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    Greece By Metro Tours

    5.0 (2 reviews)
    Open 9:00 am - 5:30 pm

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    AAA - Peabody

    AAA - Peabody

    3.5
    (36 reviews)
    1.1 mi

    I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

    NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

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    Yankee Travel US

    Yankee Travel US

    5.0
    (3 reviews)
    13.8 mi

    Sean is a tremendous source of critical historical facts. Plus he is an interesting person to spend…read moretime with walking on the Freedom Trail and throughout Boston. He was fun and thoughtful in his approach and offered as much information as you could imagine told in an easy to digest fashion. He is a local and knows his state's past inside and out. He is probably the best tour guide I have ever had. And this is from someone who went to college in Boston and I was doing this walk with my best friends from college. Thank you Sean! You will not be regret having Sean show you the town.

    Sean has a wealth of knowledge in the history of Boston, Cambridge and nearby towns and the…read morecritical role they played in the American Revolution. He is also an amazing tour guide, personalizing the tour based on individual preferences and interests. While I had already seen Boston and Cambridge once before on my own, I now appreciate the places I visited even more not only because of their own natural beauty and charm, drive for innovation in a vibrant economy, and scenic beaches, but also Sean's the intricate storytelling behind each monument, modern building, sculpture, a famous person (even food and beverages like a charming casual place to relish a dark chocolate drink or indulging pizza from a local popular pizza place). That storytelling from past to present mades the tour more holistic and memorable, so much that I'd like to come back to Boston and Cambridge and explore more sites not yet visited. So, if you want to immerse yourself in a adventure in the East Coast, reach out to Sean and check out his website and youtube channel.

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    Yankee Travel US
    Yankee Travel US
    Yankee Travel US

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    Greece By Metro Tours - travelservices - Updated August 2026

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