Excellent customer service, beautiful fireplaces and David was fabulous and knowledgeable for installation. Thank you!!! Cant wait for cold weather! Alisanne G read more

Graves Fireplaces - Fireplace Services Near Me - Cumming, Georgia

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I came by to ask about an insert that was in the house when I purchased it. I am looking to replace the fire bricks and possibly the entire unit. They answered my questions, patiently and perfectly, giving me the information I needed to come home and make a great decision. I look forward to doing business with them as soon as my wife and I decide how to proceed . read more

Graves Fireplaces - Fireplace Services Near Me - Cumming, Georgia

I finally decided to hunt for a new gas fireplace because my old one just wouldn't turn on and endless plumbers, electricians, chimney sweeps could not repair it. So I called and visited a number of fireplace stores and decided on Graves because of their quality, fantastic selection, and prices. I had no idea a new fireplace could look so good and be so reasonable. Absolutely wonderful service, from the showroom to Mike's visit for an estimate and Tim's installation team. Wow! Graves removed the fireplace, the outdoor vent, fireplace surround and hearth, then replaced everything including a remote, The only thing Graves doesn't do is the finish carpentry and paint, which my handyman handled. Graves was so fast, helpful and courteous, I can't recommend them highly enough! read more

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We had a fabulous experience with Graves! We had our fireplace installed today by Connor and Quinn--they're phenomenal! They're so courteous, kind, and friendly. I'd definitely use Graves again, and would happily request to have these two guys back out. They were kind and friendly to my children and dog, very thorough and tidy!! read more

Absolute WORST workmanship. I am going to try to post some videos of the dripping that ended up turning into a literal waterfall coming down my wall from the incorrectly installed stovepipe they put through my roof when they installed my wood-burning stove. I paid over $5000 for the stove and installation. I noticed little "droplets" of water upon the first time in rained. I asked them to come fix it. They sent a guy out, but the next time it rained, it happened again, and then again. The final straw was when there was a full-blown STREAMING flood of water that caused over $15,000 worth of damage. They send a two men out to my home who accepted responsibility and invoked the name of God that they were "men of God" who were going to do the right thing and "make this right." They subsequently sent me to their insurance agent that was completely incompetent, stating he was depreciating the damages due to the "age of the home." He "estimated" an age with a random guess, even though my home was only 2 years old. I called these "nice" men at Graves who then ghosted me, refusing to answer my phone calls or texts. I begged them to return my calls to work out the issue so I did not have to call an attorney. After multiple attempts, I had to contact an attorney. They long story short is that they used their money through the insurance company and basically said, "We will only give what we give you and we have more money to fight this in court so go ahead and try to fight, but you will go into debt doing it." They forced a settlement that was only a small fraction of the damages caused and attorneys fees. So, not only was the installation and their subsequent attempts to "fix" it beyond substandard, but they are dishonest, cheating crooks that want to bully customers and hypocritically invoke the name of God. Worst low-lifes ever. NEVER do business with this place. read more

We had the Quadra Fire installed when we built our house. Best decision ever. Wood burns slow and hot keeping our house warm. Saving us money. We use less gas when the heats not running. read more

Graves Fireplaces - Very efficient - Fireplace Services Near Me - Cumming, Georgia

I've been using their services for going on 8 or maybe 10 years now. Almost every year I get these guys to come out and service my "fake" fireplace. They're super professional, take their shoes off before entering the house, show up on time. I think their pricing is fair and competitive. (I'm not a fan of the cheapest because I think you get what you pay for. I want the task performed properly and if that means paying a bucks more then so be it.) I have nothing but good things to say about these guys....thanks for taking good care of me...see you guys next year... 991st review 12/14/2017 read more

Graves Fireplaces - Fireplace Services Near Me - Cumming, Georgia

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I purchased a wood pellet stove from them, it was supposed to be top of the line, it cost over $5000.00. It worked well for the first year or two but it started having problems. It has now been TWO YEARS and they still have not fixed it. They have been out numerous times but are unable to fix it. I get the impression that they do not know what they are doing. You will be taking a chance if you buy from them and expect them to service it properly. read more

Went in to get quotes on four ventless fireplaces, two for our house and two for my son's house. While in the showroom we saw a ventless gas stove that was on sale and told our salesman we'd like to buy it as this was for an unfinished basement and would save us a lot. He said no problem and said he'd write it up. There was absolutely no indication that someone else already bought it but within 45 minutes our salesman called and said exactly that. Hmmmm . . . So we went ahead with the other purchase for our house which was a set of ventless burner, logs, and hood. I had to pay 100% upfront but no one called to schedule an appointment. I had to inquire what was going on. Days later I got an appointment. Eventually the tech came out to install everything. He was ok. However, when he started to install the hood, which I researched extensively, he set it completely within the dimensions of the fireplace cut out. It did not protrude beyond the face of the brick like literally every picture of a hood, the purpose of which is explained to prevent heat from rising out of the firebox and scorching the underside of your mantle, tv, etc. If anything, this hood as installed, prevented heat from escaping into our family room, held more heat in the firebox, and made our fireplace look much smaller as it blocked the opening. I took readings and, with low flame, the underside of our mantle was 200*F. Heated air was traveling up the face of the brick, as it would without a hood, and encountering out mantle. I called Graves to explain all this. Told them I didn't think the hood was doing anything or maybe was making everything more dangerous. I told them the installation looked nothing like every other one I saw. At first the service dept. guy, who had a picture of it, said it didn't look like it was installed properly, that it was set inside the firebox, and that he'd send someone out to make it right. Then he calls back and says he showed it to someone who thought it was installed correctly and that he'd send someone out to "look at it". So this guy shows up and, as expected, says everything looks good. He said the main purpose of the hood is to prevent hot air from getting into the gap (I looked - there is no gap) between the brick and firebox. I never once saw anything that stated that to be the purpose of a fireplace hood, let alone the main purpose. So I asked for a refund as the one I got from Graves now had holes drilled through it and obviously was the wrong hood for me. I learned the hood is supposed to be installed on clips that come with it. The guy said they don't even have a masonry bit and that this is the only hood they sell. Really? I think they just didn't want to do it. I've already purchased a new hood to install myself and I'll have to take the one Graves "installed" and return it. Beware. Things like this make me wonder what other shortcuts they took with the install. Needless to say my son won't be doing business with them. read more

Graves Fireplaces - Fireplace Services Near Me - Cumming, Georgia

We just had our old fireplace updated by Graves. They did a fantastic job!! They were helpful , informative, and encouraging. Easy to communicate with. We LOVE our new fireplace and the cost was the best around by far!!! I really can't believe how pretty it looks now and the price we paid for it. I wish we would have done it sooner. They came and installed it and took it away in just a couple of hours really. They left no mess and it's BEAUTIFUL!! Thank you!!! read more

We wanted to convert our gas starter wood burning into a full gas fireplace. The showroom was extremely low pressure sales. Basically they asked us what we wanted to know/need help with, left us alone unless we asked for help, and then gave a us a written quote that was good for 4 months? 6 months? It was a long time. No pressure at all, and they offered up extra deals that were actually cheaper than what we were looking to try to give us different options to consider. To compare, we went to the Mad Hatter right afterwards. Right away, the sales guy there started the textbook pressure sales. "Oh I can give you this deal but only until 4p" (we went home and the same exact deal was on a coupon that came in a free mailer, good for another month). The guy then started telling us how (in so many words) dumb and reckless we would be if we went with Graves and how lucky we were that we were at Mad Hatter. He spent more time trying to sell us on not Graves than trying to sell us the actual products Mad Hatter offered. Logs/set up aside, just comparing apples to apples, a remote there was 4x what Graves's price was. A remote is a remote, yall. It doesn't cook or clean, and it should for 4x the price We went home, research online and gave Graves a call to set up an installation appointment. The two guys that came out to install it from Graves were awesome. Great communication, totally on time, and personable. My only complaint is that I wished they offered in house chimney sweeping. read more

Tyler and his crew were amazing! Very detailed, knowledgeable and friendly. A joy to watch them do what they do...and taking pride in every step! I look forward to seeing them soon for our chimney cap install! Thanks for great work! read more

Great company! Best prices bar non. We had three quotes and they beat them all. Tony Estes was our sales person and he was right on with the price and installation time frame. I would use them again. read more

The young lady in charge at the front desk is abrupt and unfriendly. She doesn't really want to be of any help. She'll get annoyed and roll her eyes when you ask her a simple question. For that reason, I regret having ordered our fireplace there, knowing that it will be no pleasure dealing with them going forward, regarding maintenance etc. This may be a good company, but don't expect good customer service! read more

Called twice to ask for a quote, sent an email. After two weeks, no answer or call back. I feel if a company cannot get back to you with a simple phone call not sure how good they will be actually performing a service. Disappointed to say the least. read more

I hired Graves to install a Fireplace in my personal home I was building. The Rep came out to visit the site and inspect everything and he suggested two fireplaces to me. The first was a High Efficient unit which was more than I wanted to spend the second was a better than builder grade unit which we went with. I was made to pay for the unit in advance which was unusual to me but they were supposedly a reputable company so I agreed. BIG MISTAKE!! The installers came out and installed the unit. They cut completely through a scissor "Vaulted" truss that ran through the chase. I mean completely through it... All three chords top to bottom and removed a 2 foot section of each chord. I now have a completely compromised truss and will have to have it repaired or replaced. When I questioned the Rep about it he said that the installers know better and he would have to look into it. The following day he stated that he had a conversation with them and that they tried to call him but couldn't, so they cut it (BTW we live on site and have a house phone. My wife was there and spoke to them earlier) He said they were not their "Normal" crew and that he had a "tough" conversation with them. I replied okay but what about my truss. He said that they had to cut it because of the size of the flue pipe and the clearance that it had to have. He stated that the fireplace I went with had a larger flue than normal and that it would not fit in the space allotted by the truss design. First of all, it wasn't the fireplace I picked it was the fireplace you suggested after your inspection of the site. You are the "expert"! Why did you suggest a fireplace that has a flue that would not fit. Why did you not suggest a fireplace with a flue that would fit. When I questioned him about paying for the repair he said he would look into it. A few days later on my follow up, he stated to me that they would not pay for the repairs because it was the framers fault for putting it there! Really!! No it was your fault for cutting the truss. It was your fault for suggesting a fireplace that would not work, it was your fault for not calling me to discuss the situation and allowing me an opportunity to do something different. Bottom-line, they have their money and there is nothing you can do about it so "Forget You" it's your problem!! Yeah... Real reputable!! read more