Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

John Tigci is my guy!!! I bought 2 cars in the past year with him…read more Car#1 - I was particular in what I wanted and every other dealer I went to simply did not listen and wasted my time. John Tigci did not!!! He really heard me and showed me only what I was looking for AND I was there alone and he did NOT attempt to take advantage of that. He was very informative and made sure I understood. This is the first dealer that treated me this way. He is very knowledgeable and answered my questions with real answers, not just scripted ones. I could tell he was experienced and didn't play the "let me go ask my manager" game. Although my credit score was good, I haven't used my credit in 15 years which made me hard to find in their system. John Tigci was very patient. For this same reason I needed a co-signer, my dad, who lives a few states away. Neither one of my parents are good with online paperwork. John's patience were beyond what I would expect, better than mine would have been. He treated my parents with dignity and respect, not common in these situations. The vehicle I wanted got sold before I could get it. I was disappointed. John Tigci found a vehicle I liked better and I fell in love with it. I happily drove it for 7 months then got hit by another car which totaled it out. I went back to John, told him what I wanted (there were 3 I was considering) and he was on it! He was his usual professional, informative, patient and understanding self. He didn't try to interest me in anything I didn't want. This sale went quicker as I didn't need a co-signer and the system knew who I was. I'm just as happy with the second vehicle as I was with the first. Bot times John followed up after the sale a few times. He asked how the vehicle was, if I was happy with it and if I needed anything. His actions really showed that he cares about his customers and wants to do well for them. His experience, knowledge and patience as well as his incredible ability to really hear what someone is looking for is not found in most car dealers. When I'm ready for another vehicle, John Tigci will make another sale. I strongly recommend him for single women who do these things alone or anyone who just wants a straight-up honest guy to do business with without the scripted nonsense and push for a sale. I feel my happiness came first before the sale. John Tigci is my guy and I recommend him will full confidence to anyone looking for a vehicle. This is a Ford dealer. Neither of the vehicles I wanted were Fords but John Tigci made it happen anyway. With Gratitude, Rainie Dae

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

Had to use body shop, we took to Grayson Subaru. The work was professional and received in timely…read moremanner.

Yelp Review - Bait and Switch Tactics by Subaru of America and Grayson Subaru, Knoxville, Tennessee…read more During our 9.3 years of ownership, our 2017 Subaru Forester has already required FOUR COMPLETE AIR CONDITIONING SYSTEMS (the original factory system plus three full replacements). On average, our Subaru has required a new air conditioning system every 2.3 years! This is a fully acknowledged systemic Subaru design defect involving internal condenser corrosion and premature compressor failure. Because of that defect, Subaru of America previously provided two full replacements at no cost to us and with no upfront diagnostic fee. Initial conversations with Subaru of America's corporate headquarters indicated that this fourth repair would also be fully covered due to the same systemic problems -- and that was their first lie. Service advisor Joshua Byrge at Grayson Hyundai Subaru explicitly used that corporate history and promised my wife that the $334 diagnostic fee (a fee we had never been charged in any previous repair) would be completely safe to pay because Subaru corporate would cover the full repair/replacement and refund every penny of the diagnostic fee with zero out-of-pocket cost. We trusted that explicit representation and authorized the work. What we actually received was a single-line, completely unprofessional "estimate" for $1,694.54 for the compressor only -- with no itemized breakdown, after we were told there was no price ceiling whatsoever. Subaru of America then offered only a pitiful $1,000 partial and fixed compensation. They also required that our $334 diagnostic fee be deducted from the $1,000 goodwill compensation, leaving only $666 toward whatever our total unknown cost might be from having Grayson Subaru of Knoxville, Tennessee, replace our A/C system. This is a classic example of a BAIT AND SWITCH CON - first promising us that the fee would be covered, but only after paying the fee, we find out that they would only cover some of the cost if we took their offer of a net $666. Bear in mind that the last two replacements by Subaru did not require any diagnostic fee, and they covered the full costs for the same systemic problem with their badly designed A/C systems. We refused the open-ended risk. Instead, we took the vehicle to a highly respected independent Subaru master mechanic in Sevier County (35 years of experience solely specializing in Subarus, with a sterling reputation). He opened the system and confirmed it wasn't just the compressor -- the condenser and expansion valve were also damaged and contaminated. He replaced all three major components, plus a full flush and refrigerant, for a flat fee of exactly $900.00, with no diagnostic fee. However, this is proof positive that Grayson's $1,694.54 quote was just ANOTHER BAIT-AND-SWITCH -- Subaru dealers routinely add $800-$1,800 for the condenser and expansion valve once the system is opened, pushing the total air-conditioning repair cost to $2,500-$3,500. Grayson Subaru would have come back demanding thousands more, with our SUV in pieces. Subaru of America has still not responded to our detailed executive escalation letter, which was sent directly to the President/COO, VP Customer Advocacy, VP Service & Quality, and the president of Grayson. I've now filed formal complaints with the Better Business Bureau, the Tennessee Motor Vehicle Commission, and the Tennessee Division of Consumer Affairs. Subaru's short-sighted refusal has already cost them enormously. We had planned to purchase another new Subaru in January 2027, which would have generated ~$22,000 in combined gross profit for Subaru and the Grayson dealership. Across our next 4-5 vehicles, our household will now purchase from other manufacturers. Subaru and Grayson have voluntarily destroyed nearly $100,000 in our lifetime customer value -- all to avoid spending roughly $800 at wholesale on their own known defect. Grossly incompetent management. We are now permanently finished with Subaru and with Grayson Hyundai Subaru in Knoxville. That loyalty we once had is now 100% destroyed. Posted May 30, 2026.

We have a 2017 Chevy trax and we brought it in on the 11/28 to get a service after we had taken it…read moreto volunteer Chevy in Sevierville they put to much fluid in the transmission I called them and they told me that they did no such thing we couldn't drive on the highway because of it, beaty did a service and now it's perfect we can get it on the highway and not a problem just wanted to say thank you to the team at beaty service department we will be bringing it back if we need any service work done thanks... Brian

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!

Absolutely full of snakes. To anyone who sees this: the number that the owner responds with to call…read moreis not an active number. For context, I did not purchase a car so no my name will not be in their "system." My wife and I went into Ted Russell Nissan to just kind of browse the new Nissan Z. We were told "no one really test drives these things." The reason being is that most people don't want a lot of miles on them. 1. It's a Nissan. 2. It's the modern equivalent of a 350z. 3. Not a Ferrari. 4. It's a Nissan. In addition to not taking any money off the car and only selling it at MSRP, they added the trade in deficit to the cost of the vehicle. For example, if the car is worth 40,000. My trade is worth 50,000; my pay off is 60,000. The car itself should cost 30k due to the trade value. I would then take on the negative equity in the new loan. So out the door the 52k dollar car came out to 63 out the door. How? That doesn't even make sense. After requesting a break down of the pricing 4 separate times, I never received it. We were brought into a room to agree on price one more time and it wasn't the same price in the first place. The sales manager, Mike- is an absolute joke. The staff of this place is an absolute joke. The dealership itself is an absolute joke. With all this information I went to cookeville Nissan. Test drove the car as soon as I got there, did the paperwork and left out the door with a 43k dollar deal. Please understand that this is literally a 20,000 dollar difference. The invoice date on the car was for June 29, 2025. They don't want to sell a car to you. They want to financially violate you. I cannot stress this enough: DO NOT BUY FROM THESE PEOPLE. If I could leave negative stars, I absolutely would.

Internet pricing of 16,500$ for specific car. I arrive only to be told that actually its $20,000+…read more Classic bait and switch which is illegal in TN and i will be reporting them to the BBB. Dont give these clowns your money.

They were able to handle diagnostic that our other shop messed up on…read more Fixed it for us quickly! I was only without my car for one day . Customer service in the shop was wonderful. And communication was excellent. They sent a video from the mechanic explaining and showing what needed to be fixed before we agreed to have it be fixed. Very thorough and transparent.. highly recommended

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

My SUV barely rolled in and died due to a transmission failure in front of their shop. I took a…read morechance on replacing the part and doing service with them and have nothing but praises to say. Owner, Patrick, as well as rest of staff communicated very well throughout the process- in fact better than salvage company and even found a better deal on the part. The process took longer than expected solely due to salvage company delays. Service Street was on their game every time I called for updates and helped expedite the process faster than other locations might have. I will be back as I appreciated the staffs ability to communicate service without hesitation or attempt to upsell or find additional problems.

We had such a great experience! Thank you all for all your help! Colt was amazing!! He listened and…read morewas amazing to help us get what we wanted!

I bought a car here and it ran hot on test drive. So I left and then they called me back and…read morepromised me that they took it to a shop and had everything fixed and if I still bought the car and had any problems they would have anything and everything fixed do to the overheatin. So I went back and bought the car and after buying the car my payment was way higher than they said and I didn't even make it back to Sevierville and it broke down!! So I had to put it in a shop and after I waited they told me it was fixed it didn't even make it out of the shop's parking lot and the check engine light was on and missing bad and so called Drive time and they would not pay to fix anything and I have been stuck paying thousands of dollars out of pocket. And now it's been over a year I have just now put 6 thousand miles on this car and it is still not fixed!! And I bought the warranty that they told me covers everything and they will not pay for anything either. And the payment that was agreed-upon on the phone deal they doubled what it was supposed to be and I've paid more than the car is actually worth.. I could've went and bought a car out of the junkyard and been better off and had a better vehicle. Beware to all that even thinks about buying a vehicle from Drive Time they are con artist and criminals.