying that my French tip design is why, BFFR! My pedicure was only $55 they changed my card $155!!! The math is not mathing and I will be making a visit to get my money back this is terrible customer service. read more

Grand Lux Nail Lounge - $75 overlay set - Eyelash Service Near Me - Houston, Texas

Inaccurate prices. I asked for the $45 pedicure but was charged $55. They added an additional $20 to my tab. I was the last to leave, but I should've checked my bank account because they didn't give me a receipt. I didn't get a neck wrap or massage, although I paid for it. I'll get my $ back one way or another. Never coming here again, and wouldn't recommend. read more

I come here between acrylic sets - after removing a set and before getting a new one. I always get a basic manicure which never takes long and the pricing is great. The arm/hand massages are amazing and they do a great job on my simple mani. read more

Grand Lux Nail Lounge - Manicure - Eyelash Service Near Me - Houston, Texas

Decided to stop here because I was in the area, just got paid and was trying to spoil myself. I just wanted a full set and pedicure. I showed the guy a picture of how I wanted my nails and he literally told me that he couldn't do the sugar nail but he could do stones instead. First red flag. I wanted coffin shape but I wasn't sure if he could pull it off because I'm a real stickler on shape, so I opted for regular square. He took TWO hours to do my shellac nails and did such a poor job, I didn't even want to get my feet done anymore. Also the very next day, my stones were already falling off. It's been a week now and 3 of my nails are already about to break and all of my stones are gone. SKIP THIS PLACE. read more

Grand Lux Nail Lounge - What I Got (missing stones) - Eyelash Service Near Me - Houston, Texas

See all

Terrible work and dishonest!!! I went in for a manicure and pedicure service and I told them what I wanted but after the service was completed and I was ready to pay, they robbed me of $20 over the agreed price, claiming that the nail polish they used was extra. 5 days later half of the nails simply just fell off and it wasn't even acrylic, it was the same shellac the manager said lasts longer. I'm very dissatisfied and feel scammed. Go there if you want to be robbed in broad day light and receive bad quality work. read more

Grand Lux Nail Lounge - This happened less than a week after I got them done, simply unacceptable. - Eyelash Service Near Me - Houston, Texas

See all

If I could give this place 0 stars I would. I used to be a regular based on location and availability. But their quality has really gone downhill. And this past weekend was the last straw for me. I called ahead to schedule an appointment for a full set shellac with Theresa and a pedicure. Theresa is the only one there that I trust with my nails because she always does a great job. When I arrive for my appointment I let them know I'm here for Theresa. They tell me to pick my toe color. No problem. I see that Theresa is finishing up someone else but I think nothing of it. They seat me and begin on the pedicure. No problem since I had no preference who did my toes. Then someone came over to start to full set. It was Lynn. I didn't think anything of it since they have done this before when they will let someone start and someone else finish. Only, Theresa never finished, she actually never came over. I chose to let it slide because I didn't want to cause a scene and I never had Lynn before so I tried to give her a chance. Never again. My nails have WAAAAY too much acrylic on them, the paint job is uneven, the nails aren't the shape that I wanted, nor could she do the design that I asked for. I didn't notice any of this in the chair and it was my mistake for not wearing my glasses/contacts. But when I got home I was appalled!! I will never go to them again. Ive tried to call them and go by to have them fix it but they are closed. I've attached a picture of what I asked for versus what I received. Please don't waste your money here. read more

Grand Lux Nail Lounge - Eyelash Service Near Me - Houston, Texas

See all

Hi you guys , my name is Kirtrice & I'm a new nail tech at Grand Lux Nail Lounge . I am a licensed cosmetologist (6years) . I specialize in pedicures , acrylic toes , acrylic nails , hand drawn designs , manicures , & dip powder . I added some pictures so you guys can take a look at my work . Hope to see you see you soon Ask for KK read more

See all

Do not come here if you want to keep your nails strong!! I came here for a SIMPLE nail take off, and it seemed that they did not know how to do even that! The tech soaked and drilled my dipping powder off, and it was highly uncomfortable. I had to ask several of the staff members to supervise her because it was clear she didn't know what she was doing. I stopped my service with that tech and spoke to their lead, which was no help. Ended up leaving to avoid further nail damage. I would STRONGLY urge everyone to NOT come here. This place is a lawsuit waiting to happen. If you would like weak or possibly bloody nails..ENJOY! read more

Grand Lux Nail Lounge - Red and weak nails which used to be strong - Eyelash Service Near Me - Houston, Texas

See all

Shout out to Susie ! When you stop by just ask for her she is going to get the job done ! My toes were looking bad she made them look way better I'm visiting from Phoenix az , and I don't think anybody can do what Susie does read more

I went here yesterday to get a Regular Mani/Pedi to just keep up the maintenance of my nails and was pleased with my entire experience. I drove from their Westheimer location only to find out that they were closed when Google said they were open. They had a customer waiting along with me outside of the salon for a 6pm appointment and they never showed or thought to call to cancel the appointment. I was disappointed so I called the Holcombe location to let them know what happened and that I would be on my way ASAP to get a Regular Mani Pedi. When I got there they got to me ASAP and took their time being super precise during the entire procedure. It was really a pleasant experience. Louie did my pedicure and he did a great job. Lucy did my manicure and I thought she did a wonderful job as well. I noticed that when Lucy was doing my manicure the white polish she was using wasn't working properly and was applying really thick so after my first coat she left for a 2-3 to I guess find another polish...I'm not quite sure if she did. After sitting under the dryer I left being pleased with my outcome. However, when I got home I realized that the coats applied with really thick and bulky. All that to say I tipped $20 on a $55 service (regular Mani/Pedi with a cuticle trim for both) and I must say that I'm disappointed in how my manicure came out as I'm quite pleased with my pedicure. I will be calling them shortly to let them know and see what they can do for read more

See all

Ok - I said I would update after a few 'rounds' and here it is - I am definitely keeping this on my list. Sunny is awesome to work with and he's helping me repair and regrow my damaged nails. He is very gentle and does a great job. I have now had three gel nail services and I'm more than pleased with each time. I may try out a pedicure one day but I have a place close to my house for that so for now, I will keep the services seperate. WINNER! read more

If I could give 10+ stars I would , the service was amazing and my nail tech Luann I believe was so good at helping me find my perfect nude color that matched my skin tone read more

Wow, I'm obsessedddd with my nails! I definitely recommend going here for cute nail designs. I got dip with gel design drawn on read more

See all

I really try to be a fair person. I don't like to leave negative reviews but there have been at least 3 different occasions where I feel like the workers at this salon were being sneaky. 1. Per my first review, they charged me $12 for a wax paraffin treatment I did NOT ask for! It was my first time there so I decided to give them another chance even though I didn't appreciate that. Strike 1. 2. On another occasion, I was charged TWICE. There were (2) charges of $95 taken out of my checking account. And they were not pending. I called my bank and filed a claim and they credited it back to me. I also called the salon to ask about it. They said they would "never do that to their customers" and even sent me a pic of all the transactions that night and my charge was only listed once. So I thought it COULD have been a mistake. But I had my doubts. I debated not going back but it's so close to work and they do a very thorough job. And yet again, I gave them ANOTHER chance because of the convenience of the location and their excellent work. Strike 2. 3. Tonight I requested the DELUXE pedicure which is $50. But they charged me $70! I thought maybe their prices had gone up so I let it go. But according to their website, the prices are still the same. He charged me for the HEAVENLY pedicure when I specifically requested the DELUXE. I don't think "deluxe" and "heavenly" sound anything alike even if there was a language barrier. So WTH?! Strike 3. I can't imagine they are not doing this on purpose since these things have happened THREE times! It's a shame because I'm a nice customer and I always tip really well. But I'm not going to let any business keep taking advantage of me. Enough is enough. I shouldn't have given them so many chances. I feel like a chump. Another thing I wanted to mention is that they don't have "Happy Hour" discounts like they used to even though it's still being advertised here on Yelp. They have said to me it's only if you spend $50 or if you get the Deluxe pedi (or something like that) but that's not always the case. You can see from some of the other reviews that they have mentioned this as well. Also, I don't find the hot stone massage relaxing at all. It burns! Sometimes it's TOO HOT. The temperature of the water is also too hot at times. And I've NEVER been offered wine or even a glass of water for that matter. EVER. Honesty is VERY important to me. I'm very disappointed in their lack of integrity. I will NOT be returning. Peace out! I'M DONE. Too bad because their work is really good. read more

Grand Lux Nail Lounge - Deluxe Pedi vs Heavenly Pedi - Eyelash Service Near Me - Houston, Texas

I wanted to give them two stars because I was annoyed earlier but I'll be nice and give them three because they didn't do a horrible job on my nails. Unfortunately though, the bad outweighs the good: PROS It's close to the medical center and they have online appointment setting available. They were pretty empty when I went (weekday afternoon) making it a quick process with no wait time. CONS The Happy Hour promotion is a scam. It's not a spa-like, relaxing place. It looks nice but it didn't seem like making me feel like I was important was a priority for them. They didn't offer a water, do any massages or anything. I didn't see the tools they used come out of a sealed bag so I can't guarantee that the scrubber or whatever it's called was properly sanitized. My feet were tragic so I had to take my chances. They say that if you come in before 2:30pm on a weekday, you'll get 20% off or something like that. I got no money off and once it was time to pay, she let me know that my total had to be $50 or more to get the discount. My total was $43 for a basic manicure and pedicure that barely took 30mins to do. That's pretty expensive if you ask me... I chose not to tip thin because of the happy hour pricing issue and I felt bad about it at first but now I don't care at all. When I left I saw that they were having some type of raffle, but they didn't give me a ticket for it. I assume I didn't spend enough money to participate in that either... They seemed to be in a rush and there were no other clients in the salon. I had to ask for her to cover my entire nails with base coat and I felt like I annoyed her. The up charge for the scrub and stuff they have for pedicures isn't worth it in my opinion, it's not like they use quality products. Overall, it's a nice looking yet basic nail shop. Would I go back? Maybe. But it'd be because I'm in desperate need of service, not because I thought they were so great. read more

Grand Lux Nail Lounge - The giveaway raffle that I wasn't informed about by staff. - Eyelash Service Near Me - Houston, Texas

Love this Lace. Lucy, the owner is so friendly. The place is really nice and staff are very professional. Highly recommend to everyone

This place Is is definitely a 3 star. The lady at the front desk was rubbing all over her nosey with her mask less face and then grabbed my hand to see my nails. I was disgusted! Then the lady that did my nails was touching al over my wedding ring and asking questions about it almost as if she was trying to size you up and see what type of tipper you are. Then she totally crossed the line when you entered even more into my personal space and grabs my necklace and started rubbing on it. Even pre covid19 this isnt cool so definitely now in this pandemic they need to keep hands to self and focus on nails not touching all over their customers. I definitely felt violated! Other than that, they did an ok job and it's cheap so I didnt have high expectations anyway read more

I've enjoyed coming here. I've been going for 2 years now. Every time I leave this place after getting a deluxe pedicure I feel so relaxed and serene. Micheal and Teresa are my favorite they usually take care of me when I come in. I recently moved and can't wait to get back. read more

totally not pleased at all. i ask for a simple pink french tip on my toe. my manicurist couldn't do my lines straight, nor was it pink! They were rude about the wine. It wasnt even offered at first, only water. Then once i asked for a second she screamed NO at me. She acted like she wasn't aware you're suppose to do more then one goat. Then left my legs and feet ashy didm care to put any finishing lotion. Completely horrible mess! Im literally typing this review sitting in the chair. Wont be returning. read more

Grand Lux Nail Lounge - like look at my toes! does this look like a pink french tip!!! - Eyelash Service Near Me - Houston, Texas

See all

Just want to start by saying ,this salon deserves 5 stars in my book! I really want to emphasize how AMAZING my nails turned out to be thanks to my lovely tech TERESA!! I never usually leave reviews but I was just so happy that I had to share my overall experience. I literally do not have any complaints. Teresa was very sweet as soon as I arrived till the moment I left. She offered me a drink, asked if I liked the shape every single time she would file a nail and she was very detailed. If I disliked something , it was as if she read my mind because she would just fix it by herself. The ambience in this establishment is beautiful and relaxing. If you are in the medical center area or near rice village I definitely recommend this place. read more

Grand Lux Nail Lounge - Full set by Teresa - Eyelash Service Near Me - Houston, Texas

I go here almost every 3 weeks to get my nails and toes done and that always do such a good job! I get my nails done very thin with dip nails, which I love. I also started doing almost shape nails and I love it! Also, Lucy does an amazing job on my eyebrows read more

Grand Lux Nail Lounge - Took this picture a week after getting them done so they're a little grown out - Eyelash Service Near Me - Houston, Texas

DO NOT GO HERE !!! This was my 2nd attempt at liking this place. Both times were awful. I wasn't greeted when i walked in although there were two staff members standing at the front desk. The pedicure tech was rude the only time she spoke to me was to offer a higher service. My nail guy was decent but he rushed my nails and over charged me for both services. I think these people are racist and should not be in business. On two separate occasions i was treated poorly. The only reason why i went today was because i was in desperate need of service and there is never a wait there. I SEE WHY !!!! Black women do not go here you will be treated like crap. I literally watched them greet everyone non black with a smile. While we were treated as if our money isn't green. I really hate this place of business. read more

this wonderful nail lounge from A to Z. Very modern and Clean and organized very nice nail salon, the facility is beyond gorgeous. Very professional and friendly staffs. Lucy is the best Facial tech I've ever had. THEY CARE & take the time to make sure you're getting what you came for. I would love and highly recommend anyone coming here. this GrandLux Lounge got my gold stars ! read more

Grand Lux Nail Lounge - Eyelash Service Near Me - Houston, Texas

Only plus is that it's never busy... now I know why. Had a terrible experience yesterday, I was cut with a cuticle pusher from him rushing and not paying attention. The nail Tech seemed like he didn't know how to respond. He just let me bleed, I had to ask for alcohol and another tech came to put some type of powder on my finger which didn't stop the bleeding. That nail was also painted poorly and left to dry bumpy and uneven. My other pinky is painted half pink because the top coat brush he used was dirty with red nail polish. He didn't care and sent me on my way to the nail dryer. No massage, no lotion, bad paint, cut finger... I did receive a discount only after I complained about not receiving the massage so the manager didn't seem to care about my injury or lumpy bumpy painted nails. Definitely will not be back. read more

Grand Lux Nail Lounge - Lumpy polish and cut finger - Eyelash Service Near Me - Houston, Texas

See all

I've been getting my nails at Grand Lux for years! Customer service is Phenomenal! Excellent, Professional and Friendly atmosphere and employees! They take the time to pamper you and make sure you are satisfied with their services! I strongly recommend this nail lounge to everyone males and females! Jacqueline read more

BLACK WOMEN WILL BE THREATENED WITH POLICE FOR NOT LIKING THEIR SERVICE!!! I hated my services and wanted them to stop so I could leave and they would not let me leave. They wanted me to stay and continue getting work done so I allowed them to fix it and still was unhappy. I was still willing to pay but not full price and then I was threatened with police forces. The manager left and I had to stand there and argue for 20 minutes about my payment while one lady started taking pictures and the other was talking shit. All around horrible services and would not recommend. 0 stars for sure. They wanted $115 for plain black hands and feet. They still took down my rides license plate but what the hell for? I still paid $40 plus a $15 tip for the 3 people who serviced me. I was there a total of 4 1/2 hours. read more

I came to grand lux nail salon excited because it looked nice and of luxury, but it was the worst nail experience i've ever had. I came in with the coupon and asked when i first walked in about the 20% off which the receptionist said would be respected, so i continued on to get my mani and pedi. My pedicure was great the lady was nice. The nail tech for my fingers however used the filing machine on my nail so much my nails got extremely thin, but they were very healthy when i came seeing as i haven't gotten my nails done in 4 months. He filed down on my cuticles causing 3 of my fingers to be bleeding. He finished up my nails and when I left they were just okay. I go to checkout and it comes up to 97$ which isn't right because it should have applied the 20%. I asked why and she told me I didn't come on the right day for it to work. (even though i asked as I walked in if the coupon would work) The nails were not really the right shape and the nail sizes didn't coordinate but i said whatever. When I got home one of the acrylic broke. Then i went to get the nail fixed, and I leave with a totally different shape on the fixed finger and an even thinner nail and the next week i went out of town and two more broke. literally just broke and popped off at the slightest touch while i'm watching UPDATE: Five nails are broken I had to get them removed. read more

Grand Lux Nail Lounge - My nails are very differently shaped and sized, and my nail literally broke less than 24 hours after getting them done. - Eyelash Service Near Me - Houston, Texas

See all

Nice manicure and pedicure- did not see that the instruments were sanitized - overall a nice little place

As a customer for the past six years, I am extremely disheartened by the swindling pricing. They have lost a loyal customer because they rather fabricate charges to make a quick dollar than operate with honesty and integrity. I will never return and I advise others to find another salon. read more

I was in a crush for time while traveling. I called Grand lux and they got me right in, I had a fill, mani pedi and both ladies did an excellent job. They went above and beyond to have me feel comfortable. Even a mini shoulder neck massage! I'd definitely go here if you need manicure services.. read more

I have been looking for a new nail salon ever since I moved into the medical center area and this is definitely the place I will come too!! It's so convenient for people who work in the medical center because it's a great stop to relax and unwind after work and when you want to avoid sitting in traffic!! The studio is so clean and very nicely furnished and relaxing! They have so many options with color whether you're doing just regular polish, shellac, acrylic or dipping nails! My experience here was so relaxing and definitely had THE best customer service I've ever experienced! Will definitely be coming back!! read more

Grand Lux Nail Lounge - ALL THESE COLORS!!! - Eyelash Service Near Me - Houston, Texas

Choose another salon. This is probably the worst experience I have ever had at a nail salon. Please see the photos. Keep in mind this is the "after" of my manicure. There is dead skin everywhere and none of my nails are an even length, making it look like I didn't get a manicure at all. The nail tech didn't even bother to clean the debris out from underneath my nails. My pedicure color is uneven and lumpy (you can see on the glare in the picture) Both nail techs cut me, and the one on my toe is pretty bad and painful. Overall, everything was left looking really messy. I could have done a better job myself. Not worth $85. read more

See all