Don't stay at a property managed by Grand Welcome Truckee. They were completely non responsive to multiple calls during our stay. Arrived at the property at 4 which was the designated check in time. Walked it to total filth and chaos. Wet towels and trash all over. A crusty shower curtain in the master that had to be 20 years old and filthy. No response to a call. Housekeeping showed up and we were able to move in at 7:30. Dirty freezer. Cockroaches. A dishwasher trap that had probably never been cleaned and was repulsive. No chemical for the hot tub which quickly turned green. At least six calls to Grand Welcome Truckee were never returned. Stay away from their listings. Terrible property management. read more

Wonderful stay in a huge and well designed house. Beds were very comfortable and abundance of toys, entertainment extras, bathrobes, blankets. We had another family with us and had 5 kids total and there was more than enough room for us all. It was a terrific home! read more

They rent VRBO properties that are not advertised properly the pictures are way off from the property when you complain they say wait to the end of your stay and contact the owner which is false. Once your leave you can never get a refund or negotiate anything. We stayed 6 days in Mammoth and my kids and I could not shower it was so disgusting. It was over 3k very disappointed. Owners don't care. Vrbo doesn't care. Management doesn't care. They want the money. read more

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This is an amazing spot to kick back and relax after a day in Austin .Super Comfy Beds and nice plush linens make this a true home away from home. Management company is Grand Welcome and they go above and beyond to add the perfect personal touches throughout! 5 star home and 5 star management in Fabulous Austin!!! read more

I recently booked a cabin in big bear through VRBO and they were the management company on the property. We had a change in plans and canceled the booking. It stated that I would receive a 100% refund, then they we're claiming that they were keeping 5% because of their company cancellation policy. Contacted VRBO who them contacted them and they said they would agree to the 100% refund but I needed to send cancellation request to them, which I did but they said that wasn't what they were asking for. Then said they were still going to keep 5%. We went round and round and then they finally refunded me. Would not recommend anyone book through this company unless you want a headache of trying to get your money back. read more

Great times! Location was perfect, quick Uber ride to the bars on Broadway. Plenty of room for the eight of us.

Yet another "if I could give zero stars, I would" experience. We booked through VRBO, which has a 2 week cancelation period. Grand Welcome did not honor this policy, and we're now out a few hundred dollars. Their support staff is unprofessional, their communication is meager at best, and there is no means of remediating an issue other than emailing with some woman named Kayla. Enjoy your awful stay and horrendous experience if you should so choose to go with a Grand Welcome property :) read more

We used the apartment to be close to my mother during her recovery from surgery. The apartment was just fine except for there are no instructions on how to use the television. The cable network is different and with no instructions we didn't get to relax at night. read more

What a perfect home away from home! It had everything we needed to cook our meals (which saved our family of 4 at least $400 for the week), coffee by the fireplace every morning and wine every evening! We were initially worried about the distance from everything but it was perfect! We weren't far at all and were out of the chaos and commotion of the hustle and bustle! Branson is a family town so you can expect everything to be closed up by 10:30. Don't expect to stay out late! We were excited to get back and play games and spend quality time as a family without electronics. There were many to chose from provided by the owners. There wasn't a thing we lacked during our stay! Thank you for a wonderful time and we will be sure to visit once again! read more

Grand Welcome - Coffee by the cozy morning fire place. - Vacation Rentals Near Me - Ladera Ranch, California

Our stay through Grand Welcome in South Lake Tahoe was very good. From a renter's perspective they didn't miss a detail. We knew exactly what to do and what their expectations for closing were from us. Several times during our stay they outreached to us to be sure all was going well. We are experienced AirBnb, Vrbo, etc. renters and worked with many rental management companies. Grand Welcome is up there with the best. read more

AVOID AT ALL COSTS. I had a confirmed reservation here, and my friends had booked their flights after we locked down the vacation rental. Then, I received an email saying the reservation was canceled because of "maintenance issues" with the house. Fine - that's understandable. But then I'd expect to be offered a suitable replacement at the same cost. After several calls with their guest relations department, they weren't able to offer a suitable replacement. I've emailed the CEO (Brandon Ezra) - will update this review if anything changes, but as of right now I am very dissatisfied. I should've listened to all of the negative reviews here. STAY AWAY!!! read more

STAY AWAY FROM THIS COMPANY !!! Was supposed to be a great time with family in Lake Tahoe to celebrate New Years. We reserved a house from dec 30 to Jan 2. We made a payment of $2,938.27. How exciting to go with your love ones to Tahoe to celebrate New Year eve ???? But not with this people. After everything was fully payed and confirmed we get an email basically saying sorry it was wrong price on a webpage and pay us more or we cancel the reservation (screenshot bellow). Are you kidding me ??????? 1. I'm glad that this email didn't go to junk so I actually saw it other wise we would drive there for 5 hours with 3 infants and 2 seniors just to find out that there is different people inside the house and our reservation was canceled .. Would be unforgettable New Year huh ? 2. Even if there is a mistake which is a complete lie but even if how is it our problem ? What did We do wrong as a costumers ? We went online to VRBO.COM we saw the house we liked we rented it and pay almost $3,000 for it... Thank you for ruining our trip .... read more

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Worst ever! Don't book with this organization. They cancelled last minute and because our vacation was already scheduled we had to rebook elsewhere through them. It was more expensive and not as advertised. The refrigerator at the rescheduled property didn't work-no wonder it was available last minute. They did NOTHING to address the problem and offered no compensation. Terrible!!! read more

When I first got to the house they sent us the wrong code for check-in. Then I entered the bedroom I was going to be staying in. The windows had cracks in them and the blind were broken in multiple areas. I had one towel on my bed. I was expected to use that towel and wash it. I went to the kitchen next and pulled open a drawer and it had mice droppings(poop) in it. I walked maybe 10 steps and saw ants all over the floor I next tried to open the garbage can and the handle was broken. I opened cupboards that were filthy with crumbs and sticky substance on it. Glasses and food were in these selves Needless to say we washed them before we used them. The door to one of the master bedroom did not work and would not shut. The pans in the kitchen were dirty and I had to wash them before using them. My shower head would not stay up on the shower. My show had soap scum that had not been cleaned I was asked not to post on google or others without giving them a chance to fix my issues. i gave them time but the problems were not resolved. Thank for the opportunity to communicate! JK read more

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We planned a trip with another couple and their kid; party of 6 on the reservation. One of them got very sick 3 days before check-in. I called to Grand Welcome's customer service explaining the situation and asking for special consideration of a full or partial refund, or at the very least, allowing us to reschedule for a future date this year given the circumstances. The issue: Several reps said they would only pass along the request to their internal management team and the homeowner IF WE FIRST PRODUCED OFFICIAL PROOF confirming the sickness we were claiming. I explained that our friend was in bad shape and struggling to find a doc to see him under such short order, and for the sake of efficiency and comfort, asked them instead to present the situation to management and the homeowner, and have them make a decision contingent on us being able to show proof that he was really sick. That way if they came back with a negative response, seeing a doc would have been a moot point. Whereas if they came back with a positive response, say, to allow rescheduling, they could then require us to show proof from his doc in order to finalize rescheduling/refund. The response was scripted and textbook disingenuous: "I understand and am sorry for the inconvenience but we need to have proof first before sending your request for management to review." That set our sick friend off, frantically trying to be seen by a doctor, and following up many times to ensure the doc produced the required letter ASAP. We sent the letter the day before check-in, confirming what we claimed all along. The next morning we got a response that it couldn't be accepted because it was not I, the person who made the reservation, who got sick, but one of the other guests staying with us (which we said all along!). The entire experience ended up costing unnecessary suffering, time, and money. It demonstrates complete incompetence and lack of empathy from Grand Welcome's staff. When I reached out to a supervisor to share the feedback, she defended her agents, saying, "They were trying to operate in good faith." That's such an oblivious thing to say. "Operating in good faith" means trusting your guests' word and doing what you can to convey empathy, then trying to help them towards an answer rather than defaulting to a place of distrust and throwing unnecessary barriers their way. The whole experience felt like it was designed to introduce just enough friction in the experience to ensure they get to keep your money. To be super clear, because I've seen Grand Welcome's replies to other posts, attempting to deflect from the issue by inviting customers to clearly read their refund policy: My disappointment in their service quality is not with the fact that we didn't get the outcome we hoped for (full/partial refund or the ability to reschedule). My issue falls entirely with the ridiculously unfair and unnecessary roller coaster they put us on to arrive at an answer they had pre-packaged and ready to deliver regardless of what our guest's doctor's letter would have said. read more

Do not use Grand Welcome. They lie and have tried to get my review removed from Yelp. I was told there was a pool before booking at Snowcreek in Mammoth. But there was no pool. The attached photos show Grand Welcome saying there is a pool. But there was no pool. It's a big deal to me because I was lied before and during my trip and Grand Welcome did nothing to fix this except say that there is a pool next door we can use for fee. If an honest rental company is important to you, stay away from Grand Welcome. read more

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The property was in a great location. The kitchen was not stocked very well and most items were very cheap. The dining table was small and flimsy. This property is not suitable for children under the age of five. The stairs are extremely steep and the upstairs doors do not close well, they are barn doors as are the bathroom doors. There is a treacherous staircase to the basement also with a door that does not latch or lock. The beds were comfortable. There is zero counter space in the bathroom. read more

This accommodation really thought about everything the customer could need while staying. I really appreciate that. I felt so at home and my children loved the nice touches of the guitar and bunk beds to keep them entertained. It was very clean and even when there was an issue with getting access to the building from the garage, customer service were right at hand to remedy the problem. The location is close to cute cafes and food places that you can walk to and I felt very safe while staying here. I only wished the sleeping pillows were not so high. read more

Great cabin ! Very cozy for the family , close to the lake , quiet and peaceful to relax in . Shopping center and stores are very close . Definitely recommend and will be back . thank you to the owners for the stay read more

One of the worst customer service experiences I've ever had. I usually don't leave reviews but we rented a spot in Breckenridge to arrive to a number of issues/non working appliances. Called the number immediately (and multiple times after that), never received a call back. Received a text a week after leaving they charged me $100 for not leaving a paper parking pass behind (which we 1000% did). Still have not gotten back my money with a lousy offer of a $30 refund for all the problems while we there. Just use AirBnb instead. read more

My husband and I just wanted to get out of Sacramento for a few days for some much needed rest and relaxation! It's beautiful and so quite here in Gualala in Mendocino Co. We're in the middle of the biggest pines and to the other side beautiful ocean and beach areas. We couldn't he happier!! read more

Worst experience we have ever encountered!! It's not worth it. Do not book with these people. We understand there can be hiccups with technology and the check in process. However, when no one responds to multiple emails marked 'urgent' or picks up the 888# - I have an issue with that. ZERO Customer Service. Also, this isn't an isolated problem. Everyone we ran into complained of the same thing. Their check in process does not work and there is no backend support. read more

Great place to stay. The house is comfortable, clean and it is in a good location, not to far from the beach. I will like to stay again.

We had a wonderful time at the condo. Everything was very clean and in order. It was so convenient to everything. Walked to a few restaurants in the area. Ck in was a breeze and they were so helpful and answered all our questions. Would definitely recommend staying here. We will be back. Thank you for making our weeks vacation so in joy able. read more

This is a great unit (#315). For those of you worried the pics won't match the unit please take my word for it. The unit was spotless, the beds had top of the line mattresses and the kitchen? A sou chef would be able to function with the facilities from every kind of cooking utensil, pan, dish and more. A great wrap around deck with a grill makes this the perfect way to trim your cost and only get partially soaked by the local restaurants. The unit is high enough to not get bugs. The unit also has all the snorkeling gear you will need to explore popular spots around the island. Waikiloa does have a very expensive grocery store I recommend first day going to Waimea to get food, it's a lot cheaper and you can get local produce and fish there. I will go back there, it will be a pleasure to return. read more

My Wife and I have been renting Condo's on the Big Island of Hawaii for about 7 years now, Not always with Grand Welcome, But when we did stay in a lot of Grand Welcome units, we were always pleased with the service they provided. A Phone call after checking in to make sure everything was proper. Keep in Mind Grand Welcome doesn't own the condos they only manage them. If an Owner doesn't want to invest into their unit then of course the expectations will be low, Hence why my wife and I always looked at the reviews for the Condo we were looking at staying at, looking at/for upgrades and things we felt were important, this typically would reflect in a higher daily rate of rental. My wife and I have now purchased a place on Big Island and so now we have chosen Grand Welcome to manage it for us, as we were always impressed with the service we received. We strive to make sure our guests have a spectacular visit in our condo, constantly doing improvements and upgrades. Making sure that it would meet our expectations. I'm sorry some people have had bad experiences, but from what I'm reading its not the performance of Grand Welcome that deserves the bad reviews but the lack of owner participation. Just my 2 cents. Nick read more

An update to my review. After I wrote the Yelp review, I was contacted immediately via Yelp by Grand Welcome. I provided my reservation # and they had a customer service called and left a VM. The following day I called back and spoke to Kayla. She was very helpful. The next day, I received an email from Melodie, with a voucher/gift certificate of the amount I paid. I can use it for 1 year from the date of the current reservation date. I was good with that and glad they did the right thing and took care of their customer. Thanks read more

We stayed at Sierra Manors #62 in Mammoth. The pictures looked nice, but once we were there it was a whole different story. When we arrived at the condo we were a few minutes early before the 4:00 o'clock check in time, but I figured we might be able to get in early. I tried the code, but it didn't work so I called Grand Welcome and spoke to a representative who said he'll activate the code early, but asked us to wait a few minutes. After waiting it didn't work so I figured I'll wait until 4:00. At 4:00 I tried the code they sent us and it didn't work so I called again. The same representative answered and said he will take care of it, but to wait a few minutes before trying again. After waiting a few minutes the code still didn't work. I called again, but now he didn't answer and as it turns out he was screening my calls because we decided to use another phone and guess what he answered. So now he gave us the master / owner's code to open the door, which thankfully worked. The kitchen and bathrooms appear to have been upgraded, but that's where it ends. The tile floor in the kitchen, living room, bathrooms and hallway appear to be clean, but they are not. Within a few minutes of walking on them the bottoms of our feet looked like as if we walked on coal. We had to walk around in socks and flip flops. Those floors need to be steam cleaned not just "mopped". Good luck trying to open the windows and if you succeed you'll need even more luck closing them. One of the screens was damaged and let bugs in so that window stayed closed. When I booked the condo the website disclosed that due to COVID we were given a starters supply of paper towels, towels, etc. but the place didn't have any dishwashing soap so we had to buy some. There were four dishwashing soap pods, but we didn't use enough dishes to justify running it besides if we did we would have run out of that too. The only good thing about this place is dogs are allowed since we brought our dog. The strange thing about that is the dog refused to step foot in either bedroom especially the master. He simply didn't go past the end of the short hallway. Dogs sense things so I wonder what kind of bad mojo he was sensing? I will NEVER and I repeat NEVER rent a place from this property management company again. read more

Horrible customer service! We rented a place with them through Airbnb in Mammoth, CA. I sent an email asking about the amenities and was given incorrect information on what was available so we didn't bring up what we needed thinking it was there! Had a horrible check-in experience - couldn't get the key out of their 1960's wall of lockboxes. Called their emergency line waited 20 min (in 10F weather) & then finally managed to get the box open. I called twice, sent a message through Airbnb, and sent multiple emails during our stay about a few things and never got any responses. There was no house manual or any information on the house. The hot water heater stopped working & again, no call back from Grand Welcome! Luckily my husband figured out how to reset the breaker. It is sort of funny because they keep on sending me surveys to fill out and I've given them the same feedback that I wrote here and no one from the company has responded. Don't ever rent from this company if you hope to hear back from someone if you have any issues. read more

After repeated email requests for reviews, here you go.....we rented a place in Hawaii through Airbnb. The amenities stated were not provided. The cleanliness was so-so and the furniture well past its life. When we called the company to inquire about the VERY loud construction in the unit above us, they said they would call us back. We requested to move so that we didn't have to listen to construction for the next five days....we never heard from the company again. They have since de-activated the Airbnb listing and removed their profile from Airbnb. The "LUXURY" condo was absolutely not luxurious and the price was ridiculous given the condition. We will avoid this company like the plague in the future. read more

DO Not and I repeat DO NOT book through this site!  My sister booked for the both of us on a condo in Truckee.  We had a horrible experience trying to cancel one day after the cancellation date due to our father's unexpected passing and an out of state funeral that was for the days we had booked the condo. They refused any kind of refund initially and in fact, did not inform of us a 50% cancellation refund we apparently were eligible for until well into the negotiations. We had asked to get a credit in order to rebook at another time as one of the options we were seeking. They never responded except to say they were working on it. Hours were spent on phone calls and emails. We even tried to get VRBO to help us as they allow Grand Welcome to solicit through their site. We tried to follow all of the directions to resolve this to a mutual satisfaction but ultimately they just stonewalled us and then said we cancelled the booking after any reimbursement date and so we're not due anything. We did not cancel as we were under the impression they were working on a satisfactory solution. Ultimately we lost our money. Buyer beware with this compan. They have horrible reviews online unless you are a host that has contracted with them. They have a NR on BBB.  I can not stress how upsetting this experience was for me and my sister during this difficult time. read more

Properties they manage are fine but the customer service is terrible. They make a lot of assumptions, are poor listeners and are quite paranoid that the guest will do something wrong. They repeatedly harass the guests to remind them of rules and continue to send new documents to sign. It's very strange. I've never experienced something like this with any other property management company. I cannot afford to lose more guests due to a paranoid property management company, and I refuse to stay as a guest at a place they manage. Not worth it. read more

Great house and great location!!!!!!! This cozy cabin was a nice family retreat. Enough room for the entire family to relax and recharge. It was immaculate and better than the pictures. A fully operable kitchen with a wide variety of spices and everything you need to prepare family meals. Our family had a great experience and would stay here again!!! Thanks Grand read more

My experience as an owner of a property managed by Grand Welcome was the most stressful and anxiety-ridden experience I've had with a property manager, and they only managed my property for a month before I decided to move on! I've been a vacation rental owner for six years and the service I received from GW was abysmal. My property was not taken care of and reckless damages caused by guests were automatically billed to me. I had to fight with them to get some damage reimbursement but it didn't cover even half of my expenses. I should have listened to my gut and realized the sales pitch was too good to be true. read more

We rented a property at the sea ranch in Northern California. Grand welcome, refused to provide maintenance on a leaky dishwasher. They used video surveillance to a ledge we had broken house rules. We had merely invited family for a dinner. Grand welcome is charging an additional cleaning fee without looking at the property and a damage fee without assessing damage. This is one more way for them to make additional money. This is unconscionable do not rent from grant welcome. read more

Stay Away. They absolutely no customer service skills! They cancel bookings and let you know they will return your money; however, the reality is you have to go after them to get it. STAY FAR AWAY from this company!!! read more

We stayed with them in Hawaii it was a really great holiday! The accommodation was as expected, very nice location, decent customer service overall and a good value. I would give them 5 stars but neighbors were a little noisy, maybe not their fault : ) read more

They cancelled our reservation on us 3 days before the biggest holiday weekend in Mammoth. Stayed up all night in a scramble to find a cabin to fit our group (with no cabins left to book on every site you can think of) They said there was a leak in the home; however, I was able to go up that weekend and drove by the home multiple days on our way to our place and saw the same cars parked there (not a contractor or worker) it was a Lexus and another SUV enjoying the home for the weekend. Not sure who to trust at this point. Asked for some type of discount (for the huge inconvenience since we couldn't find anything to fit our group) for future and they said no. They don't care about customer service as I was a returning customer who booked with them before as well. So was it really a leak? Or did the owners want to use it or did they get more money from someone else to stay that weekend? (We booked this cabin way in advance 5-6mo before to secure the cabin) *regarding owners response: they did not offer to relocate us because you had no other cabins available! So I did not deny it. So please talk to your reps about relocating us because they did not offer. read more

We did a company retreat at Spin & Margie's in Joshua Tree, which is managed by Grand Welcome. We basically had the whole site for the weekend and it was perfect for our needs... quaint and comfortable. read more

This rental agency sent me an email on Christmas Eve, letting me know that they cancelled my reservation "due to a system error". After sitting on hold for 30 minutes and being transferred around, they claimed they didn't receive our money, despite proof of their charge to our credit card. They had the gall to suggest that we "pay again" to secure our reservation. No thanks. They continue to hold $2000, with a cancelled reservation on their end, several days later. I have called daily, with no response or resolution. I was referred to the manager, who never returns my calls. Still waiting on our money and have a ruined vacation. No apologies. Just attitude and run around. Stay away from them at all costs. read more