Initiated contact with a request for non-emergency AC service when they had time, knowing the…read moreunexpected heat wave would have them busy. Received a response that evening that they would call the following day, and did. We arranged a visit after the weekend and they showed up right at the beginning of estimated time slot. Confirmed & repaired my problem, advised the repair would last a year on the 18 year old (obsolete first generation design) unit that I want to replace next season anyhow. No sales pressure. They answered questions about my other plans and offered a quote knowing it wasn't an immediate consideration and they got back to me the following day. Again, no pressure, no upsell.

Got a referral from a friend at the campground about how great they were. Needed A/C service…read more Called them 5 days straight. They never returned my call. I would give zero stars if I could. At least call me back and say ur too busy or dont want the job. Heres the kicker. The owners own a campsite in my campground and couldnt be bothered with me. Thats ok. I have heater issues too but will address that with the company who fixed my a/c issues.

During a holiday visit and right in the middle of the week between Christmas and NYE a large…read morerooftop furnace on one of my parents' commercial buildings in Crown Point went out. I called 3-4 HVAC companies and Matt Struven, owner of Struven heating, was the only one to come out quickly and followed up with me a couple times while the other companies were taking their time getting me quotes. Again, we didn't have time to waste as the weather was below freezing. Matt got everything scheduled -- from ordering the new furnace to arranging the crane and flatbed to getting the permits from the city. Again, all of this during a week when a lot of people are out for the holidays. He replaced the rooftop furnace the morning of NYE. Matt is very professional, thorough, knows his stuff, is on time, gave good pricing, and left the jobsite clean.

One year ago one of the big HVAC companies put in a new AC for me. From the outset it was making a…read morerevving cyclical noise nonstop. Over the course of a year they sent out 9 different technicians to try and fix it. I got so tired of their inability and unwillingness to fix the unit they installed that I reached out to Struven to see if they could identify the problem. After one visit, the Struven rep Matt gave me four different problems that the original company caused when they incorrectly installed the unit. I brought the original company back out and gave them the recommendations from the Struven rep and Presto--problem solved! I should have gone with Struven from the beginning. They are professional, competent, and we're genuinely concerned with helping me fix my problem.

Had a problem with my furnace during a cold spell and called Elico to ask when they could come out…read moreand look at it. I spoke with Amanda in the morning and she had Tommy a service technician out that morning. Great service and great people, fixed the problem and they were very reasonable cost wise. I will recommend them to anyone with furnace issues, I will also hire them to make sure my A/C is working properly for this summer. Nice people and quality service.

UPDATE: Just received this email from the owner, James Hayden…read more.. Completely unprompted and 6 months after they did the work at our house. As a matter of fact, we went to a different heating and cooling company to repair the problems with the original installation by Mr. Hayden's company, Elico, and spent over $800 to get it done right. james hayden Nov 4, 2019, 6:11 PM (14 hours ago) to me As you have used equipment through multiple seasons and have left us negative reviews for what we feel no reason as Dan has manipulated the situation for the worst and tried to hold payment in order to force his will on us. This is notice that none of your equipment will be warrantied until all negative reviews are removed. Now this is pretty much the worst customer service I have ever dealt with.

i would recommend this company . great service ! the 2 men that installed my tankless water heater…read morewere very polite , neat and shared their knowledge of the product being installed.

I was disappointed with my experience with Home Furniture and Plumbing in Kankakee. I was charged…read more$483.21 to replace an old corroded bathtub drain with a new push-style stopper drain, along with the small section of pipe underneath it. The plumber accessed the crawlspace to do the work, and the entire job took about an hour. I felt $483.21 was fairly expensive for the work performed, so I had called afterward and requested an itemized invoice so I could see how the $483.21 was broken down. We were told they do not provide itemized invoices and the request was refused. I understand plumbing work can be expensive and that you're paying for a professional's experience, not simply the amount of time spent at the house. However, when paying nearly $500 for a repair like this, I think asking for an itemized invoice is completely reasonable. The price itself was disappointing since the quote was half of that I was told it would be between 200-250, but the refusal to provide a breakdown of the charges is ultimately what left me dissatisfied with the experience.

14 year old furnace went out 2 days before a day with a high of 12. They came out, assessed, told…read moreus our options and installed a new furnace all within 36 hours. Very very pleased, we all hate when we have to make these purchases but at least Kent was incredibly efficient in the entire process.

10 out of 10 recommend Kent, especially for new construction! Amazing office staff, easy bid…read moreprocess, fair negotiation, and the install team was so respectful! They left no trace and alway cleaned up their materials! Alex B and Zack were the two installer we had and they are the dream team! Holly M (Director of Customer Engagment) caught wind that I was going to build and reached out to ask if Kent could provide a HVAC bid, and I'm so glad she did! She put me in contact with Bob and he made the bid process so easy. I had a finalized/signed bid in less than a week and we were able to negotiate a few other items that we wanted! I reached out to Bob via telephone with questions and he was prompt with his response. I found out later that he was actually on vacation when he responded! Holly also hand delivered information packets about the equipment we would be getting installed. The customer service is top-notch! Kent was my favorite company to work with during the new build. I was able to be on site while all the trades were there at the same time, and the Kent team was always the first to greet me when I arrived! We got the runaround from the other trades about when they would start on our home, but as soon as we gave Kent the green light, they showed up and started exactly when they said they would. This was the first time my contractor worked with Kent and he was so impressed. I was unable to be at the initial walk-through, so Holly and Alex made a special trip back out to the house to FaceTime me and make sure I was informed of the plan! They walked through every room, gave me their feedback/suggestions, and answered all my questions. I was confident that I was in good hands! The walk-through was on a Friday where they laid everything out then Alex made the ductwork on Monday and they were off to the races on Tuesday. I can't thank the install team enough, they were working in below freezing temperatures to get the job done! Kent really is a well oiled machine! The new owners, Stacy and Glenn know exactly what they're doing! New construction is full of twist and turns but I want to give a huge thank you to Holly, Bob, Alex, Zack, and Stacy for making this experience the easiest and most smooth part of the construction process!

Kris was able to resurrect my 30 year old AC unit. Rather than trying to upsell a new unit, he…read moreoffered a reasonable solution. He then went the extra mile to get all the parts needed and installing them on a VERY hot day.

Tech was on time, professional, and seemed to know his job…read more I have used this company for sometime and have had no problems.

Service Representative was great. However, Rheem didn't honor their warranty because my parts had…read morewater damage. My furnace still needs work because it wasn't installed properly causing condensation to form inside. My service technician was knowledgeable and noted the problems. My furnace is working well thanks to his diligence. I would recommend Dr. Air.

This is a great company. My boiler stopped working and they got my heat working again. They could…read morehave told me I had to put a new pump on, but they fixed it and showed my husband what to do if it stops working again. I've used them before and will use them again they are a very honest company.

I've used Rearick's for several jobs over the years. Most recently, I had a new AC system…read moreinstalled. The workers were prompt, polite, and very professional the whole time. When they finished the work, they left every area they work in, clean and tidy. I'd recommend them highly, any day of the week!