Took my 7 m/o kitten in for antibiotics for respiratory infection, I was told she needed blood work done and for some reason she was given a shot for nausea and vomiting (which she was not doing at all when I brought her in). 20 minutes after we left the office she went into a state of paralysis, we called the office and the receptionist refused to get the doctor and stated we needed to bring her to Blue Pearl Pet Hospital, she started having convulsions on the way there and died. She was given a clean bill of health, everyrime was normal when we left other than the respiratory infection which was common as she had allergies. She was a healthy, playful, loved kitten. She died within 45 minutes of being seen by Dr. Nelson and the only explanation I got was "these things happen". No accountability whatsoever!!! I paid $300 for these people to kill a sweet, innocent kitten and in such a horrific way. DISGUSTING!!!! read more

Dr. Nelson deserves NO stars. Albeit, it has been 10 years, to the date, since our 9-year-old Mauzer named Gypsy left us, we still miss her very much. Dr. Nelson examined Gypsy on a Friday for a heart rate of 160 BPM for over 12 hours. She waited all day to be seen and discharged without any med to slow her heart rate or to calm her. A member of the Minnesota Board of Veterinarians told us she would not send a horse home with that heart rate. Dr. Nelson DID NOT express any concern that she was dying or offer to hospitalize her. Early morning, the following Monday, after suffering more than 48 hours, Gypsy passed. read more

Granite City Pet Hospital - GYPSY - Veterinarians Near Me - St Cloud, Minnesota

The vet did very good with my cat who had a stroke. He is being taken care of with love and knowledge to best keep him healthy in regards to his remaining symptoms. read more

I wish negative stars was an option. My dog DIED hours after leaving Granite City Pet Hospital and being labeled stable. I'm making this post to warn other people so their family doesn't have to go through what my family is going through. On September 29th,2023 I brought my dog in for an emergency daytime appointment. Pixie hadn't eaten in about a day and half. I express multiple times my concern over hypoglycemia because it's common in tiny dogs when they haven't eaten enough food. Later that day I get a phone call to pick her up. The clinic tells me she's doing great. She was diagnosed with Pancreatitis and she was being sent home with Metronodazole and Entyce. I ask about her glucose levels and I'm assured they're fine. Pixie and I go to bed that night and I wake up to my dog dead. The following day I get an email from Dr Nelson stating he thinks she has Addisons and I should bring her into the clinic that week. Attached to the email was her bloodwork. I was instantly disgusted to discover my fear of hypoglycemia was real. Pixie was discharged with a glucose level of 29!!!!! The following day I find out they were trying to save me money and they NEVER ran in house labs. They sent them off. So Pixie was diagnosed without labs and had her labs been read she could have gotten treatment. This was for an emergency visit. Then Dr. Nelson won't even own his faults and claims because I didn't get a necropsy done to prove he was at fault he's innocent. As if the lab work of Pixies at the time of discharge doesn't prove fault. Go elsewhere for better care for your family member. Dr. Nelson has multiple corrective actions from the board on his record. He lacks accountability and competency. There are plenty of better clinics out there. Pixies actual labs are pictured with this review. This what Dr. Jeff Nelson feels is stable and good condition. read more

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My cat was very close to the end of life, when I sought a new veterinarian. My old vet was unwilling to let us have appointments in the room where the euthanasia would take place, soon. Granite City staff were so kind. They listened to our wishes for our cat's final visi. They let me bring my bedding & lie on the floor, so my cat would feel almost like we were at home, in bed. They did a 3-stage euthanasia, involving a sedative, anesthesia, and then the final shot. It was the most peaceful last visit to the vet that any of my departed cats has had. My cat experienced no fear or anxiety, throughout the process. They will even send a sedative home, to make the last car ride easier. They gave us all the time we needed to spend together, first and I had no regrets about my choice. The cost was also reasonable, as we bury our cats in the yard. Cremation is a bit more expensive. read more

I called at 542pm, trying to get ahold of them repeatedly. Their answering machine stated they were open until 6. Nobody answered. So, I drove to their location, stood in front of the locked doors, and tried to get the two women's attention that were sitting at the desk. They smiled, walked away. I needed to get them to call in to the pharmacy my dog's heart pills, as I had run out. I had waited to get them refilled because at 240pm that day, he was getting a checkup. He has a swollen heart due to a large congenital hole in it. I went home after leaving a message on their answering machine, and started typing this. I got a phone call, and tried to register a complaint. I got a snarky reply that they close at 530pm (but that's not what their machine stated) from the veterinarian, he repeated several times that they were being nice in returning my earlier call "after hours". This is bad service, and worse manners. read more

Dr. Nelson takes really good care of my babies I'm very happy with that, a little pricy, but happy. I called to see if I could get Rocco a grooming appointment and was told that 2 of their groomers had left and the one that is there can't groom dogs over 30 lbs, so that leaves out 2 of my 3 pups. The one groomer was amazing and Rocco really liked her and her rates were the best, now I'm on the hunt for a new groomer that is around the rate and I don't think one exists. If anyone has an idea of an inexpensive groomer please let me know. read more

Granite City Pet Hospital - All my furry babies - Veterinarians Near Me - St Cloud, Minnesota

Too busy to talk to you, told pickup is at ac certain time and end up waiting over an hour more. Wouldn't answer why the dog crashed during anesthesia. Said the blood work was normal when the results show otherwise. read more

1. front desk person rude unprofessional lazy 2. punctuality waited an hour to be seen 3. poor communication 4. prices too high 5. lack of triage nurse to access patients 6. closed the clinic down for a 1hour meeting for their staff....waited that hour to pick my pet up from boarding 7. overall this clinic has changed for the worst there is truly a lack of compassion and seems to be more like a money maker now 8. was unable to get lab results back from this facility until ultimately i went to another clinic and they were able to request them and get some answers they just let my poor dog be sick with vomiting and diarrhea for over a week....i called multiple times 9. this unfortunately wasnt one experience either so I would really second guess bringing your loved one here. hope this helps somebody read more

Dr. Nelson is a great vet however the way the place is run is disorganized and frustrating. There is a lot offered in up to date treatments, but customer's time is not respected at all. Seems to be over booked for appointments with only one vet. Trying to get a simple prescription is a hassle. Strongly thinking another vet. read more

I was very impressed with the Tech & Doctor. 1st time there and unfortunately we had to put my dog down but they handled the situation well. Scott & Zippy read more

My 7 year old Rott needed and ultrasound. Called and they were able to get him in immediately. They said he had a mass and needed it removed. They scheduled surgery the next morning, after telling me things looked good but still had to do a biopsy. Surgery and ultrasound ran around $3,500.00. Next day he was bleeding some from stitches. They said the vet wanted to see him so I brought him back. Vet never came to see him and when I ask I was told they just needed to check his blood and change the bandages seeing the bandages were bunching up and slipping. Charged me another $50.00 Next two days he was slowly getting worse very tired and not eating. I had no after hours number to call and it was the weekend. Monday morning 7 am I called. I had to call 3 times the techs never call me back. Finally they said they couldn't see him until morning. I needed help getting him in the car. I got there ran in crying saying I needed help to get him out of my car. I had to wait 10 minutes finally someone came to my car. He had blood and crap coming out. She ran in and got two others and a stretcher and ran in with him. A few mins later the vet said he was gone. I told the vet about the day before and he said he had told them he wanted to see him. Nobody told me or called me back. Then they said do you want to take his body or cremate him. Another $250.00 for that. I felt like they had a chance to make big money from the surgery and after didn't have a care in the world about him. This was the most devastating thing I've gone through. I would never ever trust them with any pet. If you care and love your pet never ever take them here. read more

Have brought my pets here for years. Always has a wait in lobby but I think that's a sign of good service. After several nail trims for my lab I don't think I will bring him here again. It is not the dreamed trim, just regular they said. I noticed the day after that he has a lot of rough spots and several nail slivers that travel up the nail a bit. They said if he appears in pain to being him back. I think I will try and fix myself for bow, can't be worse right? read more

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We have always been treated well here and Dr. Nelson is very knowledgeable and treats my dogs and cat as if they were his own. His vet techs are very good at answering questions and being very thorough as well. The staff is also very polite and helpful! My dogs love to come here! read more

This vet clinic provides excellent care, especially for emergencies and more advanced care (ultrasounds/surgeries etc.) I called at 7:30 in the morning for an ultrasound appointment and by 9:30, my dog was being examined by Dr. Jeff Nelson and got an ultrasound. The ultrasound showed a spleen with masses, and he recommended they remove it and biopsy it (along with a biopsy of intestine tissue). By 2pm, my dog was in surgery, which went well. Subsequently, my dog had lots of other procedures done. They called every day to check on my dog post surgery. Dr. Nelson is probably one of the best communicators I've dealt with when taking my pets or client's pets to the vet. I have had experiences with vets that left my head spinning like I'm talking to a contractor or car mechanic. I want to know what's wrong explained to me effectively without getting too technical. Your pet will be in good hands with Dr. Nelson and you will have a well thought out plan to treat your pet. The vet technicians were good to my dog and the receptionists were all efficient and very kind. Thanks so much for caring for my Trip with compassion and love. read more

Would give 0 stars if possible. Very disappointed in their customer service. I have a large breed cat they refuse to see unless he is sedated. They offer the blood tests for an extra fee to make sure sedation wont kill him but last time they straight up said he would be sedated before they got the results. Every time I schedule for a drop off appointment I specify the need to be first in the door (am appt) due to him not being friendly with dogs. They make me wait in the car or a room for a minimum of a half hour past my appointment/arrival time (one time I waited 53 mins) last time it was for a urine check. They told me he peed on himself so they did not draw urine but gave him antibiotics and to bring him back in 2 weeks for a cost of 175$, he was returned to me covered in urine and feces and they had thrown away his security blanket because he had peed on it, no offer to return it just tossed it. We came back two weeks later was told he DEFINITELY had a uti still and suggested a culture to see which meds would for sure get rid of the infection for good the test was goin to take 7-10days and that visit cost me 220$ and I still needed to bring him back in 14 days for a second sedate and recheck (another 175$ appt) again he was returned covered in his own pee this time I asked ahead of time if he was dirty they assured me he was clean. After 14 days I had to call them to request results of the culture at which time they said culture said he did not have any infection so hes all healed and that the culture was just to test if he really did have a uti because their "in house test" is only a white blood cell count check! I asked to speak to billing and records because that was not what they told me the test was being done for when I agreed to pay the extra 80$. They refused to refund for the test saying it could be a error in shipping/handling or a lab error but they mailed the test so they refuse to refund. The person just kept repeating "well hes all healed now so its good" and talked to me like it was my job to know what the tests were and why they were doing them and never accepted it was their responsibility for incorrectly communicating this test. During none of this did the actual doctor speak with me. One time they offered I could hold and they would "see if the doctor would talk to me." Several times I have communicated a need to them during scheduling (ie: shots, check ups, bathing) and they don't put it down in the notes. This last time I requested shots at the time of scheduling and again when they called me for intake (my husband was in the car with the cat waiting for over half an hour and they called me at home because they didn't listen to him when he said he was the one waiting in the car with the cat) then when I picked him up they said we didn't communicate that need to them. I said thats false then they claimed it was not communicated from front desk to techs and then after that said we wouldn't do the shots anyway because he had a uti so I will just have to bring him back a 4th time after the utis were all gone for a sedation and the shots which would cost roughly 150$. Thats 4 sedations and over 600$ for one uti and regular check up. Several times they have offered the excuse "well I'm not the one who talked to you, or saw the cat or scheduled the appointment so its not my fault" when I ask why things didnt get done as we had asked them for. And I won't even beginning to complain about how upset my cat has been everytime they return him to me. They make me stand in the waiting room full of dogs to discuss his results with no regard to the fact he is not dog friendly. DO NOT RECOMMEND unless you like feeling like daddy warbucks and dropping hundreds of dollars without getting any results. read more

This place has a weird vibe. The employees seem a little disgruntled and definitely unhappy. I took my 2 little dogs to get fully groomed. I explained to my groomer what I wanted for my two dogs. I asked for "bear face" cut on my MaltePom and instead I get chihuahua face. The overall groom was a little sloppy, with uneven lines and missed spots. There was gunk on my MaltePom's shoulder that hardened when I picked her up. No one there could tell me what it was until the groomer came back the next day and said it was probably toothpaste and blamed it on my mini dachshund that he had "wiped" it on my MaltePom. Sounds weird. Whatever the case, the work was sloppy. I give them 2 stars for doing the minimum work and getting it done when they said they would. They don't answer calls all the time during business hours, and instead of going to voicemail, the system or someone hang's up on you. Inconvenient communication. Would I recommend them? Not at this point. read more

Over the past 40 plus years as nationally renowned breeder of English Setters, I have worked with many Veterinarians. I would say that I have found Granite City Vet provides superior care for our animals and are willing to almost anything to help us care for animals. I believe Dr. Jeffrey Nelson to be one of the talented Surgeons I have ever worked with. I believe there is not a better place to your pet for care. Ben Berg Berg Bros Setters LLC read more

Granite City Pet Hospital has great friendly service. I have found them to be great with my cats and willing to give options to work with our budget. I grew up with cats being only pets and not family. Granite City Pet Hospital realizes that people now see their animal as part of the family. They also don't push products on you if you are not interested. If you bring in your pet for the yearly exam you should have no trouble with surprises in your pet's health. read more

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I had my dog in for a a liver aspiration on Thursday 6/21/18 and still to this day not talked to the vet about the results. He has had the results since Monday night. Ive called twice and was told he will call later today(Tuesday and Wednesday) In my opinion this is pretty unacceptable. I paid $503 for the procedure which they squeezed me in for. Getting me in was a huge perk because blue pearl couldn't see me until Monday. I would have had results Monday! NEVER GO HERE!!!!!!!! read more

Every time that we have brought our corgi there, they have been nothing but nice. We have been checked in immediately after entering and put in an exam room within minutes. The techs are super nice and take good care of her and Dr. Nelson is amazing. We wouldn't want to take her anywhere else! read more

Follow up: they deleted my review from their Facebook page, and still have not reach out to me to discuss the issue. This is absurd.

On Monday, Dec. 28 2020, we brought our 13 year old cat in for an exam because it had stopped eating for several days. Dr. Nelson examined our kitty and said they would do some blood work and a urine test and that they would call me with the results the next day. I asked the tech before I took Mav home if I should call and she said no, they would call me. Well, I did get a call 3 days later, at 4:00 pm on New Year's Eve. The message they left said that our kitty was leaking proteins from his intestinal tract and that the doctor was going to prescribe a steroid (prednisone) and an antibiotic regimen. The message added that they were closing and that I could pick up Mav's medication on Saturday morning, between 8 - 8:30 am, since they were closed Friday New Year's Day. I then went to the GC pet hospital on Saturday 1-02-2021, and arrived at 7:45 am. I waited until 8:45 am. No one ever showed up to give me the medication. In fact, another person had also come to pick up medication for a dog and also left empty handed. I tried calling the Vet and left 2 messages indicating my predicament. No one ever returned my calls, so obviously no one was checking the voice messages. Now our cat was without any medication for nearly a week and was continuing to deteriorate. By Monday morning Jan. 4 2021, their next business day, it was too late. Our beloved Maverick had passed away. I called to tell them to forget the medication, and not to even think about sending me a bill for the stuff. I will never again do business with this Vet. Dr. Nelson did call us at 6:30 pm on Monday evening 4 Jan. 2021 to convey condolences, but it seems a little too little too late. Animals may not be people, but they're sure important to people! read more

I will no longer bring my pets here. Their abilities seem to be very limited while their prices are very high. On a couple occasions, I had to go in for something more serious than annual shots. Each time they told me they couldn't provide the needed treatment and referred me to an animal hospital in Eden Prairie, and each time they charged me over $200 just to tell me this. I refuse to pay my hard earned money to incompetent people that want my money for doing nothing read more