I have worked with Jon, the owner, over the past 2 years for several complex clocks. His knowledge of clocks is amazing. He is always professional and personable. He is punctual and detail-oriented. He does a wonderful job, and his prices are reasonable. I rarely write reviews, but I believe Jon deserves a good one! read more

***an update to the last update.... I've taken care of this clock NO differently than in the previous 45 years that I've had it. At this point, I can't even keep it running! The time is off, and the chime sounds horrible. So sad! read more

Deceptive. Condescending. Disrespectful. For some reason, I've always assumed that Grandfather Clock Company had a prestigious reputation. As a matter of fact, I hesitated to write a negative review because I assumed it would be seen as an anomaly. The grandfather clock my father had made for me had stopped running, so I scheduled a cleaning. I was quoted a price of around 200 bucks. When the guy (who I think was one of the owners) showed up, he did not have a mask. I asked him, "what is your mask protocol" and he clarified that he didn't see it as necessary since we would have distance between us. He approached the clock and began taking the weights out with his bare hands then leaned over to set them on the hardwood floor. The man who sold me the clock told me to never touch the brass with my bare hands. I asked the GFC, "would you like me to get you a cloth or something to set those on?" He told me no; he'll just set them on the floor. As he worked--without a mask and without gloves--he was coughing. I asked if he was okay and he assured me "It's just allergies." As he continued to cough, I put MY mask on and suggested that, even if it's allergies, his coughing is alarming and it seems like it would be practical for him to cover up--for appearances if nothing else. He told me his mask was in the car and didn't bother to go get it. As he looked at my clock, he launched into a spiel about how my clock was made with brass-plated components and that they tend to wear out faster--only lasting two years. I told him this clock was 7 years old. He suggested he COULD try to fix it, but it might not last long. He offered, "if you want I can order new replacement works right now, then we can schedule a replacement." When I said I'd need to hear numbers, he told me the new works would cost about 800 bucks "and that includes install and a two-year warranty." I told him, "you said the works I have only last two years because they are cheaply brass-plated. Why wouldn't your better works be warrantied for longer than the life expectancy of the cheap works?" It was so clear that the guy was trying to scam me. I told him, "You just clean the clock and we'll hope for the best." When he was done, I asked him what I owed him and he told a price that was half of what he'd quoted. It was clear at that point that he KNEW that I knew that he had tried to deceive me, so he offered me a better price. I am VERY disappointed to have had to pay ANYTHING for someone who was so chronically unprofessional--treating my clock with zero care, trying to exploit my trust, and coughing his nastiness all over my home. I literally sprayed everything with Lysol once he left. read more

Do not take your clocks to get repaired here. They are not trustworthy. They lied about what repairs were needed and ripped me off. See details below. Unfortunately I had to find out the hard way. The Grandfather Clock Company ripped me off. The spring in my clock broke while I was winding it. The Grandfather Clock Company said several additional parts broke as a result of the spring breaking. They collected a deposit of $168 for a repair which would cost $675. As I drove home after dropping it off my gut was telling me I was being lied to. Not just about the repair but other things the owner told me. He said he was the only clock repair in town - he isn't. He said my clock was worth about $800 and when I hesitated about fixing it he said my clock was worth $1500. There were other things he stated which did not feel truthful. As I begin questioning him the story would change. It did not feel right. As soon as I got home I called back and told them not to do any work on my clock because I was having second thoughts on fixing it. I returned the next day and picked up my clock because I sensed I was being lied to about the repairs - which I was. They kept (stole) my $168 deposit even though NO WORK was done on the clock. A few weeks later I took my clock to Master Clock Repair. The repairs were successfully done at Master Clock Repair for $175 and ONLY the spring was replaced - NOTHING ELSE WAS DAMAGED OR BROKEN. This was clear proof the Grandfather Clock Company had lied to me about the repairs needed. I waited several months to post this review to be certain the clock was correctly fixed by Master Clock Repair and that there were no other issues. The clock continues to work great 6 months later. I went back to the Grandfather Clock Company last month to see if they would somehow redeem themselves or come clean. Nope. I did not yell or cuss at him. I spoke diplomatically. The owner just continued his lying. He said he would not return the deposit because he had done work on the clock and had ordered parts for my clock which he could not return. These were both lies. I had called him a few minutes after dropping it off telling him not to do any work on it since I was having doubts about fixing it so he had not done any work on it or ordered any parts. Since it was June, and my clock had been there in December, he clearly forgotten about this. Stay away from Grandfather Clock Company. read more

I brought my 1967 Black Forest Farmers Daughter cuckoo clock in to the Grandfather Clock Co. on (Saturday) 3/7/19 at 12:04 pm (They close at 3pm and are closed on Sunday). 1 of the 3 chains needed to be reinstalled, the clock movement will move manually, the bellows made sound if activated by hand and the music box also turned and made music. This clock belonged to my parents who have passed and I haven't seen it since I was 5 years old, I'm almost 50 now. My goal was to find out more information about it and see what it would cost get the clock working again. The owner Jon Collins looked at the clock and RECOMMENDED that the bellows and chains be replaced, the clock movement and music box be serviced for $225.00. I asked what the clock was worth and he said $10 as it sits but after the work is done $1200 retail, Lol!! Well genius then the clock as it sits would be worth $975.00. I had looked up online and found that the same clock had sold for $300 at an auction, and another one on Ebay that was listed for $299 and both clocks had been serviced and in working condition. However, I was going to keep the clock for myself so I decided to go with Jon's RECOMMENDATIONS for $225. I paid the 25% deposit of $56 and was told that it would take 4 to 6 weeks to complete the work because they were back logged, I said no problem I'm in no hurry. He then said he didn't need the box I brought for the clock, I then took my box and left. The next day (Sunday-Closed) I changed my mind and decided that I just wanted the chains replaced to get the clock working and then find out what did or didn't work from there, just like you do with an automobile, very logical. So on Monday at 11:59 am (They open at 10am) I called to explain what I wanted to do instead of the full service that Jon RECOMMENDED, I explained to the person who answered the call (Not Jon) and he put me on hold, when he returned he basically said that they would only do all the work not just the chains and I could take the clock somewhere else if I wanted, so I said that is what I will do then. At this point Jon has only had my clock for 5 business hours and remember I was quoted 4 to 6 weeks to complete. The following day my wife went in to pickup the clock and get the $56 deposit back (She forgot the box) Jon refused to return the deposit because the claim check states that all deposits are non refundable to work not completed. ?????????? This unprofessional MISER A Hole refused to do the work I wanted done, he never stated that what he was RECOMMENDING was actually mandatory in order for him to work on it, he only had the clock for a total of 5 business hours before I called to change the work and feels that keeping the $56 is fair???!!!! And to top it off my wife had to carry the clock to the car with 3 weights and loose chains and a purse because she forgot the box that Jon didn't need when I dropped it off, do you know why he didn't need the box? Well the dickhead offered to provide my wife a box for $3.50, nice little trick he does so that you come back in empty handed he can take a little more money from you. This prick will tell you several times he's been doing his work for 30 years like it's some world record. His business slogan should be "The customer is never right at the Grandmiser Clock Co." If you need a clock repaired there's a place just north of Westerville, they quoted me $120 for the same work that Jackass Jon was going to do. I totally regret entering his business it was a very huge mistake, and doing any business with aholes like Jon makes me want to PUKE! Stay Away!!!!! read more

Grandfather Clock Company - Antiques Near Me - Westerville, Ohio

I just received my cuckoo clock back from this place and I would not recommend it to ANYBODY. I was late picking my clock up and despite them calling me 9' 7/31 to pick it up by 8/1 (which I did) they tried to then add $250 (to my original $90 balance for "storage fees") to my bill and if I did not pay the now $340 balance they were going to sell the clock. I tried to be reasonable with the owner and he was honestly one of the most unprofessional, belligerent people I have ever encountered. In the end I had to take the Westerville Police in with me and after he threatened me on several occasions I finally walked out with my family's clock for the original bill of $90. The Westerville police were so helpful and I appreciate their help with this matter. As for the Grandfather Clock Co. I would highly recommend you avoid this establishment at all costs. This is no way to treat your customers and no way to run a business! read more

I called to schedule a time for them to clean and maintain my grandfather clock. the owner on the phone was very unprofessional. he wanted to charge me more as I was out of his service area (I live 10 minutes away) and wanted to charge me more if I did not have the service done on a Thursday. he was rude and I would never use this company for any service. I actually called someone else and they were very helpful. I recommend to stay away. read more

I dropped my small Cuckoo clock off for "routine maintenance" and was given an estimate of 145 + tax. I agreed and paid the $36.25 deposit and left the clock. Picked it up 4+ weeks later and paid the remaining $119.63 in cash. When I was putting the clock in my car to return to work from my Lunch break I noticed in the direct sunlight there was dust all over the clock. I immediately called when I got back to the office and told the sales person the condition of the clock. I told her I felt that maybe they did not do anything to the clock. She assured me that they had spent a lot of time cleaning, lubricating and testing the inside of the clock. When I got home that evening, I took the back of the clock off and looked inside with a flashlight. There were dust balls inside the clock! I was pretty sure they did very little for my $145. I called the shop and began explaining to the owner that the clock was dusty on the outside and he blurted out that he was not my "Maid Service". He said if I wanted the outside cleaned, I could bring it in for an additional $110. He stated he was not responsible for my housekeeping skills or lack there of. I called another clock repair business and without specifying she said they return the clock clean and polished as part of their service. No customer service just more quotes to collect a fee. read more