Just stayed here again and loved my time here. I'm leaving feeling refreshed in mind, body and…read morespirit! Our room was clean, spacious with incredible views! I loved all the wildlife. I appreciated the free water on the room and water stations around the property. The pool is amazing! The gym and classes are fantastic! I was sad to say goodbye today, so I'll say 'see you later!'

Pros: remodeled rooms. My husband liked the shower. I liked the views. Bed was comfortable…read more Cons: We needed to extend check out by one hour. No matter who we spoke to, they wouldn't do it. We explained we just needed to shower and change after our bike tour, they wouldn't do it. Because of this, we will never come back here. the other guests here are chaotic. I was in the middle of checking in and a drunk woman interrupted us to claim her purse had been stolen. It wasn't. The guy had it at lost and found. Guests walking around talking loudly on speaker phone. the infinity pool gets so much hype, but it wasn't that amazing. And it says it's heated year round but the water still felt cold?

Pros: the pictures online do not do this place justice. Wow wow wow. We've had a wonderful time…read more The rooms are very soundproof. When I step into the hall, I can hear a baby crying. But when I'm in my room, I can't. The Wi-Fi is very fast. There's so much thought in detail that goes into everything. We left our bags with the valet in the front and they tagged every single item so they wouldn't get lost. And the tags are so well-made and so cute. In the room, there's more free luggage tags if you want them. There's chocolate in the room that were made on site. They have these adorable reusable water bottles. The scents to the toiletry products in the bathrooms were very pleasing. Everywhere we went people knew our name. Last night we ordered room service and I got the leek soup. I loved it. Cons: the price! On top of that, they add a service charge to nearly everything. We were feeling too tired and we canceled our restaurant reservations. Headroom service instead, and my husband did not like his burger. It was undercooked and underseasoned.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

Stayed in Colorado Springs for about three days and this place was amazing. It's a beautiful resort…read morewith lots to look at and beautiful scenery. Our flight got delayed over eight hours, but luckily this resort allows you to check in until 2 AM. I forgot his name, but the concierge at the front desk was very nice and so accommodating both over the phone and when we met him in person when we were checking in. The place also has a really cool gem, which is a little bit of a walk down the way, but it is free for resort guests. I included a video of the gym, which is pretty legit and really cool. We ate at the restaurant where we were seated outside and the service was OK. Our server was very nice and understandably. It was very busy. However, the food was very good and worth the price.. not too expensive either. Would definitely stay here again.

We really enjoyed our stay at Cheyenne Mountain Resort and would definitely stay here again…read more The room was spacious, clean, and very comfortable. The king bed was one of the most comfortable hotel beds I've slept in, and we loved having a balcony overlooking the lake, golf course, and mountains. The room had plenty of storage, a nice workspace, and a large jetted soaking tub. The resort itself is beautiful, well-maintained, and pet friendly, which was a huge plus since we travel with our dog. One thing to know before you arrive: the guest rooms are not located in the main lobby building. We didn't realize this and brought all of our luggage inside to check in before noticing the sign. Fortunately, our building was right next door, and the employee who checked us in kindly offered to help carry our luggage since there are no elevators. That level of customer service was much appreciated. A couple of things kept this from being a 5-star stay. The shower is inside the oversized soaking tub, so you have to climb in and out every time you shower. It wasn't the most practical setup, especially for anyone with mobility concerns. The air conditioner was also fairly loud when it kicked on, although it kept the room nice and cool. There was plenty of convenient parking near our building, but I was disappointed that self-parking is an additional charge. Overall, this is a beautiful resort with comfortable rooms, stunning views, and friendly staff. If you don't mind the extra parking fee and the tub/shower setup, it's a great place to stay while visiting Colorado Springs.

My girlfriend and I stayed in the Clark Gable suite at Cliff's House and had an amazing time! All…read morethe Clark Gable photos adoring the walls were awesome and definitely gave that old hollywood vibe. The bathtub was easy to use, spacious, and super relaxing. We were very comfortable and felt like we had every amenity we needed although their ice delivery system is a bit tedious and not the best system for having access to ice since you can only get it delivered. Otherwise, the hotel is in a perfect location where many local shops, restaurants, and attractions are walking distance. Doesn't get the full five stars because I struggled to get a hold of the front desk to gain access to the hotel at one point and I also called the front desk from my suite several times with no response which was inconvenient. But otherwise, highly recommend a stay here overall!!

Renovations are a mess , no food after 4pm, the refrigerator was in the bathroom under the sink and…read morenot working , the "heated seat" plug in is filthy , the bathroom needs caulked and cleaned , the guy grabbing our car told us he couldn't drive on to the valet because there was no room , a motorcycle was there, so after we drug all our bags down all the stairs ourselves we had to walk around the building. I'm sorry , just definitely not worth it to stay here and the carpets were just dirty even where there was not construction

Quick trip to the Colorado Springs location and enjoyed our day! Wasn't very busy, all the…read moreattractions were open and just overall pleasant time! The food at the snack bar and the waterpark was great however it did take a long time to prepare, and the ice cream shop was delectable! We went on a non-busy day so pricing was very reasonable too, but I understand it does get pricey! I wouldn't have been that happy if we paid what some of these folks actually pay. Wasn't a fan of the $20 parking fee however as with most regional attraction hotels, that's just a standard. Great time!

Our first visit to Great Wolf Lodge will definitely be our last. To be fair, the resort looks great…read moreand most of the staff are perfectly nice. However, the constant upcharging ruins the vacation vibe. You are nickel-and-dimed for absolutely everything, from overpriced meals to a steep $20 nightly parking fee. The worst part is their bizarre, locked soda fountain system. You have to scan your cup, which triggers a strict 20-second countdown to pour a limited number of ounces--with zero free refills. Even local amusement parks handle drink tracking more gracefully with annual cup designs. The stingy system feels completely out of touch with a premium family resort. Our stay on the 6th floor was highly uncomfortable due to excessive nighttime temperatures. Although maintenance attended to our room, the issue was barely resolved, and the room remained far too hot.During the service call, we overheard multiple radio dispatches indicating this was a building-wide issue rather than an isolated incident. An employee requested a central adjustment for either the floor or the entire lodge, but the technician confirmed that no such system control exists.Management needs to address these systemic HVAC limitations immediately. Additionally, elevator wait times were consistently excessive throughout our stay.

A top notch hotel when planning a stay in downtown Colorado Springs…read more The MX completed its redecoration in 2024, and still has that well-burnished look. The corner-windows lobby is huge, lined with wood and glass, filled with clusters of chairs and couches of various styles that should clash but instead create an upscale but cozy whole. That large space also provides seating for the BLK MGK coffee shop and the Golden Hour bar, and is the locale for weekly jazz concerts. Our room was on the second floor, near the entrance awning facing east. Despite being on Nevada, we have very few problems with traffic noise; the bigger challenge was the bright light from the building lighting and the dawn; it was tough to get the floor-to-ceiling blackout drapes well-closed. The HVAC worked well, but was quite loud when it would roar into life in during the night. The room (Silver level, King-sized bed) was high-ceilinged and open. The tile floor, rug, wallpaper, were all a variety of prints that, again, should have clashed, but instead were charming. The bed was comfortable. The chair and chase-longue, and even the desk chair were comfortable. Power outlets were plentiful and at a high enough level to be usable. The room came with complementary water bottles each day. No coffee machine (but a nice shop in the lobby). The sink and shower were open to the main sleeping area -- it looked like there may have been a sliding partition that covered that and the closet, but that was missing. Didn't bother my wife and me, and it did add to the feeling of size and openness, but be aware. (The WC was in its own closable niche.) The shower was huge, and the there were enough towel hooks and racks, in the proper places. The bathroom itself was missing any kind of mirror, though the floor length mirror in the hall served to a degree. Matching contemporary trend, there was only one waste can in the entire room (back in the WC), which is annoying. We peeked into the conference / ball room on our floor, just down the hall, and it looked very nice for a private function. The hallways were nicely appointed, with modernistic carpet that, yet again, should have clashed but gave a spirit of eclectic design. An old safe/vault door (!) in the hall let to a store room. All the people we interacted with, from the front desk to valet to housekeeping, as well as at the bar and coffee bar, were friendly and helpful. The biggest complaint you'll see is about parking. Being downtown COS, the options are plentiful but pricey. Valet parking is available, but expensive. There is plenty of metered parking you can make use of in the area. There is also a large parking garage (including charging stations) a block south on Nevada which charged $23 overnight, which seemed a pretty good deal. Depending on what you are doing, there is a lot within walking distance of the MX. The hotel has a spa and gym, though we did not make use of them. Net-net, the MX experience is expensive, but you get high quality and comfortable accommodations for the price. It served as a nice getaway for us for three nights during the week, and if we stay in downtown COS again, it will probably be there.

I stayed here one night in August and it was lovely. The staff was great accommodating and kind…read more The hotel is beautiful. I called to make a second reservation today and spoke to Spencer at the front desk. After the introductions, I said " I would like to make a reservation" He replied "what for?" A little confused, I said "for the hotel, please" He then copped an immediate attitude with me and said "for what days, ma'am" I gave him my days, and he immediately said they were booked. He needs some work in Customer Service. No need to cop an attitude with the customer when it's unnecessary. Ironic because I was looking at the website yesterday and they had availability. Furthermore, when my made my initial reservation in August, the lovely person at the front desk said to me when I inquired about booking the reservation for September " I have never seen this hotel sell out that far in advance. you should be OK to wait a few few weeks to make your reservation for September." That was a lie

Nice, clean rooms, friendly staff, mountain views from our hotel window, delicious made-to-order…read morecomplementary breakfast, and a nice, big pool and hot tub with plenty of chairs and clean towels available. Also a good location right in downtown Colorado Springs. We stayed here for one night with our granddaughter and she loved the pool! We really enjoyed the breakfast and want to give a shoutout to Jasmine, she made one of the best pancakes my husband's had in a long time!

A nice hotel on the edge of downtown Colorado Springs. The rooms are small and spartan but…read morecomfortable. The front desk staff are very friendly and helpful but checking in was very slow. Housekeeping has room for improvement. On one day, they didn't empty the trash can under the sink, did not replace all the used towels, and did not remove a used wash cloth from the shower. Also, there were brown drip spots on one of the bathroom walls that were there during my entire stay.

Loved our stay at Kinship Landing. It's the opposite of a…read moreboring, average hotel. Located right in the heart of downtown, everything is within walking distance, which made exploring incredibly easy. Kinship feels more like a community hub than just a place to sleep. There are frequent events, great work areas, and an inviting social atmosphere. Homa Cafe + Bar was a highlight -- awesome cocktails, great food, music, and a solid Happy Hour. You don't even need to leave the building to have a good time! Our room was spacious and had an amazing view, which made the stay even better. Definitely a spot we'd return to.

Management failure…read more Went there for a nice breakfast. I sat and waited for my order a very long time. I noticed two other people waiting with no breakfast. The wonderful young lady taking orders was literally running to deliver coffee. She said there was only one person in the kitchen. I walked out without receiving breakfast or a refund. There was no one there to give a refund. A couple was waiting to check out of the hotel, there was no one there to check them out. Beware the homeless walking by.

Negatives: 1. There was no facial tissue in our room. There…read morewas a hair dryer, with the nozzle on the shelf. We left for an outing, the room was made and trash thrown, but the nozzle was in the same spot. The dirt next to the trash, was still there. 2. I called if they have a sewing kit. Yes. But, I have to go down to pick it up. (In my PJ's, I did. They're too busy. I mean, they're short staffed). 3. They didn't have microwave oven inside our room. 4. The bar food was OK. They're fries were baked and tasteless, see photo. The burger didn't come with mustard & ketchup. 5. The instant coffee only have two, they didn't refill the next day. 6. The ironing board came undone, couldn't fold it back. Twice we left it out for the maid to put away. There was no padding, just the cover and the board. (?) Positives: 1. Shower was great! There were handle bars on the sliding doors. 2. The water was soft. I didn't need to use conditioner on my long hair. 3. The coffee were available early in the lobby area. 4. Breakfast was pretty good, as expected. I have to ask for ice cube twice (2 days we were there) to put in my Hydrapeak. 5. Security was very good. You can't enter the elevator without the room key. 6. We like the view in our room, we picnic there two nights, with foods outside take-out food, or food from downstairs bar. 7. Lots of restaurants nearby. 8. We like the portable little desk, we used that for our picnic by the window. 9. I realized I stepped on some blueberries (or something), and I used a make-up remover. It worked! I asked the front desk, if they have more. Yes. I went downstairs to pick them up. People were checking out, and yes, they are busy, and only one at the front desk, until another showed up to help me.

I honestly do not know why this hotel has such low ratings because we had a splendid stay!…read more First off they offer free daily breakfast weekdays from 6:30-9:00am and weekends from 7:00-10:00am. The basic options like eggs, bacon, hash browns, pancakes, milks (non-dairy options), coffee, tea, juice, yogurt, and oatmeal. All you can eat and they rotate the bacon and carb everyday. The staff is very attentive and friendly in the receptionist. We stayed for about 6 nights and the rooms did not have any issues. They have a mini fridge for you to put drinks in. There is also a small coffee machine. The views were very pretty from our room, we were on the highway side but the sound of cars do not bother us, but if that does it would be best to get a room in the other side of the hotel. Plenty of hot water and overall the room is quite spacious. Highly recommend this Hyatt Hotel!