Absolutely the worst customer service!! Rude, unprofessional and completely no concern for legitimate tenant concerns!! They are condescending and impatient when they return phone calls (usually a week later, and after repeated attempts to make contact). They consider calling once and not leaving a message a valid form of "communication". I would 100% choose a different property management company to monitor and protect our home. They could care less, and their attitudes show with any/every interaction. Disgusting! After hearing horror stories from various people regarding housing purchases, I wouldn't consider buying or selling a home through this company either! read more

This place never gets back in touch regarding issues. Find another place to rent from! My freezer was leaking from the water line and I shut it off so that it did not flood the whole house. It took three weeks for maintenance to come out, and when they did, they turned the water back on, the leak had frozen closed so they could not see it and so they charged me for coming out. Within a week there were huge icicles forming as the water slowly crept back through the lines. It took over a month to come back out and look at it. Then they charged me again! What assholes! The house would have flooded if I did not shut of the water when the leak started. Every time I call the maintenance manager Sharron about the dispute she claims she is looking into it. Never calls back. It has been since August. Its a week from Christmas now and I am done trying with these dorks. All my previous maintenance requests have been poorly handled as well, for instance, I had a clogged sink upstairs which they came to look at after 42 days, and after they left it was clogged again within 2 weeks. I had a similar issue with my garbage disposal which stopped working and they literally replaced it with a tiny piece of garbage that barely grinds anything. DO NOT BE FOOLED BY THIS COMPANY, THEY ARE QUICK TO SIGN YOU UP. IT IS SO EASY TO APPLY, AND THEN THEY BEND YOU OVER AND SCREW YOU HOWEVER THEY CAN. There are plenty of other places to rent from in Clarksville. Hidden fees will be added to your rent and you are forced to pay them to save your credit. read more

This review is for the property management section of Reliant Realty. You're guaranteed to get crappy slow service and poor decision making. I don't know if it's a Clarksville thing because I always hear bad things about the property managers out there. After spending a significant amount of money renovating my property and upgrading the appliances I decided to put it on the rental market and hired Mrs. Reed of Reliant Realty to manage it. Their leasing commission is $400 which is more than other property management companies charge. They charge more so you'd expect better service but that's not the case. From the jump she was horrible at returning phone calls. I don't live in TN so I don't have the luxury of just driving to the office. After about two months she finally got tenants in there. Worst got damn tenants she could find. Credit score of 400 and somehow these people are going to afford to live in a house? A hoodrat and a drug dealer...and not a drug dealer making money. He looked like more of a user. I didn't find out about that until months later. Anyhow tenants paid for maybe three months and eventually had to be evicted. Not only could they not pay but they damaged the new wood floors I had installed, kicked in the front door, and damaged the garage door. The security deposit would have covered the damage but the property manager had FAILED to collect the full deposit. Apparently she had worked out some kind of drug deal with the tenant to move in and pay the rest of the security deposit after two weeks. They were in that house for months but she didn't collect the full deposit AND never notified me of this. The worst part of all this is just the incompetence shown by this business. It took an act of Congress to get the property manager to respond to calls or emails. I actually drove from Atlanta to Clarksville and went to her office once. I told the head broker there that if she couldn't do her job I would fire her ass. The only reason I kept this company was because I lived out of state and it would be a hassle trying to find another company to manage the property. Unprofessional and incompetent. read more

Great property management company. Prompt response to maintenance requests. Friendly staff!

The owners moved out & are selling the property. On Tuesday, 6/22, the listing agent Rochelle White of Reliant Realty dragged a full size refrigerator, a ft tall shelving unit, a large wooden dog house, a screen door frame out to the street. She filled their trash cans with paint cans and other metal things that the trash company will not pick up. I called her and she promised it would all be gone by Friday 6/25. As of this morning, Saturday 6/26, the trash cans are still full, the dog house is still in the street, as well as the screen door frame. It is my understanding that these actions violate Ordinances 8-201, 8-202, and 8-205, in addition to the National Realtor Association Code of Ethics. read more

I rented from Copper Key, Reliant at the time, from Oct 2018 to November 30th 2020. I rented a townhouse that was at the end of a building containing 4 townhouses. On my end there were two doors approximately 2 ft apart, my door, and the neighboring tenants door. I was at the very end on the left side when you are facing the building. The very week that I moved in my daughter and her bf came by to put together a few pieces of furniture for me. I wasn't thinking when I parked my car in front of my apt about moving over for them to park. When we were all inside the apt, my daughter came to me telling me that the neighbor wanted me. I went to the door and he gestured toward my daughters bf car and said to me "she is parked too far over, you have 2 parking spaces and they are both up front, see where she is parked? I'm going to nip this in the bud. I just shook my head and said ok and went back inside and had them move their car. As time went by the bully jerk neighbor would go out on the porch we shared and talk on his cell phone and smoke while sitting or standing in his doorway and he has a very loud mouth and would also have his phone on speakerphone. This could go on anytime of day or night. If he wasn't doing that he was holding loud mouth conversations with visitors on the porch spread out across both sides of the porch anytime day/night. I work two jobs and was kept up when I did have a chance to sleep sometimes 3 days in a row. I told loudmouth one day that I work 2 jobs and need some rest and that I would appreciate it if he could carry on his conversations inside so that it wasn't disturbing me. He and his heavy wife stomped repeatedly up and down the stairs that were separated by a wall from my own. He walked like he weighed 300 pounds when in fact he looked every bit of 90 pounds wet. They would throw parties although the lease forbid them and kept me awake when I had to be up early for work the next day. His heavy wife would arrive home from work or anywhere else she might have gone with her music blaring in her car whatever time of day or night it might be. He would throw cig buds, ashes, paper, cups, and anything else he could on my side of the yard. He played little games like taping a ball of tape up on the porch roof in front of my door. The next day he moved it to between our doors and the next day he took it down. I took pictures of all of it. On fourth of July they had a party and had 4 extra vehicles there. When I got home from work I had to wait for those morons to move their butts out of the way so that I could park because they were sprawled out over the parking area in lawn chairs while the idiot was out in the road lighting fireworks. I pulled into my parking space, went in and got a bite to eat, and turned the tv on. Next thing I know their shooting fireworks right behind my car, on my patio as well as throwing cig buds on it and once it was all over at 11 pm, my car was covered in firework dust dirt and paper. Another time he had thrown smoke bombs behind my car, lit firecrackers while standing in his doorway onto the porch in the middle of the day and it definitely wasn't legal. The neighbor even had been allowed to put a small storage building on the property between patios. He seemed to get his butt kissed left and right. I witnessed many drug deals there as well but nothing was ever done about that either. Can we say shady?! I could go on and on about all the shit that was done to me but you get the idea. I complained to Casey about the neighbors behavior and asked her to please do something and either she did nothing or it did no good. She said one time about a complaint that she told him 2 or 3 times and that's all she could do. I got tired of not getting anything done so I thought maybe it's the owner I need to speak to, Cheryle Strong. So I asked if I needed to talk to her and that's when Ms Strong replied to my email for the first time. She was very rude and condescending. She made the comment that they had been there 6 or 7 years, which it had only been about 2, and that I was the only one that complained about them. Yeah right! I'm sure that's why people moved in and out of there. The only one that might not complain about them is people just like them. I told her that I was going to look for somewhere else to live so she decided to take it upon herself and make me move at her convenience. I was not once late on rent, always paying on the 1st of the month every month. I was supposed to be out in Oct but my household got covid so I had to wait since I couldn't view anything. Then a program was going to help me with moving expenses but I would need to be able to stay in the townhouse for another 2-3 weeks until the check came through. I asked Cheryle for permission knowing what she would say. She said, "I let you stay an extra month because of covid. Now this is getting out of hand. Lmao The shit the childish, bullying, jerk, neighbor was doing wasn't getting out of read more

As a business owner, I really appreciate the professionalism of Reliant Realty Property Management. Cheryle and her team are always actively looking for ways to improve their operations and take care of their clients.If you are looking for property management, I would recommend Reliant! read more

Absolutely the worst place in Clarksville TN to do business with! You call as many times as you want to handle something and it will never get done. You deploy.. they don't care! They make you pay still even when you hand them your orders! I don't recommend them to anyone! Very rude woman at the front desk. read more

You have to pay 25.00$ application fee prior to looking at any properties. When I called to speak with someone I was hung up on several times because the woman said she couldn't hear me. Received a call because I had not paid the application fee but my phone was working just fine then. Called a secondary number listed and was hung up on like someone just picked it up and hung up. When I did speak with someone they were rude and kept referring everything to the website. No personal interaction at all. Great rental locations one star for that. Terrible service as far as protocol for veiwing and renting/buying. Disatified and will not go through them. read more

Walked into their office because I and another person were interested in a few rental properties of theirs, and they were completely unprofessional. I feel bad for the homeowners that use them to rent out their houses. They were rude, smug, and basically shooed us out the door unless we went along with their ridiculous unrealistic demands to even LOOK at ONE of their places. I was completely shocked by their attitude and even their complete unprofessional look as well. STAY AWAY. read more

Great group of people Cheryl stone is great...I took over a property that they are managing and transition was very smooth, definitely had the tenants in mind. read more

They don't deserve a single star!! By far the worst management company I've had to deal with. They rarely got back with me about issues. I moved in to a place that had a broken window panel and they NEVER fixed it, even after bringing it up multiple times. They sub contracted to an individual to replace a door frame....well, replaced is a loose term. He glued broken pieces back together and painted it with the wrong color. After they did their final walk through, they nickel and dimed everything they could. I've never rented from a place where they didn't give back the full deposit. I cleaned my mess, but because I didn't have it professionally cleaned, they charged me for that. I don't recommend "Reliant" Realty to anyone. Can't rely on them for anything! read more

We rented a home with Reliant for two years and they were great! They listened to all our needs and assisted us every way they could. If we were staying in Clarksville we would definitely rent with them again! read more

By far the worst rental company I've ever dealt with. I've lived in four different states over the past several years and these guys are terrible. Bad customer service, bad attitudes from employees, don't bother submitting work orders since it is an inconvenience for them to deal with. Look elsewhere, take the time and look to rent through someone else. read more

Very poorly & inconsistently run. Rented a home from them for 1 1/2 yrs. When you have an issue, you get different answers depending on who you talk to. Poor communicators. You don't know if they're going to charge you for things or not when there are repairs needed, etc. They also have an accusatory way about them. Even if you moved in to a property that had damage, they question you after it's already on record that it was like that when you got there, instead of checking what they have on file first. So glad to be done working with this company. Would never recommend. read more

This business is not tenant friendly. While renting from the location. They charged me for a issue with the home that I called in for maintenance that clearly should have been taken care of by the homeowner. That was the first issue. Second issue is that upon moving out I reviewed our move in sheet that I listed all damages and issues with the home to the inspection rep upon final move out and was told that they concurred with the issues, granted there were some new issues that I disclosed to them and was fully prepared to cover costs. I left the home and was told that I would be charged for the issues not listed, but surprise not only was I charged for existing issues and new issues but I was charged for light bulbs that I had just replaced the day before. I am military and will do my best to have this company black bbn listed due to the manner in which they conducted business so no other soldier will have to deal with their way of business. read more

I have had absolutely the BEST experience possible with this company. I'm new to the area and found a listing for a rental property online that I felt best met my list of needs. I contacted them, filled out my application, and did a walk through all in a matter of two hours. I signed my lease electronically and paid my rent. The process was streamlined and super easy. I moved in immediately. Upon move-in there were two things I had concerns with and so I went online and filled out a maintenance request. I received a call that day for a maintenance appointment. My place is absolutely beautiful and spacious. It's super clean and I'm so pleased. The customer service was top notch! They had a realtor meet me that first day and do a walk through. She was incredibly thorough and she had lived in these condos previously. I'm so thankful for Reliant! They made this feel like home for me. I will recommend this company to all of my friends! read more

Cheryle, Taylor, and the Reliant Realty team have made us extremely happy with our decision to use them as our Property Management team. After my husband had in person meetings with almost every property management company in town, he felt confident that Reliant was the right fit for us. We have been extremely satisfied with that decision. They keep us informed of any/all issues and promptly return communication every time it has been requested. The contractors they use have done exceptional, quality work at competitive pricing. I would strongly recommend their services to anyone desiring their most valuable asset be placed in such capable management hands. read more

This is my truth, no need for the management to comment or be offended for my experience. There is no excuse. A two year nightmare, I will start off with the pros/good, the house rented within two weeks of us doing business with this management. Now the Cons/bad, I wanted to rent my house for a certain amount and it was highly recommended for what they thought would be better, which was 100 less with pets any size. Red flag. Any repairs that needs to be made to the home: recommendation to me, do not get American Home shield because "they (the property management) do the repairs" red flag. Let me explain, this business does repairs up to $299.99 before they will contact the owner. Not to mention if it's two repairs one might be 199.99 and the other 299.99 YOU WILL NOT BE CONTACTED.. because it is still within range of the $299.99. Now surprisingly everything that had to be repaired was always that price with multiple items needing to be repaired. Moving on, when calling this company you are met with the rudest people I have ever encountered with the exception of "Cheryle" I read on their page where they work for the owners (NEGATIVE) they work for themselves, this place is all about the money for self. Unfortunately it's a cash cow town because of Soldiers, coming and going all the time. This company feeds off of knowing that Soldiers are not able to come back to their homes to see what's happening. One experience that I was fed up with, I had to keep the bushes trimmed for the tenants. Anything that they destroyed I had to fix. The first tenant dog destroyed the door rails and the backyard I had to pay for that. the fence was destroyed once again the owner pays.. I asked for the management to NOT RENEW THE TENANTS LEASE, guess what they forgot about that and renewed the lease. I had to send the emails as proof that I said to not renew the lease, to only be told well legally they don't have to make the tenants move. But the company did find the tenants another house. I was told a certain date, but two weeks later the tenant was declining showings for the house to sell, I called the management knowing that I would be met with rudeness but kept my cool. I asked when would the tenant be out, a worker yells "I told you this day" I said no ma'am you said a week ago. She says well legally the tenant has 4 extra days. Well who pays for those days.. you guessed it the owner. My house sold but was not closed yet, because the tenant was still on the property. the buyer backed out, after he spoke to the tenant as well. I went in the House after it was "CLEANED" the stove was a new flat top, that is now burnt and dirty. Fridge dirty with the floors surrounding it nasty, dirty. The bushes were covering the garage and the windows. The garage was filthy. Just unbelievably unsatisfactory. There are plenty of other things but I want to keep this some what short. My experience was horrible, I rather lose the money to the mortgage with no one in the house before I rent again and do business with Reliant property management of Clarksville, TN. My advice to anyone who owns a house do not go with this company shop around. read more

They have a nice selection of homes to rent or buy. Prior to signing a lease make sure to look over not just the house but surrounding area. Be aware of items like: utility companies, schools, new construction, and HOA rules. They do not know specifics just general information. If you use this company sign up and use the online system rather than calling. Our signing agent was very good but the customer service is not acceptable. read more

Simply put, will never do business with them. Staff is awful, basically seem to view customers as annoyances. They're online system is a major headache. read more

They want you to apply BEFORE you even see a house. They want $25.00 per adult - then and only then can you even SEE a house. Scam - Scam!! If you don't want to rent one of their properties - then you just paid them to show you a rental AND lowered your credit score from the check they do in the process. They are completely off base with this practice. I am turning them into any agency who will listen. AND NOT a BBB member - not a good sign! read more

This was officially my first time renting and I was so excited about the apartment and how close it was to my job. The staff was very kind & really friendly. However, take caution if renting with them. Ensure that when you do your intimate walk through that EVERYTHING WORKS. Things such as ice maker, porch light, surface light for your oven because if not , you'll be accountable for it. Getting maintenance done through the online portal is s dead end. In the beginning (1st week of moving in) , I submitted numerous request to have the drains unplugged, and minor issues). Also, it was advertised that garbage was included. Not true. I had to pay for garbage the full year I was there. I ultimately took matters into my own hands. It wasn't until the 6th month inspection when the issues were resolved. Good luck on getting your security deposit back ! Unfortunately, no matter how clean you keep your house, you WILL be charged a fee. read more

Hands down the worst property management in the area. They never return phone calls. They hire the most expensive contractors even though I specifically asked for certain people to be used. The manager is just a straight up biotch. She rented my home out to two guys with no job, less than a 400 credit score and didn't bother to collect rent or anything for three months. They had told the guys that I was okay with them paying me what they could. They never even called me to ask! read more

I have called this Realty company multiple times the past week trying to gather information about multiple listings. My husband and I are military and are looking for housing soon. Every time I call this realty company they are rude, uneducated on their own listings, and provided absolutely no help to any of my questions or concerns. They seem disinterested in my inquires and dismissed my interest. I hope to never have to work with this company in the future. read more

If you are interested in poor customer service, then by all means contact Reliant Property Management. As a current tenant, my family and I have paid rents on time, monthly, with no issues. When either myself, or my husband has asked a question regarding our lease terms, expiration, or maintenance we were literally YELLED at and chastised, even hung up on. Sadly, the management of this business is the worst I have ever seen. Do not rent a property from this agency, or attempt to deal with Cheryle Strong. She is beyond rude and has no interest in Tenants Rights. read more

I drove 2.5 hours to their office and got my application approved then went to look at a property my husband and I were interested in. I signed my lease that day and the whole process took maybe an hour. The girls were very nice and very helpful. I had a wonderful experience. read more

Attempted to rent from this company, but had to pay an application fee just to view the property. In all of my communication, the realtor I spoke with was quite unprofessional and rude. Taking my business elsewhere. Avoid this company. read more

I currently live at one of there town homes they are in charge of. Completely horrible experience. The manager along with all the other employees I have talked to on the phone have been rude. They have talked down to me and my girlfriend numerous of times, have just hung up on me concerning something that needed to be fixed and forwarded my calls after worth. I'd give 0 stars if I could.. read more

After calling to get info on some of their listings, I should've never went in the office. They were not interested in answering any of my questions. I thought it was weird they require a credit check before viewing a property, but I really liked two they had listed, so I turned in an application and paid the fee anyways. Taylor was quick to email me and let me know the application was approved, but that was Monday and it's now Wednesday night and an agent still hasn't contacted me about viewing any of their rentals. As a home owner, I say do not let these people manager your property. They obviously don't care about getting renters into your home. And as a renter, I say go somewhere else. They don't seem to care to have your business and it's a waste of a credit check. read more

Terrible. Awful. Incompetent. A/C broke down two months ago. Was fixed after a few days of phone calls. Apparently, when A/C was fixed, the workers reported to the management company that the heat was likely to go. Two weeks ago heat wouldn't go on- company promised to fix while I was on business trip. Fast forward October 26- no heat for days while I am out of town and my two year old is at home with hubby. Daughter now has double ear infection, fever and cough. Got my own guy to come out. Apparently gas line is shut off (either by A/C guys or because of carbon monoxide leaks) and the pipe is '100% corrupted'. Again, info that should have been handed to me 2 months ago and fixed. Several texts and phone calls have gone unreturned. Never, ever use this company. I am out of here as soon as I can be. read more

I submitted an application on a Sunday and called the following day to check the turn around time. Was told that since rent was due that day, that my app would not be processed until the following day. I called back the following day and was told that i was approved and asked when I was available to look at the place. I'm a mission essential worker and I am unable to take off of work to view homes, I asked for a weekend viewing or at least a day's notice or even a viewing at 5pm. i was then told that this particular agent did not show homes at night. Mind you 5pm is not night and the days are getting longer. I arranged to take off of work early the following day and before i was set to view, I received an email stating that someone else has already viewed before me and made a deposit. i was livid. I was then given an option to look at an alternate property or get my app fee back. i requested my app fee back. The next day I called and mentioned that I did see another property that I liked and was told that I would have to resubmit another app & fee, and that even if I did that someone else already had a viewing scheduled, and that they came first. Mind you there were 2 different town-homes showing available for viewing on their website, but I was never asked which one I wanted to view. I was automatically told NO! I went back the next day and of course the town-homes are still available. very poor customer service and TAYLOR is a BITCH!!!!! read more