I asked for a quick trim of an inch or so... And I was left with hair looking like this. read more

Great Clips - Went in for a quick trim - was left like this. - Hair Salons Near Me - Maple Grove, Minnesota

I never take the time to write poor reviews, but here I am. I used to like going to this location, I've been going to this location for many years, but they've since let go (or they quit) of the two women I used to depend on to do my hair. Since I was on a schedule I gave the new older woman a chance. She asked me how much off the top, I said 1/2 inch. She said she didn't know what that means.... first time I've ever been told that. She ended up taking off an inch. She did an awful job on my fade. Didn't show me how the back of my head looked and when I got home I found out the hard way why she didn't. Also didn't take care of the hair on the back of my neck. I feel like I should go somewhere else right now just to clean up her "work." Not going back. Gonna suck it up and go to the more expensive better reviewed places. read more

I love this location but really wish they didn't play the music so loud. Too meek to say anything so doing this cowardly review. Lol.

I've been going to Great Clips for over a decade and each time they cut my hair using the clippers. I end up with little hairs all over my forehead, neck, and ears. Each visit, they rinse off those little hairs without issue. That is until I went to the Great Clips at the Fountains at Arbor Lakes. Twice now they have denied me a quick rinse. Last time I went, I had to pay an extra $5 for a "shampoo" just to rinse the hairs off, of which I turned down the shampoo part. Apparently this is a dumb management decision. The stylist felt bad that she had to charge me $5 to spend a minute rinsing those hairs off. I don't buy that "we are short staffed" or "we don't have time to rinse everybody's hair" excuse. My haircut takes like 6 minutes. I will never go back to the Great Clips at the Fountains at Arbor Lakes. read more

Since when does it cost an extra $30 to have ur hair round brushed after ur hair cut?! Apparently it does at Great Clips...Since we've been on somewhat of a 'restricted' budget lately, I decided to check out Great Clips instead of my usual salon. After all, I just wanted a trim. Could they really screw that up? The haircut was just fine. The stylist was friendly & did a good job. As she was finishing up & blow drying my hair, I asked if she wouldn't mind round brushing my hair as she dried it. She then informed me that she would have to charge me the cost of a "Style" if she got out any tools to dry my hair. Really? How on Earth does a stylist at Great Clips think that using a round brush while drying someone's hair constitutes a $30 fee? I was actually speechless. I politely declined & decided on the spot to NEVER return to any Great Clips location - Ever... read more

Made an appointment online, showed up on time. I was told it would be 20-25 additional minutes. I waited for 35 minutes. The employees were hanging out in the back doing who knows what. The whole time there was only one person cutting hair. I left. read more

Well where do I begin. We set an appointment on app for 2 haircuts and arrived prior to our time. My son who has special needs was in need of a cut and does not like having it done. Once inside it was clear that they didn't want to help him (Covid 19 excuse) they said that he would have to sit alone to have it done (social distance). Keep in mind families don't have to social distance. Needless to say I still got my haircut (rushed and not well done) and then they wouldn't honor an online discount. All of this from the salons GM Corina. Thanks for making my next haircut choice an easy one. read more

I just went in today, because my some is having prom. The girl at the front desk, with her hair dyed green, came up to us, mine you, the play was almost empty, what can I do for you, with no smile, or friendliness at all. I asked if my son could get in right now, she said not for at least a hour. I looked around, and saw 2 people in there, and one was waiting. I asked, so not just for a quick grooming, she said sorry, you know Saturday. Duh, stupid B#@@!@!#h! read more

My sister has had some poor experiences with this company, so I went in suspecting the worst. However, I was pleasantly surprised with the staff friendless and the overall result and precision. I would definitely come back. read more

I'm busy like most and plan my haircuts at certain times where I can be in and out. It's very inconvenient when the doors says "Opens at 8am" and I'm waiting in my car until 8:22. Lights still off, nobody there. I now have to go somewhere else. Thank you for wasting my time with your poor "business" practices. read more

Whole system and salons are a joke! Lie and don't keep promises worst customer service EVER!!!

Been to many places around me and found this to be the best. Clean facility, great staff & haircuts. My kids and I go here everytime.

Dump of a place. Told me it'll take an hour but made me wait for more than an hour without any progress. Stylists are just walking around without much regard to customers time. I walked out without giving them my business. Never again will I step into this dump. read more

I have been going to Great Clips for the last couple of years. Yesterday, I got a great trim with some framing around my face from Heidi. But the best part was watching Jody (who I later found out is a manager) cut the hair of a person with disabilities, who was in a wheelchair. Jody was so kind, patient, and accommodating. It brought a tear to my eye to watch how wonderful she was! Thank you, Jody!! read more

I have been going to the great clips for the last few years, after the management changed I think in 2018, having a problem with this place! The stylists a particular lady is extremely unprofessional did such a bad job when I took my 12 year old son a few weeks ago, she was rude to him and said I don't want to cut his hair. I took it up to two General Managers in the store and I have not heard from them or the owner Ross, who apparently is travelling and was supposed to call be back! read more

Well if I could give it zero stars I would !!!! I had an appointment yesterday and checked in and as I was getting out of my car two people came in before me while I was trying to put my mask on so I had to sit and wait . I was brought back showed the gal a photo of what I wanted and she proceeded to wet my hair and cut it I chose the wrong length so that was my fault my hair looked longer then it was anyway she never brushed it or anything just cut and told the back is shorter than the front and then cut my bangs! I said a trim she went above my eyebrows!!! How does someone not know what a bang trim means and straight across ! I looked like a Cupie dill! Anyone know that with bangs you go longer than shorter she never apologizes I had my glasses off so I could tell for sure .... so I left paid and went out and cried! I had a hair color at another salon And apologized for my cut ! She charges 49 for a cut so I went to great clips ! So she saw how upset I was cut more bangs in my hair and saw how uneven this cut was all the way around didn't charge me for that thank goodness! Now I know why I should not go too great clips !!!! read more

I stopped this Great Clips to get a hair cut. The gal that greeted me was very professional in that she gave good advice on how much hair needed to be cut so that I could begin acquiring growth to my desired length and style. She registered me and told me it would be about 10 minutes. In ten minutes a stylist named Aimee greeted me and consulted on what I wanted. I asked for a wash and condition. Due to all the hard water accumulation in my hair, she clarified it, conditioned and spent extra time on great massage points to my head, temple and neck. She made sure that my hair was clean and much of the iron and minerals were taken out. We returned to her station and she walked me through what she was going to do according to what I wanted, She would stop and explain what she was doing and how it would benefit my desired look. My cut was even and bangs look great. Aimee is very good as a stylist, a good listener and responder and a nice gal too. I would highly recommend her. Thanks for a job well done, Aimee. read more