Phenomenal in my opinion. Darion the shuttle man is my hero. He's so funny, caring, sweet as honey,…read moresmart, engaging, entertaining and the definition of a man. He waiting till I was inside before he left which was so chivalrous which we lack in this world. Best move hiring him. He NEEDS MASSIVE RECOGNITION ITS DUE TO HIM . The ride so smooth and safe. It was a joy and honor meeting a true god loving faithful man. Thank you Darion.

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

What an amazing job to Robert for making our day! After my husband calling to show the interest in…read morethe vehicle and even going as far to keep us posted till we could get there!! We had a limit and he met that with flying colors. He made a 16 yr old very very happy. Would total recommend dealing with Robert the sales man and Dave the finance manager!!! Thank you so much

after owing my car for 4 years I was just told I cannot schedule oil and air filter service for my…read morecar... i would just have to bring it in and wait all day to see if they could "work it in" I have kept my maintenance up to date on my car since i bought it new here...i have always scheduled maintenance on my car now this..... if you want to buy a Subaru and you want to keep it maintained... you should not choose Grayson.

This had to be my best car shopping experience. They helped me to find the right model to meet my…read morefamilies needs. Joe in financing made sure all the policies and numbers were expressed in a clear in simple manner. Ethan even reaches out a week later to make sure things were still going smoothly with all the new features. Would recommend to anyone to go here for your next auto needs!!

I wanted to document and share an experience I had recently with the Beaty Chevrolet service…read moredepartment in Knoxville, TN. I had purchased my 2022 Trailblazer from them back in 2022 and had a pleasant buying experience at that time. I've been to the service department many times for oil changes and routine maintenance, and for the most part I've also had good experiences. But recently the check engine light had come on and so I first took it to my regular mechanic to have it diagnosed. He said the code was indicating the water pump was likely going to need to be replaced, and that this was a big job and an expensive job, and he said it's still under the drivetrain warranty. So his recommendation was to bring it back to the Chevy dealer, which is what I did. I made an appointment and dropped the car off and was assigned a service advisor named Kane. I had a pleasant conversation with Kane when I dropped off the car and let him know that I wasn't in a rush to get the car back but I would like him to keep me updated on it. A week later, I had not heard anything and so I texted the number that Kane sent to me to ask for a status. I didn't get a response, so a couple days later I called the number and asked to speak with Kane. I was transferred to his line and left a detailed message on his voice mail including my call back number. I got no call back, so after a week I called again and explained the situation to another advisor. He said he wasn't sure why Kane wasn't responding, but that he'd route me to Kane right away. Unfortunately, that transfer again went to Kane's voicemail, and I left yet another message for him that went unanswered. The next day was now September 16, which was more than 2 weeks since I dropped the car at the dealer. I called the switchboard operator and explained that I am having an issue with an employee named Kane and I needed to speak with his manager. I was put on hold for several minutes, and was surprised when Kane answered the call. I told him who I was and reminded him that I have left a few messages for him regarding my car. He immediately went into a rude, and even belligerent status, and started telling me that he texted me a week earlier to pick up my car (which was not true) and that I needed to get there and pay the 200 dollars and take the car. I told him that I received no phone call and no text from him and asked him what was done to justify the $200 expense. He said that was the diagnostic fee, no issues were found and they turned off the check engine light. I feel it is unacceptable to charge 200 dollars to simply turn off the light and I'm certain this issue will resurface again; most likely after the warranty period expires. Kane then very rudely reiterated for me to pick up my car, pay the bill and then promptly hung up on me. Wow, that is not the type of service I ever want to experience again. Not ever, not from any company. I contemplated refusing to pay that bill, but it's probably not worth 200 dollars to immerse myself into additional unwanted drama. I will never be back to Beaty Chevrolet for any reason. Not to purchase a car, and definitely not for service. The fact that the manager didn't want to hear from me and routed my call back to the service advisor is also unacceptable. If a company has an employee that behaves that way, a leader of the company has to deal with those situations. It's not fun to hear from clients that are unhappy, and it's not fun reprimanding employees that are not meeting the company standards, but it has to be done. I will share this experience with as many review sites that I can.

These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!

Was asked to call about a resolution. The phone number provided was not correct. Seems that they…read morewere trying to make it look like they were trying to make it right. But didn't.

Absolutely full of snakes. To anyone who sees this: the number that the owner responds with to call…read moreis not an active number. For context, I did not purchase a car so no my name will not be in their "system." My wife and I went into Ted Russell Nissan to just kind of browse the new Nissan Z. We were told "no one really test drives these things." The reason being is that most people don't want a lot of miles on them. 1. It's a Nissan. 2. It's the modern equivalent of a 350z. 3. Not a Ferrari. 4. It's a Nissan. In addition to not taking any money off the car and only selling it at MSRP, they added the trade in deficit to the cost of the vehicle. For example, if the car is worth 40,000. My trade is worth 50,000; my pay off is 60,000. The car itself should cost 30k due to the trade value. I would then take on the negative equity in the new loan. So out the door the 52k dollar car came out to 63 out the door. How? That doesn't even make sense. After requesting a break down of the pricing 4 separate times, I never received it. We were brought into a room to agree on price one more time and it wasn't the same price in the first place. The sales manager, Mike- is an absolute joke. The staff of this place is an absolute joke. The dealership itself is an absolute joke. With all this information I went to cookeville Nissan. Test drove the car as soon as I got there, did the paperwork and left out the door with a 43k dollar deal. Please understand that this is literally a 20,000 dollar difference. The invoice date on the car was for June 29, 2025. They don't want to sell a car to you. They want to financially violate you. I cannot stress this enough: DO NOT BUY FROM THESE PEOPLE. If I could leave negative stars, I absolutely would.

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Buyer beware. Grayson BMW will scam you. They will sell you a car that hasn't been properly…read moreinspected. They scammed my 74 year old handicapped mother out of 43000 for a 2024 Infiniti QX60. Walter Grayson will not return calls after you talk to him and let him know what's going on. Infiniti said it will cost 10 to 15000 to fix the car. Also said the car wold never be the same. We took the car to South Carolina and thank God we didn't die. The only reason we found out about this is the check engine light came on and the car was trying to die on us. So when we got back we took it to Infiniti. Watch the video posted. The radiator is put up with zip ties. Very sad when you can't trust a so called reputable dealership.

This isn't one of those sleek, slippery car places that has a big fancy waiting room and plush…read morecouches. They get you in and get you out. They fix the problem and don't find new ones in the process. AAA approved. Good service. Helpful, respectful guys. I stopped in here one morning about a puddle I was seeing underneath my car. They couldn't get me in the garage that day, but Scott came out and looked around to make sure I was good to drive around. Came back in a day or two later and they got my car up, did the work I asked for, inspected a few things, and gave me a good price. They even suggested I come back in a week later to make sure there were no more leaks. They took a look at no charge.

I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

If I could give DriveTime-Knoxville 0 stars I would. I came an hour and a half from Kentucky to buy…read morea car from them. The salesman (Colt Miller) said he was a former insurance agent and could get me a great rate on insurance so I trusted he would do everything correctly. Flash forward a week, I receive a letter in the mail from my insurance saying it was canceled due to being sold by an unlicensed agent/broker. When I first contacted DriveTime they informed me it was a scam. I sat on the phone with the insurance company to find out it wasn't a scam and he illegally sold me insurance and lied about several things on the application. When I came to DriveTime with this information they allowed me to take the car back even though it was outside the time frame but they did nothing but sweep the situation under the rug. They took no accountability for their employees actions. I wouldn't recommend them to anyone. HORRIBLE EXPERIENCE!!

I purchased a car, five day return, sixth day car broke down bad converter. I drove to drivetime…read morethey said nothing could be done except for repairs. They sold me an extended warranty which didn't cover the disclose repair issues. Three times it was serviced for same issue. I filed a complaint with TN board of vehicles. Drivetime stated that there wasa 30 day return policy. I made my payments on time until, I couldn't get ahold of them. When I stopped and the car again was in the shop. The problem was not covered -engine blew up again on the interstate. I spent 1000's on tow bills, and diagnosis. In car fax all the repairs are accounted for. The end result: the storage fees were too high and drivetime released the car to be sold for mechanical lean. Drivetime put a unsatisfied report in my credit. I am disabled and my children have health issues. Every time I start to go see them it was a failed attempt. Beware of buying from them. Have mechanic do a complete diagnostic if you going to purchase. Drivetime may offer vehicle for bad credit but the extended policy doesn't cover everything. Better not to pay for their warranty and use Car shield. They lied on the statement to the report agency. ADVICE for drivetime go some where else.

Just bought a car from CarMax (my 3rd one). I can't say enough good things about them, ESPECIALLY…read morethe man that helped me through the whole process..... Nate. Efficient, knowledgeable and honest. Couldn't have done it without him. Thanks Nate! I love my car!

This is the worst service I have ever received for my car. I called numerous times during the day…read moreto ask for updates and you could rarely get through to a person. When I did, they really didn't know what was going on. I took my car in on a Thursday and by Friday night, I still hadn't received a call despite leaving numerous messages and being told they would call me back after a couple hours. That was at 1:30 in the afternoon. And guess what, they're closed on weekends so they've basically got my car for four days. I am now forced to rent a car. I will be speaking to the manager and I expect to be reimbursed from my rental car.