Replaced the workings in a mantle clock using a battery set up in place of a key wind system. Did…read morean excellent job. Very happy with their work.

I called hoping someone could come to my home to look at my Grandfather clock that hadn't worked…read morefor years. The man who I spoke to was so pleasant and they got right out the next week to have a look. Joe arrived promptly and was so nice. He took the time to explain all my options and then carefully looked over my clock, and it is fixed!! This clock hasn't run for years and boy it sounds beautiful every quarter hour when it chimes! Can't say enough good things! Highly recommend this business!!

I was first there in March of 2026, and Katrina did such a great job restringing my necklace! When…read moreI needed another one done, I sent it to her, and not only did she do another great job, but she beat the estimated time frame by 3 days! She's so pleasant and really goes above and beyond! Cannot recommend highly enough!

Joel did a quick fix on my Tissot automatic watch, other jewelers would not touch and did not…read morecharge me and the girls there cleaned my wife and my rings (they do it n/c) Great service. They know how to run a business. They have a customer for life here. Thank you!

100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

I've been to Time Square many times and always left satisfied. Great work and reasonable prices!read more

Want to have your day ruined? Go to this repair shop ..could careless…read more about fixing any watches. I brought in a watch he didnt touch it just looked at it and said he is not interested in fixing the watch. This man is so miserable. Don't take anything there to be fixed it depends on what mood he is in if he wants to work or not. All these good reviews are false . You can feel the death when you walk in.

Great service with Dick pawn 501; fast friendly service in Carolina Forest . Thanks for kindness…read more!!!!!

They will not sell you silver rounds or bars. What's the point of even having it out on display???…read moreWon't be going back.

I visited while on vacation to get my wedding ring repaired after the soldering cracked. From the…read moresecond I walked through the door, I was treated with the utmost respect, warmth, and genuine kindness. What impressed me most was that it didn't matter what price point I was spending--they operate with complete integrity and make everyone feel welcome. Even though I was just passing through town, the knowledgeable staff made me feel like a lifelong, loyal customer rather than a one-time vacationer. My ring looks fantastic, and I couldn't be more grateful for their wonderful service. I highly, highly recommend them!

We love Jacob the Jewler. Even though we now live in Ohio, we still visit the area often and wait…read moreuntil we are in town to buy or sell any of our jewelry. They do outstanding work and are always upfront, honest, and fair. Jamie was a big help when we were selecting an anniversary ring. He is very knowledgeable, friendly, and does outstanding work. The shop has always been very receptive to our needs. We will never buy the jewelry anywhere else again. Check this place out, you will not regret it!

Had a problem with a broken screw in my glasses which i purchased from "America's Best". America's…read moreBest" could not/ would not do the repair. I went to Dicks Pawn on Mr Joe white ave. The jeweler there, Jerrold Schubert, drilled out the broken screw and repaired the glasses while I waited. I expected an extravagant charge and long wait, neither happened. I highly recommend Jerry for any problem with jewelry or fine repairs. Wonderful gentleman!

They will not sell you silver rounds or bars. What's the point of even having it out on display???…read moreWon't be going back.

This location has the best staff and knowledgeable people to talk with. Tyler especially he answers…read moreall my questions and give info i needed to know.

Service is always great and employees always speak and offer assistance if needed! Beautiful…read morejewelry selection