Gave them a tight deadline at the end of the year around the holidays and they committed to doing…read morethe job in a timely fashion and they pulled it off spectacularly. Great job guys

My contractor looked around for a company that could handle our many windows post-construction and…read moreWindow Genie was our choice due to a very detailed quote and proposal of the work plus with a tight timeline of trying to move in Kyle the owner said they could get it done in about two days. This ended up just not being the case. While there were some weather days to consider this still took just over 3 weeks to complete and was just never done to satisfaction. His guys not only tracked mud all over the house but some of the team seemed great and did an amazing job in certain areas while others couldn't be bothered to even wet a rag to wipe the window tracks. This led to a back and forth with the owner as he believed that the invoice should still be paid even though the team wasn't done. He kept claiming that it didn't seem fair since the team had already done so much work. We responded that the work would be paid once the work was complete. We ended up paying part of the invoice and allowed the team to return to finish said work. Even after discussing the items that needed to be completed, like removing plastic from the windows, and showing them exactly all the spots they missed, they still went around the house barely cleaning. It was at this point they were told to leave and that we would just finish the cleaning ourselves. This service was supposed to leave us with windows that looked new and instead, we're cleaning bugs, debris, and other things from windows that they just skipped. At a 2k price tag, I expected better service and quality of work rather than combative communication and excuses that were aimed at other workers as the blame for why windows that weren't being opened had large chunks of debris still in them and no signs that any ever attempted to clean them. There was even an issue with them tracking mud into the house and up the walls at which point they lied and said that they didn't do it until later admitting they did. They also spilled a can of black paint on the wood floors and claimed they didn't do that either.