Worth the drive, every flavor is so good! Such a cute area to sit, and the employees were so sweet…read moreand friendly! They are a cash or check only establishment so keep that in mind when visiting.

I'd give Dillard's Ice Cream Shop 4 stars. I've been coming here since I was a kid, so there's…read moredefinitely a lot of nostalgia tied to this place. It's always been a go-to spot, and the ice cream is consistently really good. The atmosphere is simple but classic, and it still has that small-town feel that makes it special. It's one of those places that hasn't lost its charm over the years. Only reason it's not a full 5 stars is because sometimes it can get a little busy or the experience isn't perfect every single time, but overall it's still a great spot and one I'll probably keep going to for a long time.

When we went, the service left a lot to be desired. A man with earbuds in was behind the counter…read moreand never looked up to acknowledge us. Another man looked and disappeared. A woman called us to the other end of the counter and took our order...finally. Our drinks were mediocre and overpriced - plus my husband's hot latte was served iced. It wasn't even busy! Although it's a cavernous space, one man decided it was his office and was making a lot of sales calls, so we were treated to hearing that unless we moved to the back side of the business. Next time, we'll save a few bucks (and our sanity) and go to Starbucks across the street! We like to support local businesses, but this was abominable.

I come here when visiting for work sometimes. And it always feels kind of 'sloppy' but this time I…read morestood at the counter, where five employees were behind the counter, and the one who apparently was supposed to be working the register was standing playing on her phone so intently I had to get her attention twice before she looked up. Then I sat down to do some work, one of the staff was talking so loudly and complaining about work and cursing etc... that I had to finally just get up and leave. His voice was so loud, shrill and inappropriately loud for an employee that it was hard to concentrate . He was so loud over the rest of the staff that customers around be were putting in their earphones to drown him out. Didn't seem to be a manger on site unless that was the person in charge, which would explain the lazy, uninspired vibe of the staff. At least the coffee was hot.

After having a great lunch down the street, we stopped in here for a scoop of ice cream…read more I believe the flavor I got was Grasshopper. It was a mint ice cream with Oreos mixed in. I loved it and wish I'd gotten two scoops. They have some cool ice cream combos, especially with their vegan flavors. I thought the price was super reasonable and would absolutely come back next time I'm in town.

I went on a Sunday evening and though there was a bit of a line the three people working got us in…read moreand out. I went with a vanilla bean shake with malt and caramel added. I decline the whipped cream and cherry. Though it was almost $10 nothing is inexpensive today. There were a couple of areas where you can sit outside and a few sitting areas inside.

A long time favorite…read more... Absolutely great location for foot traffic. Great menu, product, and service. As I wait for my wife, lots of customers Sometimes, she will opt for frozen yogurt over pie....

Really yummy ice cream! The girls working there are so kind, and we love walking around the old…read moremill shopping area while we enjoyed our delicious treats! We will be back!

Our whole family got ice cream and everyone loved it. The server was extremely accommodating for…read moreour ice cream requests. Excellent value! Would recommend the waffle bowl.

Full of yummy treats. From chocolates, to ice cream, to caramel apples, and more. Service was quick…read moreand helpful as well. Store was well Maintained and very neat. My one issue was that I was disappointed in the chocolates. I've had Kilwins in other areas, and I found the chocolate to be not quite as tasty at this location. Something was a bit off in the flavor. Hoping it was just an off day. Anyway, the candy can be a little pricey, it's not like grabbing a candy bar from the grocery store, so be prepared. But when it's up To its usual standard, it's worth it.

I usually don't do ice cream shops because I'm dairy free but me and my girlfriend walked in here…read morejust to see if they have something that was dairy free and to my surprise they did. We ordered the sorbet strawberry ice cream and it was delicious! Definitely a great place to stop by while you're strolling down the main strip and Gatlinburg!

Disappointed. Ice…read morecream was old, and unacceptable for price. Seems milder flavors. Go to Baskin Robbins in Pigeon Forge..........

On a hot day in downtown Hendersonville, Kilwin's is an air conditioned refuge where you can get a…read moretreat, most specifically fudges, baked goods, and ice cream. It has that old timey ice cream parlor feel, but with beyond 2026 prices. Seriously, everything in there is just really really expensive. Delicious no doubt, but very expensive. Swallowing that fact for the moment, we stopped in and got some ice cream. I got the Kilwin's chip flavor variety, which is a vanilla and caramel swirl with a litany of tiny chocolate chips throughout. I had two scoops in a waffle bowl. Thankfully, these were not baby scoops, so even though you're paying a lot, at least you'll get a nice bowl of ice cream. If you and a friend or S.O. can agree on your flavor and toppings, it would be way more cost efficient to order a large (3 scoop) bowl and split it. Unfortunately, that's not my life. My love always wants a fruity thing, and I always want a chocolatey thing. Price not considered, the ice cream is ultra premium, very delicious and refreshing. The waffle bowl it came in was crisp and lovely, and as mentioned before, the two scoops were big scoops. The staff were young, very friendly, and helpful. If in this situation again, I would come again, and just try not to think about what it costs.

I stopped into the Kilwins in Downtown Hendersonville on my recent trip, based on positive past…read moreexperiences. The fudge is in front of the store and I was given a sample when I arrived. That was dry so I ordered different flavors. It turns out those were dry and not freshly made too. I'd say it was at least 3 days old if not more. I'd never been served old fudge at a Kilwins before, so I will need to be more cautious in the future before buying. I should have realized if the sample was old and dry the rest of it likely was too. I bought some prepackaged boxes too before I left. All of these items were placed in a white paper bag. It couldn't handle the weight and ripped about a block away. I'm not sure why I wasn't given an adequate bag for the weight. This was a disappointing experience and not the store I remember. I suspect the owners changed. I will not stop again.

After lunch stop at Hilltop Ice Cream Shop was perfect on a lovely sunny day. Icecream was…read moredelicious (strawberry lavender & coffee heath crunch). Service was terrific, our dog was offered a pup cup. We sat outside and enjoyed our treat. Some play equipment for kids. Best part for the child in me-the spoons change colors when exposed to cold.

Spencer is the bomb! We took a group of teens to his shop in order to learn about making ice cream…read more His patience and kindness are like no other. I don't know about you, but me personally, I like to to give my business to "good people". Spencer is the real deal! Did I mention the ice cream is superior to anything purchased in a store? Pricing is quite reasonable for this high quality product. If you are inclined to try the lavender honey ice cream, Just do it!!! Although the 20 teens I was with would argue that strawberry, birthday cake, cookies and cream, etc. were all the best.

Decent. Lots of fun flavors to choose from like cake batter, rum raisin, mint Oreo and strawberry…read morecheesecake. My friends and I got scoops of ice cream and milkshakes. Friendly service. But I really wanna know who said it was the best in Charlotte ?????? Hmmmm. No.

A cute little charming ice cream shop that is in walking distance from the uptown area. If you take…read morethe free trolly train up Elizabeth and get off right past the college, it sits to the left on the side of building the other resteraunts are on. Just google it with walking directions. I git the one scoop orange sherbert cake cone. It was delicious. Can't wait to go back.

Everything is AMAZING! Service, Location, and most importantly the Chocolate Covered Oreos!! They…read morealso sell gelato! All of their chocolate desserts looked delicious but I went for the Oreos. Of course, they were delicious. I purchased 2 milk chocolate ones. They have a coffee bar as well. I would visit this place a million times a day if I could! It smells amazing and the staff is really friendly! They also have seating if you want to stay and eat your chocolatety treat! Parking isn't the best, especially on the weekends. However, I was lucky enough to get street parking in front of the store!

Walked over here after dinner. I had delicious hot chocolate and my son had chocolate ice cream so…read moreit was a win win for everyone. Very cute place and just perfect for after dinner.