great cookies and ice cream! employee Nemo provided excellent service, quick and easy treat on my way home from work. only thing was ovens looked a little dirty, but nothing too concerning. -THANKS! read more

I love their cheesecake ice cream. you can choose your flavor and your mix ins. I love fresh strawberries . The service is good. read more

Great American Cookies - Cheesecake ice cream with strawberries and pecans mix in - Desserts Near Me - Rockwall, Texas

This place is amazing. The kids came here for a birthday and they loved every bite of their ice cream. Everybody loved it. read more

Great American Cookies - Ice cream selections - Desserts Near Me - Rockwall, Texas

My kids and I stopped for cookies and ice cream. We went to the restroom to wash our hands. Both bathrooms had not been cleaned in days and neither had a working soap dispenser. We had to ring for the worker and ask her to replace the soap so we could wash our hands. After she replaced the soap she let us know it was working in the women's restroom, but still wouldn't work in the men's restroom. When we went back to order no one was at the register to help even though we had spoken to them about the soap and had interacted with them already. The high chairs had not been cleaned in a while as there was food debris stuck all over them. After ordering the employees went to the back and did not return. We had planned to order cookies but did not because of this and the fact that it was a huge hassle to get any help. Super disappointed we stopped here. read more

I stopped by to get my kids an after school surprise and ordered a cookie cake slice for one daughter and a couple of the double doozies for the others. I purposely asked for a particular cookie cake slice because it was cute and cheerful. When my daughter opened the box it was all broken up. I thought it was odd that she was putting it in a box that isn't as wide as the slice, but I figured she knew what she was doing. I'm sure it still tastes the same but it was disappointing to say the least. read more

Great American Cookies - Box Cookie Cake Slice was served in. - Desserts Near Me - Rockwall, Texas

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Do not come here!!! They had no cookies!!!! The two girls are clueless behind the counter. We waited in line for 10 minutes just to be told that they had a whole rack of not edible cookies!!??? Ummmm make some more?! We won't be back. Whoever is the manager needs to get better staff. Horrible customer service!!! read more

This place is great! We often stop by while on a walk or drive up for some ice cream and/or cookies. The staff is polite, personable and professional. On today's visit we celebrated my 1 year and 3 year old daughter's first swim lessons. They did great so it's time for a treat! They have a good selection of ice cream flavors, toppings are included so it's an ice cream plus. The facility is clean, bathrooms are as well. High chairs are on site for use. I totally forgot to check for changing tables in the restrooms, I'll update on my next visit. Our associate Jackie was great, I ordered dark chocolate with Reese's mixed in, my 3yp had strawberry ice cream with M&Ms mixed in and Jackie even gave my 1 year old a baby scoop of birthday cake ice cream on the house! They had a full selection of cookies but we were full of sweets on this visit. Maybe next time. read more

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I keep trying to give this location another try. The first time I came, the doors were locked during normal business hours. The second time, the cookie cake I ordered was delayed by a few hours. Luckily I had read reviews online that this is common at this location so it didn't impact my party. The cake was good and decorations were cute. Stopped by for a slice of cookie cake the displays were almost completely empty. No doozies or anything with frosting. I went in the bathroom and there were dead bugs on the floor and what appeared to be bodily fluids smeared on the walls. Probably will drive to Wylie next time I have a craving. read more

Nice big sitting area. Today is National Chocolate chip cookie day and there was no advertisement or promotion. You can not pay with Apple Pay. I strongly dislike the add a tip at the register as the employee stares at you. One scoop of ice cream and two cookies in the bag is nothing above and beyond to earn a tip. Employee was efficient and pleasant. read more

I ordered a birthday cake cookie . The smallest one paid $46. Looked great. Got home that night after dinner to celebrate and the cookie cake was inedible. It was hard as a rock, super thin and had no flavor and I had asked for lots of icing. There was barely anything on top of the cookie besides the decorative part and the the birthday writing /decor. I have used them for years once a year for a birthday cookie cake ....... will never be back.. read more

Can't even rate. Ordered a mint chocolate chip cake for a birthday and this is what we received. The order was also not ready when we got there. Called the manager but he was not available. This is the 2nd time I have ordered a cake. 1st time was excellent. 2nd time was not and therefore would never go back or recommend. You would do much better elsewhere. read more

Great American Cookies - Date and time when it was supposed to be ready. It was not ready. Seemed as though someone forgot and scrambled up what they could. - Desserts Near Me - Rockwall, Texas

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This is so disappointing. I requested for a soccer ball with happy birthday. I can't even make out what this cookie cake is supposed to be. Do better American cookie. This cake was so embarrassing to give to my husband. read more

Great American Cookies - Do better . This is such a disappointing cookie cake. I requested for a soccer ball. My 6 year old niece could have done better then this - Desserts Near Me - Rockwall, Texas

My girlfriend Place an order online for 3:30 , she got there at 3:45 and it still wasn't ready , she waited 30 minutes and it still wasn't ready , so she just left and told me to pick it up . I got there at 4:30 and I was patiently waiting for someone to help me . They didn't say anything and I was waiting for 15 minutes until a customer told them to help me and they said oh I thought he was waiting for pick up . NEVER GOING BACK!!! read more

Never answer the phone. Placed an online order and it wasn't ready when I went to pick it up. Came back to pick up and the cookies were not fresh. Doesn't seem to accept online orders any more. I'd rather drive to Garland for great customer service and easy online ordering. read more

Was a little wary coming in, but the place must be under new management because the reviews don't seem to reflect the store anymore. We ordered a cookie cake same day and it was decorated beautifully on the day after Thanksgiving. The workers are super friendly and accommodating with killer recommendations - I got a shake and they suggested the Cinnamon and coffee ice cream together and it was so heavenly that I might just have found a new place for my cold coffee fix! So glad we stopped in and gave this place another shot. We will definitely be back! read more

Got some ice cream here, and it was awesome. However, the snickerdoodle cookies are always the best.

This place has the nicest employees ever. We go here a lot and I've never had a bad experience! Both the ice cream and cookies are delicious, and unlimited mix-ins is awesome (even if I get the same thing every time ). I do think it's a little on the pricey side but obviously not enough to deter me from coming here. Pay them a visit next time you're craving something sweet, you will not regret it! read more

Love this place always a good amazing place! Best service I've even seen! They always keep my day going with the best cookies ever

We have visited twice in the last two weeks. The first visit they were out of hot fudge and caramel . The next visit, just weeks later, they were out of all cookies, vanilla, and sweet cream ice cream. read more

This is supposedly a cookie store. Yet, I've stopped by three times in the last month and 70 - 80% of the cookie case is empty. I've gone by at different times of the day but still had the same results. There were a few chocolate chips, some peanut butter, an occasional oatmeal raisin and some brownies. Very disappointing. read more