Not empathetic. Shady billing practices. Pressures low income patients into expensive treatments not covered by insurance. High turnover in staff. Dr Ahmed did not stop working in my mouth after I was wiggling with pain, pulling away from him and vocalizing that it hurt. He never apologized. This office billed for a visit with him that I never attended. Office manager Shannon will people please you and ask for Google reviews until you bring up an issue. Then, she turns into who she really is - a rude individual not concerned with your experience but concerned with making $$. New dental office told me to report this office for their unethical practices. read more

My first appointment went well but after all starts to go down and in less than 2 months for different reasons they had canceled 2 different appointments. As well All the system has been down for days and their even don't call you to cancel your appointment, because they don't keep physical records of the patients to advice that our appointments need to be re-schedule due that they has problems with their system. Dr. offices should keep physical records of the patients and no just on computer, because tecnology also fail. As well you need to be careful, because I see that the technician sometimes don't talk you about some new charges that hasn't been included in the treatment or accepted by your insurance without asking you. My English writing is no great, but I think you all will understand. read more

This is a great dental practice. They do very good work. The entire staff is very friendly and make you feel welcome. Also I always insist on seeing Pam as my hygienist she is very careful in her work and has a gentle touch. I've had others cause me pain, so if your wondering where to go it's here. Thank you JC read more

I've been a patient for 7 years and started taking my children 2 years ago. They are so friendly, welcoming, and professional. Pam is amazing! I don't want to go anywhere else. read more

This is by far my favorite dental office ever. The front staff are incredibly friendly, and really helpful. Every dental assistant I've had has been knowledgeable and friendly, and very reassuring. Their hygienist is the best, very friendly and good at making sure any discomfort is minimal. And the two dentists I've had work on me, both were fast working, and both made sure I was comfortable the whole time. Their plan to get me in good shape was easy to understand, and as affordable as possible. I love this place. You couldn't pick a better dental office. read more

I have had several procedures done by them over the last couple months and each time they OVERCHARGED me! They don't understand what a copay is and charge you the entire bill. They don't even let you wait till you get your EOB before overcharging you hundreds of dollars and then refuse to send you your money back! Do NOT go here unless you want to be overcharged every time! read more

I must update my previous review. I have been seeing Dr. Mukkesh Agarwal at Great Expressions for nearly a year now. He is professional, attentive, and nearly pain-free. He is also a really nice guy. Night and day from Dr. Jindia. Every problem is addressed promptly and thoroughly. I have managed to get same-day appointments for emergencies. The office staff is also terrific - sympathetic and helpful. I unreservedly recommend Dr. Agarwal and Great Expressions. read more

After reading all these reviews I decided to cancel my wisdom teeth consultation. The receptionist asked if there was any reason for canceling and when I said it was due to the negative reviews online her attitude took a complete 180 and she was rude and proceeded to say "good luck finding someone else". I couldn't even make it to the appointment before receiving poor service. THANK GOD I DID NOT GET MY WISDOM TEETH EXTRACTED FROM THEM! read more

Where to begin. I had no issues coming here for about a year. Checkups went fine. Then one day as I'm sitting in the chair after a routine cleaning the lady dentist, who I've never seen in my life, came over saw a hairline crack in one of my teeth (common), and told me that all my teeth were going to fall right out of my mouth. As someone with anxiety, you just don't do that. So I had a panic attack. Then she proceeded to fix a filling that didnt need fixing and ruined my tooth right down to the nerve. That was it for me. They rip you off on deep cleanings as well. I have a new dentist who assured me there was nothing at all wrong with my teeth and fixed the now ruined filling. The entire experienced reminded of of that scene with Dustin Hoffman in Marathon Man. Horrible read more

I normally don't rant but I had to because this establishment/practice is one of a kind. Bad customer service I would expect from receptionist, but the dentist himself...Worst experiences ever! As if going to the dentist was the not bad enough. I had root canal done. He was bouncing back and forth from me to his other patience-which I totally understand I'm a business owner myself, I understand what it take to run an established business-when came back to me he had left his face mask down exposing his mouth. He then started talking to his assistant(he was quite rude to her, at one point calling her a dumdum, "i didn't know you're the smart one") and in my half-num-face state I still can feel his saliva splatter on my face. I was so gross out, I then attempt to wipe it off my face, try to make it obvious to see if he would apologize. I've never experienced anything like it; such unprofessionalism. Before I can call to cancel my next visit the office called to confirm my next appointment. I took the opportunity to informed the receptionist I won't be able to make it to the appointment. She then said "but he set aside an entire hour for you!" Before I can say anything she said in an irritated voice that she will look to see if he has another time and put me on hold. I'm sorry but the last time I checked I am a paying patient I'm not welfare collector asking for a hand out. I hope they treat their other patients better. I'm not naming names because I'm hoping that it was an accident and that this incident doesn't happen to other people. read more

Giving one star because 0 stars isn't an option. We were forced to used them after my husband lost his job and we had to switch insurance. All 4 of us had no prior issues with teeth before going there. Right in the first visit I felt like they were trying to sell us anything they could. They told me I needed Invisalign and "had a great deal" going for it. They told my son and me that we had 3 cavities each and wouldn't even treat my husband unless he had a super expensive procedure done. We left and I found another dentist who confirmed none of us had cavities and my husbands teeth were fine. They treated us all with no issues. This place is ridiculous and I am surprised they are still in business. The hygienist was always very nice but I don't see how she can work at a crooked place like that. read more

Super friendly workers, the hygenists make you feel welcome and comfortable! Overall great place.

Quite literally the worst experience ever. Over the course of about 8 months I had five appointments and all they managed to do in that time was one cleaning. Not only are they constantly trying to sell equipment and unneeded treatments, but I was consistently kept waiting 45 minutes to an hour beyond by appointment time. When I tried calling the office, no one would pick up and it would be sent to voicemail. It took trying about 15 times over 4 hours to speak to a live person. When my pharmacy called to confirm my prescription, they experienced the same issue and I was unable to have my prescription filled. The oral surgeon only works every other Thursday and has about 4 appointment slots on those days so the wait is preposterous. On the last occasion, I was kept waiting 45 minutes before being taken back. This appointment was for bone grafting in my mouth ($1500 out of pocket). When I was taken back, I was told the doctor was delayed with another patient. About 10 minutes beyond that, a woman came back and told me that the doctor was on a CONFERENCE CALL and I could either wait or reschedule. I was aghast. They could not have called to cancel the appointment or told me before I had been there for an hour. When I asked them to ask the doctor how much longer it would be, the woman said she couldn't do that and she "didn't know what to tell me." I immediately walked out and canceled any future appointments. This is not a professional medical office, this is just a money-making racket that treats patients with no respect. If I behaved like this in my job, I'd be long gone and it would be well-deserved. Stay away at all costs. I can't think of anything redeeming to see about this provider. read more

Worst customer service. When you call you usually get voice mail. I went as a new patient in August. Was told I needed periodontal scaling and cleaning. Had to pay for this before they submitted anything to the insurance company. After a couple of weeks I checked with my insurance company and found out the claim should have been paid at 100% on their end. Except for fluoride that is only covered for children. I Called to tell them my insurance company said that the claim for this should have been covered. Was told by the office manager that she would call them and call me back. Well on my 3rd callback a week later because no one called me back as I was told. I was informed they forgot to submit some things. Of course those weren't covered under my insurance. Still waiting for a refund on that. Then on that same call I asked that they get a price quote from my insurance coming for some fillings. When I didn't hear back I called again a week later. I was told once again, we'll look into this and call you back. No callback but I went to my appointment any way for my 30 day check up with the hygienist. She by the way was great. I really liked her and her assistant. They tried over charging me. I did my homework and spoke to my insurance company about the fillings that were being done. Called the day before and the morning of because I wanted to make sure I had everything correct. I was told it was all covered. Well I didn't get my fillings because they 1. Don't offer silver fillings to adults (even if you request it) and 2. I was so pissed that they never did what they said they would do. I left the office and called my insurance company for the 3rd time in 24 hours. I went back to the office With the insurance company still on the phone and was able to clear things up. But I still walked out, just to fed up with the manager. So sad when people try to take advantage of others. Would not recommend this office to anyone because of the office manager. read more

I can not express my discontent with this place enough. I will start with this. I visit the dentist regularly. I recently had to switch dentists due to a change in my insurance. I chose Great Expressions for convenience reasons. Now never before have I heard anything about me having periodontal disease, but after my first visit they diagnosed me with it. Now this wouldn't be a problem in my eyes if I didn't receive a treatment plan that had me paying $140 every 3 months. This led me to research a bit, and turns out this is common practice for a business like them. The hygienists work on commission for procedures they recommend.They refused to do a normal cleaning for me, and told me it was the expensive cleaning every 3 months or none at all. Now the very next week I had wisdom teeth scheduled to come out. I was planning on having this procedure done and then moving on to a new practice... Worst mistake I've ever made, without exaggeration. I went for the extraction and it was scheduled to last an hour. After an hour I woke up from sedation. I asked how things were going, and the surgeon told me I was half way done. From that point on there was no effective sedation. An additional hour and a half of me screaming in agony was in store. My wife, who was waiting in the waiting room for me, could clearly hear me screaming. The oddly pleasant office manager assured her that this was how some people reacted to anesthesia and guaranteed her everything was going good. After the 3rd approach from my wife, she finely admitted that they were having problems. So awake for all of this, we finally get to the point where I just need to be stitched up and I'm good to go. Little did I know that this too would be like torture. The surgeon, Dr. Jimmy Culver, was cutting the corners of my mouth with the stitching thread. It took me 3 times of asking him to stop, to get him to put gauze in the corners of my mouth. I later discovered that he described this as the worst wisdom tooth extraction he has ever had. I would offer a little leniency on my review, but if it was the worst he's ever had, wouldn't you expect a follow up call. A simple inquiry on my well being could have gone a long way, but instead... Crickets. It took 4 days before I could talk without pain. My pain medication lasted about a third of how long it was supposed to because of the extreme pain. I wasn't offered a refill. I was not informed about taking a stool softener with the meds which led to an extreme case of constipation. I asked for a refund out of good faith for the poor job they did on me and not only did that get dragged on to be eventually refused, but I received a bill for $372 dollars for an extra hours worth of sedation which did not even work. Don't be fooled by the office manager Julie, she seems like a nice enough person but she will tell you what you want to hear... Period. The dental assistant Matt is a good guy. I just wanted to make that clear. Everybody else can pound sand. Worst experience ever. read more

Tried them march 2016. paid the fee $69. they were pushy and unfriendly, cancelled future visits, cancelled account. now march 2017 here is a charge on my credit card for the annual fee! had to cancel my card. what a scam, watch out for unauthorized charges!! read more