We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

Website says they are open 10-2, drove 45 minutes to get here, store closed. Update your website,…read moreso lame. "Biggest showroom in Atlanta" except it's closed.

The best in town if you're looking for a fireplace solution for your home or business. Klayton,…read moreJeremiah, and Daniel are all responsive, professional, and experts at installation or diagnosing issues. When we moved to Atlanta, one of the first upgrades we made to our new home was purchasing a gas insert for our fireplace. Nothing beats a clean fire on demand!

Excellent customer service, beautiful fireplaces and David was fabulous and knowledgeable for…read moreinstallation. Thank you!!! Cant wait for cold weather! Alisanne G

I came by to ask about an insert that was in the house when I purchased it. I am looking to…read morereplace the fire bricks and possibly the entire unit. They answered my questions, patiently and perfectly, giving me the information I needed to come home and make a great decision. I look forward to doing business with them as soon as my wife and I decide how to proceed .

PLEASE listen to the bad reviews - they are 100% accurate…read more I used Neal 10 years ago, and back then, his service was great. I even recommended him to family and friends. But now? His work has completely gone downhill, and he clearly has major issues finishing jobs. Most recently, he scammed me out of $470. He promised to order my logs, and weeks later--nothing. First, it was a bunch of excuses, and now he has completely vanished. Worse? He blocked all my phone numbers. There is something seriously wrong here. It's clear he is using customers' money for something else because this pattern of delays, excuses, and disappearing acts is constant. DO NOT pay him upfront. DO NOT hire him. If you ignore this warning, expect to get ripped off. To make matters worse, he also did logs for my friends (who I had originally recommended him to), and they arrived broken. He promised to replace them under warranty. That was almost a year ago. Still nothing. Save yourself the headache and money--hire someone else.

Did not complete job but took my money. Would not respond to texts, phone calls or emails. I am…read morefiling a police report for fraud

We had Nevermore Services install a Real Fyre Vent-Free Gas Log system, perform chimney repairs and…read moreinstall a custom-made chimney cap, and despite a few hiccups--none of which were their fault--we're very pleased with the overall experience and outcome. David Copper and Zack were professional, knowledgeable, incredibly friendly, and truly went the extra mile. David and Zack took the time to explain the system and answer all our questions. When a few hiccups came up--one of the logs arrived broken, the pilot assembly didn't work, and their pressure washer stopped working, David and Zack handled everything promptly and professionally. Even with the setbacks, David and Zack maintained a great attitude, treated our home with care, and ensured the final install was done right. We appreciate their dedication and highly recommend Nevermore Services--we will definitely call them again for any future needs!

I was newly settled into my home and never had a gas fireplace before; a few people looked at it…read moreand offered conflicting & confusing information. I decided I really needed an inspection and a how-to from pros. Nevermore responded quickly and even better worked around my schedule to make an appointment. I got exactly what I needed in a quick and professional manner. I'm relieved there was nothing wrong with my system - no repairs needed - and now have piece of mind it's safe to use. I will absolutely use this company again!

Both professional and responsive! Really appreciate the help in getting the Fireplace parts ordered…read moreand installed. Reasonably priced and highly recommend!

Excellent initial repair service appointment with David late December 2025.. He was punctual and…read moreprofessional. Six weeks later, fireplace ignition issue returned. Company did not return calls.

Had a squirrel in my chimney area, called 3 companies and Advanced Chimney Sweeps was the only one…read morewho responded to my call on the same day. Good company, good service and would highly recommend. Honest evaluation of services needed with no pressured upselling.

It has been an absolute pleasure working with this company! I use them for chimney/fireplace…read moreservice on 2 of my properties and I strongly recommend them. Their charge is reasonable and their workmanship is excellent! I have the same feeling I have at Costco when I pay them - it's like I'm getting the best value for my money!