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    Gray's Plumbing Service

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Gray's Plumbing Service

    Plumbing inspection

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    9 years ago

    does not return calls despite leaving multiple messages.

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    10 years ago

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (18 reviews)

    Amazing experience. Christian showed up on time, answered all my questions, was professional and…read morewithin minutes was diagnosing the potential problems. I was initially hesitant on using Roto-Rooter since it is a large company. But with my specific system no other company had answer except for Roto-Rooter, who everyone from the call center to Christian in the field had an answer or found an answer for me. Roto-Rooter was the ONLY company within the area to send someone out. Christian used his knowledge in the field and spoke with me about the potential problems, pricing, and remedial actions needed within the system. I highly recommend calling Roto-Rooter for any plumbing needs.

    *EDITED REVIEW* The morning after I posted my original review, I got a call from roto rooter saying…read morethat that is not how they normally conduct business and the representative I had spoken to the day prior "had a lot on her plate". Which I do understand but i do not think that gives them a pass for what they had said. They then offered to come out and try to rectify the situation. Two people arrived at my house about an hour later and were able to remove the screw and offered to change out the shower cartridge free of charge in exchange for me either editing or taking down my previous review. They also wanted the names from the original review taken down which I have done. The two men that came to rectify the problem were extremely kind and helpful. They showed me the parts along the way and explained what had gone wrong, and even spent more of their time trying to figure out what the bigger issue was when replacing the cartridge didn't completely fix the problem. I would've been completely happy had they just removed the screw but they did more than expected and changed the cartridge out as well. Overall I had a great experience with them and I do believe that had I spoken to either of them originally there would've been 0 issues. I greatly appreciate the effort they made to come and fix the problem, I just wish I didn't take them getting a bad review to attempt to fix it. ORIGINAL POST:I had a plumber out on March 21st of this year as I was no longer getting hot water to my shower. The plumber that showed up was very nice. He told me he was unsure of what the problem was. His best guess was to change out the cartridge in the shower. The price to replace the cartridge was about $400. I asked how hard it would be if I just ordered the part and tried to replace it myself. He told me it was pretty easy and told me I could look up a YouTube tutorial and then he showed me how to remove the handle on the shower to access the cartridge. He let me take a picture of which cartridge to order if I wanted to do it myself. Later that night after he left, the hot water started working again in the bathroom so I cancelled the follow up repair as it was no longer needed at the time. Yesterday, the hot water stopped working again so I was looking into what I would need to try and replace the cartridge and order the parts. Upon inspecting the handle, the screw to access the cartridge was stripped, leaving no way to access the cartridge. I called today to ask if there was anything they could do about the screw being stripped as their plumber was the last person to touch it. I spoke to a lady who told me she would get ahold of a manager and also the plumber that came to my home and she would call me back. When she called me back she told me the plumber said they had never taken apart the handle and that since it was his word against mine they couldn't do anything about the screw. I explained that i literally watched him take it apart and it was really frustrating to have someone lie about something like that. I asked to have a call back from the manager and she told me she would try to pass my message along but the manager has been "in and out". I ended up calling back and spoke to her again to explain that he had ordered a cartridge for my shower and in order to do that he had taken apart the handle to see which part was needed which proves that he had just lied. She then informed me that her and her husband own the company which is also weird because if you are an owner why did you keep giving me the run around to speak to a manager? She said that since I can't prove he stripped it and they can't prove I stripped it they will not take responsibility. I do acknowledge the fact that it had been over a month since they had come out. However, nobody else had tampered with the shower handle since their employee left. I wish the owner had gone about this a different way rather than say "it's your word against his" when literally all evidence points to her employee lying. Why give me the run around to speak to a manager? It makes no sense.

    KLM Plumbing

    KLM Plumbing

    (3 reviews)

    I would call this company for any plumbing issues! Even when the service I requested was outside…read moretheir scope, they worked hard to help me find one that could. It's the type of hometown company that prides itself on taking care of their customers and community!

    Kaden did an amazing job. He explained everything to us in a way we could understand and stated the…read morenext steps. A fair price for a weekend call, with a scheduled return call as well. Update review 6/12/26. My initial experience was positive; Kaden diagnosed the source of the leak, which is the only reason I gave 1 star. However, when it came to repairing the shower, communication and professionalism were issues. 5/21/26: 2 workers came as stated to start the demo, and after assessing the size and removal of the shower material, I was told they would return on 5/26/26. Before leaving, one of the repairmen requested a payment but didn't provide an amount. I called the office while he was here to request an invoice so I could pay with my credit card. I never received it, and they were a no-show. I sent an email on 5/31/26 and received no response, but I knew it was read that same day based on the email tracking. My husband called on 6/4/26 anI was told that the repairman felt they couldn't handle the project and needed extra help, and that demo would start on 6/8/26 and be done within a week. Well, that never happened. 3 repairmen showed up on 6/8/26 and had no idea what was going on. My husband and son were told that the mo would start on 6/9/26, and it was another no-show. I then messaged on 6/9/26 to say that this business is unprofessional and that we no longer needed their services. I also questioned items on the initial invoice that weren't provided or needed.

    Gray's Plumbing Service - plumbing - Updated July 2026

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