Where to start, holy smokes! Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN. read more

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Buyer beware. Grayson BMW will scam you. They will sell you a car that hasn't been properly inspected. They scammed my 74 year old handicapped mother out of 43000 for a 2024 Infiniti QX60. Walter Grayson will not return calls after you talk to him and let him know what's going on. Infiniti said it will cost 10 to 15000 to fix the car. Also said the car wold never be the same. We took the car to South Carolina and thank God we didn't die. The only reason we found out about this is the check engine light came on and the car was trying to die on us. So when we got back we took it to Infiniti. Watch the video posted. The radiator is put up with zip ties. Very sad when you can't trust a so called reputable dealership. read more

BUYER BEWARE After multiple attempts to contact both management and the finance department, I have been ignored regarding cancelling my GAP insurance, even after being told by the manager that it could be cancelled. Communication has been extremely poor and nobody seems interested in actually helping resolve anything. I also brought up the fact that the vehicle was sold to me with noticeable shaking at highway speeds, an issue that was never disclosed at the time of purchase. Instead of trying to help or offer any type of solution, I was met with dismissive responses and zero accountability. I've essentially been left on my own to deal with a vehicle problem that existed when the car was sold to me. Not to mention, after just purchasing this vehicle, I'm now expected to spend hundreds of dollars out of pocket for diagnostics and repairs on an issue I did not cause. That is completely unfair. The entire experience has been frustrating and unprofessional. As a customer who was trying to reach out for help after being wrongfully sold a damaged vehicle, I expected honesty, communication, and at least some effort to make the situation right none of which I received. Please do yourself a favor and find a reliable dealership. read more

They were able to handle diagnostic that our other shop messed up on. Fixed it for us quickly! I was only without my car for one day . Customer service in the shop was wonderful. And communication was excellent. They sent a video from the mechanic explaining and showing what needed to be fixed before we agreed to have it be fixed. Very thorough and transparent.. highly recommended read more

This dealership is the most unethical and unprofessional dealership we have ever worked with. We made a deal on a car over Memorial Day weekend and sent them our security deposit. We had to wait until our bank opened on Tuesday to get the loan squared away. We tried to call the dealership on Tuesday but got no response. We called again on Wednesday and were told the car was sold to someone else. They never even picked up the phone to let us know and the gentlemen who we dealt with are so unprofessional that they will not personally call us to tell us why they chose the other buyer. I've been in sales for 27 years and this is simply morally and ethically wrong. I would not recommend them to my worst enemy. read more

I was treated so horribly by this dealership. Put a down payment to purchase a car and they just decided to let someone put down a down payment and purchase the car! I've never seen such poor professionalism! No one at the dealership will return my call or speak to me about why they did what they did. The general manager Gavin would not take my phone call or return my call after calling him several times. They also never told me that they let someone else put a deposit on the car; I found out after I continued to ask questions from another pre-owned manager who I never spoke with before. I've never seen a dealership behave with way before. I will definitely be giving them more poor reviews and filing complaints to the owner and the BBB. read more

Bought a used Telluride from them. A part of the front grill fell out within a few weeks of buying the car. We then found in the glove box where they had had a Kia dealership quote them on getting that grill fixed. I called the Kia dealership to see if the grill had actually been fixed. The Kia guy said Grayson had brought the Telluride in for a quote but had chosen not to fix it. Apparently Grayson had found some patch that we did not notice. We called them as soon as the issue came up and after months of calls the still refuse to speak with us about it. Would NEVER buy from them and we warn everyone we know to stay away from their dealership read more

I highly DON'T recommend this place. Had an appt for 8am, dripped the car off at 7am. Asked for car to be completed by 12. It is 1:18 and it is still not completed. WHAT. A. JOKE! They DO NOT care! At all. I'm beyond frustrated that a diagnostics, oil change, and rotate came out to 450.00. UN REAL! Never again. Lost all my business. read more

Dealing with Grayson BMW was like traveling back in time....to the shady days of car dealer shenanigans. Really...somebody needs to give them a heads up that we are far more informed consumers in the 21st century! I'm a BMW owner; I took delivery of my X5 in late December 2023 from another dealership. Since then, my wife has been looking at various replacements for her car, but she has been leaning towards an X5 and this dealership had a larger selection than our local dealership. As I looked online at a potential vehicle, I came across the following on their website: "All Pricing does not include a $498.80 processing fee and $648 Anti-theft Etch and Key Replacement." I spoke to three different salespeople at this dealership trying to get clarification on these items and I was not able to get a straight answer from any one of them! Not one of them could or would tell me what the $498 processing fee was for. Anticipating the dealership response with a sudden epiphany on what this fee is for, I will counter in advance with this: If this is the case, why, then, are the salespeople not equipped to answer this question easily and immediately when queried by a customer? No answer could be given by anyone as to what the processing fee was for. Next, I wanted to know more about the "etching" and the salesman I spoke with said "I get it. I get it. You're not the first." and then he proceeded to tell me that he was "right there with me" and then in the next breath, he said he bought several vehicles there from the dealership and he apparently paid for this same fee. I am not sure what kind of customers they are used to dealing with in this dealership, but trying to align yourself with me, the customer and then assuring me that you, too, also have had to pay this fee is not a winning or even intelligent argument. He continued that this provided some sort of anti-theft insurance that would pay thousands over what the vehicle cost should it ever be stolen. So what is the fee for? Is it for etching? Or is it for an insurance policy? I had no straight answer. I asked where the etching would be placed on the car - for example, would it be on all the glass panels or would it be on major parts of the body that weren't visible? First he said it used to be on the windshield and then it wasn't placed there any longer. I was recipient of no clear answer to any question I'd asked; what I received was nothing but circumlocution. Nothing but the run around. This "etching" reminded me of the old dealership scam of undercarriage anti-rust coating that some dealerships used to pad their vehicle sales. This is the way things used to be in the mid 90's. The final item was a new key replacement which the salesman assured me was at least going to cost me $500 for a replacement BMW key. Here's the problem, in my decades of vehicle ownership I have never lost a key to one of my cars. Therefore this dealership appears to have no regard for potential customers and has no qualms with charging customers for things they don't want, didn't ask for, and don't need. They further insult the intelligence of informed consumers by pretending all of these items are beyond their ability to negate or remove from a purchase. Old school sketchy car dealership practices. Use due diligence and seek a dealership with integrity. Here's the picture of my newly acquired X5M; they lost two sales from my family - my son's M3 Competition and my wife's X5. But let's remember...there's nothing they can do about the almost $500 nebulous processing fee and the $650 theft insurance and new key replacement fee. Yeah....right. read more

Grayson BMW - Car Dealers Near Me - Knoxville, Tennessee

A poor experience every time. Unfortunate this is the only Knoxville BMW dealership and the only place to go for warranty or recall work. A new excuse for poor service every time I am there! Nice service writers, lousy management! read more

Horrible Dealer. Buyer beware. Watch for back end aftermarket products that they refuse to remove from the deal. For a high line dealer, it doesn't get worse than Grayson BMW. I will go back to the AUDI group as they are held to very high franchise standards. Total waste of my time dealing with Grayson BMW. read more

I bought a BMW at this dealership and went for an alignment here cause I wanted it to be done properly. My car drove straight as well as was my steering wheel, but I didn't do alignment for years and just changed my tires. I payed twice the normal price for this type of service and waited almost two hours (they put it on the lift almost right away). However after the service I noticed that my steering wheel position is no longer straight while driving on a straight road. Looks like the tech didn't lock the steering in completely straight position before the service as reflected in attached report they gave me after the service (front axle left/right toe aren't set even, even though the car drove straight before service). When I came back they held the car for more than an hour and did nothing. When I asked to talk to a supervisor Robert he just repeated 'It's straight to me'. Both times my advisor Matt was cold and rude to me. When I came the second time and tried to explain what's wrong, he interrupted me and said that everything was done properly. When I insisted that it wasn't, he started to fill a complaint form looking visibly angry, not saying a word to me. read more

Grayson BMW - Service report - Car Dealers Near Me - Knoxville, Tennessee

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Bought a 2023 BMW X3 on June 19. Received plate/registration July 21. Last name misspelled. Called and left messages with the Grayson title person 7/22 and 23. No call back. Text salesman 7/24 and 7/25. I was assured it would be looked into. No resolution provided. Received title 8/1. Last name misspelled. Called and left message with the Sales Manager. No return call. I paid for this. It should not be up to me to remedy. read more

Interesting that this terriblenplace is not registered with the Better Business Bureau. Since my negative experiences, I've talked with many people including industry experts who state that this is a bad business. Unfortunately they stay in business since they are the only game in town. Also be careful buying a car from them. I purchased a car, for which the steering wheel damper doesn't work, which has led to other problems and now the car is undriveable. Of course they completely deny responsibility and I have no recourse. read more

Hey I purchased a 7 series from Grayson at mini of Knoxville. I worked with a guy named Andy Basler. My experience was excellent. Pick me up from the airport had my paper work ready. Great salesman. read more

Purchased a used Porsche described as like new in excellent condition. Had it delivered and on inspection found a cracked windshield and tear in the convertible top. Immediately contacted the salesman and he said not to worry he'd talk to his manager and get back. He never responded and then after several attempts to reach him he text me "my manager said when you bought the car they had to be there so we're not fixing it". Avoid these crooked bait and switch thieves and shop elsewhere. They are truly what makes "used car salesman" a negative term! read more

Grayson BMW - Car Dealers Near Me - Knoxville, Tennessee

If I could leave a negative review, I would! The best thing this dealership has going for it is Dylan Harris in Service, who is an honest Service Advisor whom works diligently to help make sure the customer is informed and works tirelessly to get the answers needed. I bought a used X5 M50i at the end of July 2024. The salesman did not know the answers to all my questions and even though I purchased, he also did not show me how to use everything at the time of handover because he didn't have time... Finance was not transparent on the upgrades I purchased. They went through everything fast and flashed a laminated brochure, and really did not want me looking at it, I had to ask for it. TN has a law if you buy a maintenance plan, it's non-refundable once purchased. Or at least that's what BMW Corporate told me after I traded it off after 3 months. I also purchased add-ons that were to be added at a later date when could be scheduled. I was promised a vehicle to drive and a time convenient for me. In the meantime, I asked for another price for an add-on funded by me, it took 5 times for me asking for the info and they got me the info the day before the scheduled appointment, then informed me I couldn't have a vehicle and I had to drop the vehicle off in the middle of the morning of a workday. Not convenient to me at all. I ended up going elsewhere for the upgrades...because of convenience, had to rent a vehicle and then had to chase Grayson for weeks for the refund of the add-ons. At that point, I ended up going to the dealership where I was told by the Used Car Manager that the check was at Subaru across the street when it was 6 miles away. Not to mention, the Used Car Manager went to a group of salesmen to ask a question I had and I could hear him making fun of me for not knowing! Then, he came back and told me no one knew. I ended up trading the vehicle off because I did not want to deal with Grayson's anymore and they were the only BMW dealership for the warranty and maintenance contract work within 2-3 hours. Two months later, I am still fighting them to get my refund for the extended warranty contract that the warranty company sent them the check for three weeks ago. They also mandate a key fee and etching fee that is non-refundable. Unless you want headaches, do not use this dealership. I've been buying vehicles for over 30 years and I have never been treated so horribly before. read more

Traded in my 6-yr Toyota Corolla for the BMW X5 SUV in July 2021. Got a $10 grand for trade-in, which obviously helped with the overall cost of the new vehicle. It was "used," but in my defense, it only had 15 miles and everything looked good. In my books, it's NEW. Clint (can't recall his last name) is the one that "helped" and took over our case when we decided to purchase. He wasn't welcoming nor seemed like he had any interest in customer's opinions, it's like he was just there to make profit, which honestly is a turn off, but I drove at least 4-5 different cars, but I felt THIS was the one. Got paperwork and it's MINE. It's been exactly a year since I've had this SUV and I couldn't been happier. I've put on quite a lot of miles, as we travel a lot. It's been to DE, MD, VA, NY, NJ, GA, and ofc TN. Loads of adventures in the near future. It's comfortable for long haul drives and even naps too. Major update from my last vehicle, took me a while to get used to, but I'm glad I made a decision as this is my first car investment. The only con I have is, the maintenance is PRICEY. With high-end vehicles, the maintenance is only required once a year compared to lower-end, it requires multiple maintenances. It's $$$, but it's worth it! I have customized and put my spin on it! read more

Let me first of all say I did not buy a BMW from this dealer so this review doesn't reflect that aspect of their business. However my son and I did show up at this dealership on a Monday AM with two flat tires and we were told we would be back on the road by noon that day. We were traveling through Knoxville and not local to the area. Dylan Harris did exactly what he said he would do and that was appreciated. Good job Service Dept. read more

I highly recommend Trent in the service department. We had an issue with a flat tire early this morning. We had never been to Knoxville and googled a BMW location. Thankfully we found Grayson BMW! Trent was so amazing and encouraging on the phone! He got us in and out super fast so we could get back on road. Thank you to Trent for helping us during our time of need! read more

I was simply amazed to contact this BMW dealer, asking the price of replacing headlights on my 2008 Series 3, during which the service advisor told me that this BMW dealership does not work on BMW automobiles made prior to 2013. I have never heard such balderdash from ANY dealer representative. If this is the type of dealer you want to work with, please go ahead. read more

Wouldn't recommend this dealership to anyone. Go find a European Auto mechanic somewhere else. It's almost guaranteed to be cheaper, but I would still rather pay someone else even if it was more expensive. Dylan in Services is nice and helpful, but the shop itself is unreliable and can't be trusted to pay attention to details, which doesn't give me any confidence. For example, I paid over $3k for a repair + new tires and rebalancing, and they left off every single tire air valve cap. For that price, I expect MUCH better service. read more

I called and asked if they could help me register my new BMW 750LI and X5. The service department told me that they wouldn't help me because I didn't buy the car from them. I guess I won't be using their service center and I certainly won't buy my next BMW's from them. read more

Save yourself an enormous headache, stay far away from Grayson BMW! #GraysonBMW I am pulling together a group of folks that have had a similar situation so we can file a formal complaint with the states' Attorney General and the Division of Consumer Affairs here in TN; please reach out to me via email if you would like to be included, my email is michael@sheafall.com. The more folks we have the better shot we have at actually getting some resolution. *I brought my 2022 X5 in for service on the headlight because part of the LED halo was out. As expected they replaced the headlight under warranty. When I arrived to pick up the car the Service Advisor explained that the new headlight they ordered had "arrived damaged" - these were his words. He explained that the auto-leveling function wasn't working and that they needed to order another one. I told him that I didn't really have time for them to order a new part, and miraculously they were able to "fix it". It was the middle of the day when I drove away, so I didn't think to check their work, but man I wish I had. Not only was the headlight stuck auto-leveled DOWN, but it had a crack in it. I brought the car back in and kindly asked that they replace the headlight. The Service Advisor I dealt with during my previous visit is "no longer with them". After explaining the situation, I receive a call from Dan Sheehan, the Service Manager who took a shockingly unprofessional stance (literally yelling at me over the phone) that I was lying and that they "couldn't have installed a faulty part, because that's against their protocol", so they replaced the auto-leveling mechanism in the faulty headlight, but won't be replacing the the entire headlight. Keep in mind, myself and two other people were standing there when the now, "no longer with us" Service Advisor literally said the headlight was damaged. They need to do the right thing and replace the damaged headlight they installed in its entirety. Now if I have any problems with the light in the future, they wont cover it because of the crack. These headlights run about $8,000 a piece!! After exchanging words with me, Dan snarked that I come pick up the car, that "they are done with it", lol. Please reach out to me if you have had a similar experience! Again my email is michael@sheafall.com. read more

Grayson BMW - Car Dealers Near Me - Knoxville, Tennessee

This dealership sold us an absolute lemon. Frank's dishonesty after deceptively building our trust was very disheartening. We bought a used car online and were told there were some "minor" cosmetic issues. I knew immediately we were "had" when the dealership told us one price for the shipping of the car and told the actual shipper a higher amount- leaving me to work that out with him in my driveway in the dark at 9pm. I was told the car had minor "cosmetic" issues like a "small" crack in the windshield and "minor" issues with the door paneling. Well, the crack spanned the entire windshield and the driver and passenger door paneling are literally falling off. Furthermore, the latch to open the hood was completely broken, so I doubt the validity of the oil change the car supposedly got. The sun roof doesn't open, the sidewall of two of the tires was raw, and both headlights were out. The battery died within one month. After replacing the tires and battery, the car died again within a few weeks. Upon taking it to the repair shop, we found out that just to get the car safe enough to drive we are looking at over $4,000 in work. This, plus the tires, batteries, and headlights puts the repairs beyond the value of the car. And this doesn't even include the less severe things like suspension, which also needs major work, that can be put off a little longer. We are absolutely disgusted with Grayson BMW... that they would take advantage of out-of-state buyers putting trust in the online car purchasing process... especially Frank, who assured us that the car only had "minor cosmetic issues." There is NO way this dealership did not know they were selling an unsafe car, and will certainly be looking into legal action. The repair shop said that we are lucky we weren't seriously injured by driving this car! Thank you, Frank, for helping us learn the hard way that car salesman, in fact, cannot be trusted and that just because a dealership carries the BMW name, this doesn't ensure a quality transaction. read more

The fiancée and I got approved to buy a used Cadillac SUV. Everything was in order. All we had to do was go there and sign the paperwork at 5pm after work. well, Jeff the sales manager , being the slimey scummy POS he is, sold the car from under us at 3 pm. That SUV. was ours and they didn't care about us. What kind of scum does business that way ? I will never buy anything from Grayson or mini next door. they aren't honest or upstanding people. they are pond scum read more

I called to schedule my PCV Valve Heater Recall along with a oil change on 8/16/23 for my 2006 BMW. The service advisor told me that she could get me in on 8/22/23 to get both done with no problem. On the morning of 8/22 I took my car into service and was told that they had my recall scheduled but no oil change. The Service Advisor Josh then asked me what year my car was and I told him it was a 2006. He then explained that was the issue because apparently they have a policy that they don't service vehicles older then 2013!? I was extremely aggravated because when I scheduled the appointment the advisor didn't tell me that. While I waited I called BMW of Nashville and asked if they had such a policy. They informed me that they didn't and would be happy to provide me a oil change. They found it very odd that they refused me service because I had a older car. If I had none this when I called to schedule the appointment at Grayson I would have taken it to Nashville. Even though I find it completely ridiculous that a local BMW dealership would not service their own vehicle but a BMW dealership 4 hours away would. At the conclusion of my recall I was informed that my car had a severe gas leak that was not safe on my BMW. When I brought it in there was no noticeable gas leak so that concerned me. The advisor Josh told me to take it somewhere else to get fixed and told me to have a good day. I was in shock that they told me that my vehicle had a bad gas leak and was unsafe to drive, but still insisted I take it somewhere else to get fixed!! I was at a BMW service center that could have addressed this issue but instead told me to go somewhere else with it, with no concern for my safety or the safety of others. I left Grayson and took my car to the a gas station because it was almost out of gas. When I filled it up the gas was leaking extremely bad out from under the car. Which was not that way in the days previous. I contacted the Service Manager Dan and told him my concerns and how I was treated. He told me he was not aware of the situation and would address it with his team in a training session. He told me that they should have brought to him to make a decision on how to proceed.At no point did he attempt to help with the issue or address my concerns of my safety. I had to park my only vehicle and borrow a car until I could get this fixed. Found out that it was a crack in the fuel filter regular assembly that was spraying gas out of the tank. The whole experience at Grayson BMW showed me they did not care for my safety or the safety of others by allowing me to drive a vehicle that was leaking gas this bad. I also felt like because my vehicle was older that I was not good enough to get the service that people with newer vehicles would get. How can a car dealership refuse to service their customers because they drive a older vehicle. On top of allowing the vehicle with a serious safety issue not get resolved. read more

Review for Grayson BMW of Knoxville, TN To anyone considering a purchase from Grayson BMW of Knoxville, please STAY AWAY. Don't do business with this dealership. You may think you've found the car you've been looking for and the price is great. However, under the hood and behind the shiny pant, awaits problems and nightmares. The salesman may seem nice, everyone is smiling, but they are in business to take advantage of you. They only want your money, afterwards you won't hear from them again. They don't support you or stand behind their products. I anticipated the joy of owning a BMW X5 but was instead met with blatant dishonesty and indifference from the dealership. During the test drive, I identified a faulty temperature display. The client advisor had the service technician put the car on the diagnostic machine. I was told the it was a minor issue, that the car just needed an update and everything was "fixed". Unfortunately, this was just the tip of the iceberg. As I drove the car home, the infotainment system began to go in and out. I couldn't get my mobile phone to connect to the audio system and use the Bluetooth functionality. Worse yet, the next day during rain, water leaked from the windshield onto the electrical panel. I called Grayson BMW after each incident and was told not to worry, everything would be covered under the manufacturer's warranty. I took the vehicle to a local BMW dealership and they revealed there was a third party windshield installed and not properly fitted, which allowed the water to leak into the cabin and damage the electrical panel. I tried contacting Grayson BMW for two days. They ignored all of my calls and voicemails. I sent an email with the inspection report and invoice. The used car manger finally responded and said "Unfortunately, we never placed a windshield in the X5 therefore we cannot provide any assistance." They were not only dismissive, but entirely deceptive about their role and responsibilities. This is not just about a windshield. It's about a dealership's commitment to honesty, integrity, its duty to customers and standing behind their products. This level of disregard is not only unprofessional, but speaks volumes about Grayson BMW's values. Please use my experience as a warning and DO NOT purchase a vehicle from Grayson BMW. read more

Avod Grayson auto dealerships like the plague. we bought a used Sonata from the BMW branch and car, in under a week, leaked large amount of oil in our driveway. we were told by salesman that car was inspected. When we contacted dealership, we were told condescendingly, they are not. they have made it clear we are on our own. I would never do business with dishonest and disrespectful people who care so little about their customers. read more

Grayson BMW - Car Dealers Near Me - Knoxville, Tennessee

Grayson BMW 10671 Parkside Dr, Knoxville, TN 37922 Is a very dishonest dealer ship. I bought a car from them only to find that they are a dishonest company. I emailed to about car they had list at 1st they that the car was no longer available only a day later the salesman email to tell that it was now available. I told I would like to buy the car I gave a $1000 deposit to hold the car for me. Later the salesman calls me and there was mistake by the listing company and ask if I could pay more trying to a nice guy, I said I could go up $1000 above the list price. Only to find out that the salesman made $1700 on the sale and the dealership made $7000 on the sale. Also, they charge for car being by their shop and the has something leaking and need brakes read more

I was told the car I bought was Certified and I had nothing to worry about by the sales woman Maria Yenni. "Like buying brand new" Come find out they did not do the certification. $8,000 in repairs in the first 3 months of owning... The amount of complaints through Google, Better Business Bureau and also here on yelp will tell you to not buy from these dishonest people. I talked to the GM Frank Scialdone who cussed me out then hung up on me and then talked with just about every person with no luck... Brake system completely shot and unsafe, tires shot and windshield wipers shot equals a car very unsafe. I wish I did my research with these people before buying. I've reported them to bbb and BMW North America for a on going investigation as I'm not the only person they have scammed. Call BMW North America about your bad experience as they need to know about the kind of people they are allowing to represent BMW. read more

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Not so long ago I would have given Grayson a 5 star rating. You see, I used to be a huge advocate. I was a loyal customer. I have purchased six vehicles from Grayson in the past 10 years or so. Most recently I purchased a vehicle on 3/27/2021- it will be my last. I test drove a pre owned vehicle. After the drive, I expressed concern regarding an alert that the oil was over max limit. I gave my salesman an idea of what I was willing to pay, asked him to have the oil alert looked at & I left. He text a short time later that he was able to meet the price & the service department was checking the oil alert. I did some research and discovered this model had a known oil leak issue, I text and asked him if he would have the service department check that as well. If there was an oil leak, I would pass and continue the search. He agreed to have them check it out. Four days later, I picked up the car. The salesman advised (via text) that the oil alert ended up being a sensor that needed replacing, thus the delay. They had replaced that & checked thoroughly for oil leaks, all checked out! After taking possession of the car, I had a few drops of oil on my garage floor, so my husband looked under the car and saw evidence of an active oil leak. He text the salesman immediately. Salesman seemed very disappointed in the service department and stated (via text) that we could have it taken care of and they would make it right, even if "I have to pay for it out of my pocket", said the salesman. I had no doubt Grayson would take care of us, as this was our only concern prior to purchasing the vehicle. My husband received a call from the used car manager. He stated that regardless of what the salesman told us, they weren't covering anything. We had bought a pre owned vehicle and it was essentially on us. We took it to a well known mechanic shop and paid $162 for them to confirm that we had not one, but two active oil leaks. We reached back out to our salesman to let him know this news. He stated once again (via text) that they would take care of us. He was going to have the manager call. The dealership manager called. Initially he didn't want to do anything, but eventually suggested that we take it to a mechanic shop Grayson frequently used and see if their diagnosis was the same. So we did. We paid $75 for them to tell us that they saw not one, but two active leaks. Information we already had. We advised the dealership manager of this news and the $800 quote to have it repaired. After much back and forth, he eventually agreed to cover 50% of the repair only ($400). He was not willing to reimburse for the diagnostic as he stated that he had already spent $2,000 replacing the oil sensor. In the midst of all of this dragging on for weeks, my vanity tag transfer paperwork never came and my temp tag was near expiration. I called to inquire on that and was told the transfer was never completed. At this point, I told them to forget the transfer, just issue a new tag. Weeks go by...nothing. I called last week (7 days ago exactly) and was told the new tag had been mailed. I should get the tag in 2-3 days. 7 days later when I hadn't received it, I called again. I was told this time "there's an issue with the title or the bill of sale, not sure which one but you can come by and get another temporary tag". Really? I can be inconvenienced yet again by Grayson BMW? I don't know what tide has shifted at Grayson, but they clearly aren't interested in serving their customers. My review won't put them out of business, and I don't want it to. I just want to warn others of this horrible experience full of nothing but empty promises. The salesman that was so eager to sell me a car and promised to pay out of pocket for the repairs he assured me weren't needed has gone silent. I'm driving around on an expired temp tag and have spent nearly $1,000 and countless hours fixing a problem I was "guaranteed" didn't exist. I've been without my vehicle more than I've had it in the past nearly 60 days since the purchase. The good news is there are lots of other options when purchasing a vehicle. It's a shame that after spending well into six figure numbers and being a loyal customer, this was the thanks I got. read more

TL;DR: Don't walk, RUN FROM THIS PLACE. Do not give them your hard-earned money. Extremely dishonest. I wish there wasn't a character limit, but you'll get the gist! PREFACE: I drove 2.5 hours to look at a 2017 F-150. I met with Shawnn. We drove the truck for about 10 minutes. Some stop and go traffic, and a couple miles of interstate. I voiced a concern that there was a vacuum leak sound coming from the air ducts inside the cabin. Returning to the dealership he spoke with the Mx department, and they said there was nothing wrong with the truck mechanically. We proceeded and eventually made a deal. ISSUE 1: A finance advisor, Mr. Henderson, was to complete the sale. He started by showing me a warranty pamphlet, telling me that my vehicle is covered for all kinds of things, reading off each one. He never ONCE asked if I wanted the warranty, or to "opt in", or anything close. When I asked if it cost, he said it's "included in the loan". I understood that as it was offered free of charge as a benefit from their lender. I wouldn't find out until later in the paperwork that he automatically opted me in to the warranty, along with other things! They intentionally don't show you the sales agreement, which must list all fees, in order to hide those add-ons into the loan! They rush through the paperwork quickly and use deception to sucker you. The last document I was shown had 2 columns of add-ons; the left showing what I opted for as well as the cost, and the right were things I opted out of. The left column totaled over $6000! I said hold on, I didn't agree to pay for all this. You would have thought I shot his dog! He went from all buddy-buddy with me, to very standoffish. It was awkward. I apologized for having to redo the paperwork (his job). It took multiple times of drawing up the papers before I got them off, except 2: KEY PROTECTION AGREEMENT, and THEFT DETERRENT. He told me verbatim that I "could not opt out" of these. I wish I recorded this interaction! Each contract states, "The purchase of this product is NOT required in order to lease, purchase, or obtain financing for the vehicle listed on the Declarations Page." ISSUE 2: 40 miles from the dealership on the way home, the truck overheated! The temps shot up to over 250°F, and the truck alerted me that it was reducing engine power due. I immediately coasted in to maximize airflow without adding any power. I was able to get the temps down while in limp mode to around 230°F, still abnormally high. I reached out via email that evening explaining the issues. The next morning Shawnn said that he would call me shortly to "find a suitable way to ensure that you are comfortable with a reasonable solution." I never received a call. I sent a follow up email stating I never got a call and I had scheduled an appointment with Ford of Murfreesboro the following day to investigate. I got a call the next morning from Justin (service advisor), to discuss the situation. One of the first things he said to me was, "did you buy a warranty?" Are you kidding me? The truck barely made it off the lot! He also stated that he drove the truck upwards of 20 miles, and never had an issue. ISSUE 3: In reference to the Key Protection Agreement, the contract states on page 1 that by signing below, "You also certify that you received at least (2) functioning keys/remotes at the time of Vehicle purchase." They didn't give me 2 keys, I only got 1! The audacity to sell me a Key Protection Agreement that I "couldn't opt out of", while simultaneously failing to uphold the very basics of the contract by giving me only 1 key is astounding! My brain can't begin to understand how these individuals sleep at night. Apparently on silk sheets considering how good they are at cheating people. I called Grayson up and got their voicemail in the middle of the day. I have zero faith in this dealership to fulfill basic obligations. ISSUE 4: Remember that air leak sound I was worried about? The Ford dealership confirmed it as a boost leak ISSUE 5: Ford pulled up multiple safety recalls on the truck. Ford will fix these free of charge, but I'm still out of a vehicle for 5 days! read more

No words for this Grayson BMW Mini sales team! I'm a busy telecommuter, and John Myers from Grayson Subaru pretty much made it impossible to say no to an incredible, new-to-me BRZ tS 6-speed manual - my dream car. He brought it to my house so I could test drive without missing much work. The second I got in it I knew, and I think he did, too. I drove as long as I wanted to, and he didn't rush me. He was extremely accommodating and knowledgeable about this car, even meeting me at Mini, closer to my home office, the day I was ready to buy. I should also note that I got a very fair deal on my trade-in from Walker Hayes at Mini. I had a couple questions after I traded, and Walker was infinitely patient and helpful every time I called. He also was so patient when my credit union loan department was overwhelmed, working very slowly, and I decided to change payment options, which required some new paperwork. No request seems too annoying for these professionals who excel at customer service. Everyone from the ultra-friendly receptionists to Patrick, Mark, Cameron and Walker seems focused on one thing: making customers glad they're working with Grayson. This is the Reader's Digest version of my very happy story, but you get it. I am obsessed with this car and was very impressed by John's uber-low-key sales style. My husband, normally very stoic, is beside himself, too, that I got this beauty - because you only live once, and the BRZ tS exceeds my every wish. I told him I want to be buried in this car! LOL. It is just my size, and so comfy!! My NPS rating for Grayson is tops!!! Well done, all. read more

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This is a review of the experience I had with Grayson BMW. I dealt with Jeremy, the internet manager. He is absolutely amazing from the beginning to the end. I must begin by saying that I am quite a difficult customer requiring many options on the vehicle I wanted, as well as a remote customer almost 2300 miles from him. He was very aggressive in terms of pricing with the vehicle that I found as his dealer with all the options I wanted. Unfortunately by no fault of his, the vehicle with all the options I wanted was sold to another customer. However, he continued to be very cordial and worked extremely hard to locate the vehicle I wanted from other dealers, and was very aggressive on the ones that did have all the options I wanted. Because of Jeremy, I will definitely refer customers and come back to Grayson BMW for my future Ultimate Driving machines. Keep up the good work! read more

They had a car that I wanted so I bought it. Minor issues such as a license plate holder. No help. Buy your own. Paperwork was a nightmare. Rick Hill in Kingsport provide better sales service. So does Flow BMW is Winston-Salem. Rick is a rookie salesman. My purchase was early November. read more

Avoid any pouches from this dealership they have cars they traded from another dealership without title work , the Grayson management never followed up and didn't tried to help or compensate us , they disappeared. They don't care about clients. It's already 4 months passed however they not provided a title . I hope one day they feel what we feel . read more

Was pretty disappointed in the experience I had with their sales team. I'm located a few hours away from them, so I was trying to coordinate a deal for a vehicle prior to driving to purchase it. The sales person got busy, and didn't respond to my emails for hours at a time. Ultimately, they sold the car to someone else and just ghosted me. Just not the experience I expected from a BMW dealership. read more

I purchased my 535I from Grayson BMW Mini and I purchased the aftermarket extended warranty that they pushed which my car is still under that warranty. I am getting a transmission error code and Grayson wants me to pay $250 (if actual problem is not covered by the warranty) just to have a diagnostic check. They refused to give me a loaner vehicle because my car is older than 2018 despite me buying the car from them and getting is checked for an issue that should be covered by the warranty. Why would someone even consider purchasing another vehicle from Grayson or using their service department knowing they don't even take care of their own customers. Would be a different in my opinion had I not purchased the vehicle from them. read more

Live in Nashville, TN. Had been searching for a 2019 BMW 430 convertible. Found one that "checked all the boxes" at Grayson so contacted dealership. Emailed with them and then talked to salesman, Rick, as I had some questions about the car. We drove a 2022 in Nashville before making the drive to Knoxville to ensure we liked it, even though the model had been redesigned in 2021. Set up an appt to look at the car. We drove 2 1/2 hours to see it. Rick was off, so Shane(salesman) met us when we arrived. Once we looked at the car, Shane asked if we wanted to drive it. We said of course. His response, seeming surprised at our desire to drive it was "it will drive like the 2022". As he went inside to the get the keys, my wife said "that was weird, why would we not want to drive it". Well, we did; and I am glad we did. It was a horrible driving car. We both drove it, and there was something clearly wrong with it. We returned and told the Shane about it, and of course, he was surprised. As he walked off, another salesperson or manager noticed the interaction and quickly walked over and drove the car away. My wife and I both thought that was a bit odd. The guy didn't say anything to us. He just walked up, got in the car and drove it away. Well, there was a 2020 parked beside it so we asked if we could drive it to determine was it that particular car or the model itself. The 2020 drove perfectly fine. We came back and told him it drove great. Well, the 2nd guy appeared again and was suddenly interested in the situation. We told him about how poorly the 2019 drove and he immediately attributed it to "likely a bent wheel". Now, the car had been on the lot for nearly 2 month. Needless to say we left and drove back to Nashville. The whole interaction was a little disconcerting. Well, we had 2 1/2 hours in the car back to Nashville so we did a little research on Grayson. I have never read as many bad reviews about a business in all my life. And guess what, Rick didn't call or email the following day, not to my surprise after doing so daily prior to our trip over. So, I called him and detailed the whole experience today. My advice to him as a salesperson was to perhaps take the time to drive the car a customer has been talking to you about for 6 days and driving 2 1/2 hours to possibly buy. read more