What went well? Most everything! My husband and I enjoyed an anniversary celebration at this "We-aim-to-please", all-inclusive, five star resort that earned every star it gets. There are 2 hotels - Grand Velas (family-oriented) and Grand Velas Boutique (adults only). We stayed in the Grand Velas since most of the restaurants are located in the main hotel. From the vacation experience agent, Leonila, to our guest experience agent Thamara, to our personal concierge, Tony, this journey was destined for success. We enjoyed working with each person, even prior to our arrival. The car service arranged through the hotel was smooth except for the outer-bands, post-hurricane sudden downpour at the airport. It's weather so what can you do about it? I understand such events are infrequent in Cabo, however. Both drivers were friendly and conversational. The resort is beautiful with curved walkways, 3 outdoor pools, with at least 1 outdoor large jacuzzi, and a tropical landscape. The infinity edge of the adult pool extended its view into the ocean! There is also a Teen Clubroom and a children's play area near the family pools. It is a well-staffed property with pleasant and polite team members at every level. If we happened to lose our way, the staff not only provided directions but took the time to walk with us to our destination!!! Tony, our personal concierge was in constant communication and our go-to for questions and support. He elevated our anniversary celebration by providing us with several personalized surprises! His contributions provided us with great memories! Delightful experience at every restaurant, especially the many fine dining establishments. (Individual restaurant reviews coming soon). The luxury spa (the water journey was very relaxing), a reserved photoshoot (beautiful and professional photos), and wonderful poolside service, including a frozen treat cart and in-pool (literally) cocktail service, were all worth the time. The resort offers a daily schedule of on-resort activities in addition to access to off-resort activities. Two tips: 1) I recommend boxing out a couple of hours for post -water journey relaxation to enjoy the benefits of this detoxing, muscle stimulating, de-stressing experience. 2) plan for 2 appointments for the photoshoot, first for the shoot, a second, to select your photos. I've seen reviews of other all-inclusive properties where guests say after 3 days, they tire of the food choices. You will not have that problem here. Depending on your activity schedule you could easily spend 5 days here and not get bored. Looking forward to returning here as it was at the top of the list for vacation experiences. read more

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We actually stayed that the boutique but since they only have 1 restaurant on property, we found ourselves at regular resort a lot. They also offered cooking classes, mixology, and wine tasting exclusively at the regular resort. What a getaway! We loved everything about Grand Velas except having to join some areas with kids such as restaurants. They should have an adult only session of each restaurant, and not exclusively for those at the boutique but for those on property who have their kids in kids' club and want to just enjoy one another at dinner. My idea would by like the smoking and non-smoking sections in a restaurant; sure you're not "protected" against kids but you have a greater chance of being separated from them. Besides all the amazing all-inclusive food, my favorite part of each restaurant were the views. read more

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Ok here is the good, the wish I would've known, & the not so good. The Rooms/View/Landscaping are all 5 stars. The attention to detail for the daily room cleanings & nightly turndowns are the best we've seen. Never have to worry about having towels, water, drinks, snacks, etc. The staff "for the most part", are all very nice and make your visit very welcoming. The only person who we weren't too thrilled with is the Woman who works the omelet grill in the morning, she wasn't a very nice person but there's always 1 in the bunch. Our concierge Eric was always attentive and available for anything we needed. The pools are gorgeous and we loved every min in them. Things we wish we would've known. For this being a family friendly hotel, 6 out of the 9 daily activities they put together are for 18+, I think they feel the teen room is the reason they can do this, but when your 15 year old doesn't want to hang in a teen room, they should offer family activities to help keep the families together during their stays. We also wish we knew the pools close at 8pm, there's not to much to do after 8 and we found ourselves stuck in the room most evenings. Now the not so good: While we were at the pool trying to enjoy our last day, we're approached while we're eating lunch by someone all dressed up trying to sell is a min 35 day stay that can be used over 10 years for $64,000 USD! That bothered me although they did give us a $300 voucher for the gift shop "VERY expensive in there", just wish the timing on their part was better... Lucca, Velas 10 & Sen Lin have the best food here, but unfortunately for us, that was it. The breakfast & Lunch buffet from Azul was a 2 out of 10 for us, lots of choices but not very appealing and the food was very bland. Fridas food was the same, and room service food was never good. We ate the COSINA DE AUTOR for the 8 course meal, and 2 of us got sick on one of the plates, "possibly the tartar", was a long night for us and only 2 of the 8 dishes didn't make us want to spit them out. Because of how well they treat you and how beautiful and Zen feeling this property is, its a place we would most likely return to, but we would be very prescriptive on our food choices & we would also hope for a little cheaper rate, $1,700+ for their cheapest room for 3 of us, was a steep compared to other all inclusive with the same quality food, especially when you can't use the beach and there's no night life after 8pm for families. read more

Our time at Grand Velas Boutique resort has been nothing short of amazing! From the outstanding customer service upon arrival to the great food options and friendly staff, we have yet to be dissatisfied . Once we arrived, we were greeted by our friendly and personal assistant Bereniece. (All of the staff are very fluent in their English as well). She and I exchanged contact information and communicated via WhatsApp the entire trip. She was available from 8:00-5:00 and made sure she answered all of our questions and tended to our every need. She also sent us restaurant suggestions daily and made reservations for us at whichever restaurant we chose. One thing I loved in particular was how convenient it was to get from the grand velas boutique resort to the sister resort right next door. They offered complimentary golf cart service at any time of the day to transport you to and from, definitely a nice perk about staying at the boutique resort. The grand velas boutique is an adult only resort which was lovely since we were celebrating our honeymoon and didn't want to be around large crowds. ALL of the food we've eaten has been so tasty and flavorful. I've also appreciated how all of the staff members have asked if we have any dietary restrictions at all stations involving food. We booked through delta vacations which has been nice and smooth. The transportation from the airport to the resort was simple and easy. If you're looking to book a quick romantic get away I'd suggest booking the Grand Velas Boutique resort and if you're wanting something a little more family friendly and kid inclusive, the Grand Velas resort can definitely suit your needs. And lastly, this resort managed to have ZERO bugs which I particularly appreciated especially when I wanted to lounge around at the pool or the surrounding seating. read more

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The best resort we have ever stayed at! I cant say enough but I hope to be back soon!!

Amazing Resort! Best All-inclusive I have seen. Excellent attentive service. Every employee is friendly, welcoming, and focused on making your stay exceptional! And I mean every employee! Beautiful views. Large suites all with a view. Most comfortable bed and pillows anywhere. Great restaurants - all very different and all good. Premium liquor included. read more

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What an amazing property to explore at the sea of Cortez. Beautiful view of the blue sea and dolphins. The property has so much to do indulging kids and adults. The restaurant at the their location is a must to try. The service is impeccable where you will not be disappointed with the space they have to offer. read more

Grand Velas Los Cabos - Hotels Near Me - Cabo San Lucas, BCS

Easy five stars for this Mexican owned all inclusive chain. Amazing food, not too crowded, easy to find seating by the pool, activities for all ages. Volleyball, kids club. Tahin bacon at breakfast. Come ready to put on a couple pounds eating amazing food. read more

Summary: 1. Very inconsistent in terms of food quality and service. 2. Rooms (esp bathroom) feel a bit dated, and don't really look luxurious. 3. Some of the highlights you may see on Instagram, don't actually occur. We stayed here twice in 2023. We had such a great time and loved our first vacation so much, that we came back a second time just after a few months. Unfortunately the second experience was not as pleasant and felt like a waste of money and precious PTO days. First experience: The place wasn't so busy. The service was amazing. The food tasted great. Pool was the perfect temperature. No crowds to fight. Second experience: We went during busy season assuming that they'll keep up the same level of service and be properly prepared to accommodate a higher volume of patrons. Absolutely not the case. Food tasted subpar everywhere. Pools were ridiculously busy and it was hard to get a spot. Service was super spotty. We're not sure if we would return after our second experience - surely there's a better place in Cabo for the price you pay for this resort. read more

Grand Velas Los Cabos - Ceviche - decent but nothing memorable - Hotels Near Me - Cabo San Lucas, BCS

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We popped into the bar as visitors for some cocktails and were treated very very well! The drinks were delicious. I had the mezcal cocktail and loved it even though I typically don't enjoy mezcal. It seems like a very fun atmosphere and resort overall! read more

This review is for the restaurant, VELAS 10: We wanted to have one night at a fancy restaurant with a great view and we picked a winner. Velas 10 is located inside the Grand Velas Hotel, not to be confused with Vela which is located inside the Hilton. Give yourself some time to get to the restaurant bc there is a path to get there. No one will escort you, but they will point you in the right direction. Prior to arriving, I received a message that said they would only hold the table for 15 min (we were 5 mins late at the time). The restaurant has indoor and outdoor space; outdoors is the way to go as it's very scenic, overlooking the beach. The food was really good and offered ingredients of high quality; everything we had was very tasty. Shockingly, not too pricey either. I think the corkage was $20 or $25, so we opted to bring our own bottle, however in the end, we were not charged for it. David was our server, and he was great. It was semi busy, but he was always available and very attentive. Note: Dress code was NOT enforced as far as we could see. I saw plenty of men in shorts and I saw some very scantily clad outfits. I would not test the waters on a weekend, but maybe they are just more flexible on weekdays, as we dined on a Monday. read more

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Simply AMAZING! This is the only 5 Star all inclusive resort in Mexico. Staying here makes you feel very special every day! We came here 2 years ago during the pandemic, and loved the resort. This year we showed up after Christmas and one of their employees we met 2 years ago surprised us when we checked in. Thank you Miguel Cuevas Comino for making our family special! Wow what a surprise! The resort is beautiful, the flower, pools, the morning sunrises are amazing! There is so much to do for the kids and the adults to keep you entertained all day. Food... their restaurants are all On Point If you like Tequila, set up a tequila tasting, they take you into their private tequila tasting room. You learn about the different types of tequilas, and sample several. Great experience! If you get a chance to treat yourself and your family make your reservation for this Epic Resort! read more

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Great hotel, nice rooms and the food is great. Honestly, I was a little hesitant about staying at a hotel that was all inclusive but honestly...it's pretty darn good, and the kids club keep the kids occupied all day long! It's awesome. read more

Absolutely incredible! We've stayed at other resorts in Cabo and Grand Velas tops them all. This is our second time there and our experience was just as good as the first. It was busier than the first time but we were there for NYE so it was completely understandable. The staff, food, entertainment and amenities were amazing. Kids Club was great. My kids wanted to go there everyday all day. They offer babysitting services at an extra fee for children under 4 and it was totally worth it. It was a true vacation. We've decided we'll be back every year around this time. read more

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Went here recently and stayed for 5 nights. Firstly the resort as expected is beautiful. The rooms are sufficient but nothing earth shattering. Pros- Dinners at Lucca, Velas 10 and Concina de Autor were all amazing. Some of the best food I've had recently. Activities were fun including the cooking and painting and wine. Neutral- Breakfast was fine, nothing fancy, room service was decent but the tortilla soup was more like a tomato soup. Negative- Had to ask multiple times for our in room fridge and snacks to be replenish. We were told we couldn't have a pool float in the adults pool, no mention of this anywhere on the pool rules. Felt like we had to flag down staff at the pool even though we tipped after each drink. Ceviche at Cabrilla lacked flavor as did the guacamole. Overall didn't feel like it was a good value given the high nightly cost. read more

We had a great time at the resort! We stayed at Grand Velas Boutique, but explored the other side of the hotel too. The breakfast and Velas 10 were the highlight meals for us, but everything was great. Uriel was our server at breakfast and he was great! He was always very attentive and provided us top notch service. The bar staff at the pool were amazing. Martha, the pool concierge made the experience even better. She made our 4th of July so fun!! If you're looking for an amazing all inclusive in Cabo this is the place to go! We preferred the boutique as it was more relaxing and quiet, but the activities on the other side were also fun. read more

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This is THE hotel to stay at in Cabo!! The architecture, setting, rooms, pool, everything about this hotel is just breathtaking. You will hardly even want to leave. Even the spa is the nicest I have ever been to in a resort, and not many hotels actually offer good massages. OVERALL SERVICE: 10++ stars all the way! Once I am arrived, the bellman held my luggage for me and brought it up to my room after I checked in. Part of my check-in was waiting for my butler, and a server comes to you to serve you some champagne. I felt like a glorified star! My butler walked me to my room and made sure that I felt comfortable. He booked my restaurant reservations and spa appointment for me. You can text them if you have any questions throughout your stay. They will even come find you at the pool if you need anything immediately. ROOMS: Every room has an ocean view (unless you're on the first floor) so you can't really beat that. If you are willing to splurge, the sunrise room is the most amazing view you will get. Just take a look at my photos as proof. It was so relaxing just lounging on my balcony watching the sun while sipping on a margarita. POOLS: There is a family side and an adults only side. There are also two pool bars I believe. The way the pools are laid out is the most organized I have seen at the hotel resort. You can just chill at the adults only pool and stair at the beach. A big plus is that I loved seeing the servers floating around the pools with drinks asking people if they would like to try. BEACH LOUNGE: In addition to the pools, you can also lay out on the beach in cabanas or lounge chairs. There were not a lot of people when I was there, so it felt like I had the whole beach to myself. Just stare at the waves while you take a shot of tequila. RESTAURANTS/DRINKS: Many all-inclusive resorts have watered down drinks, but not Grand Velas! Drinks were all delicious and you can taste the tequila down to the juice. I tried three of the restaurants on site, and OMG food was just on par! I can't remember the names of the restaurants but their ceviche and pastas you can't beat. My waiter was even nice enough to pack me some extra ceviche to go. All inclusive really means all inclusive. There was also a churro cart and taco station next to the pool, and that has got to be one of the best tacos I have ever tasted in my life. You can order room service, and even though it's a different menu, the food was still yummy. The café next to the entrance serves good coffee and café snacks. I grabbed an iced latte in the morning and then headed to the pool for some margaritas. Talk about self-care! KIDS CLUB: I didn't take my kids with me on my vacation but the kids club definitely looked intriguing. There were a variety of activities for kids and countless snacks that they can grab. The next time I come here I will definitely have my kids hand out there. GYM: if the gym is important to you, you will not be disappointed here. The equipment and machines were all new and incredibly clean. Most hotel gyms are quite small and cramped, but here it was pretty spacious and you can find almost any machine you need like a regular gym. There are also water and towels available as you enter. I'm sure I am missing more amenities but I just can't say enough about this hotel. Yes, it is a bit on the pricey side but I'm telling you... it is worth it! There's a reason they are ranked at #1! read more

Grand Velas Los Cabos - Hotels Near Me - Cabo San Lucas, BCS

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Amazing place!!! We went to the boutique and they exceeded expectations in every area. The food was amazing from room service to the fancy restaurants. Being an all inclusive you think they would be tight on the food and drinks but it's actually the opposite. The quality of all the food is top tier, and the restaurants are very unique and tasty. Also the staff is smiling the whole time and quick to serve you. No need to go anywhere else if you're staying in Cabo. read more

Supposedly an upscale or best all inclusive resort, however the quality of the food is disgusting and portions tiny. We lived off of guacamole and fruits but they served them in such small portions you have to beg for more. But at the Frida restaurant they refused to give us more guacamole. Also what everyone should know is that the sun exposure that you get at this property ends at 2-3pm because of one side of the building blocking the sun. Had we known this we wouldn't have considered staying. Recommend spending a bit more money and staying at real 5 star hotels that are NOT all inclusive unless your taste buds don't work. read more

This is my second time here and it's still perfect. The service is amazing. Everything is clean. Food is amazing. I don't understand the bad reviews honestly. Kid friendly read more

Grand Velas Los Cabos - Hotels Near Me - Cabo San Lucas, BCS

Very nice hotel Courteous staff, well equipped rooms .sea views from all rooms. Beach un swimmable but not far from ones permissible. Pools (3) are beautiful 7 restaurants to choose from. Some where good other need better . For example I ordered a $200 Tomahawk steak and it was absolutely terrible, if you are used to Morton's or Ruth Chris you are going to be disappointed with quality. I suggest seafoods in all restaurants. Also the Asian restaurant there was like eating in a Thai restaurant but was $550 dollars for 4 people which is extremely expensive for rice dishes We paid $1700 per night per person for 4 nights , that's a whooping nearly $13000.00 For 4 people That means each person needs to spend $800 on food and drink every day to get their money back. I don't think you can Finally it's a place for families not couples or solo travel Would I return? Yes but for half the price The buffet is as good as anywhere you've experienced for breakfast and lunch. Drinks were surprisingly good quality from MacAllan 12 to Ketel one and good house wines. read more

Beautiful place Expensive place Irritating place We paid to be at their neighboring boutique which boasted shared amenities but were told in alternating occasions to pay $500 for the amenities or $0. Annoying read more

This was my 4th time in the Cabo San Lucas/ Los . Previously, I've stayed at Pueblo Bonito Pacifico, Viceroy, Esperanza and Nobu! This was my first time staying at the Grand Velas resort and I simply loved it!!! I'm usually not a big fan of " All Inclusives" because the food usually is not up to par and I don't care for the cheaper alcohol that is served! From the moment you get out of your van or vehicle, you feel welcomed by the staff! Everyone here offers excellent service. The only time I didn't experience this was when I was at the Velas 10 restaurant, the waiter seemed very tired. Room: Huge! I was upgraded to Grande suiteroom from the Ambassador. Amazing room and awesome view of the beach! Resort- Plenty of pools, easy walk to the beach. There is a gym and a awesome spa! Loved how they put a Christmas tree up! Coffeeshop by the lobby and 3 cool bara. Lots of areas to just rest and rbars. Food- very fast and efficient room service for breakfast or if you just want to stay in. AZUL- Great buffet and my favorite was the seafood grill bar where I would get shrimp freshly grilled with garlic. Cabrilla-a ceviche lovers paradise Cocina Autor- simply amazing Michelin starred meal. By far the best restaurant and need to make reservations Velas 10- good steaks and wine. The service I received that night was just ok. I think the waiter seemed tired and maybe had a bad day. I highly recommend this resort, had a fabulous time and hope to return or even check out the othe r Velas group properties to compare! read more

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Fantastic time here on the company dime. All the food was amazing and fresh, from the buffet to the ceviche to the individual restaurants. Unfortunately, I did not have enough days nor stomach capacity to eat at every single one but special shout out to the staff at Azul and Daniel at Lucca. The rooms were very large. Honestly, could have fit five people comfortably and included a rainshower and jacuzzi. Cleaned twice a day too. There was food everywhere and drinks as well. Only weird thing was how limited the ice pops were and the lack of churros even though we saw a churro machine... The infinity pools were great as well as all the facilities like the gym and spa. The gym especially smelled like a Bath & Body Works which is great. Even though I never met my concierge personally, they were available through text and I heard great things about everyone else's concierge. Definitely would recommend anyone to come here if they can afford it and eat as much as you can! read more

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Honestly the best vacation experience I've ever had. This all inclusive resort is GORGEOUS and I can't think of a better way to spend a day than laying by one of their infinity pools, snacking on some tacos and enjoying the nice ocean breeze. The staff were all incredibly friendly and accommodating. There's a great selection of restaurants but Velas 10 and Cocina de Autor take the cake! We would absolutely come back. read more

I cannot say enough good things about this place. The service is excellent! Our personal concierge Antonio went above and beyond. I had the tequila and wine tasting and they were phenomenal. I learned a lot about tequila and Mexican wines. Restaurants: I'd recommend the restaurants in order: Velas 10, amazing quality steaks and seafood. Again excellent service. I also recommend reserving a table outside around sunset. You really can't beat it because it's steps away from the sand. Then I'd recommend Lucca. I had beet risotto and it was one of the best I've ever had. The other food was excellent too. The chef came out to greet us and we had a really nice and informative conversation about his methods of cooking. Also try Cocina de Autor a tasting menu by a 2 star Michelin Chef. Piaf is a French restaurant that was also great. If you need to skip one restaurant it would be Frida. It's high end Mexican cuisine but coming from California, there are plenty of restaurants. The lunch restaurant azul was excellent. Again our waiter Hector C. Went anote and beyond. My son wanted a type of food that wasn't at the buffet and they made it for him a la carte. This hotel is a foodie's paradise. The resort is family friendly and they have a kids and teens clubs. The kids club has activities all day, dance, foam parties, face painting, etc and the teens club has every game console imaginable, air hockey table and other stuff. They each have a deli so the kids can ask for food or drinks anytime. read more

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This is my second visit to Grand Velas in Los Cabos and it did not disappoint. They continue to maintain the property with perfection The staff in every area is top-notch, efficient, cheerful, and eager to please. A special shout out to Irra the spa butler who graciously led us through our top-notch spa experience and also to Fatima who gave the absolute best hot stone massage I have had in over 30 years of spa experience. SERIOUSLY! She was amazing! The food is artfully displayed and just as delicious. The buffet offers something for everyone and you can create your own gourmet meal with the options! read more

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My snappy dragon aka toothless and I stayed at the grand velas boutique. Food at the boutique was much better than the main grand velas. Pool was lame but definitely not as crowded as the grand velas. We left our money sucks at home. I would bring them when they are old enough to use the kids club so I can drink in peace. read more

Wow, this place was great!! I came here for a family vacation and it was perfect! This should be the expectation for Cabo Luxury all-inclusive. The grounds are Beautiful with 3 pools and places for everyone. The staff was amazing and catered to basically anything and everything I asked for. The room was spacious and nice, and the balcony was amazing (I spent most of my time there) I ordered a ton of room service, which was amazing! If you are planning to stay here then Get excited!! Grand Velas is An amazing resort! My one tip is to get out into the towns. San Lucas is fine and touristy but San Jose feels much more authentic. I spent a day snorkeling in san Lucas, and a day walking around San Jose. This Cabo Resort is amazing and Deserves its praise!!! read more

Grand Velas Los Cabos - View from Cabana - Hotels Near Me - Cabo San Lucas, BCS

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I love this place!!! They treat you like royalty and that's not even an exaggeration. All-inclusive hotel worth the price, felt like I was in a dream. Can't wait to come back! Our concierge was Astrid, she made everything so easy for us, was on top of everything, set reservations for us and made sure to check on us regularly, really do appreciate her for making our stay amazing! The restaurants were amazing, we only had time for Frida and Azul since we were so busy, but the service at both were extremely nice, the ladies at the front of Azul were pleasant and Antonio Torres was extraordinary, felt really welcomed! Recommend this safe hotel to all wanting a beautiful Cabo experience. :) read more

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Great property. Service and staff is wonderful. Lots of restaurants to visit on property and all are great. Was the with a large group and location was perfect. Rooms are great and balcony is nice. read more

Grand Velas Los Cabos - Great pool area. Several pools. - Hotels Near Me - Cabo San Lucas, BCS

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Can't speak highly enough about this place! It's a foodie paradise, perfect for any special occasion (in our case, our 11 year wedding anniversary)! They have THE BEST food, service, amenities, and more. Looking forward to coming back in the future, recommending this to all of my friends and family, and checking out their other locations in Nuevo Vallarta and Playa Del Carmen! read more

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I was sooo excited to take a vacation prior to having baby #2 later this year. This trip was to celebrate our anniversary, my husband's birthday, and our babymoon. The views are stunning from the lobby and the staff appear to be trying their best to be nice as they were trained to do so. Unfortunately, I feel that Grand Velas is a place for "influencers" to get what they want and enjoy all the benefits of the resort. So if you are a "someone" they seem to treat you like royalty, but if you are just a normal person who doesn't post on social media or have a presence you do not receive the same type of benefits. But let this be known that our money is just the same as their money and this hotel is NOT cheap by any means!! We wanted to splurge and see if it would be worth it, especially because it was in the Forbes Travel Guide, which has never led us astray before. But in this case, I feel like that mark was significantly missed. The first two days, we had to ask to switch rooms MULTIPLE times-mind you, we have a 19-month-old daughter so packing up and repacking took a significant amount of time. The first room had stains everywhere, was dirty, and I could hear the freeway noise in the room over the white noise machine I brought for my daughter. They said they would have the second room "cleaned" and ready for us by 8:15 pm. We had a later dinner so we said okay this is fine. When we went to get the keys to the new room, they said it was not ready and someone would meet us at our current room with the keys. Mind you, we have a 19-month-old and needed to get her to bed as it was already past her bedtime! They eventually came and then moved our stuff to the new room. The new room was EVEN WORSE. There were clumps of hair all over the bathroom, crumbs on the tables, and stains again all over the ground on the carpet and seats. This is a "LUXURY" hotel? I've stayed at plenty and this was just not acceptable. They indicated they couldn't change rooms again for us that night so we would have to wait until the next day. The next day my husband sent pictures of the room, the stains, the crumbs, and clumps of hair indicating the room was not clean despite having to wait for 2.5 hrs to switch rooms. They apologized and tried to get us another room. My husband asked to see the room this time before we moved. It was cleaner but there were stains all over the bathroom door that we had to ask multiple times for them to be removed. Now I don't expect perfection, but for the price I'm paying, I do expect cleanliness at a minimum. So that was the huge room debacle and them not wanting to really do much for us in that regard after having given us the run around etc. The food is raved about here over and over again, but I was not impressed by Azul, the room service, or the pool food (minus the Korean chicken wings). The dinner restaurants were decent and the food was not bad. We were not able to visit any of the fancier places since we had our daughter and I was not comfortable with a nanny watching her. I thought we would love Grand Velas so much that we would bring our family back so we could try the restaurants, but I'm thinking that is a no-go. The pools were decent, and there were a lot of lounge chairs, but a lot of people also saved a lot of spots early in the morning despite there being signs that spots should not be saved lol. I have also seen people post on their instagram how annoying this can be-which I agree with. the views were nice, and we went during whale season and saw a ton of whales which was the highlight for sure. Overall, I feel super disappointed. I do feel like I was treated like a second-class citizen. I felt like they were offering us rooms that they knew had issues and hoped we wouldn't notice or complain about them. It is really unfortunate because we were hoping to bring our extended family back, but I definitely do not believe I would want to return here. For the amount of money we paid, to feel like we have to beg and plead to get a clean room or proper service just seems ridiculous. Save your money and go elsewhere! We definitely won't be returning. read more

Looking for the top of the line lap of luxury? Want to feel like a Queen or King? Looking for the best service of your life? Into fine dining? Stunning views? Impeccable staff? Did I mention ALL INCLUSIVE? Look no further. Grand Velas, you have blown me away. Your staff made my Birthday incredibly memorable and special. We will tell the world and be back again and again. read more

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This review is strictly for 2 hostesses at Fridas Restaurant. Everything on this resort was beautiful and most of the staff were amazing. I would have definitely given it 5 stars, but unfortunately I had a terrible experience with 2 of the hostesses at Frida's Restaurant. My husband had originally left a review and one of the hotel manager at the resort reached out to us in hopes to fix our situation, however, I misinterpreted her. Instead of offering a complimentary stay, she had offered us a free upgrade but we'd have to book and pay in full then get the upgrade. That doesn't satisfy our needs at all. I am not asking for anything yet expect anything, but if you're going to ask me to remove our initial review, I would think you'd offer something I'd be satisfied with. To break it down, one evening we went to go have dinner at Frida's Restaurant. As I walked in, I was very friendly, greeted the hostesses and gave them our name and said we have reservations at 6. The hostesses look at each other, mumbled something in Spanish, then the other one told me "we have an open toe policy here and you cannot dine here". Embarrassed and shocked, I called our Butler and he fixed everything immediately and said that there weren't going to be any more issues. Mind you, I walked all the way back to our hotel, my shoes were Tory and Burch sandals and NOT beach sandals. As we walked back, we had new hostesses greet us and even the chef came out to try and make it right. The server, chef, and food were amazing. BUT, where we sat we can see all the guests walk in, 80% were all wearing beach sandals, and I'm talking about the plastic ones. Why was I singled out? I definitely felt discriminated. On top of that, the same hostess that told me I couldn't dine, was staring at me rudely when I was eating and didn't even apologize. I stayed calm because I had my toddler with me, but that was completely unnecessary and sad that I had to go through that. I was going to elevate it there but she had left elsewhere so we decided to go back to our room. No one should ever feel as uncomfortable as I did, especially since I was following the dress code. read more

Grand Velas Los Cabos - Previous review before they asked us to take it down. - Hotels Near Me - Cabo San Lucas, BCS

We stayed here from August 2nd through the 6th with two adults and two children ( 9 and 8 years old). It started out as a disaster from the moment we tried to check in. We reserved a Grand Class Corner Suite. Originally it only allows two adults but you can get approval for two small children when you let them know in advance. We requested our travel agent to make this request. Unfortunately, the communication did not get to the resort and they wanted to charge us for two children at full price. At the time, the resort was running a summer and fall promotion that has kids under 12 years old stay free. My two kids are under 12 years old and you would think they would honor this promotion. You would guess wrong. After an hour of arguing, they let my two kids stay at 50% cost instead of the kids free rate. Had to pay an extra $500+. Pretty upset after this encounter! As mentioned, we reserved the Grand Class Corner Suite that everyone recommends to stay in. Unfortunately, no one tells you that there are two types of these rooms. The one that is advertised from YouTube and all other advertisements is the one with the two sided windows overlooking the resort and facing the sunrise. The one they provided is the one facing west to the employee parking lot and with the west facing beach. The beach section of the view is beautiful but the adjacent employee parking lot leaves a lot to be desired. Eric, our in room butler was over an beyond for us. Knowing how upset we were, he tried to resolve the situation by finding a room that we desired. Unfortunately, we had already unpacked and the kids were exhausted. We did check out that particular room and would recommend it to anyone that is looking for the best room at the resort. Eric's effort really changed our impression of the resort during our stay. We also made reservation to dine at Velas 10 Steakhouse, Piaf, Frida, and Covina de Autor for dinner. Velas 10 and Frida allows children and therefor the entire family enjoyed our meal together. The other two restaurants were adult only, but the kids were able to utilize the kids play area and enjoy dinner and activities under adult supervision. The food and service at these restaurants were 5 stars! I'll leave more details and pictures at each specific restaurant review. Breakfast and lunch is provided at Azul, the buffet with an international cuisine that can satisfy everyone's palate. The Spa was a bit pricey because it includes an 80 minute water and sauna ceremony but well worth it and enhances the spa experience. Definite must do! The room was spacious and beautifully designed. The balcony includes a plunge pool that our kids thoroughly enjoyed. Bathroom was large and spacious. Attached are pictures of the room at view for anyone looking to stay here. Overall, this resort can be an enjoyable experience with service over and beyond our expectation except when checking in. Unfortunately for us, the two issues really left a bad taste but all the other experiences were exceptional. I would definitely recommend to others but make sure that you have all the details and facts of your reservation. read more

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Already been here twice in the past year! A true 5-star resort with the staff to match it. Food is a notch above others such as Hard Rock and Moon Palace. Very kid friendly, with several options for kids of all ages, including a Teen room. Also evening events for the kids. Exceptional food tastes across several premium restaurants (think big city level!) and the old faithful Azul buffet. Even to the point where they will make every effort for any kind of food you ask for if not on the menu. Also the pool food menu is not to be discounted. We had the wonderful Diane as our butler both times. She proactively followed up on our service and corrected any mishaps that might have occurred. Other stand outs are Hugo, the pool Director, who will go out of his way to get you anything you need, including buying new goggles, or assisting with food service. Victor is a great server at Azul. Had Eduardo several times at Velas 10 and great. Glad to see very little turn over of employees as a repeat customer. For the ladies out there, the supplied toiletries are top notch, all brand named French L'Occitane. If some rain is in the forecast (bad weather is rare), non-slip mats, umbrellas and games under cover are quickly present. Had a 50-60% occupancy rate here for Thanksgiving week 2019, so a little busy but not bad at all. Service levels are the best I have seen across many other resorts in several countries! read more

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We stayed at Grand Velas in March 2019 for 6 nights. Our goal was simply to relax and enjoy the hotel. We had an amazing time, and we highly recommend the hotel. Hotel grounds- We found the hotel to be large enough to entertain us and our 1-year-old daughter for 6 nights. In the morning, we would have breakfast and walk along the beach. After her nap, we would order room service or get lunch downstairs and then swim. In the evening, we'd have dinner at one of the restaurants and then have her play at the playground or Kids Club. Many people compare Grand Velas to a cruise, which I can understand. The hotel offers everything you could possibly need without ever leaving! Staff- All of the employees were polite, professional, and helpful. We appreciated the wonderful service from our butler, Rocio. All of the staff greeted us in passing, and we always had great service at the restaurants. Food- We were very impressed with the quality of the food. We have been to other all-inclusive hotels with soso food, but the restaurants at Grand Velas were excellent. We could order room service 24/7, go to the coffee shop/cafe in the morning or evening, have a buffet breakfast and lunch, or dine at one of the 7 restaurants in the evening. I'd suggest making reservations ahead of time with the concierge, and keep in mind that different restaurants are open on different days. There are 2 adult-only restaurants (Piaf and Cocina de Autor), so we had to hire a babysitter in order to eat there. Our favorites were Cocina de Autor and Piaf. Family Friendliness- A+. I was amazed at how family friendly the hotel was. They have a baby concierge, which provided us with a stroller, bouncer, crib with mobile, bottle brushes, bottle warmer and sanitizer, and bathtub. There is a playground (with shade), a splash pad, and baby pool that is perfect for toddlers. Older kids and babies with floaties can also use the 2 main pools. All of the restaurants either have a kid's meal or are willing to make child-friendly dishes upon request. The room service made specific purees (e.g. steamed pear and prune puree) as well as random things like plain pasta, tofu, steamed rice, or steamed spinach. Babysitting Service- All of the babysitters are Grand Velas employees. The 2 babysitters that we had both worked at the spa. This made me feel at ease since they wore Grand Velas uniforms and name tags, and they were familiar with the hotel. We were pleased with both babysitters that we had and we never had any concerns regarding the service. You can fill out a form with specific requests (e.g. can/cannot swim with child, can/cannot leave room). SE Spa- SE was my favorite spa ever! I wrote a separate review for SE if you're looking for more information. read more

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I'm not a big fan of all inclusive hotels BUT you'll never stay at an all inclusive hotel like Grand Velas! My husband and I had an amazing time. The employees are very friendly, helpful, and everyone always had a smile on their face. They really make you feel welcomed and comfortable. The rooms are spacious and clean with beautiful ocean views. The fitness center was also very clean and had plenty of equipment. The food was delicious with plenty of restaurant options. We ate at Cabrilla every day for lunch (best seafood!). Frida was also one of our favorites. The adult pool had plenty of lounge chairs and the service was impecable! Huge shoutout to Arturo and Jorge! They both were so attentive, gave great drink recommendations, and were so friendly. We were assigned our personal concierge, Uriel Taboada. Uriel really went above and beyond to make sure we were as relaxed and comfortable as possible. He was so attentive, knowledgeable, and so easy to converse with. He definitely provided the best service! Anyone reading this that has future travel plans at Grand Velas, definitely request Uriel! Overall, we had the best time and we can't wait to go back! read more

Some of the best food I've had. I enjoyed dinner here with some Chocolate Clams and deliciously fresh white fish. Service was great. The restaurant and ambience are relaxing and sophisticated. If you're staying at Grand Velas absolutely give it a try. My seafood was melt in your mouth so fresh. Delish! read more

Grand Velas Los Cabos - Chocolate Clams - Hotels Near Me - Cabo San Lucas, BCS