The hygienist Ms. Sandra is the BEST in the world. She is gentle and patients. She cleans your teeth to perfection. As long as she's a hygienist, I will always be her client. Ms. Sandra is 5***** read more

If I could give 0 stars I would. Worst experience of my life! The staff is incompetent and full of lies and scandal. Ms.Simone continues to gaslight me every time we speak, telling me one thing and doing the opposite. I am currently at the end of my braces treatment and I will say this has been absolutely the worst 3 years of my life. So inconsistent, terrible communication, switching managers , and nobody ever knows what's going on. I WOULD NOT RECOMMEND THIS PLACE AT ALL. I will be telling my full story on all my platforms..follow me @eatswithkaii_ on TikTok and Instagram. I am trying to find a corporate contact for this business. The number I found online does not go through! read more

Please do not do any care at Greater Expressions! They overcharge for services and up cost all these services you DONT need but will keep their salaries HIGH. Corporation greed at their best. Switched dentist I haven't have a cavity or needed work in years. No bill from dentist since. Great expressions took thousands from me for "replacement work" not needed. I've also been waiting for 2 years for a refund for having two dental insurance. Do you think I had any money refunded? Nope they pocketed it. Corporation to file a complaint?? They stopped taking customer complaints bc complaints were too much! Worst interaction with a dentist office ever(all locations) RUN! read more

Every single time I've brought my grandmother here for a regular cleaning, it has taken over 2 hours. Today, I dropped her off for a 9:30 appointment and she was not done until 11:30. She told me they didn't even take her in until 10:20. It is so unprofessional and rude to consistently mismanage scheduling and leave patients waiting. If you cannot honor the time you made the appointment, communicate that. read more

Save yourself time and money! I've been a loyal patient of Great Expressions located at 3752 Cascade Rd SW in Atlanta, GA for years, even choosing them for my Invisalign journey. But now? I'm beyond frustrated! I started treatment under the care of Dr. Dancy for both maintenance, cleanings and later Invisalign treatment, but he abruptly left before I could complete my treatment plan. Then, my file was transferred to Dr. Williams for care. She was great while she was there. I found out at my routine Invisalign visit this week that she had LEFT the practice as well--seriously and I had to be rescheduled for another day when a doctor was available. The staff seemed completely disorganized. Another treating doctor gone! I went to my rescheduled appointment. I walk in for what I thought was a simple Invisalign follow-up, but instead, I was treated like a new patient in a "consult." Enters a Dr. Scales, who has an accounting person tell me I would owe ANOTHER $5,000 to continue my treatment. Excuse me?! I've already paid for everything! It's wild how they expect me to fork over more cash to the practice. It's not my fault the treating doctors are resigning from working there. I just want what I paid Great Expressions for. I want to complete my Invisalign treatment. I still have attachments on my teeth, a crooked smile and treatment in limbo. It's profoundly disappointing to see a once-reputable practice crumble like this. They are bleeding their loyal patients dry while running off their best doctors. No one has followed up with me despite promises and customer service is nonexistent. I feel ripped off and completely undervalued. I've heard NOTHING! Crickets I urge anyone considering Great Expressions to think twice. Save yourself the headache or toothache! Take your business elsewhere to a practice where you are valued. read more

Great Expressions Dental Centers - This is what I was presented with if I wanted to continue treatment my corrective care there. - General Dentistry Near Me - Atlanta, Georgia

Dr. Ash was super friendly and highly competent. He took adequate time to explain my treatment plan and answer my questions. I appreciated his "bedside manners" and look forward to developing a healthy doctor-patient relationship with him. read more

Very unprofessional, makes patients feel uncomfortable... more about the bottom dollar than patient care

I have been going to the dentist since I was a child. I have never been to a dentist where I am paying over $100 with each cleaning with insurance coverage. Then I got hit with a bill over a year later. My hygienist was good but I won't be back. read more

This is a horrible dentist the staff is horrible towards their pts and don't wash their hands I will never go back there ever again I need to call the police and get me a lawyer read more

I was a patient at this location for 15+ years and left because of their greed. I had a crown that came off in less than a year after application due to lousy cement. I was told it would be free of charge to put back in and if it came off a second time that they would just make me another one. Well it did come off a second time and they did make me another one, however they billed me $49 because my insurance would not cover two emergency services. I voiced my unsatisfaction and I asked to speak with the office manager. I was put on hold and ultimately transferred to a voicemail where I left a message that was never addressed. I paid the $49 and have switched dentist. read more

Recommended services that I do not need and telling me that it looks like cancer by the assistant. Took a thousand xrays just to not get a cleaning. Will not be back ever read more

These people are scammers be aware! I arrived 15 minutes early for my appointment & prepared my paperwork in advance but I still had a wait. My previous dentist had sent all my X-rays but I was told their office manager was stuck in traffic and I had to call to have them resent because the woman couldn't access the office email! Then I was told that I couldn't get my cleaning due to running pass my appointment time! Mind you, it was running late due to their lack of preparation but mines and I was told that they had to see the next appointment! So, I was given a $230 quote to get my teeth cleaned! I have insurance that always pays my regular cleaning & checkups! I quickly went back to my regular dentist which cleaned my teeth the same day without the $230 fee! They just want to get money out of you! read more

Talk about double standards! They explain that: Our phones are down. We didn't get messages for days. We're sorry, we're experiencing extremely high call volumes right now. But you are hit with: Appointment deposit fees. We didn't get your cancellation. We loose money when people don't show.... .... When, after numerous unsuccessful attempts to reach them, you finally get someone on the phone. read more

This Dental place is very unprofessional and corrupt. They refused to give me my tooth back when I asked for it. And my teeth are very sentimental to me. I came here for a tooth extraction due to a cavity infection around a year ago, and it went okay. I was in my dentist chair getting my tooth pulled out, and after it was successfully extracted, I asked to see and hold my tooth and if I could keep it too, and the guy that was standing on the side of my chair said sure but let me wash it off first and told me to walk up to the lobby where he would walk out to give it to me there. Once I was in the lobby, I sat down for a couple minutes for them to finish up some paperwork that they had for me. And once I walked up to the front counter, I told the black female in front "I want to keep the tooth that you all extractioned out of my mouth", and she said some BS talking about "sorry we can't give you your tooth back because of Osha rules". And I'm like ............. What? And then I walked out with my mom assuming there was nothing else I could have done since whatever OSHA policies they are under prevent them from giving people their tooth back. But then when I got home and searched up OSHA rules for dentists, it says nothing absolutely NOTHING about it being Illegal nor Against The Law for a dentist to give patients their tooth back if they request for it. That's when I became so irritated and agitated. Because that's when I knew they could have easily given me my tooth back after I demanded for it, but they just chose not to for NO reason. Complete ignorance. And taking someone's possessions against their will is literal Theft. Pisses me off. And that's why I'm not going to let this situation go under the rug, and I'm going to make it vocal, like I just did. Theft is unacceptable, robbery is unacceptable, and BS OSHA does NOT make it illegal nor against the law for you dentists to give people their tooth back if they ask for it. So give people their possessions back Point Blank Period instead of denying them their right to have their stuff! No excuses whatsoever. So next time I go to the dentist to get an extraction for my wisdom teeth, I now know to snatch my tooth off the extraction table and to slip it in my pocket instead of needing yalls permission to have what's MINE ! It's not yours, so you're not entitled to keep it. read more

My neighborhood dental office that is convenient and no real issues with the level of service minus their phone issues. It's often hard to get someone on the phone but staff is friendly for my in-person visits. Also, Dr. Woods and Dr. Rafail are both good dentists. Today, I went in for a root canal and it was affordable, quick, and easy. read more

just don't go. if you're looking for a good dentist, this is not the place. they will try to find a way to charge you even if your fully covered by your insurance. the staff fails to do their job and the patient has to suffer for it. my first time dealing with them and I do not recommend. i wish I had read the reviews before going. read more

Wish I would have looked at reviews before wasting what little bit of money I had on this 1 time appt with this place. Sadly, this location failed to give me the full scope of what is happening with my dental care. Instead, I was charged for barely half a mouth cleaning only to be informed by a whole other dentist that a tooth was dead in the area THIS PLACE 'CLEANED'!! Talk about no information given but you better hand over that money right this second!! Very disheartening and disappointing. I have been realizing that most of these so called dentist here really don't care about your oral health. And don't have dental insurance, then your basically shown the door. A dental school shouldn't be setting much higher and better standards then independent dental offices. But in this state they are! Perform better clearer xrays and overall exams!! And it would be nice to actually walk away with a full report and future plan on what else needs to be done. Another hard lesson learned herr. Ughh read more

Updated my insurance while booking an appt online. Received a confirmation and everything. Someone didn't do their job and verify my insurance ahead of my appt. Arrived on time still had to send them a copy of my insurance card. Then find out they hadn't verified. I sat there for an hour and the front desk told me the hygienist would TRY to work me in as if I didn't have an appointment because someone didn't do their job. Never going back. read more

DO NOT get your dental services here. They add services you do not request and then charge you for them! This happened to my twice. They included fluoride treatments as part of my teeth cleaning which insurance does not pay for. So I get a bill and tell them not to add any services without my approval. They did it again at my next cleaning. I called in the the representative was rude and said, "It's not my problem. You need to tell the hygienist every time to remind them. They see too many patients to look at your file." That's how they get their money. Please spread the word. read more

Got a root canal done by Dr. Woods, and it was a relatively quick and painless experience. I'm terrified of the dentist in all forms but Dr. Woods put me right at ease and I've never been more relaxed in the chair. read more

My second time there was the worst experience ever. My appointment was at 12:00 for a deep cleaning. I arrived at 11:58. I waited for over an hour to be seen after the front desk manager Nadine checked me in at 1:05. I had just got off work and mind you I have to go back into work at 4. My time is very valuable. No apology from Nadine. Brandy and Stacey were amazing. read more

Ive been coming here for a couple years now. Everytime I come, I always say this will be my last visit. If it wasnt for Dr. Woods himself, I definitely would have left a long time ago. They are extremely busy at this office. So if you have time to wait, this isnt a bad place. My appt yesterday for my root canal was at 1p. I arrived at 12:45 and told by the office staff to go ahead and grab lunch because they were behind. I didnt know they were 2.5hrs behind. I wasnt called back until after 3:30 and finally walked out of my appt and in my car at 4:57p. Communication should of been established prior to my visit. I really could of stayed home working a few xtra hours until I was ready to be seen. There were other patients in the office highly upset about the same issue. So again, if u have time to wait, this isnt a bad office, they are just an extremely busy office and are not almost always on schedule. read more

I came to this office to support awesome dental practices in my community, but have since been so disappointed. From the dental practice, I've never had any issues... Dr. Dansy is great. But from ORTHODONTICS.. a different story. The biggest issue with this office is communication, if you need to change your appointment you can never I mean NEVER get anyone on the phone and if you leave a message they will never call you back. I spent 2 months trying to just get someone on the phone to reschedule and honestly, even the receptionist for the main practice were not helpful at all - coming off as if I was bothering them or with an attitude. The ONLY person that has every been super helpful is Kira... amazing, amazing service and spirit. My interaction with the actual doctors and technicians has been great, but the administrative staff - UNSATISFACTORY. You also are never called on time when you make an appointment, you wait 30 sometimes 40 minutes. Once I'm done with my treatment I will likely never be coming back. Dental and orthodontic treatment cost way too much to not be in a customer centric or customer service environment. Patients shouldn't have to call 20 times to get an appointment and to give the office more money. read more

This review is 2 wks overdue. I had an front tooth emergency, and a loose back tooth. Felicia, his dental assistant fixed my front tooth. Thank You again, Felicia. Dr. Dancy was prepping me for a tooth extraction (another tooth). When he returned to give the novacaine the tooth had already fallen out. He had arranged the chair to go back, I kept leaning forward trying to say that the tooth was already out. Dr. Dancy probably think I'm a nut. It was like a parody - something seen on tv. I gotta laugh, but I'm losing teeth - which isn't funny - working on a solution. I said all of that to say that Dr. Dancy and his staff are the best! Considering what's going on in today's world you have to expect a wait time. They are indeed very busy, but will take care of you. Include them in your prayers - life is not easy for anyone. read more

After not visiting any dentist regularly in over 2 years, I decided to come in for a cleaning. A co worker referred me to Great Expressions because we were discussing MetLife insurance one day at work. I did not know what to expect after reading the reviews, but I left educated and in a better state orally. I'll start off by saying that Dental work is expensive. I honestly think it starts with understanding what your policy covers, and the health of your teeth. Those things will determine your out of pocket costs. Unless your coverage actually covers 80% or more of the work you need done, I wouldn't expect to come in and not pay anything extra. This is especially true if you have cavities, gingivitis, periodontal disease or any other oral issue that requires more than the basic cleaning treatment. With that disclaimer out the way, I'll explain my experience. Per the way MetLife vaguely explains their coverage, I expected to come in for a basic cleaning. (You know the free one that is supposed to be included with the insurance. ) First, I was greeted by Sam who brought me back to the room for xrays. He was very friendly and advised me of what he was doing before sticking stuff in my mouth for the photos. Next, I met Brandi, she was very personable as well, and she did the 1,2, 3, 4, 5 test with the sharp tool but it didn't hurt at all. I asked her to be gentle due to sensitivity and she didn't hurt me. Next I met Dr. Johnson who examined my mouth as well, looked at my xrays, and the 12345 test and determined that I had 5 cavities and gingivitis. Next I was brought out to consult with the payment department to discuss the recommended treatment plan. Although I don't remember the consultant's name, she was EXTREMELY helpful. She provided a print out that showed me what MetLife was covering and what I had to pay out of pocket. There were options to split everything up into 3 visits, but I wanted to do everything today. I was able to get my cavities (all 5) filled and received a special cleaning to treat and remove the gingivitis. Dr. Johnson and another hygienist filled the cavities. They were both very attentive to my pain level and ensured that the anesthesia was working before applying pressure. The worst part was probably the weird numb feeling in my cheeks and lips. There were a few uncomfortable moments with filling the bigger cavity. Afterwards Brandi did the special cleaning and provided me with knowledge about how to take care of my teeth over the next week and after in preparation for the next 6 month appointment. I really enjoyed my day at the dentist and look forward to taking better care of my teeth. I hope that next time My teeth have improved, so that I can receive the basic cleaning that's included with my insurance for free. Great Expressions at Cascade provided me a good experience with great customer service. read more

Great Expressions Dental Centers - Getting my cavities filled today. My mouth feels so funny after the numbing. - General Dentistry Near Me - Atlanta, Georgia

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I just had the very worst experience in a dental office in my 76 years. Previously, I had been happy with the service and care I had received. Today, for the first time, I saw a dentist. She didn't really seem to care about me, just with doing what she had to do to get the insurance company to pay for my visit. Then I got a cleaning. The hygenist was 45 minutes late getting to me, which I was ready to forgive. She spoke so softly that I could not hear or understand her. As she was cleaning my teeth I felt like I was going to drown from the water that collected in my mouth. At one point I was choking on the water. I felt like I was enduring torture. This was at their office at 5100 S Cleveland Ave #315 in Fort Myers, Florida. I will never endure this again but will find someone else to do my cleaning and other dental care. AVOID THIS OFFICE AT ALL COSTS!!! read more

The receptionist, assistants are the most clueless individuals. Some people do not belong in that office. I had to keep on asking for status of things after sitting for a whole 3 hours; with an appointment. Nothing gets done here without you having to put your foot down and address them. The icing on the cake for me was when I just got out of surgery, my mouth was really bleeding, but can you believe that none of the operating staff put a gauze in my mouth. Who does that? Me? The barely conscious guy? They even forget to address a lot of key important things for your recovery. Oh wait, they are all about their money, they charge you upfront and once that happens, their goal is to get more money. Once you pay, game over. Their mentality is on to the next pocket to empty. read more

I was one of the hard headed people who couldn't believe the reviews were true. I am writing this review as I sit here because that's how livid I am. My appointment was 9:30am I didn't go back until 10:15am it's now 11:11am and I still have not been seen for a simple fill in. No numbing, no anything!!! If I didn't need this tooth repaired immediately I would walk out 2 hours and no service is completely unacceptable and disheartening. I will Never return here. I can see if I received a treatment plan or a cleaning while I waited but I have received nothing in 2 hours. Very disappointing. Update: my repaired toothed cracked in less than 12 hours of service unbelievable!!! And to make it worse when I went to follow up for a repair I was told by the office manager that I could not be seen to repair the same tooth they seen me for the day prior because they found a collections account! Yes you read it correct I was seen the tooth broke in less than 12 hours I called to come back in the office Manager Nadine refused to assist me -- after calling around to the supposed collections agency they advised they had no open collections accounts for me I called back and immediately demanded 100% of my money!! We need to start holding people accountable who service our communities I will also be reaching out to my insurance!!! read more

Currently here waiting to be seen. 30 minutes has went by already and I had an appointment.

This was my first time coming to this practice. I was recommending by a co-worker. I had an amazing experience from start to finish. The receptionist was very friendly and professional. The hygienist was very gentle and explained everything to me. And Dr. Dancy was the same. I will definitely be back and enjoyed my experience. read more

If I could leave ZERO STARS I would. Let's start off with there phones didn't work for MONTHS. When I finally go into the office they were operating a business off of one cell phone. They apologized for that. But never apologized for canceling my sons Ortho appointment and sending my account to in house collections without tell me. I got one call and she rude lady said your appointment is canceled because of collections. I said I've paid over 2k cash no payments. She never allowed me to pay it that day she just cx the appointment. So I went up there paid the 600 that was owed then they said oh since you miss 1 appointment you will have to get 6 more appointments at 250 a piece. Listen this place is horrible. The dental assistant was so rude to my son and even was throwing the tools down. I got my sons braces off and let these morons all together. Never go here. Service is HORRIBLE. Staff is rude. read more

I highly recommend Great Expressions Dental Centers (Roswell). I absolutely love this place. From checking in to checking out everyone was wonderful! Thank you Dr. Pinsky, Madison, Denise and Lisa. I'm sure everyone there is great, but only met these beautiful people. If you're afraid of going to the dentist, this is the place to go. Kind, compassionate and super friendly. I never felt any pain. I'm over the moon with the work they did (root canal & crown)!! I highly recommend! I have found my new dentist !! read more

Warning: DO NOT COME TO THIS OFFICE! This is the most unorganized and unprofessional office. I have never experienced such poor professional judgement when it came to my invisalign treatment. I moved from another office out of state and the treatment was a breeze, I never had one issue. I had been with this office for 3 months and I experienced more issues than I can count on one hand. I went to this office three times because they were unable to get the right molds for my new trays. They will change your appointments and not provide confirmation before doing so. This was the worst healthcare experience ever. read more

Come to this location if you like to wait 30 minutes or more to be seen, staff members that don't answer the phone, and confusing billing! I began going to Great Expressions when I lived in North Miami, FL so I assumed I would get the same service when I relocated. Wrong! read more

This is a terrible company. Do not ever go here for orthodontic treatment. They never answer the phone and it's impossible to leave a voicemail . They are shady with money and try to rob people . I haven't received treatment even though it has been paid for . Very unprofessional company. Would not recommend. Great Expressions is trash . Take your service elsewhere. read more

I was looking for a dentist that I could actually build a relationship with. They say you can't do that with chains, and to be honest I've usually always used chains because I never was interested in a relationship with a dentist. Just fix the issue, bill the insurance what little they're going to pay because ALL dental insurance bites bullets, grossly overcharge me, bill me, and let's keep it moving. I chose the Cascade office of Great Expressions because of location, and because I had heard some good things about Dr. Kimberly Williams. The office is pretty, the staff is incredibly nice, and it is quite clean. The waiting area is an ICEBOX. There's a sign up blaming the cold weather, but really- it's BAD. Like health department BAD. That heat needs to be fixed. It is unbearably cold in the patient waiting area. Dr. Williams is great. I like her, and trust her abilities and advice. I don't think she's out to just do unnecessary work. For one reason, she likes to be paid. No problem there, don't we all want to be paid for work we've done? Here's where I have the problem. I find this office to be quite inflexible with payment and payment options/arrangements. Perhaps they've been burned one too many times. They demand 60% down on services. That's pretty hefty for out of pocket if you are having major work done (crown, root canal, etc.). Not 25%, 30%, or heck, even 50%. 60% CASH (or credit). Pay up or you gets nada. It just seems harsh to me. Then, they want the balance on your NEXT visit. What happened to a 3 month or 5 month payment plan? I mean, dang. I really want to deduct another star for this rigidness and inflexibility, but I appreciate Dr. Williams' work, so... read more

I started Orthodontics treatment February 16th 2018 with a 24 month correction time per Dr. Rogers, that same day both my daughters started as well. My eldest daughter was informed she needed to wear hers for 6 months contractually she had to have 12 mos. The initial contract was for 2997.00 insurance covered $2495 why today they ask me for $938 . I have dealt with every one in their financial department and they still can't get it right. Dr. Dancey & Dr. Williams in general dentistry are excellent but the ortho side . They do not tell you that having double coverage doesn't help mom an dad same insurance Delta Dental has a non duplication clause they let you go months and months adding to a bill you have no knowledge of that is increasing. Pissed with this office!! read more

First, I was very nervous about seeing a dentist since I had neglected to keep my routine dental visits. I have been searching for a dentist office that would understand my needs and not just want to charge me for unnecessary procedures. I went to Great Expressions Dental on Cascade for a 3:30 PM appointment and was immediately seen within 10 minutes. This was the fastest first visit appointment where I did not have to wait at least 30 minutes or greater after completing new patient paperwork. I was escorted to the back where I was immediately seen by the Periodontist that had an amazing attitude. The Periodontist was very efficient and set great expectations of her recommendation for my gums. I was then immediately seen by Dr. William Dancy that was very personable making the examination very comfortable (being that it was a dentist visit) and exceptionally satisfying. Needless to say I was thoroughly pleased with my first visit to Great Expressions Dental that I had to share my wonderful experience. read more

Wasn't very concerned about my well being. The way I walked in (pain) was the way I walked out (pain). After which I swept under the rug and still have no idea what is wrong with my tooth. Scheduling another visit, somewhere else. read more

Last year was my first time visiting but this time was crucial! I needed a deep cleaning which was quoted for more than what I ended up paying so that started my Tuesday morning off right. The procedure went well and Dr. Williams later came in and talked to my about what other work needed to be done when I should do them. No complaints aside from this unidentifiable odor lingering in the lobby. Timeframe: 8:40a apt- 9:19a in the chair- 10:23a finished read more