I called the store and complained about the hair color was not what I wanted. The manager was…read morecourteous enough and gave me the refund on the hair coloring. With that alone I was pleased. End of story.

Walked in around 3:40, was seated immediately, got exactly what I wanted, treated with respect,…read moreprice was good for a men's haircut, 5/5 starts

Recently I had hair highlights and a hair cut. Everyone that I know…read morethat has seen me since then has given me mutliple compliments about how nice it looks. I have been very happy with the turn out and hope that Brenda gets more business as a result.

We stopped in for a men's walk in haircut, priced $30-…read more We asked if they did mens cuts, we were told yes. Poor gal was shaking the whole time while doing hair cut, Left my husband looking like a mushroom rather than being able to do a fade. There's a difference between saying you "can" or being a learning salon or stylist with learning prices not $30 dollars worth.

I have never felt more at home than I did while in the salon. All the stylists are extremely…read morefriendly and go above and beyond for their clients. I specifically always go to Lexy, who is a phenomenal stylist that always does wonderfully with my hair. Lexy is amazing with coming up with creative ideas for my hair and executes these ideas perfectly. I highly recommend Lexy to anyone who's looking to get their hair done!!

My husband who has only fringe around the edges really enjoyed his haircut and the added surprise…read moreof a shampoo the other day and plan's to ask for Amy who did an excellent job, when he next needs a haircut

excellent experience. Amy is awesome. she really listened to me and what I requested. beautiful…read moresalon as well

Priscilla has been cutting and (for many years coloring) my hair for almost 30 years. She is…read moreextremely skilled, but more than that, she is an exceptionally kind and caring human being. (When a good friend of mine was nearing the end, she went to the nursing home, without being asked, to cut his hair!).

On today Monday 10/17/16 around 3-3:30 pm I left from the dentist next door, saw the salon and…read morethought why not get my hair done since I have extra cash on hand. I decided to go in to acquire about me possibly getting my hair straightened. I have been to a hair salon once and that was years ago for prom in high school so I don't have a lot of experience with a salon and what I should say or ask for. I walked in and two elderly women were being helped out at the front desk. When the women in charge of the salon asked if she could help me, being the awkward person I am I felt flustered and said I was just curious and decided to come in. As soon as I said that it was as if she couldn't be bothered with me and couldn't wait for me to leave. She was helping two older women and said she would walk them out as soon as she see's if she could do something for the young lady. The way she spoke was demonizing and I began to feel more and more unwelcome. It was as If she was thinking I know I can't do anything for you nor do I want to. I asked her did she straighten hair and she replied with a blunt no. When I pressed further about the styles she did it seems she couldn't understand me and replied "what!" in a very unfriendly way. I repeated the question and she understood and told me blow drying and etc. I asked for a business card and turned to leave. I said thank you but as I was leaving out she said "you're welcome" in a mocking way. I don't know if it was because she didn't hear me say thank you or because she was just happy I was leaving. The whole experience didn't sit right with me. I have never in my life been treated like that. It was as if I was a bother and a pain. When I left she locked the door and gave me a glare as if I was a hoodlum up to no good. The experience was hurtful to me and I can't help but wonder if the women if cares how rude she came off. I know I was kind to her and can't help but wonder if it was the way I was dressed that put her off,my complexion, or my age that made her act so rudely. Maybe all of those things.

Called to make appointments for my 3 daughters. Line was busy, no biggest happens. Receptionist…read morecalled me back, started with I saw you called, sorry I couldn't answer, what can we help you with. Made 3 appointments for my 3 daughters. Receptionist could get them in at the same time with 3 different stylists. This was awesome for a busy mom. Appointment day, all 3 stylists (I am so sorry but I forgot their names except for Tyler?) listened to what each daughter wanted. They spoke to them kindly and engagingly from hair discussion, wash, cut, and style. Each of my daughters left feeling pampered, beautiful and happy with their hairstyle. Thank you so much to everyone we saw that day!

Made an appointment for a wash and blow dry with Tyler. My hair has been a mess since getting it…read morecolored blonde at a very expensive salon in Shiloh and the humidity has made it unmanageable. No matter what I do it's frizzy and feels like straw, but, Tyler used some excellent products by Virtue, did a 15 minute mask, and took extra care with me. It's been almost 2 years since I have had a head of hair that felt soft and healthy. I'm so very grateful for his kindness and expertise. I will DEFINITELY go back! Thanks again, Tyler!!

I had a facial today with Misty, and oh my goodness-- it was INCREDIBLE! I was blown away. I've had…read morefacials before at day spas, and hers was by far the best. She explained the basis behind what she was doing & was politely updating me on which stage we were at during the process. She's incredibly knowledgeable and sweet as can be. 10/10 would recommend to everyone. This would also be a great gift idea. Quality skincare in a relaxing spa-like room, located in quaint O'Fallon.

I have been going to Sanctuary for years and love everything about this hair salon! My hair always…read morelooks exactly the way I love it! Andrea does an amazing at hair extensions and blending them perfectly. They treat you like family and it's always such a treat to get my hair done!

Worst and most expensive haircut my 11yo has ever had. Asked for a 2 at base faded up to the top…read moreand to trim the top 1-2". Hairdresser struggled. Another came over to help clean it up. In the end, zero blending/fading happened, random long hairs on all sides, and a huge divot in the right side of his head. Extremely noticeable. Then requested a wash to get all the cut hairs off his ears, head, & neck. An hour later, my son was scratching his ears--behind them was not washed at all--covered in hairs as if he just got them cut 2 min ago. Absolutely poor.

I never really have had a problem with them, it's really chill in here while you wait, they always…read morehave sports on, the people are always really friendly, I usually get a buzz cut and a beard trim and they do a phenomenal job on my haircut, it's simple and easy but they do a good job! Definitely going to keep coming back just for the people and the vibe