After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

I'm disappointed with my experience trying to adopt through PAWS…read more I first visited the shelter to meet Neptune, but he was being housed in the stray section rather than the adoptable area because there was no available space. I was told that if I wanted to meet him, I needed to submit an adoption application and schedule an appointment. I submitted my application on June 6 and did everything I was asked to do. Since then, I have called PAWS at least twice a week and sent multiple follow-up emails asking for an update on my application and whether I could schedule a visit with Neptune. I also reached out about two other cats but never received a response regarding them either. I completely understand that PAWS is short-staffed, and I truly appreciate the work they do for the animals. However, communication with prospective adopters is just as important. Even a quick email saying that my application was still being reviewed, that there was a waitlist, or that another adopter was ahead of me would have been appreciated. Instead, after nearly a month of waiting and repeatedly trying to get in touch, on July 2 I finally received a very short email simply stating that Neptune had been adopted. While I'm genuinely happy that he found a home, it was extremely disappointing to spend weeks trying to communicate with no meaningful updates, only to receive a one-line email at the end. Also, I dont understand not trying to maintain a good communication and just keep the adoptees in the loop, it is actually frustrating when there is nothing i could do rather than emailing and calling them, it just is not fair. ( I am saying this based on all the previous google/yelp) reviews i have had, it does seem like this is an recurring problem and there has been nothing done to solve this, just seems suspicious at last. I hope PAWS can improve its communication with prospective adopters. Many people are genuinely trying to provide loving homes for these animals, and applicants deserve timely updates, even if the answer is simply that a cat has already been adopted or that there is a waitlist. Better communication would make the adoption experience much more respectful and transparent for everyone involved.

Great place, caring employees, clean and very reasonable prices…read more Little hard to get an appointment as soon as possible but worth the wait

UPDATE: Just took her to BevLabs instead to have her checked. She has a mammary tumor and needs…read moresurgery. UPDATE #2: I highly suggest bringing your pets to BevLabs in Blue Island instead of BHAH! They have the most kindhearted and friendly staff who will treat your pets with lots of love and care. They took care of setting up a payment plan for me when they noticed I was in distress, the vet herself was incredibly thorough and kept me in the loop about absolutely everything, and the clinic receptionists are very friendly and super helpful (unlike BHAH) UPDATE #3 lol: it was a malignant tumor, so essentially they were just going to let her suffer. This feels so full-blown-Karen to do, but I have to put my pride aside once my baby is involved. I took my cat in to get some minor cuts checked and a mammary lump looked at which everybody knows is something pretty urgent/needs to be addressed ASAP. The vet (Walsh) didn't locate the mass and sent her home with a clean bill of health. Nobody told me that they weren't able to locate it until I realized that I didn't get enough information during the discharge and called back. I wanted to know what the mass was if not something malignant (if it was a cyst or a lipoma, etc.), and their answer was that they "didn't see it". So rather than letting me know that or having me show them where it was (even though it was very clearly written in the intake paperwork) and having a definite answer for me, they just made the assumption that everything was fine and WOULD NOT have told me that had I not called back on my own. No bloodwork or x-rays to double check since they couldn't physically locate it (If they even tried. It's literally right there.) They honestly should reimburse me since I have to start over again at a new vet and get her reassessed. It feels wildly unfair to have me pay in exchange for zero answers. When I called back for the third or fourth time, they said that they aren't able to see her again until two days from now. I feel extremely uncomfortable having to wait to get my cat seen AGAIN for something that should have easily been addressed the first time I was there. If this turns out to be something aggressive and they had me wait multiple days to resolve it, we're going to have a massive issue. I've been up all night worrying and I've been crying all day. They didn't take my concerns seriously whatsoever and I would never feel safe bringing her back there again. We need vets that we can trust to be thorough and will communicate/give us answers to our concerns regarding our pets. I loved having this office so close as my cat is afraid of being in the car. I'm so disappointed and scared, and I'm so worried about my baby.

Dr. Jay is the absolute best vet ever. We have been going to him for 8 years. We moved 45…read more Minutes away and still go to him for visits. One of our dogs had an accident and got cut and he said that he can do the surgery himself or take her to a specialist. We wholeheartedly trusted Dr. Jay to do the surgery and Gigi made a full recovery. He is the most honest vet ever.

Not the best smelling place in the world, but I understand that they are dealing with a lot of…read moreanimals and they are very short handed. That being said, I went in to have my dog helped on her way to Rainbow Bridge (if you know you know). The staff was SO helpful, understanding and consoling that it made a very difficult time 100% easier.

Could not have had a better experience here! Sage, our adoption counselor, was super knowledgeable…read moreand took the time to really get to know us, answer any questions and suggest which cat would be the best fit for us. He did a phenomenal job, as the "Duchess" is already bein' a lap kitty the first night home. We're really so appreciative and are excited to give this lil' girl a loving home experience. Also this is a beautiful facility! It's heartwarming to know that these rescue animals have a wonderful space to stay until they are carefully placed in their new homes. Well done HHS!

Adopted my most amazing dog Marco from here 9 years ago :) he's the sweetest boy I'm so lucky to…read morehave him. Thank you for saving him off the streets

They handled my ashes recently from dearly departed. Sookie I miss you and thank you so much for…read morethe care you painstakingly took to turn my frown upside down!

We brought our Beloved Pomaranian Cody to Cherished Pets Remembered. He was our Best Buddy for…read morealmost 17 yrs. The Director Matthew was so sympathetic and caring. He went above and beyond to ease our pain in the process of letting go and having him Cremated. Thank you so much for your kindness. The Townsend Family ( Palos Hills IL )

Safe secure and peace of mind definitely recommend for a boarding walking or checking up on your…read morepets

Desiree has been walking my dogs for over a year now but recently pet sit them along with my…read morebunnies and reptiles...... she did an awesome job and kept everyone safe.... she is very responsible, caring, and honest. I I definitely will continue to use her and recommend her highly.

Sabrielle and her staff truly understand and care about dogs. I have a very special little dog who…read moreneeds a lot of training and attention to help overcome her behavioral challenges and they not only understood what to do immediately, we've been making steady progress since we first met everyone. The convenient Wheaton location of the facility is great for daycare and they also allow for half-day daycare too. Very flexible scheduling. When I pick my dog up, I can tell that she's received personalized attention from the staff and that she has been well cared for. Often she's been able to work one-on-one with a staff member for nearly all of her half-day session. We also attend the group classes which are incredibly unique and let my dog build up practice interacting with other dogs in a way that reinforce new, good behaviors. My neighbors are thrilled with the progress almost as much as I am - my dog no longer automatically barks at everyone outside now and is able to make new friends. The in home training we did originally was incredibly valuable to get us started on the right foot. We need to do that again very soon! Is it the least expensive daycare and/or training in the area? No. But it is ABSOLUTELY worth it. When I leave my dog in the care of The Canine's Voice I know that she's going to be safe, loved, and will learn a few things while she's there. The classes are incredibly valuable too. The results speak for themselves.

We've only ever rescued older herding dogs, so we decided to get a 10-11mo…read more.. Sabrielle helped us greatly in the process giving us tools to tame the little maniac. She had plenty of tips and techniques and it was nice having her visit the home for the sessions to see how he is in that environment. After several mixed purpose sessions I feel like we're on the path to success, maybe. We hope .