I recently purchased a new X3 and I had the best car buying experience I have ever had. I ordered my car and it came exactly as I ordered. I have bought many cars with many dealerships and I have always left angry, frustrated, exhausted and worn down. Matt Schroller made this experience the best. He is so knowledgeable and friendly. He doesn't play games and is straight-forward. He was very enjoyable to work with. I highly recommend working with him. I also worked with Cole Turner, BMW Genius, and he was very helpful. Everyone else I dealt with at the dealership was great too. I didn't get all their names, but they were wonderful. I highly recommend this dealership! read more

Grayson BMW - My new X3 from Grayson BMW in Knoxville, Tennessee - Car Dealers Near Me - Knoxville, Tennessee

What's going on with car dealers in Tennessee? We just recently moved back to Tennessee from California and leasing a new car has been a shit show. My old dealer in California has been sending me "pull ahead" offers and I decided that I would try to get into a newer M340i. Knoxville BMW was the first dealer I contacted. They wanted $8k down and over $1k for a lease. The value of my current M340 is around $46k but they were only offering $42k. They refused to come down on the price of the car I was looking at. After a few hours of negotiating through text messages the client advisor said we were miles apart on price. Mind you I wasn't even asking for 5% off MSRP. I thanked him for his time and moved on. You'd think they would have seen the number of BMWs I've leased over the years and would try to gain a new customer. Nope! I closed on a deal at a dealer near Atlanta this morning and didn't waste a day negotiating. Skip this place altogether and get a car in Chattanooga or Atlanta. read more

*READ BEFORE BUYING USED* If I could give this dealer no stars, I would. I went to purchase a used X3 here at Grayson BMW. During the test drive, everything went smooth. No lights on the dash, everything worked, and no recommended service reminders. While signing papers, you are given are a sheet of paper that states that the second you purchase this vehicle, that it is absolutely no longer property of Grayson BMW and they will not be responsible for it whatsoever. Figuring that this was a half reliable car and I had another reliable BMW before, this was not an issue. The SECOND we get home, the check engine light comes on. It now needs a new thermostat and water pump. Of course, this is no longer property of Grayson BMW, so we are stuck with the issue. Later that day, the engine will hardly turn over to start. Even better, the car shifts itself into neutral at a red light and WILL NOT GO BACK INTO DRIVE. The point is, do NOT EVER buy a used vehicle here. They will hide everything that is wrong with it until it is in YOUR name. They know exactly what is wrong with the car, and they will hide it from you and release every issue possible the minute it is no longer theirs. I HIGHLY recommend doing your research before ever buying a car here. And I have read the other reviews, and no, I do not want to contact the general manager as I already have. I want nothing to do with Grayson BMW and will make sure to let others and well as my own family who purchases from here to know to take their business elsewhere. That is all. read more

Service on my car is great. This review is about the waiting area (which is part of what you pay for when you buy a car from Grayson). Grayson modified their coffee machine so one can no longer obtain a coffee drink that includes dairy. Instead, they provide the cheap Coffee-Mate (TM) mini-canisters of artificial creamer comprised of who knows what chemicals and carcinogens. Grayson BMW -- don't scrimp so much on the coffee machine and accouterments. How much money do you save by foregoing actual half-and-half? If I didn't love my car so much, I would switch to Mercedes just for a better experience. read more

Sales management is the absolute worst I've ever seen. They fired my sales person in the middle of the deal, and then were so rude that I asked for my deposit back. I found out later that several friends of mine from Knoxville purchase their BMW's in Chattanooga in order to avoid the sales clown show at Grayson. I wouldn't go back there if they were giving away cars for free. read more

I had a valve cover replaced on my 335i. The BMW manufacturer suggested retail price is $529.13. Grayson charged me over $700 for the part. When I complained they lowered the price to $600, still $71 above retail. I thought it might be a supply problem so I called several other BMW dealers on the east coast. For a BMW original valve cover, New York was $435, Fairfax Va was $529, and Atlanta was $465. I will say the service department is great but if you use them check the price on the parts before you agree to service. They are overcharging. read more

A friend of mine purchased an Audi rs3 from this dealership. We live in Maine so he couldn't go and look at the vehicle due to how far away we are from Tennessee, they told him the car was in "mint condition" and that everything was "working as it should". The car looked fantastic in the pictures and has been his dream car since high school. He trusted the salesman and dealership with his purchase and paid full price for the vehicle. When the vehicle arrived he quickly started to notice the issues. The front bumper and grill were cracked, it had a broken strut, and the transmission was junk, amounting to almost $10,000 in repairs in the first three months of him owning the vehicle. When he called the dealership about these issues they told him "you're on your own buddy". So unless you are looking to be scammed, I would recommend buying a car from a different dealership and avoid Grayson BMW at all costs. read more

Service is fantastic both here and at the body shop. My car (BMW X3 which I've owned for over a year) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional. He did the work and delivered exactly what I asked for. There are less expensive cars out there. There are plenty of places where you can save $1k if you spend the time. But you can't put a price on peace of mind. I know I'm a demanding customer. Grayson continues to meet my expectations and delivers real value. And yes, they've got an awesome coffee machine--I actually like getting some work done in their bright, modern waiting area when my car is in for routine service. read more

I urge everyone to NEVER buy from Grayson BMW, or any Grayson dealership. It has been a little over a week since my purchase with Grayson, and my salesperson, Steve, was the only good part of my first buying experience. If not for him, I wouldn't have even gone through with the purchase. Everything went smoothly until it came to signing the documents and turning over the vehicle. Both parties signed a document promising that I received two keys at the time of purchase, but they only had one. When I brought it up, the immediate response from them was to alter the contract post-signing (with pen) to change it to "one key". When I told them I wanted a second key and suggested they call their Subaru dealership down the street to at least get me dealer price, the used car sales manager Jeff got involved. Rather than keep their promise on the signed contract, Jeff intimidated me out of the dealership and told me it was not going to happen. I had to get other parties involved and mention that we knew the owner personally for them to agree to uphold their side of the contract. When it came to retrieving the second key, they made me do ALL the leg work, which is beyond ridiculous. The other manager, Justin, after trying to convince me to buy the key myself which he would later reimburse, told me to go to Grayson BMW for my check. When I got there, it was only then that he told me that it was not there and that I needed to drive another 20 minutes down the road. Several hours of my time was wasted playing a wild goose chase. The car also did not come with a driver's manual either, which I had to ask for, and the only reason they were able to provide one is because they had another car on their lot that was the same make and model. The amount of incompetency that was present in this purchase is baffling, because these are base-line expectations that were screwed up. It is even more baffling if you look at the promises Grayson makes on their website! "Every interaction with Grayson BMW will be SIMPLE, STRAIGHTFORWARD AND GUARANTEED!" Nope. "Your satisfaction will be guaranteed with the Grayson BMW Promise." Nope and nope, but let's keep reading. "We promise to respect your time." You mean when I had to spend several hours of my own time post-purchase righting your wrongs? "We promise to never take advantage of you." I came in by myself for my first car purchase, and not only was I intimidated by one of your managers, but they tried to convince me to alter a contract post-signing... "To never pressure you in any way." Really? "To do everything possible to help you." Only if you know the owner, I guess. "To keep any and all promises and commitments made." That's funny! "To consistently show you kindness and respect" AND "To fully respect you - not only as a customer, but as a person." All I will ever remember from my first purchase experience will be the humiliation of getting intimidated out of a dealership when I fought for the right thing. Grayson BMW prides themselves on being "a name you can trust," but I can promise that I nor anyone I know will ever give the Grayson-name business ever again, and I will ACTUALLY keep that promise. read more

This is my 3rd purchase from them within 2 years. Love Mike from sales. Jeff in negotiations is amazing! I do not go anywhere else. Love these guys! read more

I pulled my car, a 2017 Chevy Cruze, into the service area on a rainy Wednesday with a nail in my back tire. I told them that I was going to have to get a new tire at a place up the street, but that I wasn't going to make it there on this back tire, and that I really didn't want to change to the spare in the rain myself; I threw myself on their mercy and asked if the service department would put the spare on for me. And they did! The guys in the service area could not have been nicer. Especially considering I did not buy my car there, or pay them any money for anything. I hope that their good deed does not go unnoticed....I am talking to you, karma! read more

Was looking for large SUV and found one, online while on vacation in FL at Grayson BMW. Called about the vehicle and asked Clint, my sales rep, to test drive it with me on FaceTime. He started the truck but said he was blocked in, (This was a scheduled call by the way) after the engine ran for a while and he did a walk around I asked him to point the camera at the dash display. He kept pointing it off to the corner Of the dash, "no" , I'd say, " back up and show the entire screen". Couldn't understand why he couldn't follow such simple direction. Despite this, I decided to put down a deposit and travel from Florida to Tennessee to purchase, relying mostly on the reputation of established BMW Dealerships in the past. Upon arrival I inspected the vehicle and find that the tailgate had major rust around the lock area. Express my disappointment To Clint so he took money off the price claiming he had no idea it was there. After a test drive I go to sign the paperwork and purchase. Then Clint brings a form that states 5 times if the car breaks down they're not liable. Do not sign this form. Upon driving home the check engine light comes on. Now I understand why he would not show the entire display during FaceTime. To shorten this already long story after many calls and complaints, even to BMW corporate, nothing was done and I had to spend thousands in repairs. This was my first, and trust me, my last bad car deal from a seemingly reputable dealership. never seen such untruthful n unethical practices from an establish dealership read more

Car was blowing blue smoke at times when started. They found the problem and are fixing it. Got us a loaner so that we could still go on a much needed vacation. Great place. Greatest people. Our salesman Mike Sonja has sold us three BMW's and we couldn't be happier. Always A+. read more

The only reason they're getting a 1 star is due to it not allowing me to move forward with zero. Bonnie, my salesperson, was extremely helpful and built rapport quickly. She's Very patient, witty, kind and knowledgeable. Bonnie and I have been in contact for approximately 3 weeks- discussing a new car I would come to get before the end of the month. Upon arrival, Bonnie drove my brand new car around to the showroom for me to see it. It was exactly as pictured, except for the HUGE scrape from a recent sideswipe that would need to be replaced and painted. I explained that I understood these things happen sometimes and she assured me they would make it right. After talking to her sales manager, she said we can offer 500.00 off and you can drive your old car back to Nashville (2.5 hours) and then come back to get it next week. A loaner was not an option and delivery seemed like a burden. Asking me to waste another 5 hours and more mileage on my car was a better idea to them. Not very customer focused- but I proceeded anyway since this was the only color combination of the car I wanted in a 500 mile radius of Nashville. As I sat down to sign papers, we went over documents and finally numbers. I asked the finance manager to explain one of the charges to me as the numbers were not the same as I had come up with. (Basic math is common for most folks who can afford to purchase a BMW). The finance guy explained he did not know why the fee was said fee but asked if i "needed to know more" and I said well yes, of course. So he called the Superman General Salesmanager in to educate me. The GSM walked in and proceeded to explain to me "the why" they would charge me the additional funds which was totally false. They explained that they would keep the additional funds "to pay for any damages to my lease turn in". However, when I asked if I would still get a bill from BMW finance later, he said "you may". And I asked him to share with me why would charge extra if BMW Finance would be the one sending me a final bill, not Grayson BMW. The little guy proceeded to get extremely irritated by my questions and proceeded to remove said money from the deal all while getting louder, And explaining that customers never do this. As his little voice began to get louder and screechier, his body language suggested hostility and aggression. I explained that this was making me uncomfortable and I think it would be best if I leave. As I gathered my things to leave, he loudly said "yes, you should get out of here." This said GSM is a geriatric, close minded, little bitty old man. He is the most unprofessional, uncouth, patronizing individual I have ever come in contact with. An experience I would expect from a non luxury dealer. Not bmw. Not the BMW I am accustomed to. I feel as though he was judging me the minute I met Him. Maybe because I appeared to be of a different ethnicity than he was or maybe because of my sexual preference or maybe bc I was not there to buy an 8series. Whatever the reasons-you're hateful. If this is how you treat customers, it's no wonder in my mind why you're still working at such a very ripe old age. Grayson BMW, you can do better. I am no stranger to BMW, this will be my 11th BMW, but if I ever receive this type of behavior again, it will my last. However, I assure you- No.11 will not come from Grayson. read more

Best car buying experience we've ever had! Mike Sonju was amazing. Went to 3 car lots before coming here. They were all high pressure, playing games with pricing and Mike was a breath of fresh air as soon as we pulled onto the lot. He had only one concern- that I get exactly what I wanted and nothing less! He was so kind, zero pressure to buy, and went above and beyond with all the little extras. They were honest and to the point with the deal which I appreciated. I hate hours of back and forth with negotiations. Chris in financing was awesome and so helpful too. Even the other sales reps like Clint who wasn't getting anything from our deal was helpful and so kind. We will not buy from anywhere else in the future. Thanks so much Mike and everyone at Grayson for making this such an easy and awesome experience! It was actually fun which most times you can't say about car buying :) read more

I am a disabled Veteran, ON SOCIAL SECURITY. I purchased a vehicle from them last week. By the time I got home, the check engine light was on. I figured that since I had just picked it up, and they had just washed it, a wet engine can cause the light to go on. The next morning the light was still on, and the car was out of anti freeze. They HAD to know that the car leaked anti freeze!!! It was empty, I filled it, and it was empty again. I called the dealer ship, and talked to Clint, the sales person, and he basically told me to screw off, that I had driven it off of the lot, so I am responsible. If they will screw a Disabled Vet, they will not hesitate to screw someone with a job. Roger McKeown read more

Absolute crooks; told my wife we needed over 2,400 worth of work to the engine, very random issues were pointed out. I took it to a BMW certified mechanic in Lenoir City. He laughed hysterically at the assessment. I ended up paying no more than 125 for an oil change. Customer service is garbage there; rude. read more

Been a BMW customer for basically my whole life. Been to my fair share of dealerships, and I put off coming here due to the negative reviews but, I decided to give them a shot. Wow, I have felt with Sichuan rude and stuck up people in my 5 years here in Knoxville. If you're not actually buying a car avoid this place for service or anything else. read more

We purchased a used Nissan Frontier through this dealership for my son. We put down $6,000 and wanted to finance the rest to build his credit. They helped us finance through a credit union, but the credit union would only allow us to put down $3,000. The dealership was to return $3,000 in roughly a week. 2 weeks went by and no check. I called A/P over 6 times. No reply. No reply from the Finance gal. I reached out to the Sales guy who said the error was on his side and it would be coming right away. Another week goes by - no return check. Today I call and again no one responds until I start talking about a Police Report and Small Claims Court. Seriously? Is this good customer service? I am an honest, hard working person. I don't like to cause issues for others or myself, but what other recourse is there? I finally got a call back saying they cut the check today. We will see. I will not be shopping with this business again. read more

Jacob from Grayson BMW helped me get into an awesome BRZ. Not only was he a delight to work with but he was helpful and communicative. Overall a great experience and i couldn't be happier! read more

BEWARE-BEWARE of the dealer (grayson BMW) I live 600 miles from them found a car on Autotrader they had at their store. I inquired about the vehicle on line and asked if still for sale and a out the door price. I worked with Maria with email and texting and a call or two....So we worked out a deal on price and I asked if there were any damage or problems with the car...She said there was a little scratch on the hood and no other problems on the car.....she even sent a video of the car (not the damage) So I paid for the car had it picked up by a transport company and brought it to me in MO....That's when the shit hit the fan... car has paint damage on the front bumper and three of the Alloy wheels are damaged. I emailed and asked about the damage and she would not comment at that time. I asked why she did not tell me about the damage on the car? Her reply was if you wanted a prefect car it would had cost 4 times more than I paid. She said I would have to talk to her manager about it (Jeff Alexander) I called three time could not reach him left voice mail for him to call (Never Did Call Me Back. I emailed him as well....so nothing from him so I called for the GM (Frank Sciaidone) same story....Once they have their money they care less about any problems you have or concerns about the vehicle you got from them...This was for my wife's toy (BMW Convertible) for the summer..She was concerned about buying a car without seeing it,,,I told her this was a BMW store (thinking integrity) and the sales person seem ok...I heard about it all weekend (Superbowl Weekend) I will fix the car to keep everybody happy $800.00 more for repairs....Just wanted to share what type of dealer this is so Beware of them..... read more

We drove about 4 hours to go pick up the car and asked questions over the phone about the vehicle and if it had been through UCI. We got there to pick up the used car and understand that it is a used vehicle and it is as is but starting on our long drive back home it started to shake and to me it just felt like the tires were out of balance and didn't think anything about it. We got back to KY and made an appointment with our mechanic at home to have him do a good lookover and that I feel like it may be the tires out of balance. He called us after getting the car into the shop and said not only was it rusted pretty bad underneath (which was not disclosed to us and wasn't really the issue at this time) but we were lucky we made it home due to the brakes being bad including caliber, line, etc. He said we could have been killed, caught on fire or even killed someone else. I know that as used vehicle it is as is but a safety issue like this should have definitely been addressed by the dealer. I called and notified the salesman of the issue and he said he would talk to service since they have new people working but didn't offer to compensate for the issue. We purchased the warranty but we were not even able to use that because they didn't have it activated so we fought for a few weeks trying to get it active in the chance we needed to use warranty which we tried to use again since. We then had to get in touch with them because our temp tags were getting ready to expire and we still had not received our paperwork to take to the courthouse to get our tags on the vehicle. They asked when they were up and told them 2 days from the day we called. We received the paperwork overnight which was great but it was not completed (the title didn't have both parties signatures) so our courthouse would not let us get the car in our name until it was addressed. It was another week or so and they said they had some kind of paper that should take care of it and it was a printout from the DMV of the state of the owners showing only one party needed to sign. I informed them that I didn't feel this would suffice and they would not allow us to use this but would call and see. They did follow up with us and stated that we were right and our courthouse would not take the paper and the title needed both names so we had to mail that back and get it fixed. Needless to say it took almost 2 months to get the car tags in our name. We had recently privately sold a vehicle and we even had enough sense and decentcy to have all safety issues addressed before selling and in our case it was a bad wheel bearing. They could not even take care of brakes that to me is an issue that should not only not have been missed but addressed. Very disappointed from day one and will not be using them in the future. read more

This place is the absolute best. Maria was such a wonderful help to me This place is the absolute best. Maria was such a wonderful to me. She went above and beyond, she did not only sell me a car. But she let me experience of a wonderful time. Thank you Maris Patou Libbey read more

My husband has new x7 and he had an electronics issue recently causing the vehicle to became disabled and had to b towed for service. Grayson BMW sent the correct towing truck for our type SUV. They addressed the issue and kept him updated on progress. Grayson also supplied a loaner vehicle that was close to the BMW we own and since my husband is 6'8" tall that was soooo much better than a small loaner car! We were very happy with the work done and they went ahead and gave our SUV a full service saving us a trip in the future! read more

UPDATE: I emailed the dealership with no response so I dropped by the dealership to talk with the used car sales manager and told him about the situation. He said he remembered selling the car but he couldn't do anything about the repairs. All he did was say he would get me a quote to repair all these items from a private mechanic. He still hasn't called me regarding the quote he said he would get me over a week ago. STAY AWAY FROM THEIR USED CARS! They sell you their broken cars and never want to see you again. I told the used car manager that he told me this car would be "good for another 100,000 miles..to which he said "that doesn't sound like something i'd say" They even had me wait just under 2 HOURS despite me constantly asking. Then the new cars manager saw me waiting and forced the used car manger to come asap. So hats off to the branch manager who was the only one to do the right thing in this situation. ***They gave me the best price for the used car in the area but it turned out to have just under $3,655 in repairs due!*** If I were forced to deal with these people again, i'd wear a wire to record every lie they say and take them to court on it later. _________________________________________________________________ _________________________________________________________________ ORIGINAL REVIEW: I bought a used Mini Cooper from this dealership because it appeared to be at a good price. The dealers kept telling me its in "such great shape" and it's "good for another 100,000 miles", "The hood doesn't even need to be up on these cars cause they're so reliable" and so fourth. I made the mistake of not having the car inspected before buying it! The dealer said that they inspected the vehicle and made sure there's nothing wrong with it. THIS COULDN'T BE FURTHER FROM THE TRUTH! I had it inspected after buying it and here's a list of the little things wrong with it: 1. Power Steering pipes leaking = $370.86 2.. Brake Fluid = $119.30 3. Front Control Arm Bushings BROKEN = $965.55 This "inspection" the dealer did before selling it to me was clearly never done...or it was done by an orangutan. ****Now for the big deal! Just one month into having the vehicle, the clutch went bad!! This is a $1600-$2,200 repair in a car that was sold to me in "such great shape". I have multiple emails I can quote to prove this dealer constantly reassured me nothing was wrong with the vehicle. HAVE THEIR VEHICLES INSPECTED BECAUSE THESE PEOPLE WILL LIE ALL DAY LONG! read more

If you are thinking of doing business with Grayson BMW....don't. The finance manager there is rude and condescending. I spent a lot of money there in 2015 in purchasing 2 vehicles. I went in today to check about a refund for GAP insurance that I canceled. The finance manager basically told me that it was my fault that the refund hasn't went to the correct place because I canceled with the GAP insurance company and not with him directly. I asked when I should hear something back from him he basically threw his hands up and said I don't know could be weeks. I was basically an inconvenience to him and he didn't have time to help me. After the amount of money I gave them, I expect better customer service. Save yourself trouble, if you want a BMW go to Atlanta or Chattanooga. Grayson BMW customer service is terrible. read more

The sales guys are just arrogant and rude. I went in to have a look at a used BMW 3 series and while bargaining the salesman just stood up and walked off without saying thanks or anything. They also tried to cheat me with the price. The price listed online clearly stated that the processing fee is included but when the salesman came out with the quote he listed it separately. Not expected from a BMW dealership. read more

This dealership has been nothing but a headache, we purchased a 2018 X5 two weeks ago, at that time they only had one of the key bobs we were told when they found the second one they would mailed it, called the dealership five days later said it had been mailed, waited one week no bob in the mail, contacted them again was told it had been mailed to wrong address was told they would overnight it to us still no bob,it's been two weeks now and still no key bob. our sales person was Lauren Bain she has not been helpful, for this being a luxury vehicle dealership we did not have a luxury experience .... We would not recommend this dealership if you want a smooth deal! Larry & Katherine Zariske read more

Great purchase experience of 2021 X3. Professional staff. Smooth, efficient purchase process. Would highly recommend this dealership.

The purchasing of the vehicle was pretty easy and relaxed, however my complaint is with their follow through and customer service. I purchased a pre-owned vehicle from them in February. I verified at the dealership that the vehicle did come with a second key, the sales lady was actually the one to mention it, and even checked the key tag to verify it as well. However after signing all paperwork and getting ready to leave with the vehicle, she told me that they could not find the second key, so they would mail it to me when they mailed my tags. Well, the tags came, but the key never did. I messaged my sales lady and her response was "Haven't received or found any keys on a Ford F-150. Believe me, if we did, I would mail to ya!" Then I waited a while longer and decided to try and get in touch with someone else.  I was texted by someone and received..."unfortunately we do not have it. When we sell preowned vehicle we get what we get. Sometimes we have luck and the 2nd one shows up in this case it didn't." I explained to them that I was told the vehicle had a second key before purchasing it and then when they couldn't find it that day, that it would be mailed to me. Then I asked if..since they hadn't found it.. would they have a replacement for it made. His only response was "No sorry we don't replace keys". I responded that it is not a replacement, if I never received what I purchased to begin with. Didn't get a response. Needless to say, here I go warning everyone of the character behind those who work at this dealership. Please be aware that the easy and relaxed process of purchasing a vehicle from Grayson BMW is just that..a way to "sell a vehicle", with any concerns for following through on their word and customer service. I am sure you will see comments throughout their reviews reminding customers that they purchased an 'As-Is' vehicle, but again, I verified at the dealership that there was a second key and verified the key tag also states there are two keys(which I still have) and would gladly send a picture to  the powers that be, and was only told after signing all paperwork, and getting up to leave when she said that the key had been misplaced. read more

I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had "the one" I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase. She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase. The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch. read more

I wish I could post no stars. Service Advisors are the most arrogant know it alls I've ever come across. My guy actually diagnosed my problem while seated on his a_s. None the less I wasn't satisfied with his answer and while on a summer vacation Decided to try another dealer who actually found the problem and fixed it. I brought it to Grayson's and BMW of North America attention and was treated very coolly with a generic BS response. I love my car and will avoid servicing it at Grayson's. read more

I hate that I had to put a star. My car is always taken care of by European Auto Garage. They are heads and shoulders above these clowns. I honestly don't know how Grayson stays in business. The service guys are incredibly rude and aloof. This boggles my mind. You would think they were all millionaires, news flash... you work in a service garage at a dealership with one of the worst reputations in Knoxville. The only reason I was there was a recall that I already had to repair out of pocket back in the summer before the recall was issued. Further my car was inspected by EAG AND A BODY SHOP extensively due to a rear end collision. They are both very thorough and found no issues. However Grayson found ~$3500 worth of additional "issues." I will never purchase nor service a vehicle here even if it's recall work. I will go to Lexington or Chattanooga for any recall issues. read more

Disappointed in the sales/service from this dealership. I was not informed until after the sales contract was signed that the additional remote/key fob is not included. The cost of the new remote with programming runs $600. This information could have been useful in the negotiation of the car price. I was only offered $100 by the internet sales manager which does not cover the cost. I attempted to contact the General Manager to see if this can be corrected, but no Vmail or calls were returned. read more

Just moved into the area. The BMW dealerships in my last state were much more accommodating and much cheaper. I paid more than I signed off on for service at this dealership. They didn't honor the manufacture warranty. They also don't patch tires like other dealerships do, you have to buy a brand new expensive tire every time you get a nail in your tire. They definitely up charged me and didn't notify me when the price of services went up. It's a shame it's the only bmw dealership in the area. I think I'll be looking for elsewhere for maintenance and repairs from now on. read more

I have owned my own business for 30 years, so I usually give businesses the benefit of the doubt, but the customer service at this dealership is appalling. I have been a BMW customer for years and so has many members of my family. I have never had an issue with BMW, but this experience was just horrible. I lost my key to my car so I went to the dealership and ordered a new key, which was $600. They didn't say I couldn't cancel the order. After ordering it, I found my key. So I went there and told them that I found it. They said they had already ordered it so I could not have a refund. I have spent thousands of dollars at this dealership for various BMW products, so the fact that they were unwilling to issue a refund for a $600 purchase just shows they don't value their customers. This was upsetting, as I am paying for a key I no longer needed. I called BMW customer service and told them about the situation and they said that dealers are privately owned so the only action they can do is file a formal complaint. Not only am I out $600 for a key I don't want, the service representatives at the dealership were very rude, which is not my normal BMW experience. This dealership is a bad representation of BMW and I am very disappointed in how they run their dealership. I will not be using this dealership again and am honestly considering not using BMW again. I hope the BMW company steps in because this is ridiculous. This dealership really needs to improve their customer care department. I wish I could give 0 stars. read more

I have purchased four BMWs in the last few years. I started out with an older model that had high miles and upgraded to the one I just purchased. However, only one of the four has been from Grayson. I have tried to do business with them, since I only live about 5 minutes away. My most recent purchase was a 2016 BMW M3, Black/Black, with 29,000 miles. I was going to trade my 2013 BMW M3 as I was interested in a 2015 M3 Grayson had on their lot. However, I was told my car had a couple of minor accidents and they thought the engine could have been replaced. The fear is that it could have "electrical" problems. I purchased the car from Carmax in May 2017 and it does not have any problems. Suffice to say once again, they blew me off. Didn't offer to look at the car, run a computer check....nothing. I ended up getting my new 2016 M3 in Norcross, GA for less than the 2015 M3 Grayson had on their lot. I took my car to the local Carmax in Norcross and received $33,000 for it based on the SAME information Grayson had. I also had a couple of other trade and buy offers on it. Nobody blew me off like Grayson. I thought to myself, Grayson is the local BMW dealer....right??? I even e-mailed the General Manager there of my disappointment. What did I hear back? NOTHING....ZERO....ZIP. I also bought my wife a Porsche from Harper last year, so that is another potential sale they lost. Harper is a very good dealership. Needless to say I will not return to Grayson unless there is work to be done under the remaining BMW warranty on my 2016 M3. I have also found a local automotive shop, Kadunza, that only works on BMWs. They are much less than Grayson's service department and just as good on BMWs. read more

When I make an appointment for service on my car, I expect only to wait for the amount of time it takes to complete the service. Don't schedule me an appointment and still have 3 people ahead of me to get an oil change. I expect to wait 2 hours at a Jiffy Lube where I know other patrons are ahead of me getting oil changes. The whole point of me scheduling time was to reduce the wait time. Been here for 2.5 hours now read more

We leased a 5 series BMW in the past and now we lease an X4. I've been dealing with this dealership for the last 4 years. In general, I have experienced the worst customer service ever. Especially the service department is a nightmare...I had so much issues with the X4 and they were not able to address efficiently any of these issues. They kept the car in the garage and eventually did absolutely nothing. The staff are in general rude and don't have the ability to LISTEN to the issues that you have with your car. We start thinking to consider that it might be worthwhile to drive all the way to Chattanooga for service rather than dealing with Grayson. It's very disappointing that BMW is represented by this dealership... read more

Buyer Beware, we read the reviews on Yelp and Google Review and we like to give every business an opportunity despite what the reviews are said about that company. I wished we would have save our self the aggravation and listen to the reviews. We drove 3 hours from Nashville to look at at white 2011 CLS550 that had only 27,000 miles. As soon as we walk up to the vehicle we are greeted wit h"We just Notice this good size dent in the middle of the hood" , why didn't you call us and let us aware of this dent, over the phone we were told the vehicle is flawless, we started the vehicle up and the fans immediately were on and roaring very loudly, running the vehicle for 15 minutes the fans never turned off. My husband pulls out his Snap-on Versus and pulls up numerous codes that were all pending and stored into history, they cleared the codes so the Service Engine Light would not appear to after we bought the vehicle. We asked to have our $1,000.00 deposit returned, we were told they could not do that on Saturday due to that department is not open, it is Thursday and we are still getting the run around, it has been lie after lie, I will call yu back, that has not happen and the dealership keeps passing the buck. I highly recommend if your are thinking of purchasing any vehicle from this dealership, make sure you have an appointment wit ha ASE certified technician and have them inspected the vehicle for any issues including running a computer diagnostics. Please read and listen to others experiences, I am just glad we did not become one of them who bought a vehicle with numerous issues. read more