We recently moved into a new home that appeared to have been ill-maintained. I was sure the air…read moreducts and dryer vent must be in desperate need of cleaning. In researching duct cleaning companies, I kept coming across horror stories about cost overruns and inadequate work. I requested three bids, hoping to get at least one good one. The first company said they used a "100% biobased disinfectant technology approved by the USDA," but when I inquired what the technology was they didn't explain. The second offered an add-on service, but when I asked about why I'd need it, they admitted I didn't. They also came in hundreds of dollars about the third company--Lowe's Air Duct Cleaning. I liked Lowe's flat rate: no surprises! I liked the service even better. The technician arrived on time. He took off his shoes in the house and was respectful of our things. He worked diligently for about seven hours to clean our dryer vent and the ducts for our three HVAC systems. He showed me before and after pictures that I could identify as ours because I'd found the same pet food kibbles elsewhere in the house from the former owner. The ducts had been so filthy that, after cleaning, I noticed a difference in the HVAC's performance! I highly recommend Lowe's Air Duct Cleaning.

I received a fair quote (saved $29.00 buy paying with cash!) and was able to schedule an…read moreappointment the same week. Received a call from Mr. Belman Hernandez letting me know when he would arrive which was in the 2-hour window. He worked effectively, performing the duct and vent cleaning in under 2 hours. He ensued the work areas were cleaned before leaving.

Air Duct Pros was quick to respond, pushed back the arrival window to work with my schedule, and…read moreworked around all of the furniture and boxes we had just moved into our new home to effectively clean our whole system. They also understood my anxiety about my cats escaping and made some slight adjustments to keep them safe and complete the job correctly. They also sent before and after photos and were very professional and personable. Lastly, since they couldn't clean our dryer vent since it's on the roof, they recommended another company (who did a fantastic job too!). We will certainly use Air Duct Pros again.

I wasn't here to see them complete the dryer vent cleaning my wife was. She said both men were…read morevery professional and nice to talk to. We didn't have the vent cleaned over 3 years and it showed. The blockage was cleared away in 20 minutes.

Great job on time carpet look great came in on quote highly recommend would call the next time I…read moreneed carpets cleaned

I got my air ducts cleaned here and he was super thorough. Explained everything from the process…read morefrom start to finish. Along with cleaning everything and making sure everything was nice and clean for me. I did shop around before picking a service and the rates were similar, but the customer service is what won me over. Highly recommended.

Superior Cleaning Solutions responded to my request in a timely fashion. The technician Marico…read morearrived within the specified time window and asked me if I had any questions or concerns. The carpet looks so fresh and clean. I will definitely be retaining their services in the future!

We wanted our stairs, hallway, and landings cleaned along with pet deodorizer. Superior was very…read morequick in getting me scheduled and my estimate. I appreciated that I'd know the cost up front before they showed. Scheduling was very quick and went through text so I didn't have to get on the phone. I love ease of access for setup and cleaning. The team showed up earlier than expected and I appreciated that as well. It didn't take too long and they let us know what they'd do and how long it would take for the carpet to dry. The carpet feels and looks clean.

I needed my dryer duct cleaned. The crew that came was nice, but they did not have the appropriate…read moreequipment to reach my dryer vent. They attempted to clean it from the inside, used my central vacuum (I did offer to let them use it as all they had was an under powered portable) and with their brush, rod extensions, and air nozzle tip could not reach the end of my vent run. My vent meets building code - A company claiming to be able to clean a vent that is built to code should have the tools to do so. Their ladder would not even reach above one floor, at full extension landing in the middle of my home's windows. They did not have a bridge to safely use the ladder to bridge the window. Any painting company has bridges for just this purpose. How can a duct cleaning company not have this? How can their air hose and extension rods not reach the length of a duct that meets building code? I was charged for the cleaning, but the duct remained blocked. I called back, and they sent the same crew, with the same tools, and were unable to clear the blockage. Their solution? Offer a $25 consolation 'refund' because their 'reputation' is so important to them. I will include a copy of the email I received from their customer service below: xxxx xxxxx (name removed) 4:33 PM (1 hour ago) to me Hi Mr. XXXXX, Given the circumstances, a $25.00 refund is the only option available.  A full refund is not applicable because we were allowed to attempt to clean and we went out twice and tried.  We were willing to go into the attic for further access but were not allowed to.  If you do not want to accept this,  you don't have to, but I would like to give you something back as we do acknowledge your dissatisfaction.  If you dispute the charges, we will challenge it and the partial refund offer will be off the table.  Please let me know how you would like to proceed. Thank you, xxxxxx xxxxx (Name removed) Branch Support Administrator Baltimore | Rockville | Alexandria | Gainesville | Richmond | Hampton | Minneapolis Stanley Steemer | 5611 Wellington Rd. Ste.107 | Gainesville, VA 20155 P 800-257-8336 | D 571-364-7246 What is NOT mentioned is my vent is not easily accessed from the attic - and after they first attempted to clean from the outside and could not (ladder just a little too short, and no window bridge) and couldn't clear with standard tools, they wanted to enter my attic full of blown insulation. If I had known this was even a possible approach, I would not use them. Disrupting blown insulation, even using boards to bridge trusses, does not ensure the insulation will not be compressed and lessen the ability to insulate. I have worked as a career lieutenant for a municipal fire service for over 20 years and have been in many, many attics. I would clean my own vents, but I don't own a 24 foot ladder and I don't use work equipment for home use - hence me calling Stanley Steamer. I can only say that I am completely dissatisfied with the end result. So much for a guarantee. Well, I hope the fee they charged will be worth the review I am leaving - because I plan on leaving more on many more review sites. Everything I posted here is true, other than the location listed for me (privacy reasons I don't list my real location, but it is in MARYLAND, not CALIFORNIA)

I am cross-posting my review left on Google here. I live in Middle River, MD and used Stanley…read moreSteemer for air duct cleaning for the first and last time. Bottom line up front: I paid $730.00 for a terrible job done. My review is below. The two technicians (Robert and Dorian) that came to my essentially new townhome made a complete mess and I recommend that nobody use Stanley Steemer unless they truly have no other choice. I did not realize that I needed to walk around and monitor their air duct work like I'm a teacher and they are small children, for the money. We received a text message saying they were going to be here soon, so we were waiting, but apparently they stopped for lunch first, and showed up when they felt like it. We both were working from home and would prefer if the arrival window they provide is accurate. When they finally came, the equipment they used was dirty (the huge suction pipe they put together throughout my home should have had some plastic underneath it - I had to vacuum all of my stairs after they left) and extremely invasive to my home. My front door was left wide open for a long time, letting all sorts of insects in that I was stuck finding and killing, and when I rushed out in my house slippers to ask why they couldn't use the garage, one of the technicians mentioned he was going to put the screen up. That should have been done as soon as they opened the door. Shouldn't have taken me running out to facilitate the install of that. They also never bothered to cover their shoes and walked throughout my carpet with their shoes on. I had to wipe down my floors and vacuum all of my carpet that night while dealing with plantar fasciitis. They used my stainless steel dog water bowl (that had water in it) to help prop my door open. Upon observing everything after they left, I had to vacuum large amounts of debris they left in my laundry room and master closet, use magic eraser to remove stains from doors and walls, and we realized that they put a dent in some of the equipment in our utility room and damaged the paint on the ceiling around some of the vents. There are fingerprints on our white vents and they put a screw next to one where there never was a screw before. Now I have to pay someone else to come fix their damage. All of this for nothing. Robert said our vents were pretty clean and we didn't need to call them for another 5 to 7 years.

They were good originally but are know longer responding to request. Very disappointing.read more

I requested to have a chimney inspection done for a home purchase that I currently have under…read morecontract. Kris and his dad were very punctual. I was impressed with the post inspection with the explanation of issues found and the resolution to fix the issue. The quote that was given was very very reasonable should this be an out of pocket expense.

Greg did a fabulous job for us. Our ducts are 40 years old and were never cleaned. Yes there was…read moresome black mold discovered that was conscientiously removed as an extra. Well worth the money to know our air is clean. We are very happy and will recommend them to our friends and family. For the cautious folks these reviews are real. Thank you Yelp. This is a great find.

My name is Martin F. in Aberdeen, MD. I am so AMAZINGLY PLEASED (!!!) with Mr. Kir and partner . I…read moream sitting here with my daughter who just remarked that the air smells fresher- I agree , and the air flow from the vents is noticeably improved . These guys work like Americans of my parent's generation worked - that old school work ethic. Get on it, get it done, and take pride in your work, honesty and integrity. I recommend them in a heartbeat. So incredibly thorough. Every vent snaked out, vacuumed, disinfected. Vent covers cleaned, including bathroom fans and dryer vent to outside. No stone left unturned. Easy to schedule, punctual, good communication, an extremely great price given how energetically they worked every minute of the two hours on site. OUTSTANDING !!! .