I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

Felipe did a fantastic job on our countertop replacement. Courteous, professional and treated our…read morehome like his own. The work he and his team did was impeccable. His price was very competitive. Will definitely use Felipe if and when we have another countertop job!

From the owner: North Richmond home improvements Granite countertops,…read morequartz countertops, marble countertops, kitchen countertops, bathroom vanity countertops, outdoor countertops, commercial countertops, outdoor island countertops.

I contacted TR Granite to cut my existing counter top to fit a new oven…read more The crew arrived on time and thouroughy explained the process. They checked the dimensions of the new oven and cut the counter top in a short time. The crew made sure the oven fit correctly into the space and that I was satisfied with the results. They made sure the project area was completely clean before leaving. The crew was friendly and professional throughout the process. I am very happy that I contacted TR Granite.

We called TR Granite to replace the granite in our kitchen. My wife went online and looked at the…read morevariety of options. We had many options from quartz, quartzite and granite. There were a wide variety of options to choose from as far as what color/pattern of granite we could have installed. We spoke with Atila who came to our home to measure. The installation team came several days later. They did an absolutely fantastic job. It was done in a clean way, they are a pleasure to work with and they asked all of the important questions to make sure that they installed it just as we would want. The price quoted was extremely reasonable. We paid 1/2 up front and the balance after installation. I am completely satisfied. We now may change the backsplash. They don't supply the tile which we will have to purchase after living with the new granite. If we decide to change the backsplash also, they will certainly be the ones to remove what we have and install the new. I have no reservations working with them and found the communication to be excellent.

The quality of work Clarke and his team provide is the very best. The kitchen design company I…read morehired to update my kitchen contacted Clarke to cut and install the stone I selected for my countertop. Clarke uses the template method to measure the space and as a result the countertop fit perfect. Other people have commented on how well the countertop was installed. The install guys for the range commented on it because they didn't have to make any adjustments, the space for the range was cut to the exact dimensions for the range. The tile guy also commented that it was done right since the countertop included a piece behind the range that is sometimes left out.

In 2012 I replaced a countertop and sinks in my master bathroom, choosing a beautiful granite…read moreremnant from "Discover Granite and Marble" at a reduced price. I've loved it, so when I realized, a few weeks ago, that the cheapissimo 30-year-old countertop in my other bathroom was irreparably cracked and molding underneath, I headed back to the showroom. I chose another remnant, this time a lovely piece of marble, again at a reduced price. Installation of the counter and undermount sinks was prompt and well done both times. I am able to do the plumbing myself but if you can't, you will have to hire a plumber separately to hook up your faucets and drains.

Loved their job. Measurements were accurate and technically right. Installation was very fast. Good…read morebehavior and on-time labor. I got my countertop 5 days after signing the contract! That was awesome! They also had their mask on. Great job! Highly recommended!

This team is the very best. Great customer service, they keep you updated and walk you through the…read moreprocess. Their work is beautiful and professional. They made my kitchen renovation less stressful. I would recommend them over and over. Thank you so much!!!

We had an absolutely amazing experience working with Stoneworks. From the very start, Daniel worked…read morewith us As we found a perfect material for our job. He was chill, patient, responsive with quotes, and very accommodating. We really like the idea of supporting a local family business that provided outstanding customer service and craftsmanship.