Currently here at Vna for a doctor's appointment I did make it to my doctors appointment around…read morethe grace period time so although I was initially late for my 915 appointments, I did make it within the 15 minute grace period and it is now 1029 and I'm still sitting in the front lobby of 213 Main St., Bensenville VNA location staff are always not occupying their time usefully and this is a continuation since I've been coming only reason for that is this is the only close primary care physician near me I would also load pics of their workers that's currently here just sitting on phones behind the desk but I dont want to just single out individual when it's a team effort to provide bullshit customer service in healthcare.

Receptionists and nurse on duty were so rude and they were so lazy and they treat you like your not…read morea valuable patient or customer. I came there friday morning. During my check up, the doctor told me to get some lab work from outside clinic which was just doable in a day. So before i left the clinic to asked the receptionist to book for an appointment for the following day (saturday) so that i can finish my checkup. The arrogant receptionists told me that the result would take 2 days to proccess so she cannot book me an appointment. So i asked her how about monday, she told me that "monday is too soon, ussually result will come after 5 days." I was trying to be very patient but i started to get upset with her responses. The lazy and arrogant nurse over heard our conversation came to us and told me that "they still have to read the results and tabulate the readings so monday is too soon" With this statement from the nurse, i felt they were not so helpful to their patients. Anyways, so i booked for another appointment next friday. I then went to the clinic for my lab work. I asked the guy, when can they send the lab results to vna. They guy told me that they will send it on thay same day friday. So i was glad. On thursday next week, the day before my next appointment, i called vna to see if they have my lab results, i lady told me that they did not receive any. This was 5 days after my lab. So i called the clinic to see if they have sent it. They guy told me that they did sent it on the day i got my lab work. Moreover, the guy was so helpful and told me that he will sent it again to vna to make sure they got my result for my appointment tomorrow. So i got confused and disappointed. The following day, when i went to vna, the lazy nurse and receptionist told me that they did not have my result. They even added that the clinic where i got my lab work, would always say that they will send it but they wont. With this sense, i felt they were just mistreating their me. So i made another appointment on monday of next week and hope that they will get the result. When i came there, the lazy nurse told me the same thing. They didnt have they las result. I was so upsetand disaapointedThey knew i had an appointment, so they should have followed up to the clinic for my result or they could have just told me to get it from the clinic and bring it with me. Rather they did nothing at all. When i started to freakout, they doctor came out and talked to me and told me if i have a copy of the lab results and bring it to the clinic to that she could read it and proceed with my checkup. While the doctor was talking to me i looked at the nurse and the receptionist and i saw they were looking at each other rolling there eyes. They felt like they were above me. And i would like to add, they nurse was so arrogant, when i checked in the clinic, i had my body temperature checked, she overbearingly told me to remember my body temperature because she will ask for it even though she had a thermometer gun on her hand. So arrogant. I will never come back to this place.

I went through 3 primary care doctors, saw 4 specialists, was written over 10 different…read moreprescriptions, and was feeling awful for well over 9 months. Not to mention racked up over $10,000 in medical bills and the needle was moving in the wrong direction. Fortunately I found Doctor Kozlowski, who listened to my concerns, performed the right functional tests, and offered high quality vitamins and supplements. Literally in about 4 months I went from feeling my worst ever to feeling 80% of my usual self again and am still improving everyday. If you want to pop some pills, take the easy road, and feel slightly better short term while risking your long term health, go to your current doctor. If you want to learn about a whole other side of medicine that can actually heal you instead of put a band-aid on your problems all while using food & natural supplements to make you feel your best ever, then Doctor Kozlowski is the guy for you.

I'm glad to hear that many patients have benefited from Dr. Koz but for me it didn't work out. I…read moreactually never got a chance to see Dr. Koz and instead saw a female assistant regarding a serious autoimmune blood condition at the time. I don't recall exactly anymore but she wasn't an MD but had some type of functional medicine training certificate. I spent a few hundred bucks with consultations, supplements, and a stool test that didn't lead anywhere or improve my condition. She was unsuccessful in identifying the root cause nor even knew about my condition. Dr. Koz was so busy I never even had the opportunity for a one on one to ask questions, etc. Overall it wasn't a good experience and I had to move on.

I saw this doctor a few years ago in different location. Due to my health conditions I could not…read morecome to the office and asked him for a video appointment (which had been advertised by his office as an option). He insisted that I came personally (knowing it would be a hardship for his patient). Now prepare yourself for a punch line: When I arrived he canceled my appointment (sent his assistant to tell me to the waiting room) without seen me saying he had too many patients that day. What can I say?

Best. Doctor. Ever. You might have to wait to see him so try…read moreand get the first appointment of the day if possible. That said, the reason there is a wait is because he takes the time to answer your questions and address all your concerns, not just the ones that he thinks are important. Great person as well, something to be said for that in this day and age. He saved my life because of his attention to my bloodwork. I went in at 10:30am and he called me at 1:30 to tell me to get to a hospital ASAP (oops, STAT!). I will continue to recommend him!

I took my kid in with a suspected broken arm, and was told there was a $98 balance due for a…read moreprevious visit. I showed them that the bill had been paid a couple of months back and even showed them that the balance was $0 in their phone app. They didn't budge, no pay - no service. They told me to take it up with billing, who at that time was closed for the day. Didn't matter that I had a kid in distress. I took my kid to Duly immediate care in Schaumburg and was in, diagnosed and treated in well under an hour. I did call billing the next working day and they told me there is zero balance, and the facility should have treated my kid and handled any billing issues afterwards.

I booked an appointment for 3:00PM today. Received an email saying I was confirmed for my…read moreappointment. I walked in the lady in the front said that they were closed already. How are you going to say you're closed when you guys close at 4PM?! That is unprofessional, bunch of lazy workers here. Do not come here, you will waste your time!

As far are the medical services go, they're great. Got the job done. However, this doctor's…read moreservices are extremely overpriced. Regardless, after being told the amount I owed I told the receptionist to send me a bill via postal mail in 1/2019. 9 months later (in 9/2019) I received a call for a debt collector on behalf of this doctor. I never received a bill from this doctor's office, never received a phone call from them during the last 9 months trying to collect payment, and then they sent me to a debt collector. IT IS ILLEGAL TO SEND AN INDIVIDUAL TO A DEBT COLLECTION AGENCY WITHOUT GIVING THEM PRIOR NOTICE THAT YOU ARE GOING TO DO SO. When I called the office to notify them I did not receive a bill for my 1/2019 visit I was told by the receptionist "my system said the bill was generated and I can't control if you get the bill or not". I asked why no one picked up the phone to ask if I had received a bill in February, or March, or May, or June, or July, or August before sending me to a debt collector? I was told by the receptionist "Are you done speaking now?"... Worst doctors experience I have had with extremely unprofessional, unhelpful, and unknowledgeable staff. Highly do not recommend. If you're looking for a good podiatrist go to Dr. Sanfillipo in Addison on Lake street. Much better service and nicer staff.

Dr Velarde seriously is amazing at what he does. He has worked on my moms foot for fungus, ingrown…read morenail that was infected and performed surgery for torn ligament on her as well and recovery was fast and no complications. My brother, my cousins go to him and now I have my boyfriend go to him as well twice and we actually have an app this afternoon. Seriously this doctor is good and doesn't sugar coat anything. I like this office better the the one on 26th street. He has all his equipment here and it just looks cleaner. His staff is friendly (the ones in Bensenville that is). All in all he most definitely deserves all 5 stars.

I was referred to Dr Tolitano because a physician suspected I had May Thurner syndrome/pelvic…read morecongestions syndrome. I had an ultrasound in his office and met with Dr. Tolitano the same day. Based upon my results, he said that I had May Thurner Syndrome and recommended we place a stint. I was called by his staff on my way home and they wanted to perform this procedure the next week. This is an invasive procedure so I of course began my research and decided to get a second opinion. I am very glad I did! I DO NOT have this condition and DO NOT require a stint per a CT scan being performed at Northwestern. Unfortunately, Northwestern has shared that they are seeing many patients that are having stints placed when not necessary. Do your research before letting any doctor perform a procedure on you. I am sure glad I did!

Great experience! The entire staff and Dr. T has been extremely helpful and seem to really care…read more Working with my insurance and making sure I get the treatment I need.