Exceptional service from start to finish. The technicians are skilled, the tools are sanitized, and the attention to detail is unmatched. My gel manicure came out flawless and has held up beautifully. Highly recommend for anyone who values quality. read more

Secret Escape Nail Lounge - Nail Salons Near Me - Houston, Texas

I've been a longtime customer of this establishment, and one thing I can say is that the quality of service is consistently good. However, over the past year, I've noticed a recurring issue with appointment wait times. Typically, I make appointments in advance but still end up waiting around 30 minutes or more for my preferred technician. I completely understand that they're in high demand and can get busy, but my time is valuable as well. If it looks like a service won't begin within 15 minutes of the scheduled appointment, I believe customers should be notified so they can decide whether to wait, see another technician, or reschedule. During my most recent visit, I arrived 15 minutes early and checked to confirm if my technician would be available at my scheduled time. The receptionist mentioned they should be finishing up with a walk-in client shortly. Unfortunately, I wasn't seen until nearly 30 minutes after my appointment time, resulting in about a 45-minute wait overall. Had I known there would be such a delay, I could've easily stepped out to run an errand and returned without issue. A little more transparency with timing would go a long way. That said, I still enjoyed my visit and would recommend this place. My advice for anyone on a tight schedule is to be proactive and assertive when confirming your appointment time. A major perk: they offer 20% off main services for medical staff (Monday-Thursday), teachers (Monday-Tuesday), and students (Wednesday). Just be sure to have your work badge or ID present to receive the discount read more

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I came here after hearing a bunch of hype behind the nail salon seeing that they do good nail art a couple of friends going here since they are healthcare workers for the 20% off discount. I came in for a manicure pedicure. For the manicure, I wanted builder gel with design on a couple of my nails and pedicure. Just a regular gel pedicure Pedicure: if I come back again, it's only exclusively to get a pedicure done and that to a basic gel pedicure. And that's because of the 20% of discount that I can get. Other than that, even the pedicure was suboptimal. The massage was just a lady rubbing her finger around in circles around my foot and a little bit of my ankle. No pressure whatsoever and didn't even massage my calf. On top of that, everyone around me was getting a neck massage after or some sort of back massage. I didn't get anything like that. The pedicure cost for what I get is still pretty expensive including the 20% off discount where I might as well go somewhere else get everything I get for the same exact cost. Manicure: I'm actually embarrassed right now to show my nails off for the next month. I do nails at home so I have somewhat of an idea as to how the quality of the builder gel should look as well as certain nail paint and nail design. I got a cat eye done, and I can see the brush strokes of the nail paint on my nails of the cat eye. I can also see the difference of the layers that she did on my nails. I can see the basic nail paint then I can see on the side of my nail where she didn't cover my entire nail with the cat eye color. On top of that my nails are not rounded evenly. They are all not equal in length. The nail paint isn't even applied evenly. It's applied at an angle so you can tell where it's close to touching my cuticle to where there's a solid gap between my cuticle area and the nail polish. The design isn't even remotely close to what I showed her. When I made the appointment, I asked them to book me with someone who can do nail art because I've had bad experience with nail art not looking remotely close to what I show. They promised they would book me with someone who's experienced. I hate to say this, but I could have done a better nail art job by myself. The cherry on top for me was when I had to apply my own cuticle oil on my own nails. At the end of the day if I ever come back here, it's to get a basic pedicure done with the 20% off discount. They are not good at doing cat eye. I'm not saying this based off of my experience. I'm also saying it based off a couple of friends who got cat eye here and were disappointed. The level of work I got done with the 20% off discount is how much I pay at a regular nail salon so I might as well just go to regular nail salon especially if they up-charge here to then give me a " 20% off ". read more

The Secret is out!!!! Location: Near the heartbeat of the Texas Medical Center this place is hard to miss. On Holcombe in the same shopping center as CVS, if you are there, you are in the right place. Parking: Since this Shopping Center is so popular you may have a hard time finding a front spot, but because the parking lot is large, you will definitely get one. Just wait patiently for one or park a bit farther an get some steps in. Ambiance: This place embodies a garden them from start with silk rose bouquets, cherry blossoms and the like, this place is decorated for you to get lost in eden! This place must have like 100 nail bays, it seems huge. Service: Im almost always a walkin so I come in, give my name and number and wait to be seated. Today was my lucky day! I didnt have to wait long at all, which was amazing. I picked my color and we were ready to roll. I got the Paradise Pedicure which includes paraffin. Just coming from a 10K last weekend, it was much needed. Will I go back?: Absolutely! This is the only nail salon that does not make my legs itch with the products they use. Not sure what products they are using different than others, but I am quite cautious. I get a different person each time so I don't have anyone to recommend. I have been quite satisfied with the folks I have received. read more

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Stumbling across this nail shop was a happy accident. Initially meaning to go to a different place with a similar name, I stayed due to the amount of good reviews I read online. When I entered I was greeted quickly and waited maybe less than 5 minutes to begin my pedicure and nail refill. Joey was very friendly and made my pedicure very relaxing. It's not often I meet anyone who engages in conversation while providing services so this made me very comfortable. I got an overlay acrylic set on my natural nails and loved the color and requested nail design. I didn't feel rushed and enjoyed my overall experience. Pricing was also really good for the area- $100 for a pedicure, nail soak off, and acrylic set with a design. This will definitely be a place I return to. read more

Secret Escape Nail Lounge - Nail Salons Near Me - Houston, Texas

basically the nail lady did rly bad. First issue was When she added the nude color and did the shaping, she left them WAYY to thick and also every single nail was a different length and shape( way off ) and she also free handed the two color French tips, and ik that's normal but she did it very rushed and they look horrible and uneven and way off centered and then charged like so much money for supped short horrible French tips, i don't remember how much but over 120 and I was so sad. read more

Secret Escape is my go-to for pedicures. They're always busy and packed, but they have a good system going. The best part is that they give 20% off for healthcare workers if you show your badge. They also offer discounts to teachers as well, Monday through Thursday. It's just so affordable and they honor discounts to healthcare workers and teachers. They've even added to their collection since the new trend is 'cat eye'. They started getting more and more colors. I used to get dip here, however 'cat eye' is so much more trendy and honestly, just so much cuter. If we're going for aesthetics and eye catching. They offer drinks upon sitting down and great service. Though when you do walk in, you definitely, more often than usual, get a waft of acetone. But once you get used it, you don't smell it. That initial walk in though, ooooffff not the best. But you can't beat the prices, which is why I always go. You rarely ever wait long, unless you want a specific tech, but for the most part, you're seated right away. Secret Escape is my holy grail for the unbeatable price (if you're a healthcare worker or teacher) and great service. read more

My only issue with Secret Escape Nail Lounge is that the neck and shoulder massage is never long enough, no matter which package I get . Loan was absolutely amazing. I always wish that I can decline the foot massage, and add that time to the neck and shoulder massage! As usual, it was not a long wait to be serviced. I was able to relax for 45 minutes to an hour or so while I received the Royal Pedicure Special. I'll continue to come back time and time again, especially to help my reward points accrue. read more

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The male receptionist always has a bad attitude never greets you just What you here for needs to learn proper customer service

Having recently moved to NYC, I made a trip back to Houston for a friend's wedding, and I knew I had to make time to visit this place again. The service here has always been exceptional, and this visit was no different. I walked in on a Saturday morning without an appointment and was seated within 15 minutes--a pleasant surprise! They're so welcoming, always offering drinks and making sure you feel taken care of. I got a pedicure, and the technician was incredibly attentive and meticulous. It's clear they take great pride in their work and genuinely care about their customers. I only wish I still lived nearby because this would be my go-to spot all the time. Highly recommend for anyone in the area! read more

Secret Escape Nail Lounge - Interior Sitting Area - Nail Salons Near Me - Houston, Texas

I love this place. There are so many mani and pedicures that you don't need an appointment. When I'm at the medical center and need a pedicure, this is my go to place. I hadn't realized they have a bar along with stools. I chose a piña colada from the machine. There's a menu of nail services handed to you. My basic pedicure was $30. Once I went to pay, a gentleman asked how the service was. These folks know how to run a business. I had never seen a salon with a full service bar. It definitely is a Secret Escape. read more

Secret Escape Nail Lounge - Bar - Nail Salons Near Me - Houston, Texas

EVELYN My absolute FAVORITE nail tech at Secret Escape Nail Salon! She is the sweetest ever and her work is always flawless. The designs? Always CUTE. The timing? Impressive. She is a 10/10 and the ONLY one I go to for my nails!! read more

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I came in as a walk-in and waited less than five minutes before being helped. Gigi did my express pedicure and she did a wonderful job. She kept checking in to make sure I was satisfied throughout the entire process, which I thought was very smart of the salon to ensure their customers leave happy. The space is very clean and the staff are friendly. read more

I would say that this would be one of the worst pedicures I have had in many years. They are located in a plaza with plenty of parking so that won't be an issue. When I arrived I was greeted the took my information and I was seated and called within ten minutes. The woman who services me was Vivian. She offered me something to drink but after that everything went down hill. She ran the water for the pedicure but didn't put anything in the water. Normally the put the blue stuff or something else and she stated they had none. Have you ever heard of a pedicure with just water? Then she continued with just the water and started to scrub my feet with the pumice and just water. Again just water? I asked was she gonna use soap she said "I can if you want". I was pretty disappointed and annoyed at this time. When I go to nail shops and have a bad experience I have seen management disagree and side with the employee so I don't want to complain. I have had better experiences but this is my rating for my current experience. I'd definitely not recommend Vivian but maybe try someone else. read more

Secret Escape Nail Lounge - Vivian don't plan on getting her again. - Nail Salons Near Me - Houston, Texas

They are a little pricey but the quality is worth it. Plus you get a complementary drink. They updated their drink menu and their daily discounts for 2025. read more

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They always do a PHENOMENAL job! I highly recommend REN and Natalie! It doesn't hurt that they offer wine or other drinks before the services. read more

Secret Escape Nail Lounge - Nail Salons Near Me - Houston, Texas

I've heard of this place by word of mouth and wanted to give it a try as it was conveniently located close to me. I've tried this place twice and the first time was mediocre. Got the job done with a few imperfections. Every nail tech is different so I tried the place again Second time, I was mortified at how bad an experience could be. So mortified, because trying to fix it was beyond repair and I was limited on time. I frequently get my nails done at many salons so I'm not a stranger to processes. However, my nail tech seemed rush as she had another client waiting for her. She cut all my nails too short before even confirming with me. I just accepted it because I wanted all my nail lengths to be even. Her French tip was poorly off centered. The filing the same. I pointed out the fingers that were not even and she only fixed one. She had filed my nails so close to my nail bed, it was impossible to center my shape. And when she was filing my nails at the end, it was so aggressive, she dug into my nail beds which left open wounds that stung for days as my nails tried to recover. I debated even talking about this, but a month later after the experience and my nails are frail and still breaking at the nail beds unable to grow out. Haven't been able to go back to a salon since. read more

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Visually appealing, very capable staffing, runs very smoothly from appointments to checkout. I don't normally visit nail salons but Secret Escape seems to be outstanding. I appreciated Claire's gentle touch . Lots of services to choose from and the massage chairs in which one gets a pedicure are amazing. Complimentary beverages, adult and otherwise. Discounts for various professions The only "ding" I'd give is that bc it's a busy place, things felt a bit rushed. read more

I had my first manicure today and I'm so glad I tried this spot out! I heard about Secret Escape from some friends in the med center area and there were only good reviews. I figured I should check it out! C. and I stopped by on a Wednesday at 5pm. We called ahead and made an appointment. The salon was pretty packed when we got there - I think walk ins would have been fine but had a longer wait. We checked in, picked our colors and waited a few minutes for our names to be called. We were led to the back room as C. was getting a pedicure and I got a manicure. A few minutes later, our technicians came and offered us beverages - I had a mimosa which was a nice addition to the experience. Amy did my nails and did a wonderful job! She was very gentle and efficient. She painted my nails very smoothly and I was so happy with the results. I had the express manicure which involved a few minute hand massage along with the manicure. There is a 20% discount Monday-Thursday for healthcare workers for which we showed our badges. I would love to come back here another time for both a manicure and pedicure! read more

Secret Escape Nail Lounge - Express manicure - Nail Salons Near Me - Houston, Texas

Gel should last more than three days. All around disappointed with this experience. Will not come back read more

Secret Escape Nail Lounge - Asked for round shapes square but painted round... - Nail Salons Near Me - Houston, Texas

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This is my favorite nail salon, always friendly, professional, and clean. I'm extremely picky with my beauty services, I like that I can relax and leave looking pretty. I go see Sam or Jenny for my nails and Eva for my pedicure and they always look on point. read more

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Pricy but excellent service. Left feeling totally pampered. Senior discounts on Monday and Saturday. Only 4 stars because of price.

Disappointed and Frustrated I had decent experiences during my first few visits--quick service and acceptable quality. However, my most recent appointment was by far the worst I've ever had. I came in for acrylics with gel and chrome, and the results were incredibly disappointing. The gel wasn't even properly applied to the nail, and within just three days, the top layer started peeling off. When I returned to have the issue addressed, I was paired with the same technician, who not only refused to take responsibility but tried to blame me for the damage. I pointed out multiple nails where the gel was lifting or chipping, and she insisted there was nothing wrong. She begrudgingly fixed only three nails and didn't even remove the polish properly to redo them. Now, just days later, the top layer is lifting on the exact nails I had originally flagged--and she refused to fix. This business clearly prioritizes quantity over quality. The lack of accountability, poor attention to detail, and overall laziness are unacceptable. I paid $65 for nails that barely lasted a few days. I will not be returning, and I do not recommend this place to anyone looking for lasting, quality work. Total waste of time, money, and energy. They get two stars for the other "decent" times I've gone. read more

Secret Escape Nail Lounge - Nail Salons Near Me - Houston, Texas

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Hands down!!! This is the best nail escape salon I ever in my entire life been too! Lol I love a long lengthy pedicure. Take all the time you need on my feet!l friend. I'm a mail carrier so my feet need attention. I went with the paradise pedicure. Which included tropical sugar scrub (smells like mango), tropical fruit mask, intense callus treatment (yes I'm tickled), hot wax,! A clock was pulled out for a 15 min hit stone foot massage and a 7 minute neck and shoulder massage. That alone was $50 plus I added shellac. That's a extra $15. They also offer drinks options. read more

Secret Escape Nail Lounge - Hot wax - Nail Salons Near Me - Houston, Texas

Very clean and efficient the staff is friendly and inviting. I like the openness and brightness in the salon. They are well staffed and organized, as you enter your greeted. Your ticket is made up and choose your color. The wait time is probably maybe 10 minutes if that. The service appointment is no longer than 30 minutes for a pedicure, which, by the way, isn't rushed. As mentioned, they are well staffed, so there is no need to. I'm from LA, and our nail shops are run slightly different. The tech have small talk if you wanna engage, and it seems as if they have a lot of regulars, so it's very comfortable The pricing was super reasonable as well, I can see myself coming through if I'm in Houston again. I was pleased with the service. read more

Secret Escape Nail Lounge - Purple - Nail Salons Near Me - Houston, Texas

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Stop by today to get a mani and pedi!!! Lisa and Claire did a fantastic job!!! My gel polish came out perfect!! It was relaxing and pretty calm since it wasn't too too busy since it's a day before Labor Day! (Closed for labor day) Im definitely a regular now! read more

I had an unpleasant and awful experience at this location. Considering the hefty price and the prime location (near the medical center), I imagined that their service would be top tier. My expectations were not met. Although my list for the positives (the good) is longer than the negatives (the bad), don't let the list fool you!! The whole point of a nail salon is to perform their job well in regard to the... wait for it... Yes, THE NAILS! You have been warned. Also, I'm of Asian descent, yet I felt really uncomfortable when Jennifer LAUGHED at me after I told her that her massage pressure was too rough and then spoke to Tiffany in Vietnamese. I'm sure Jennifer wasn't speaking about me, but the timing and the context when it happened was an unpleasant experience for me. THE BAD: - This business shares the large parking lot with other businesses and restaurants. Good luck finding a parking spot! I had to circle the lot twice before I found a spot. - My nails were botched on both hands. I had Tiffany fix my right hand nail since it was poorly done by Jennifer. She seemed to be IN A RUSH as evidenced by my manicure situation. (Picture attached- apparently it wasn't fixed neatly and I didn't notice this until after I was already in my car) - My poor manicure on my left hand thumb was atrocious. (Pictures attached) I am APPALLED to see that this is the best that this salon can do. - For the price of the Paradise Manicure ($35), you'd assume that it included Paraffin treatment... but it does not. When added to your service, it's $10 extra. Looking back at the menu, you're better off getting the $40 Royal Manicure if you want Paraffin treatment included. - There's a sign saying that the space is "for relaxation" but it isn't strictly enforced. - Jennifer's treatment of my manicure experience was absolutely awful! See above for what happened. THE GOOD: + Tiffany's TOP NOTCH attention to meticulous detail on my Paradise Pleasure Pedicure ($50). WOW!!! Get Tiffany for service!!! She will ensure that your legs and feet are PAMPERED! She adapted to my level of pressure during the massage and my toes received much needed TLC from her "magic hands." + Clean and spacious interior + If you're a germaphobe (like me), you can rest assured that they use SEALED and NEW materials for EACH customer. + Two separate service desks - One to pay (located to the right upon entering) and another desk in the front for checking in + Able to walk in without an appointment (~3 mins wait to pick colors) + Drinks included -- including alcohol!! (drink menu on the back of the manicure/pedicure menu) + Seats are covered with full back massage machines + Lots of variety in their services for manicure and pedicure + Several nail technicians just sitting around in the back so they have lots of waitstaff for walk ins + Individual packaged spa scrubs in organized containers OVERALL: I rated 2 stars for the overall experience. Time to find another nail salon because I definitely won't be returning for another manicure. Honestly, if I was explicitly rating the pedicure and service done by Tiffany, I would give this place 4 stars at least. However, why bother going to 2 separate nail salons for your manicure and pedicure when you can just go to one stop for both services?? Onto my next search for a good nail salon in the area! read more

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I am from out of state but every time I come here I have an amazing experience. Friendly, gentle, and the staff make you feel like you are their only customer. They take time and do not rush. I will always be a customer when I am in Houston. read more

Been a LONG time customer; usually satisfied with service. I was given miscommunication about fees from the nail attendant that services me today and when brought to the attention of the front desk, another guy (who I later found out was the OWNER) that was also seated at the front desk was non-apologetic and extremely RUDE! This is not how a long time customer should be treated. read more

Secret Escape Nail Lounge - Basic refill French that was $80 - Nail Salons Near Me - Houston, Texas

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Evelyn is the absolute GOAT my nails are beautiful best set I have ever gotten I will ask for her everytime from now on read more

Secret Escape Nail Lounge - Nails - Nail Salons Near Me - Houston, Texas

Came here again for after work event. This time I got the deluxe express gel manicure for $45. I believe my nail tech was Ve. She was nice. I love the 5 minute hand massage, it's too short! read more

Secret Escape Nail Lounge - Deluxe express gel manicure - Nail Salons Near Me - Houston, Texas

This was my fourth time at this particular salon. Each time I visit it got progressively worse. For example, the price went up, and the quality of service went down. Today I asked for A refill and design. Ms. Ann struggled with the requested design so I attempted to find easier designs for her. I was still dissatisfied with the design, which I politely expressed. She said she would give me a discount considering she could not accommodate me however when it came time to pay, she then gets the manager to nickel and dimes the price back up to $90. And they charged me $40 for a polish change on my toes because it was a French tip..... I attempted to talk to the manager and he refused to accommodate me . Unfortunately, this place has become extremely overpriced for the quality of service that you receive. read more

Secret Escape Nail Lounge - This was the G requested - Nail Salons Near Me - Houston, Texas

I've been to a lot of nail salons, and this was one of my favorite pedicure experiences. The employees were so kind and welcoming. They had so many pedicure choices, all within an excellent price range in my opinion. The staff was more helpful than other nail salons I've been to- offering me a bag for my shoes, making sure everything was comfortable for me, etc. They offer a variety of different drinks that come with a service and are on an actual menu to get while there - so nice! They had soooo many colors and styles to choose from, AND they offer a discount for teachers and healthcare workers. I've never in my life visited a nail salon that offers discounts for teachers (I am one!) I thought that was so kind. I would have a hard time choosing somewhere else to get my nails done after this great spot. Thank you for a great experience! read more

It's always a great experience coming to secret escape nail lounge. I feel this place has so many experienced nail techs that they can accomplish any nail vision you ask of them. The environment is so inviting and they always have the best seasonal decor. Definitely check it out if you're in the healthcare field!! They offer a 20% discount to healthcare workers Monday-Thursday. My go to spot! read more

Secret Escape Nail Lounge - Ombré chrome - Nail Salons Near Me - Houston, Texas

I like coming to this nail salon ONLY during healthcare worker appreciation days from Monday to Thursday because they give 20% off discount with a badge. As a healthcare worker, I just take advantage of this. I have been coming here for two years now. I usually just get a pedicure and they do a good job every time and I have no complaints. When I arrive, i give them my name and number and they write it on a ticket. They give you something to drink (bottled water, soda, wine, or juice) once you get seated and you take the ticket to the counter to pay. I use my number for rewards points. I am docking 1 star because this place gets crowded every time and it's not a relaxing type of nail salon. However, they are pretty efficient and usually you are done with your pedicure and foot massage after 40 minutes so they do have fast service if you need to be somewhere after. There are plenty of parking spots and the staff is friendly. read more

Once again, secret escape does not disappoint! Lol even though it does give off chop shop vibes, I do feel like they usually do a good job with my services. Tram did my gel manicure today and did an excellent job. I am pretty sad that Minh no longer works here; he gave the best foot massages! Either way, I'm gonna ride or die for this place! read more

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Used to be my go to until I moved. Would regularly get holiday themed nails. Got Halloween nails today. Wish I had gone with different color/design on thumbs but overall good experience. Got acrylic tips today which I don't usually do, and one of them feels kind of weirdly angled. Have a suspicion it might pop off with the slightest pressure. Will update review if it does. read more

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This "Secret" spot is always on point!!!! I come with my Man every two weeks for the Miilk and Honey Pedi - and my glam nails- he gets something with parting in wax - idk I'm always list in relaxation and pampering!! lol... this place is top notch!!! read more

Secret Escape Nail Lounge - Nail Salons Near Me - Houston, Texas

Terrible customer service--don't waste your time at Secret Escape Nail on Holcombe. This was my first time visiting and it'll definitely be my last. I booked a 6 PM appointment with a specific tech I found through a review. I showed up on time and was left waiting 30 minutes with no updates. I kept asking the front desk for an estimated wait time, and no one gave me a straight answer. Eventually, the manager Jaden showed up and casually said the person I booked was still busy, then asked if I'd go with someone else. I agreed, and he sat me in a chair where I waited another 15 minutes--still no update, no apology, not even a basic offer of water or a drink. Jaden is a terrible manager. He completely lacked any sense of customer care. When I vented to the nail tech about how rude and dismissive he was, she left to speak with him, came back, and said, "He said sorry." That's it--he couldn't even be bothered to walk over and apologize himself. The nail tech did an okay job--not great, but fine. She was the only person who showed any courtesy and finally offered me a water, but by then, the experience was already ruined. Too many better salons in Houston to deal with this kind of unprofessionalism. Don't waste your time here. read more

If you want certain people there and you aren't going to treat them with respect, you need to put on a sign My mom and I went in today to get our nails done for Easter and as soon as we walked in, we were rushed to pick a nail color and sit in our chairs. Upon sitting down, a worker made a negative comment in their native language about my mom and the gentleman working on my mom responded in English.... After that, everything went alright until my mom went to get the drying spray, which I requested, the man working on my toes yells "no, no, no, I'm not done" and moves my mom out of the way.... All we wanted was a nice relaxing time and the nail salon but The workers are rude, and I wouldn't recommend anyone frequent this establishment as it was obviously that we were not their preferred customer. read more