Richard was quite professional and kind. He helped me get up into the truck by cupping his hands…read moreand carefully lifting me. What a rock star!!! He deserves a raise!!!

Helpful and friendly. Came in stated time. A few more characters of text to say they were good and…read moreget to 85 characters.

Tow truck driver backed into the front of my Truck, Smashed the bumper in at the top of the bumper…read more Called the dispatch as soon as I realized that's what they did, and was told to call them on Monday and ask for a manager. Manager tells us, "your truck was all ready so rusty...all we will do is if you want, bring it to us and we will pull the dent out for you" Seriously??? Don't use this company their driver was incompetent and their customer service sucks!

My car was broken down .5 miles from Complete Towing. I called and they told me it would be 20…read moreminutes - Perfect !! I waited 45 minutes before calling them back and was told the truck was rerouted to an accident. But it shouldn't be much longer. I waited another 45 minutes before I called back again asking if I had been forgotten. When she tried the call the truck, the driver didn't answer. So I had to cancel my pick up and had to call another tow service to come get me after wasting almost 2 hours sitting in a lovely part of Flint, waiting for a truck that was .5 miles away.

This dealership has been the worst experience I've had in 35 years of leasing new cars. I recently…read moreleased a brand-new 2025 Jeep Grand Cherokee Hybrid from them. After just a few days of driving, I noticed a serious issue with the air conditioning--it doesn't cool the car properly, even when it's on full blast. I brought the vehicle back to the dealership two weeks after the lease began to have it inspected. They told me there was nothing wrong with it and that there was nothing they could do. So now I'm stuck with a vehicle that doesn't work as it should, and if I want to get out of the lease, I'd have to pay $3,500 out of pocket. I've been leasing new vehicles for over three decades, and this is by far the worst car and the worst customer service I've ever experienced--from both Chrysler and this dealership. Extremely disappointed.

Bought a 40 thousand doller truck from al serra back in December only had vehicle for on week had…read moreto takin it in for new headgasets when ask for a pressure test on colant dealer ship management and sales men laid to me and said it was going to be 1200 dollars when all it is a hounded dollars for this test and this test would tell you if there was any exhaust fumes. Runing in the colant system. Dealer said they put new front end in this truck and they could work on the price. Both ball joints had to be replaced after them saying it was safe to drive it was not people the balls joints are really important for fornt end components and my mechanic. Had to redo the front end work that the dealership did for all you hard work peole out there stay away from this place. Repairs i had to frok out of pocket over 5500 dollers all said and done in the frist week we had the truck. 40 k never go here the top manger of this place he is absolutely a scam artist that you alserra for makeing my family surfer even hader in a allready had enough times dont be next thy do not care about your safety or what f financial burden they put on your family please dont be next

I crashed my motorcycle at m15 an richfield Rd about 3 miles from their location. The Davison…read morepolice called them an told them it was a motorcycle. They sent 3 wreckers the cop told them why 3 I said it war a motorcycle. All they said was because thats what we sent they towed my bike to their lot at about 5pm. 8am the next morning I arrived to pick it up. The final bill $585. What o asked what the hell 4. They informed me for the 3 wreckers an a weeks storage I said u had it like 15 hours. They informed me it can pay it or not take the bike an oh yes everyday the cost goes up. PATHTIC business never use them

They were prompt, professional, and reasonably priced. I would definitely use them again.read more

I would leave a no star review if I could! Used this place most of my 45 years of driving have…read morebought many many sets of tires and several front end alignments. Took my jeep in for an alignment I installed a complete front end I watched the mechanic strip a nut on my idler arm, he fumbled around in a drawer looking for a replacement with no luck, he looked at me and looks like you need a new idler arm thinking to myself Bell tire broke it they will pay to fix it? Well not the case the manager which is very inconsiderate showed a bill for 350.00? I said I don't think so, they made me buy another new part and ate the labor 175.00 for 100.00 part! Dishonest incompetent is the moto!! Stay away find someone else!!! Lost a customer forever!!

Had appointment for alignment at 10:0 this mornin, get there at 9:55 told it will be about a 4 hour…read morewait. Why the hell even make an appointment Do not do business with this place unless you like taking it up the ass

super nice owner and employees. stopped to get an estimate and was told that they could do the work…read moreimmediately. had it done for me in record time and cost for the work was super reasonable. 5-star place of business, that would be well worth a try, if you should ever need work done on your vehicle!

Could not be more impressed. Efficient, easy to work with, kept every promise, and even did more…read morethan I asked for. They charged me less for my repair with parts than the dealer wanted just for the parts. I will definitely be back if I need any more work done and will refer everyone I know to them.

Do not waste your time with this place. I bought a vehicle from them and after a little while…read moredecided to trade it in for a new truck so I found one online and sent it to the salesman so an appointment was made for the next day. When I got there I was told the truck was no longer there but it was and I even sent pictures to the salesman. I was treated like garbage from the sales manager and after I told them I didn't want to do business there they kept running my credit. Low balled trade in and raised the price of the truck they were trying to sell me. Would be zero stars but you know the rest. By the way don't mention you're a veteran because they will not give you the other rebates

This company is ridiculous. Every time I take my car there it cost me mega bucks today. It's gonna…read morebe $1800 to fix a camera that's off-line from the car wash. They claim the whole system needs to be replaced. Ridiculous you can't fix anything you can't repair anything it's always replaced replace replace. I bought this car at GMC. I get it service there all the time. This will be the last time I will be there.

Great Service. Very helpful.very responsive. Always made sure job was done right and I was happy…read morewith the service.

Jamie was outstanding full of knowledge and so nice and professional. An the mechanic that worked…read moreon my car I'm sorry I didn't get his name but he too was so nice and professional. I would recommend anyone to come here for any car service they require. Thanks Tuffy team. Cindy C.