Could not have had a better experience here! Sage, our adoption counselor, was super knowledgeable…read moreand took the time to really get to know us, answer any questions and suggest which cat would be the best fit for us. He did a phenomenal job, as the "Duchess" is already bein' a lap kitty the first night home. We're really so appreciative and are excited to give this lil' girl a loving home experience. Also this is a beautiful facility! It's heartwarming to know that these rescue animals have a wonderful space to stay until they are carefully placed in their new homes. Well done HHS!

Adopted my most amazing dog Marco from here 9 years ago :) he's the sweetest boy I'm so lucky to…read morehave him. Thank you for saving him off the streets

I have been fostering with them for 6 months now and I can't say enough good things about this…read moreorganization. The staff loves their job, are on it when your foster is sick and are pros at social media marketing to show off the fosters cuteness. What I love most about this organization is that most animals are in foster homes. It gives them time to decompress and allow them to show their true potential. Future adopters are able to really get to know their likes, dislike and quirks. Don't hesitate to volunteer, foster or adopt your newest cuddle buddy

Staff members at OTAT were very helpful and informative, their dogs are clearly loved and well…read morecared for. They gave us great tips and resources after we adopted Fitz! The process was easy and affordable. Thorough medical record keeping. The only bad thing I could say is the facility does feel a bit under-resourced for a rescue group that has been around for 3 decades. Feels like walking into a rental home, but I assure you this group and their team were highly professional and high quality! Will certainly be recommending OTAT to others. :-)

*update* We highly recommend Wright-way Rescue in Morton…read moreGrove. Amazing, welcoming staff- and we brought home a kitten. They deserve the business! As for Animal Care League- cery disappointed with how my wife and two young daughters were "welcomed" as we inquired about adopting a kitten. We felt dismissed simply being told to fill out paperwork and return later. It's not as if they were busy with other customers as a lot of the volunteers were standing around, simply staring at us as we stood at the counter. It wasn't until we were already out the door that a a volunteer (not the staff person at the desk we spoke to) thought to invite us to their BBQ event later today, which included children's activities. How could you miss on offering that? We would have loved to give a kitten a home, as we had given their thrift shop business and my parents had adopted two dogs from this place over the last couple decades.

The staff was awesome! They were very friendly and answered every question…read more They were genuinely happy for one of their animals to be adopted.

Kind, caring and wonderful group to have in our neighborhood…read more I've taken feral cats in to them as part of their TNR Wednesdays. They're helping keep the feral cat problem down locally and that's a great thing. Kitties up for adoption were in clean cages and several others simply lounging around, roaming freely. Place has a good vibe. They're definitely busy, tho. It's tough work.

Went here before the holidays to adopt an adorable kitten named Tiger for my 10 year old daughter…read more Within 3 weeks he's at the vet very sick with a blood disease etc. The next day he died. My daughter is very distraught. Never Again

I had a very beautiful experience with wagon tails they were so nice and so kind and so helpful…read morethat I really appreciated I wish all the dog services that are out there like the one on Western were like this the woman really helped me out and I thank her very much thank you

During my visit, I was treated in a beyond unprofessional manner by one of the security guards at…read morethe facility. The interaction made me feel unwelcomed. After multiple remarks were made, the security guard then expressed frustration that I had not called ahead, even though I had made multiple unsuccessful attempts to contact the shelter by phone beforehand. I brought in a stray kitten hoping to receive guidance and support from the facility. What disturbed me most was a comment: when discussing the kitten's condition, the security guard stated that the cone would not be necessary because the kitten would be euthanized due to being found with a prolapsed rectum. I found this comment extremely insensitive and upsetting, especially considering the vulnerable and emotional nature of the situation. Despite being there for a matter involving a hurt animal seeking support. I was under the impression The Department of Animal Welfare, Care & Control states that it is dedicated to protecting the well-being of both animals and residents while promoting humane and responsible treatment. Unfortunately, my experience did not reflect those values. The manner They spoke to and approached me was unnecessary and disrespectful. After looking further into the matter, I also noticed multiple public reviews from others describing similar experiences. One review left by Natalie Flores approximately three months ago stated that a security guard and another worker were overheard speaking negatively about residents and making comments about "how dumb residents are and their lack of brain cells." Reading that, alongside my own experience, was extremely concerning and disheartening. As a young resident in the community, seeing residents and visitors being treated poorly in a place that is supposed to provide care, compassion, and support is honestly hurtful.

I adopted my boy Roscoe from here a little over a month ago and had a great experience. He reminds…read moreme of my childhood dog so when I saw his photo I immediately applied. Within the next ~30 minutes, I received a response from WSHS telling me my application was approved and they would put Roscoe on a hold for me so I could come meet him! No one would get to adopt him until I had the chance to meet him first, which was amazing news since I couldn't get there same-day before their closing hours. The next day I planned the trip out there (a bit of a trek if you live in Chicago, but so worth it) and took my new best friend home! It was a seamless process, they gave us a free toy to pick out and take home as well as thorough medical records, background, and other supplies! I'm so happy with how seamless and quick everything was here!

They have a survey questionnaire for interested adapters. However, the wording in the questionnaire…read moreis very questionably worded so to speak. It asks what options for clawing are you interested in? I took this to mean these were the options that they had available for adoption, but really it was a trick question meant to completely deny your application. So for any future would be adapters this location will immediately deny your application if you check any of the declawing options. I want to reiterate that I don't declaw my cats and never have, but I have adopted cats that were declawed by previous owners as well as cats that have never been declawed. To anyone who makes it this far and is still looking to adopt a cat or any pet, I suggest that you go to the city Pound. They are far more invested in getting those pets a home because the ones that don't find a home will be euthanized.

Because I am looking for a dog... And there is no place that shows the dogs they have available and…read moredescriptions of their temperament. What a home would be like for them... Like the perfect home. You can't have a website up and not have any information on your animals for people that are looking

I am a huge advocate for adopting dogs…read more This Rescue, Underdog Railway Rescue is unique because they have you foster to adopt an approved dog for two weeks to ensure it's a good fit for both the dog and the potential pet parents. Also, all these dogs are fostered at loving homes, which also makes it easier for them to transition to your home. Karen at the rescue also does a great job matching potential pet parents with their dogs. While the first dog I looked at unfortunately was not a good fit for me, the second dog was! Karen was very patient, kind and determined to find me a better fit! With the adoption it typically includes the rabies tags, neutering, a first free vet visit at certain approved locations within the first week, all required shots and Microchip (at least for our adoption). The adoption fee was reasonable all considering too. Adoption is the only option!! Please consider this small Rescue! They have certainly earned all five stars!! https://www.petfinder.com/member/us/il/elmhurst/underdog-railway-rescue-il843/

I love this group so much. We had been looking for a pup and we were referred to ARF and I have had…read moreextraordinary service! Everyone has been so nice, kind, and their dedication to their mission is unwavering. I'm so grateful to them for our Louie !!! 100% gold star

I'm not sure that these folks actually want to adopt out their rescue pups. Was approved and got…read morean email stating I was approved. Second email said wait 5-7 days and respond with dogs you're interested in, which I did. Never heard back. Ended up going to a local rescue and adopted a senior companion with special needs to add to the family. Our last rescue we had for over 11 years and we kept in touch with not only his rescue (yearly with donations and events), but with the actual person who rescued him. We are sorry ARF turned out to be such a disappointment with no communication after application approval. But nonetheless, it worked out for us and the rescue we rescued from. I was warned in the therapy dog community not to attempt to adopt from them and they were correct. Hate to leave a bad review since it's all volunteers, but simple communication goes a long way when there are a lot of pups waiting for forever homes out there.

A wonderful rescue! They TRULY care about animals. Many have been rescued from high kill shelters…read more Animals that are set to be eauthanized because they're homeless. Reach Out Rescue's animals are fully vetted and spayed/neautered. They don't have a facility but a number of loving fosters throughout the surrounding communities. They do have adoption events and more information on their website. They also have a Facebook page. It's been a great pleasure dealing with them!!

ROR really cares about the animals they take in. I haven't adopted from them but know Tracy and…read morehow much her and the ROR members care about the animals and about animals that may otherwise been put down. I find Lauren's review so unsavory. My husband and I recently adopted a Golden Retriever puppy from a rescue and 3 had to give 3 PERSONAL & PROFESSIONAL REFERENCES in addition to lots of info. Guess what? They called them all to see what kind of home we could give Dylan. Lauren - the rescues want to make sure they have chosen the best home possible. I'd rather give a rescue my info than a pet store my credit card!!! Save a life - adopt!