Worst salon experience I've ever had. The salon was unprofessional and unsanitary. The technician didn't properly prep or clean my nails before applying acrylic, and when I told her before she even finished that I didn't like them and wanted them removed, she insisted on continuing. After removing them, multiple employees argued with me and insisted I still pay for a service I was unhappy with. I felt completely disrespected and would never recommend this salon. read more

Excellent service every time. They do custom designs show a picture and they can do it. Also they have mood changing nail polish where it goes on one color and if your nails get cold or hot it changes colors! I love this place. No complaints ever. Relaxing pedicures, good music, friendly staff! Tell Helen sinchow from Melissa lol read more

Grand Nails & Spa - Awesome Everytime I'm there! Helen did my design perfectly. The pedicures are wonderful! - Nail Salons Near Me - Janesville, Wisconsin

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They refused the medium level my daughter requested and all of her tips came off in 24 hours. Worst quality and vibe ever.

ruined the day before my wedding. I made an appointment months in advance. i specifically asked if they would have room for all of us. continued to take walk ins before ONLY ME THE BRIDE. Did all my bridesmaids first while I waited for more than two hours just to get my pedicure acted extremely unprofessional during my manicure walking around talking to people in between doing a nail. Took an hour and a half just for my nails. mind you he wouldn't do any of the simple French tip designs I asked for I walked out with plain French tips. never got to my pedicure I ended up leaving and went to LEE LEE nails where they did a wonderful job and helped me right away read more

I used to love this nail salon for my gel manicures but the last few times I have been there I have had very poor results. They only last a few days when they used to last a few weeks. I'm not sure if there was an ownership change but I have given them enough chances. I am very disappointed read more

I'm updating my review from 5 stars to 3 stars. I've been a regular customer and even though I normally have a good mani/pedi I've had a few bad experiences that actually have me looking for a new place. I don't want to name anyone but I've had a certain employee go on her phone during doing my nails, more than once too. She also cut my husband during his pedicure. She gave me a gel mani and I have to go back today to have it redone because on every single nail you can see the old polish peeking through. When I go in I want to request not to have her but feel uncomfortable and am just going to switch salons. The service I've had from other employees as all been good but I can't keep going to a place where I'm uncertain of the service I'll receive. It's sad considering I've told sooo many people to go here and now I look like a fool probably. read more

So this is my first time here and I got to say I'm not impressed I had an appointment at 10:45 and ended up getting seen at 11:16 and nobody was helping us out. My pedicure was great painting job was good the technicians are nice but a little weird, otherwise I loved my pedi but my nails was a very rocky start First the guy who was doing my nails did not really know how to put acrylic on,a lot of my nails were lifting and the acrylic job is bumpy and too thick and when it came to the design nobody knew how to do what I was asking for so that was a bit upsetting, I went through 4 different nail technicians and I loved the design there is no problem with that but when I told him that my nail was lifting he just sawed my nail completely off I was like wow. Overall the people were nice very entertaining but would not recommend it unless you want an ok job. read more

Grand Nails & Spa - Nail Salons Near Me - Janesville, Wisconsin

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If zero stars were possible, I would do that! Made an appointment and an hour after I was still waiting while others came in and got services done. Still walked out without my appointment filled! read more

I told them I wanted the basic package and when it was time to pay they made me pay more... Ugh don't recommend them at all I wanted to spend 33 not 48 for a pedicure sorry no tip read more

I love this salon and the service is awesome. It's family run and they stand behind their work, without bad-mouthing other salons. read more

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I used to loved going to this salon. However, the last 2 times I went I had an appointment and still waited over 40 minutes. Today I waited 30 minutes past my appointment and left. Apparently, appointments are not honored. Never going back! read more

They really should get no stars. I was there once and it was not good at all. However I got $100 gift certificate that a person had paid for with cash. I mention he paid with cash because when I went to use it they told me it was not cash and it was a charge and so I had to pay a higher price. I had a manicure and a pedicure in the same chair both done in 20 minutes. People started coming in and I guess they were more important and I was there after the other people in the chairs and they got done at the same time I did even though they had one service done and I had to. Sorry about the grammar here in misspelled words but you can't back up. I really don't think it's legal to charge a customer more to use a charge card in the first place I know at another salon in town they got in trouble for doing that I now have signs all over that cash and credit card are the same price. These people are beyond rude and talk in their language so you never know what they're talking about and completely ignore you while you're there. I told him I didn't wanna come back and I need a day credit refund on my gift card. They shorted me two dollars on that also because it was a gift card Any place in town is better than this one read more

The manicure I received here was fine (just fine) but everything else about the experience was frustrating and definitely made me question the quality of this business. I didn't have time to get a manicure before my work trip so I stopped in here at the beginning of my travels when I had some spare time between meetings. Upon picking a nail polish and sitting down with my manicurist in front of me she repeatedly questioned me if I would like the no chip instead of the regular manicure. When I finally convinced her that I wanted a regular manicure she started her work. The trouble came when she opened the nail polish bottle. She noted that the polish was all thick and guncky and that I should go pick another color. When I returned with a different bottle she opened it up to find the same issue. I was then sent to choose yet another color. I came back with two colors to be safe, though one of them wasn't really a color I was hoping for. However, that was the color I ended up using because the other one had gone bad as well. How is it that the first 3 bottles of nail polish were all bad?! And here is the kicker- when she finished with my manicure she put them back on the shelf! Clearly this is not the place to go for a regular manicure! read more

When he was done with my nails they looked like little clubs on the end of my fingers!! Within 2 days of spending $50 I had them removed. I will NEVER go back!!! read more