Just stayed here again and loved my time here. I'm leaving feeling refreshed in mind, body and…read morespirit! Our room was clean, spacious with incredible views! I loved all the wildlife. I appreciated the free water on the room and water stations around the property. The pool is amazing! The gym and classes are fantastic! I was sad to say goodbye today, so I'll say 'see you later!'

Great Views. Zero Soul…read more I genuinely wanted to love this place. It had everything on paper - the views, the parking, the promise. So here's my honest advice: Book one night in the big suite, don't interact with management or the events team, eat somewhere else, and leave. You'll actually enjoy yourself. Here's the reality: It's gorgeous on the outside. But in my experience, there's no soul or integrity behind the facade. The service culture feels stuck in a bygone era - and not in a charming way. The locker rooms are cramped, poorly maintained, and frankly, they smell. The food is forgettable. The spa feels pretentious and operates on what I can only describe as a 1987 business model. I was told I'd need to order a nail job just to access the steam room. Make it make sense. The concierge was genuinely lovely - but it felt like her hands were tied by management's outdated approach. She seemed to want to help more than the system would allow. The events department was, in my experience, a major disappointment. Communication felt disorganized and unresponsive. When I asked for a simple proposal, I was told they "couldn't possibly do that for every inquiry" - in 2025, when AI tools can generate a polished, customized proposal in minutes. I tested it myself using Canva and Claude with their own metrics. Took me four minutes. The resistance to modernizing felt deliberate. Outside of the top-tier suites - which are reasonably priced by Colorado standards ---this felt like a mediocre hotel calling itself a resort. It is not The Broadmoor. It is not a Four Seasons. Those places deliver hospitality with humanity. This felt more like a zombie party with a great view. My honest opinion? It feels like ownership is either disengaged, burnt out, or simply no longer pursuing excellence. That said - if you're a Colorado local, the 10% room discount is a nice touch. Choose your room wisely, skip on-site dining, and check out 503W nearby for great prices and actual atmosphere. For corporate events? I'd look elsewhere.

Our stay at The Broadmoor exceeded every expectation. From the moment we arrived, the level of…read moreservice was exceptional. Every staff member was warm, attentive, and genuinely committed to creating an unforgettable experience. The property is beautifully maintained, with stunning mountain views, elegant architecture, and immaculate grounds that make every walk around the resort enjoyable. Our accommodations were spacious, comfortable, and thoughtfully appointed, providing the perfect balance of luxury and relaxation. The dining options were outstanding, with excellent food, attentive service, and a variety of choices that made every meal memorable. We also appreciated the many amenities and activities available throughout the resort, which made it easy to stay entertained while still finding time to unwind. The Broadmoor sets the standard for luxury hospitality. Every detail reflects a commitment to excellence, from the accommodations to the service and overall guest experience. We left feeling refreshed and already look forward to returning. It is truly one of the finest resort experiences we have ever had.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

We had a great stay. The staff was very friendly and helpful. The grounds are beautiful and…read morewatching the sunset from the deck was a highlight. We enjoyed the pool, the gym, the sauna and the s'mores by the fireplace on the deck. The rooms aren't very soundproof so after a couple of nights of early risers clomping around on the floor above us, they kindly moved us rooms to the top floor but then our neighbor was sick on their deck and we could hear all the unpleasantness.

My family of 3 just stayed at Cheyenne Mountain Resort this past weekend. First off, I thought its…read morequite insane that they charge $30 for overnight parking/night. Secondly, the check in process was not the best. We arrived at 3:15pm and asked if our room was ready by any chance. They said no it's not ready but they got our number so that they could text us when it was ready. I don't think they will let you check in early even if its 45 minutes early even if the room is ready. Not only that, we stayed at Cripple Creek and there are no elevators. We had no idea there were no elevators. The front desk clearly saw that we had a stroller and a baby and they did not ask if we needed help with our luggage. My husband lugged up all our stuff up 3 flights of stairs to get to our room. I called Front desk to ask if there's any rooms in the main building (apparently, they have an elevator there) and they flat out told us that they were completely booked and were of no help. The room itself was fine, it was not worth the $$ paid. They really need to make renovations to this hotel for the price they're charging per night. It's not a "resort" by any means and definitely not worth the resort fee. The drinks at Elevations bar were not bad, but heavily overpriced. I'm sure the breakfast buffet was also overpriced for what you get. Overall, I would not stay here again.

Everything was far beyond expectation. Our valet appeared out of nowhere before I could walk in and…read moreask. The front desk was helpful and sweet, and ice was delivered to our room. All of the shops and restaurants are in walking distance, and the restaurant and bar in the hotel are amazing. We will be back and definitely recommend!

My girlfriend and I stayed in the Clark Gable suite at Cliff's House and had an amazing time! All…read morethe Clark Gable photos adoring the walls were awesome and definitely gave that old hollywood vibe. The bathtub was easy to use, spacious, and super relaxing. We were very comfortable and felt like we had every amenity we needed although their ice delivery system is a bit tedious and not the best system for having access to ice since you can only get it delivered. Otherwise, the hotel is in a perfect location where many local shops, restaurants, and attractions are walking distance. Doesn't get the full five stars because I struggled to get a hold of the front desk to gain access to the hotel at one point and I also called the front desk from my suite several times with no response which was inconvenient. But otherwise, highly recommend a stay here overall!!

Quick trip to the Colorado Springs location and enjoyed our day! Wasn't very busy, all the…read moreattractions were open and just overall pleasant time! The food at the snack bar and the waterpark was great however it did take a long time to prepare, and the ice cream shop was delectable! We went on a non-busy day so pricing was very reasonable too, but I understand it does get pricey! I wouldn't have been that happy if we paid what some of these folks actually pay. Wasn't a fan of the $20 parking fee however as with most regional attraction hotels, that's just a standard. Great time!

Wolf lodge gave no resolution and blatantly refused to refund. I will be disputing with my bank…read moreover their extremely unprofessional behavior and failure to render the services I paid for. They say above they are wanting to make it right, that is clearly.for show. Do not let them mislead you into thinking they are a reputable company. P.s hey Curtis. You can't lie now as a screenshot of your so called making it right is now included. And yes. They offered me 26 dollars towards a new reservation after refusing to refund my 500 dollars. I'll be posting everywhere.

A top notch hotel when planning a stay in downtown Colorado Springs…read more The MX completed its redecoration in 2024, and still has that well-burnished look. The corner-windows lobby is huge, lined with wood and glass, filled with clusters of chairs and couches of various styles that should clash but instead create an upscale but cozy whole. That large space also provides seating for the BLK MGK coffee shop and the Golden Hour bar, and is the locale for weekly jazz concerts. Our room was on the second floor, near the entrance awning facing east. Despite being on Nevada, we have very few problems with traffic noise; the bigger challenge was the bright light from the building lighting and the dawn; it was tough to get the floor-to-ceiling blackout drapes well-closed. The HVAC worked well, but was quite loud when it would roar into life in during the night. The room (Silver level, King-sized bed) was high-ceilinged and open. The tile floor, rug, wallpaper, were all a variety of prints that, again, should have clashed, but instead were charming. The bed was comfortable. The chair and chase-longue, and even the desk chair were comfortable. Power outlets were plentiful and at a high enough level to be usable. The room came with complementary water bottles each day. No coffee machine (but a nice shop in the lobby). The sink and shower were open to the main sleeping area -- it looked like there may have been a sliding partition that covered that and the closet, but that was missing. Didn't bother my wife and me, and it did add to the feeling of size and openness, but be aware. (The WC was in its own closable niche.) The shower was huge, and the there were enough towel hooks and racks, in the proper places. The bathroom itself was missing any kind of mirror, though the floor length mirror in the hall served to a degree. Matching contemporary trend, there was only one waste can in the entire room (back in the WC), which is annoying. We peeked into the conference / ball room on our floor, just down the hall, and it looked very nice for a private function. The hallways were nicely appointed, with modernistic carpet that, yet again, should have clashed but gave a spirit of eclectic design. An old safe/vault door (!) in the hall let to a store room. All the people we interacted with, from the front desk to valet to housekeeping, as well as at the bar and coffee bar, were friendly and helpful. The biggest complaint you'll see is about parking. Being downtown COS, the options are plentiful but pricey. Valet parking is available, but expensive. There is plenty of metered parking you can make use of in the area. There is also a large parking garage (including charging stations) a block south on Nevada which charged $23 overnight, which seemed a pretty good deal. Depending on what you are doing, there is a lot within walking distance of the MX. The hotel has a spa and gym, though we did not make use of them. Net-net, the MX experience is expensive, but you get high quality and comfortable accommodations for the price. It served as a nice getaway for us for three nights during the week, and if we stay in downtown COS again, it will probably be there.

What an amazing experience. Even from the exterior of the Mining Exchange you get the sense of…read morequality. The interior has been kept pretty original to the era it was made and is impeccable. Some time the older original hotels may have that musty smell. THIS PLACE SMELLS LIKE A BOUTIQUE/spa. AHHHHHH.... Wonderful atmosphere where the staff felt like a family member hosting. The Oro restaurant next door has an amazing Italian based menu that is top notch. I can't say enough about the hospitality of the staff here. Just a pleasure to interact with. Jill, even hooked us up with some cards to use since I forgot mine at home. Just can't say enough about the Mining Exchange and their team. WONDERFUL!

Nice, clean rooms, friendly staff, mountain views from our hotel window, delicious made-to-order…read morecomplementary breakfast, and a nice, big pool and hot tub with plenty of chairs and clean towels available. Also a good location right in downtown Colorado Springs. We stayed here for one night with our granddaughter and she loved the pool! We really enjoyed the breakfast and want to give a shoutout to Jasmine, she made one of the best pancakes my husband's had in a long time!

A nice hotel on the edge of downtown Colorado Springs. The rooms are small and spartan but…read morecomfortable. The front desk staff are very friendly and helpful but checking in was very slow. Housekeeping has room for improvement. On one day, they didn't empty the trash can under the sink, did not replace all the used towels, and did not remove a used wash cloth from the shower. Also, there were brown drip spots on one of the bathroom walls that were there during my entire stay.

Loved our stay at Kinship Landing. It's the opposite of a…read moreboring, average hotel. Located right in the heart of downtown, everything is within walking distance, which made exploring incredibly easy. Kinship feels more like a community hub than just a place to sleep. There are frequent events, great work areas, and an inviting social atmosphere. Homa Cafe + Bar was a highlight -- awesome cocktails, great food, music, and a solid Happy Hour. You don't even need to leave the building to have a good time! Our room was spacious and had an amazing view, which made the stay even better. Definitely a spot we'd return to.

Management failure…read more Went there for a nice breakfast. I sat and waited for my order a very long time. I noticed two other people waiting with no breakfast. The wonderful young lady taking orders was literally running to deliver coffee. She said there was only one person in the kitchen. I walked out without receiving breakfast or a refund. There was no one there to give a refund. A couple was waiting to check out of the hotel, there was no one there to check them out. Beware the homeless walking by.

Negatives: 1. There was no facial tissue in our room. There…read morewas a hair dryer, with the nozzle on the shelf. We left for an outing, the room was made and trash thrown, but the nozzle was in the same spot. The dirt next to the trash, was still there. 2. I called if they have a sewing kit. Yes. But, I have to go down to pick it up. (In my PJ's, I did. They're too busy. I mean, they're short staffed). 3. They didn't have microwave oven inside our room. 4. The bar food was OK. They're fries were baked and tasteless, see photo. The burger didn't come with mustard & ketchup. 5. The instant coffee only have two, they didn't refill the next day. 6. The ironing board came undone, couldn't fold it back. Twice we left it out for the maid to put away. There was no padding, just the cover and the board. (?) Positives: 1. Shower was great! There were handle bars on the sliding doors. 2. The water was soft. I didn't need to use conditioner on my long hair. 3. The coffee were available early in the lobby area. 4. Breakfast was pretty good, as expected. I have to ask for ice cube twice (2 days we were there) to put in my Hydrapeak. 5. Security was very good. You can't enter the elevator without the room key. 6. We like the view in our room, we picnic there two nights, with foods outside take-out food, or food from downstairs bar. 7. Lots of restaurants nearby. 8. We like the portable little desk, we used that for our picnic by the window. 9. I realized I stepped on some blueberries (or something), and I used a make-up remover. It worked! I asked the front desk, if they have more. Yes. I went downstairs to pick them up. People were checking out, and yes, they are busy, and only one at the front desk, until another showed up to help me.

I honestly do not know why this hotel has such low ratings because we had a splendid stay!…read more First off they offer free daily breakfast weekdays from 6:30-9:00am and weekends from 7:00-10:00am. The basic options like eggs, bacon, hash browns, pancakes, milks (non-dairy options), coffee, tea, juice, yogurt, and oatmeal. All you can eat and they rotate the bacon and carb everyday. The staff is very attentive and friendly in the receptionist. We stayed for about 6 nights and the rooms did not have any issues. They have a mini fridge for you to put drinks in. There is also a small coffee machine. The views were very pretty from our room, we were on the highway side but the sound of cars do not bother us, but if that does it would be best to get a room in the other side of the hotel. Plenty of hot water and overall the room is quite spacious. Highly recommend this Hyatt Hotel!