Michelle did a good job with our first property, but our experience with the second has been…read moreextremely disappointing. She failed to send our renewal notice on time, and I had to remind her. Even then, she waited until only 20 days before our lease expired to provide three poor comparables that were clearly not similar to our home. I ended up doing all the market research myself. When I considered ending our agreement, she threatened me with a full year's management fee instead of addressing the issues. We have worked with MR on three properties and even bought one through them, but because of Michelle's lack of effort and unprofessional handling of our account, we will not be using MR again. She argues constantly, never admits she's wrong, and could put in more effort.

We rarely leave negative reviews, but our experience moving into a Marshall Reddick-managed…read moreproperty in Nashville has been extremely disappointing. Prior to signing, we were explicitly told the unit would be professionally cleaned and move-in ready. When we received the keys, that was not the case. The apartment required extensive cleaning, and we ultimately had to hire professional cleaners ourselves after receiving little meaningful remediation despite repeated communication. Since move-in, we have dealt with a long list of unresolved maintenance issues, many of which were documented immediately upon occupancy, including: - a nonfunctional washing machine with standing water and visible mold - a nonfunctional microwave - exterior openings allowing animal activity in the walls/ceiling - a broken mailbox lock (mailbox doesn't close at all) - missing window screens - multiple additional maintenance and safety concerns We are now nearly a month into the lease and all of these items still remain unresolved. To be fair, Michelle eventually stepped in, acknowledged that our move-in experience fell short, and approved a partial rent credit toward the cleaning expense, which we appreciated. However, the overall experience has still felt highly reactive rather than proactive, with much of the burden of coordination falling on us as tenants. The most frustrating part has honestly been the lack of preparedness and follow-through. We understand that maintenance issues can happen, but a unit should not be turned over in this condition after repeated assurances that it was move-in ready. We are hopeful the remaining issues will ultimately be resolved, but wanted to share our experience candidly for anyone considering renting through this management company.

It looks like everyone who has reported a good experience with this company has them managing a…read morehouse they own, or they have bought from them. This company charges you and extra 60 dollars a month for a package that you cannot get out of to send you a box of air filters. They try to charge you extra fees if you are not fast enough to respond to an email. If you are going to renew your lease they charge you an extra 250$ that you do not know about until the time to renew. This company will find a way to nickel and dime you at every single turn. They do not upkeep the properties when they are vacant. When I moved into a place managed by them half the lights in the house were burnt out. The one door I missed on my walk through that led to a pantry had its walls covered with black and green mold. (This did get fixed). You have to jump through more hoops to rent from these people and pay more than what it would be just to buy a house. Do youself the favor, if you see this company, just keep it moving... it is not worth your time, health, or the increased hassle or stress.

DO NOT BYPASS THE NEGATIVE REVIEWS!! Charges you an…read moreapplication fee without letting you know prior that you need to have 3x the rent amount. So I'm not able to afford a rental for $2600 even though I make well over that per month. Also refuses to show you VACANT properties unless you agree to a move in date. So apparently June 1st wasn't good enough for them. Please stare clear. Edit: The property that I requested to be seen is vacant just like all of the units that you guys currently have available. They're all vacant. And I clearly stated to Janessa that my lease does not expire until June. Why would I move in to a property on May 15th when I requested a June move in date? Your company is asking applicants to commit to a property that they may not even like and judging by the vacancies of these units I see why you guys are trying to push for occupancy. As I stated before stare clear. There are way better property management companies that you should consider.

Busy Bee has managed our properties for several years. The first few were a little rocky due to…read morerepeated changes in staff. This last year has been much better. Our property coordinator, Deena Luttrull, is really on the ball. She deals with the day-to-day issues for each of our properties and is very professional in her work. She has been very successful in working with difficult tenants by dealing fairly with both tenant and owner as she executes the terms of the lease. She is easy to work with and keeps us informed on maintenance requests and when a tenant's lease is up for renewal. We hope that she will continue to be a Busy Bee staff member. Randy, the owner, Catherine and the rest of the staff have been very supportive by addressing any concerns we have had and providing solutions to them promptly.

From the owner: Busy Bee Properties is a full service residential property management company specializing in…read moreturnkey management services for single-family and multi-family real estate owners. With numerous properties under management in the Clarksville and Montgomery County areas, we are committed to providing professional, personalized management services that exceed client expectations.

Absolutely the worst customer service!! Rude, unprofessional and completely no concern for…read morelegitimate tenant concerns!! They are condescending and impatient when they return phone calls (usually a week later, and after repeated attempts to make contact). They consider calling once and not leaving a message a valid form of "communication". I would 100% choose a different property management company to monitor and protect our home. They could care less, and their attitudes show with any/every interaction. Disgusting! After hearing horror stories from various people regarding housing purchases, I wouldn't consider buying or selling a home through this company either!

This place never gets back in touch regarding issues. Find another place to rent from! My freezer…read morewas leaking from the water line and I shut it off so that it did not flood the whole house. It took three weeks for maintenance to come out, and when they did, they turned the water back on, the leak had frozen closed so they could not see it and so they charged me for coming out. Within a week there were huge icicles forming as the water slowly crept back through the lines. It took over a month to come back out and look at it. Then they charged me again! What assholes! The house would have flooded if I did not shut of the water when the leak started. Every time I call the maintenance manager Sharron about the dispute she claims she is looking into it. Never calls back. It has been since August. Its a week from Christmas now and I am done trying with these dorks. All my previous maintenance requests have been poorly handled as well, for instance, I had a clogged sink upstairs which they came to look at after 42 days, and after they left it was clogged again within 2 weeks. I had a similar issue with my garbage disposal which stopped working and they literally replaced it with a tiny piece of garbage that barely grinds anything. DO NOT BE FOOLED BY THIS COMPANY, THEY ARE QUICK TO SIGN YOU UP. IT IS SO EASY TO APPLY, AND THEN THEY BEND YOU OVER AND SCREW YOU HOWEVER THEY CAN. There are plenty of other places to rent from in Clarksville. Hidden fees will be added to your rent and you are forced to pay them to save your credit.

Would not recommend this management company for rentals. Difficult to get in touch with an actual…read moreperson, and they nickel and dime you for everything. Upon move out, they charged me $700 for painting due to pictures on the walls in the living room and hanging curtains in the bedrooms. SEVEN HUNDRED DOLLARS. They also charge a $20 monthly fee solely for air filters that come around every 3 months. So $60 for one air filter? There's no way. Do not rent from this property management company.

My wife and I were tenants for this horrible company for 2 years and never caused an issue or…read moremissed a payment. Our lease ended and we cleaned the Unit ourselves knowing that we would take A FEE out of our deposit for not getting professional cleaning done. I made sure to call directly and make sure this was okay and it would just be a fee. The Unit was like new with just a few cosmetic things like a streak on the wall from moving out and holes from nails. We just got our deposit disposition letter and this company is not only taking our whole deposit but also charging us 285 dollars. Just hungry for money and they don't care about the tenants.

The best in Clarksville!!!! Thank you and we love our home! Peggy and Roy are the best the industry…read morehas to offer.

Mary Ann Martin is the BEST. You've got to give her a call if you need help finding a home to buy…read more I've purchased a house before and it's definitely a long process to find a house to call home. I am made my big move from California to Clarksville, TN and Mary Ann has been THE BEST. I contacted a few realtors to help me find a rental. Either they didn't care to help because it was just a rental or they just were not finding homes for me where I wanted. Mary Ann went out of her way to help us. Her and her husband are such nice people. I am so glad we met them. Very thorough and on top of things. The fact that she was on the same page as us, found us great homes to rent, just shows us how awesome she would be to find us a home to buy. If she was amazing at finding us a rental, can you imagine how great she will be finding us a home. I highly recommend giving her a call.

If you live in Clarksville please avoid this company. Their lack of attention to detail, general…read morelack of concern, and mismanagement of property is appalling. I honestly do not have a single good thing to say about this company. Here are a few details: - tenant completely removed and replaced kitchen floor. They didn't realize it and called me a liar when I told them it was not the original flooring. Also told I was financially liable to get it back to its original condition. - consistently charges for fees that fall under tenant responsibility per the lease - never charged vacating tenants for damages. - failed to take any pictures when placed online for rent. Simply pulled photos from google of when I purchased the house years before putting it on the market. - a laundry list of other items in disrepair that should have been fixed, to include a leaking front door that has now resulted in floor rot. Just a few examples and I have so many more. Do yourself a favor and look elsewhere for a property management company. I might suggest My Place Realty, which is who I am with now.

I have been with this property management since 2001, yes 2001. They were the best in town at the…read moretime, but gradually declined. I am in the military and very proud of the first house I purchased, unfortunately they didn't feel the same pride. They did very little to manage my home. I came home and did a drive by to find mis matched shingles (brown and black) on it, outside looking horrible. It broke my heart to see my pride and joy run down and unattended, (yes people were living in it). When I called and asked why the house looked the way it did, I was told they were busy and my house was too far out to keep a close watch. It didn't end there. I should of changed at that time property management, but as most military I was out the door again on another deployment and just didn't have time to change things. It was a wind fall of missteps and carelessness of their part, not informing me of issues, over charging maintenance, basically they just took their management fee and did as little as possible managing my property. It got to the point when I saw an email or call from them I expected the worse, because that's exactly what it was. I expressed my concerns numerous times, but it's like they knew I was at a disadvantage not being co located and was reliant on them. Thankfully I have changed property management, and Rent TN Property has been a delight and breath of fresh air. Do not use Fast Train Property, they cause more stress and issues than anything. They do not care about your property or you as an owner. Look at their ratings across the sites, they are low for a reason. Majority of the complaints from owners I have experience myself. I tempered myself in this review, the list of unprofessionalism, carelessness, missteps, and actual do not care attitude is LONG. Just do not use them, either to be a client of renting a property or using them to manage your property. Patricia Wahl Homeowner

For over a year we lived with mold in our bathroom. We made a request to get it fixed they came in…read moreand put mold paint over it which is not a legal fix in Tennessee. a month goes by and it came back worse . So we put another request in and a contractor came out and quoted them $1200 to rip the ceiling out and replace and paint . The manager denied it and had another company come out to try and paint again . Which we told the guy no that we wanted it fixed the proper way . As he left platinum reality calls us threating us that if we didn't let him come in and paint it we would be liable for damages . The next day a company comes out and he paints it again . And they have him wire our bathroom fan to the light and keep in mind the vent only goes to the addict not outside the building hence why mold was so bad .So after the third time of the mold coming back we put in a request in February to get it fixed properly.They ignored us ,our emails ,our calls. Did nothing till a week before our move out date in June.They call and said they are sending someone out to do a quote . We moved an hour away and came back just for this . The contractor got his quote and said he wouldn't be back to fix it. We called and called and called platinum. And after multiple hang ups and denies they finally answered after using 2 phones, multiple voicemails and 30 minutes of time to tell them to figure it out because after today we will not be back . They had a mold company come in that said it was horrible and needed to be replaced but they didn't want them doing that . So they sanded and painted the mold and you could still see the mold after .4 times in total they came out for the mold in one year. After a month of being moved out we still didn't get our security deposit so we called and called and called . So over a month later we found out the account number was wrong and needed to be fixed . We eventually got it back after a month and a half . And yes we did get the mold tested in a lab

I don't recommend at all! They don't fix anything, barely answer the phone and don't abide by their…read moreown leases until it's time add extra on your rent if you're aren't willing to renew your contract.

Renting there was awful from start to finish. Signed a contract to move in and afterwards was told…read morethe property would not be cleaned for until following week. Never received a key so had to ask someone so I could make a copy. Issues with roaches in the building, bathrooms never stocked, I could never get ahold of anyone, move out was a bitch. The lady doing the inspection forgot I had it. I called her and she denied the apt until I told her I had a text from her about it. Took 3 months to get any deposit back and was charged 400$ for shit. The room was left spotless and painted. Would not recommend.

I literally moved out in january ! it is now basically June. The property manager Kayla had told me…read moreshe was going to mail my deposit when I left because I had my forwarding address . at first she wouldn't respond to my emails that took a month I had to call , and then she said for me to text her to remind her ummmm no you are the property manager but I still did it . then It took another 2 month and they finally sent it supposedly and it got " lost in the mail". its literally under Tennessee law that you have to send the deposit within 30 days of vacating the premise. I had a very easy and simple time living there but moving out is not good . By the way I made a review on Facebook because I am upset as I should be and they took there reviews off . haha