I was at Grease Monkey today expecting the 15 minute oil change. Instead, I was there for over an…read morehour because some arrogant , tattooed guy driving a fancy Corvette came out of the lobby, complained that " these ladies" were blocking him & he wanted to be next. . A crew member pulled my attendant aside & said something to him in a hushed manner. I was then told to back up & drive around the building because they were doing this guys car next.

Quick service and even though there was a little line, they got us in ASAP. It was a hot day and…read morethe owner gave us some waters while we were waiting in the car. Excellent experience! Thank you Grease Monkey on Frank!

We couldn't even get service....the manager Shannon was beyond rude!!! We pulled in and asked if…read morethey were still open for oil changes she looked and said unfortunately until 8:00 pm, it was 4:45 when we pulled in. We then presented her with the company service book for billing and my husband told her the mileage and said I don't want your book and I could care less about your mileage. We actually laughed like is she for real?!?? She was just bitter and completely rude all the way around so we left! NEVER been treated so poorly, my husband our company and fleet uses Take 5 for routine oil changes and maintenance. Not anymore, sent out an email to the traveling employees that they must not want our money anymore. Get some people skills Shannon because your lack of that cost you some customers! On a great note went down the road to Grease Monkey and everything was top notch!!!! Thanks Shannon we found a different business to have the fleet of 500 plus vehicles to use!

awesome attitudes from employees Joe and Lee! fast but professional oil change. these guys rock! go…read moresee them on timberland drive in lufkin Tx

I was helped by Josh Thompson. He was very rude and then had the decency to ask me to leave him a…read morereview.. I had my son in the car with me so I just went with it. I didn't really feel comfortable there at all so the first time around I left a good review to avoid conflict because he was looking over my shoulder and I felt very uncomfortable. But my experience was highly unsatisfied.

Just be sure to bring in a coupon…read more(https://www.greasemonkeyauto.com/locations/us/tx/lufkin/309-south-timberland-dr#coupons), and tell them you ONLY want an oil change, and not to change the "blinker fluid" or the "headlight hooks", and you might get out of there for a reasonable price.

Went by to air up truck tires and saw a screw in one tire. Mavis advised against plugging it,…read moresaying it probably wouldn't hold. We asked for plug anyway and they were right it didn't hold. Pressure was pushing it out by the next day and we barely made it back. The folks at Mavis always go the extra mile for us and have always been there when we needed them.

I had a flat and the air was quickly leaking. After limping to Mavis we got wonderful customer…read moreservice! They gave us great rates on a new tire and had us in and out in 30 minutes. I would highly recommend!

Great service! fixed My flat for FREE! Even thou I am not a big customer. Previos visits…read morewere OK too.

Probably the worst customer service we have ever received and witnessed on multiple occasions. We…read morehave taken our tractor, individual tires, and vehicles. We've had to bring back tires they were supposed to fix. We tried to give Kevin chances to redeem himself, but as always, huge disappointment! He never listens, blows you off when speaking, & never pays attention to detail. We will never come back to this location.

This place is a joke! 1 hour my )*( They weren't even…read moreCLOSE Just to repair a tire it took almost 3 Thank

Even with an appointment it took over an hour and a half for an oil change and tire rotation.read more

Benny went above and beyond working on a seized lug nut. Thanks for the effort, would definitely…read morereturn!

I went in last night, priced some tires, and checked to make sure they had them there. The girl…read moreleft the counter and returned to report, "yes, we have them". Saisfied, I made an appointment for 7:00 this morning - first in line. I arrived before they opened, 4 other cars were in line. My car was checked in, and I was informed they did not had the tires they promised. They also did not have the next upgrade to those tires. They did have the next grade down and those were cheaper, so I picked those. There were only two people working in the shop this morning and both of them worked on my car, much to the displeasure of the other customers waiting for oil changes, etc... I am satisfied that they worked on my car first and see that the shop in very understaffed. It does not inspire my confidence in this particular shop, and while the work was ok, the service was poor. If I am asked, I will probably not recommend this shop with so many other cboices In town.