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    Great Clips

    3.3 (16 reviews)
    InexpensiveHair Salons
    Closed 8:00 am - 8:00 pm
    Updated 3 months ago

    Services - Great Clips

    Haircut

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    Review Highlights - Great Clips

    As I was on vacation in the Smokey Mountains I decided I wanted to get my cut!

    Mentioned in 2 reviews

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    Alter Ego Hair - Full custom blonde

    Alter Ego Hair

    3.9(7 reviews)
    1.5 mi

    Highly recommend Courtney! She's a sweetheart in demeanor, but a killer with highlights! I just…read moremoved here from out of state and was worried I wouldn't find a stylist I liked as much as my old one, but she is it! She does a beautiful job with color and cuts and you can't go wrong with her. The vibe of the salon is classy and chic. Chandeliers, marble floor and lots of white - they are a class act. Highly recommend!!

    I cannot recommend this salon based on my experience…read more Several days before my appointment, I replied "Please cancel" to the exact phone number the salon had been using to send me appointment reminders. I reasonably believed that replying to the salon's own text message canceled my appointment. I later discovered I had been charged a $179 no-show fee because, according to the salon, their reminder text system is not connected to their scheduling system. I have screenshots proving I sent the cancellation message. Despite providing that evidence, I was told there was "no proof of cancellation" because it didn't appear in their internal system. That is a business process failure--not a customer failure. When I called to explain the situation, I asked where I could send my screenshot. Instead of listening to what I was trying to explain, I was interrupted, accused of screaming, and ultimately told to find another salon. At no point did anyone acknowledge that a reasonable customer would assume replying to the appointment reminder was an acceptable way to cancel. The salon states that its goal is to provide a positive customer experience. Charging a customer $179 after they made a documented attempt to cancel, refusing to acknowledge that evidence, and then dismissing the customer falls far short of that goal. If your reminder texts do not actually communicate with your scheduling system, customers should be clearly warned before being penalized nearly $200 for relying on the communication method your business chose to use. I have preserved the screenshots, text messages, and the salon's written responses. I will also be disputing the charge through my credit card issuer. If you're considering booking here, be aware that replying "Please cancel" to their appointment reminder does not cancel your appointment, and according to my experience, you may still be charged a substantial no-show fee despite making a documented attempt to cancel.

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    Great Clips - hair - Updated July 2026

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