We were not sure if we wanted to lease or buy. Our agent Mike Merk worked the numbers considering…read moreboth avenues, asking us pertinent questions to get the right fit. He was very professional and ultimately, we bought a car. We highly recommend him if you are considering buying or leasing a car. New cars can be intimidating with all the new bells and whistles. He explained everything before we pulled out of the lot. We love our new SUV.

On June 13th I had a car accident and totalled my Mother in…read moreLaw's car. When it came time to get another car we knew just where to go. We've now bought 3 cars from you. The best dealership in town. The staff aways make you feel like part of their family. Our salesman Colin Lally is great. He was extremely helpful and went above and beyond to help. It definitely made the situation easier. Thank you Colin!!

Gentilini Chevy is a dealer that stands out in our community and are fully committed to customer…read moreservice. From the Sales Team, Management, and Financial Team they have a robust team that makes purchasing a vehicle easy and streamlined to the customers needs. A special Thanks goes out to Jason Hunter with Sales, James Grando Mgr. and Jamie Ermelin. They truly made the process of purchasing a vehicle easy!!!

Do not trust them with your family Or friends or even for…read moreyour own life. Devastated by the absolute disrespect and contempt from this company. as the busy season was rapidly approaching i wqs desperately seeking help for my Chevy Cruze. They got me right in Initially. Served me a bill for $1,300. the problem was not fixed in fact the so called repairs left my vehicle condition. the same lights kept coming on the same time rocking I heard in the engine. the pedal for the gas kept having a hard time accelerating. I put it back in the shop and the said it was the serpentine belt but we argued fine fix it they did afree their degrading ridicule they had to eat their words and not charge me and give me back my car for July fourth weekend. my car stalled on our on me on the busiest weekend in Atlantic City off Atlantic avenue!! I had ten cars behind me beeping it was terrifying. I called them and they my So called Advisor Bill Fosbenner was so condescending and rude they only thing to come out of this humans mouth was a low "okay". which was the straw that broke the camels back after he robbed me for 1,300 and ruined my car before the busy season. I am a south jersey local after a tough winter just trying to get by in the summer months working in the service industry l. Do not trust Gentilini with your family Or friends they will rob you and treat you like nothing but a dollar sign. They do not care about you they will you let you rot in your chevy as they count their money.

This is the second car we bought from Gentilini's. We live outside Philadelphia but ended up there…read morebecause we wanted someone who could really educate us on pickup trucks. We were buying an RV and wanted to be a safe as possible. We were lucky enough ti be have Rick Bailey as our sales representative. He was knowledgeable and friendly. A really personable, easy to get along with person. He put us at ease and really went above and beyond. Even showing us his own personal vehicle (this was 2020 and there were no trucks on the lot). When we placed our order with him there were no games or sales tactics. He explained the options to us. We chose some, declined other. I never felt pressured. When we picked up the truck, there were no hidden fees or upcharges. The only thing we were asked about was whether we wanted an extended warranty (mechanicals and electrical). In fact we were so happy with our experience with Rick we just purchased a new Mustang Mach-e for me. It was their integrity that made me come back.

Patrick was awesome such a big help with leasing a car. Will be back again when we need a carread more

Ask for Kent, he was great!. I pick what I wanted n did everything online. I got approved for any…read morecar on the lot. I am 46 and of all the places I bought a vehicle before this place is the fastest n least amount of pressure to purchase a vehicle . Highly recommended!

**FORMAL CONSUMER COMPLAINT - SULLIVAN MOTORS, WOODBINE, NJ**…read more I am filing this complaint regarding my experience with Sullivan Motors in Woodbine, New Jersey, concerning my vehicle, warranty coverage, repairs, and financing/payment arrangement\. I purchased my vehicle through Sullivan Motors and was told that the vehicle was covered by a warranty\. When I had an issue with my vehicle, I brought it to an auto repair shop because I believed the repair should be covered under my warranty\. I was told by Sullivan Motors that the vehicle was under warranty and that the issue would be handled\. However, when I went to have the vehicle repaired, I was later informed that the vehicle was not actually covered in the way I had been told\. I ended up having to deal with repair and labor costs, and the work that was performed did not properly fix my vehicle\. My vehicle is still having problems and is not in the condition it should be after the money that was spent on the repairs\. Because I did not have enough money at the time to cover the labor/repair costs, I was told that the amount could be added to my vehicle balance/payment\. I felt that I had no other option because I needed my vehicle\. This resulted in additional debt being added to what I already owed and contributed to me falling behind on my vehicle payments\. I am also having serious problems with the payment arrangement\. I have been trying to work with Sullivan Motors to establish a reasonable payment arrangement because I am trying to bring my account current\. I recently contacted them and attempted to make an additional payment toward the arrangement\. Instead of working with me, I was told that my payment could not be accepted unless I paid the entire amount together, and I was also being charged additional late fees and other fees\. I feel that I have been treated unfairly throughout this entire situation\. I was given information about my warranty that I relied upon, I paid money for repairs that did not properly resolve the problems with my vehicle, additional costs were added to my vehicle balance, and I am now struggling with additional debt and payment issues because of this situation\. I am requesting that this matter be investigated\. I would like Sullivan Motors to provide me with a complete written explanation of: I am asking that all communication regarding this matter be professional and in writing whenever possible\. I am trying to resolve this situation, but I feel that I have been repeatedly given the runaround and treated disrespectfully when attempting to get help\. I am not trying to avoid my financial responsibility\. I am asking for a fair opportunity to resolve the account, accurate information regarding my warranty and charges, and accountability for the repairs that were performed on my vehicle\. I have documentation supporting my complaint, including payment records, repair information, communications, and information regarding my account\. I am prepared to provide copies of these documents upon request\. Thank you for reviewing my complaint and helping me resolve this

I OWN A 2019 Honda CRV which I did not purchase from Avalon because I purchased it because my…read moreformer car broke down, and I was towed to Boardwalk Honda. I traded in my former car there for a Honda CRV. All went well until my battery failed after 5 years which was normal and I replaced it. it worked well for several months. Then the battery failed and I had to get it jumped. The weather was cold, however we have 4 other CRVs on my street, all of them except i are older than mine. None of them are having problems with the battery. Ive had problems with the battery not starting. I purchased the battery last summer, so it is not old. When I brought it to Avalon Honda they put in on a charging machine for 3 hours and said it was not fully charged and could take as long as 5 hours but did not offer any means of transportation. I could not wait any longer, and asked why a relatively new battery was such a problem. The Manager JOE and Service Manager Ross both said it was because I drove the Car on short trips and not often enough to give it a chance to recharge as most Senior Citizens do. I find this explanation highly offensive and discriminatory. I believe I was sold a LEMON Battery, because the others on my street have not had this problem. I purchased my CRV, believing it would serve me for many years. I have it serviced as required. So, as you can see, I am miserable in this situation. One-star rating is not low enough to rate this kind of treatment to a faithful customer. Rosalie Herbig Yes I am a Senior Person and should not have to deal with this type of issue

From our first visit to look at a used vehicle to service on our new Ridgeline this a great place…read moreto be a customer. If you wanted to find a place where you will be treated fairly and respectfully look no further. Ask for Dennis in sales or Ross in service and you'll be taken care of!

Wish I could give this business a negative star review!…read more Pat Murphy is the reason used car salesmen continue to have a bad reputation. Pat sold me a car on June 6th. At the time, the car had one (1) key and no owner's manual. Of course, it's more than 3 months later and Pat has not kept his word to have a 2nd key made or provide an owner's manual. Now, he won't return phone calls or emails. Stay away from this business; far, far away!!!

We went to 4 dealerships in the past 2 weeks to look at used cars and wow this place takes the…read moreplace FOR THE WORST experience. We had an agreed upon price before we departed for this dealership, and we were assured there were no other dealership fees. We made an appointment to see this one specific car, and warned them we were coming from 2 hours away with our 5 year old and 1 year old with congenital heart defect. We arrived, got assigned to a sales rep at 5pm. Asked to see the one and only car that we scheduled the appt for. They took 20 minutes just to find the key, and then they said they needed to bring the car over from another lot. I asked how far is the lot, and they said 10-15 mins, so I said ok, 30 minutes until the car arrives and he said no, more like 20. After 6pm I said we've been waiting over an hour to just see the car (and my 1 year old screaming for the past hour wearing his mask), and he said 10 more minutes. After 20 more minutes, I asked again, and he then called someone, and then informed me the car needed a battery replacement and that it would be 10 more minutes. After another 20 minutes of screaming children, I inquired again and the rep said another 10 minutes. I explained I know it's not his fault, but we have been told "10 minutes" 4 times and it's been over TWO HOURS just to see the car that we had an appointment to see. He was clearly annoyed with me and responded, "well here's the text that says they're on the way." Well, 2.5 hours later the car finally arrived and the bumper is literally hanging off, there are multiple warning signs flashing on the screen, there is a dent on the door, and scratches on the side panel. Not only that, they added a $695 "prep fee" even though they previously told us there were no additional dealership fees on top of what they provided previously. Total bait and switch at this dealership. We drove 2 hours for this deal, they forced us to wait 2.5 hours just to see this 1 car, and they absolutely failed to deliver on their end. At the end they offered to take the prep fee off (which is not a favor when they falsely told us this fee didn't exist), and tie on the bumper, but we would have to come back and make the drive again for a car with a dented door and scratches panel and bumper. To anyone considering to travel for a used car at this dealership like us, trust the other 1 star reviews - DON'T DO IT.

Disappointing review after a frustrating experience with Maserati of Monmouth. To provide context,…read moremy significant other is a mechanic, and I have worked in long-haul transportation for over a decade. On March 13th, I contacted Stephanie at Maserati of Monmouth about a used vehicle and arranged to pick it up at 9 AM on March 14th. I live 2 hours away and wanted a quick process. However, when I arrived, I was informed the car was at their other dealership, Freehold Mitsubishi, due to poor communication between their team. After waiting over 3 hours, we were driven to Freehold to test drive the car, during which the check engine light came on. We diagnosed the issue ourselves in their service bay, and they assured us the car would be repaired and delivered promptly. Isaiah was our sales person. He's also the owner's son. Despite being told the repairs would be expedited, by March 18th, I learned they hadn't even ordered the necessary parts until that day--three full days after identifying the issue. After more delays and poor communication, the car was finally ready for pickup, but we arrived to find the tire light still on and the gas tank only half full--unacceptable for a purchased vehicle. We left after 8 PM, exhausted, after spending several days on this. This experience has been a huge waste of time, energy, and money. I will not recommend Maserati of Monmouth to anyone and will advise others to avoid this dealership due to their unprofessionalism and broken promises.

My tire burst on the highway, and I came here because it was the closest place. They charged me a…read morewhopping $300 just to change a tire. Absolutely do not come here. They're complete scammers. They quoted that price because they knew I couldn't go anywhere else and was forced to use them. I paid this money to avoid missing my flight. This place is a joke.

Negligent. Careless. I am a 100% disabled veteran. I was away from home when my truck picked up a…read morenail. I managed to get into their parking lot 20-25 minutes before closing with less than 10psi left in my tire. When they finally asked me how they can help, it was only about 10 minutes before closing time. They told me they were "done for the day" and would not help me. They watched as I struggled to change my tire in their parking lot and said I could leave the tire there and they will fix it tomorrow. No sir, I am trying to get home tonight. They clearly do not respect people or care about anything but getting home on time even at the cost of a disabled veteran who had just left an appointment for chronic and serious back pain! Then to refuse to help me? Soulless entitled shop.