I purchased 6 cookies and a cookie sandwich from the Simpsonville location, and all of the cookies were hard and stale. I called the store immediately. While the shift leader was polite, I was told the owner would only allow an exchange if I drove back to the store, despite living 20-25 minutes away. I requested a refund and asked for the owner to call me back. I was later told she declined to call me and instructed the staff not to call me back. I've included a video showing the condition of the cookies. I will have to return to the store to exchange them. Very disappointing customer service for a quality issue. read more

I visited Marble Slab/Great American Cookie, to get a strawberry milk shake. The store was clean, fast and friendly service. I had to get some cookies since I was there. Chocolate chip, sugar cookies, peanut butter and snicker doodle were my choice of cookies. The strawberry shake was really good. I'll be back the next time I'm in this neck of the woods to try the strawberry short cake sundae. read more

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I have so tried to like this place. I've been several times and it's more convenient. But, the service is snail slow. On this visit I counted five employees. One (1) yes only one young man was serving ice cream to a line 6-7 people long. Not only was he serving the ice cream, he was also doing the checkout. Based on what I could see, the other four employees were simply idling. If you see more than one person in line when you drive up, my advice; 1. drive on unless you have plenty of time and don't mind waiting 20-25 minutes, or 2. Drive up to Cold Stone. It's a better place and you can be in and out in the time it takes to cash-out at this spot. The owner needs to instill a customer focused mindset in the shops youthful employees. In essence "Customers are our number one priority. Any other task or activity is secondary. If customers are waiting in line, drop what you are doing and join in to greet and be of direct service to them". read more

If you've ever been to a marble slab, this one will disappoint you. The taste is good, it's a marble slab but it's below par. I orders 2 kids ice creams with mix ins. The picture was sweet cream with strawberry mixed in... the strawberry was not "mixed in" at all. So I paid $10+ for two kids ice creams and got a bowl of whole strawberries. This isn't a one time complaint though. I've been several times and it's never a good experience. I've ordered cookie cakes twice with bad art as well. Maybe I'm just spoiled from the marble slab use to go to in my hometown. read more

Marble Slab Creamery - NOT mixed in - Bakeries Near Me - Simpsonville, South Carolina

Yummy ice cream concoctions and cookies for our dairy sensitive guest. I want to go back and try the over the top milkshakes. Service was prompt and friendly and the place is spotless. There's seating inside and out. read more

Very noisy so this is more for kids than adults. You go in, choose your base, then all the add-ins are extra and expensive. They also have cookies from regular size to table size that you can have iced into whatever message you want. Servings are huge so go for a small. read more

Marble Slab Creamery - Some of the cookies - Bakeries Near Me - Simpsonville, South Carolina

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I was a very big fan of marble slab and Great American cookies. Until I came here, my experience was not the best experience. At the other marble slabs I've been too I always got welcomed in! This time I didn't! The service was very slow, the workers seemed like they had no clue of what's going on! I asked if I could get a oatmeal raisin cookie, the young lady behind the counter had to asked the customer(me) where it is! I then decided to get ice cream while realizing the flavor I wanted was not there. Asking the lady behind the counter if there was any in the back, while proceeding to the back, asking a coworker about it. Then they didn't know. So I couldn't get my favorite flavor. I was very disappointed. I was already not having a great day! Until I came here made it worse. I would rather drive a few more miles to a cold stone then this place! read more

Never ever a disappointment. The kids love it l my husband and i love it. The coffee flavor is always my go-to the boys a lot of these birthday cake in and the hubs always gets peanut butter. The staff is super fun and super attentive. Love the energy in that shop!! no matter what day or what time we go in or always greeted with happy smiling faces. So glad they came to the Five forks area!! read more

All ice cream was melted, got a sundae - brownies were stale and dry, service was okay

This ice cream was disgusting, I took about two bites and my stomach was turning. While ordering the ice cream, literally mid sentence of ordering, the owner of the store came in and started screaming at the teenage employee. She completely interrupted us, yelled at her employee about an ice cream cake order, then left. I thought I was on wwyd. They had no marshmallow syrup that is literally in just about every flavor creation, and couldn't suggest a substitute. It's a cold stone wanna be with cold stone prices, but disgusting ice cream, horrible service, and didn't look clean. Check out their Google reviews, you'll hear all about the new owner! read more

Marble Slab had four sizes but the kid's cup pricing was not listed on the menu. So, before ordering, I asked the scooper guy the price of a kid's cup. He said $2. At the register, the cashier rang me up for $4.79 per kid's cup (140% more than the scooper guy said). I pointed out to the cashier that this was *significantly* more than the guy said. She didn't even apologize or seem to care. I said it was ridiculous to pay $15 for three baby scoops of ice cream. The scooper guy came over and said, "yea, it's expensive here." They didn't discount it or offer a free size upgrade or anything. Dear manager, you get a bad Yelp review when your customer talks to your workers, points out the problem, and doesn't get a reasonable resolution. It's bad enough to pay $15 in exchange for the equivalent of $1 of ice cream and 3 minutes of your labor (worth $1)? But to not get an apology when we were given erroneous information? This is one of the the most frustrating experiences we have had in a long while. Be better please. Train your workers better, update your menu to show the kid's cup prices, and teach your workers to make it right when they screw up. read more

When is it so bad that someone doesn't want to finish their ice cream? Or when THREE someone's don't want to finish their ice cream? This place! Foreign material left on the slab; I HATE raspberry mixed into my ice cream, but it was there. Person with me found ice cream to be flat. My chocolate was powdery. Friends not-crushed walnuts were too acidic, and Oreos soggy/stale. Worse, the staff were "sharing" the same tiny spot on the very dirty slab, and so service was slow. Very SLOOOOW. I realize one can't expect three teenage girls to be awesome, but could ONE of them be "good" one a Friday night? Yeah, the line was long, nearly out the door, so we'd anticipated good service and great ice cream. So much for anticipation, replaced with disappointment. Coldstone is SO much better read more

Delicious! I had never had the Very Yellow Marshmallow flavor before but it's delicious! Tastes exactly like cold marshmallow creme...just creamier! read more

Marble Slab Creamery - Very Yellow Marshmallow with gummy bears. Regular size. - Bakeries Near Me - Simpsonville, South Carolina

Cookies are good & so is the ice cream but the service always leaves something to be desired. Usually seems to be young teens working every time I visit but they still should be able to maintain a level of integrity and friendliness even as children. On my last visit I asked if they had a certain type of cookies and was told no even though the trays of freshly baked cookies were within a few feet of the empty case. She even walked over to the trays and said "nope don't see any." I told her I'd think it over for a second and when the next employee came up I told him I was ready to order. When I told him I really came for this specific cookie he immediately walked over to the fresh baked cookies and found what I had asked for and even made it a point to pull the rest of my order off the trays as well. I would give one star if it wasn't for the employee making it right and the fresh cookies. $22 for 13 cookies, the least you could do is your job. read more

The staff was very nice. They all greeted us. While we were being helped by a gentleman, the manager yelled from across the store for him to go work in the other side of the store. He went over and was sent to the back. The other workers were busy with other customers while the manager stares from behind the glass. You can tell that they are all scared of the owner/manager. No wonder they have so many "hiring" signs read more

Disappointed that the young lady making my cup wasn't wearing gloves. I did get a cup and it was delicious, chocolate extreme.