Worst Experience Ever - Muretti Is Completely Unprofessional…read moreWe had the worst experience imaginable with Muretti. This company caused months of delays, financial loss, and extreme stress, all due to their incompetence and complete lack of responsibility. We ordered kitchen cabinets in December 2024. When the cabinets arrived in April 2025, our renovation was still in progress, so we asked Muretti to store them in their warehouse for one month. They charged us $400, which we paid. Months later, when the cabinets were finally delivered, several critical items were missing, including the island cabinet, dishwasher panel, and accessories. Muretti could not explain whether these items were lost or never manufactured. After weeks of uncertainty, they told us the missing parts had to be reordered and would arrive in July. Since our renovation was already underway, we had no choice but to agree. When installation finally began, another serious issue occurred: the sink cabinet was the wrong size and did not fit, forcing our contractor to stop work entirely. On top of that, Muretti delivered parts that did not belong to our kitchen, which our contractor discovered in August during installation. These incorrect parts remained in our apartment for months, taking up space and interfering with the workers' ability to complete the job. Another major problem is that Muretti kitchens are not built to American standard sizes. They follow European standards, meaning the cabinets are shorter and result in significant loss of storage space--something we were never informed about. Muretti then promised to reorder the correctly sized cabinet and assured us it would be delivered by mid-October. This was extremely frustrating, as we had to move into our new home in September, living for months without a functional kitchen. Despite our dissatisfaction, we agreed only because they guaranteed the delivery would not go beyond mid-October. After we moved in, the owner, Marcin, came to our apartment and told us the cabinet would now arrive at the end of November, clearly taking advantage of the fact that we were already living there. He did not apologize even once. Because our main contractor finished the renovation in September, we had to pay out of pocket, realizing that completing the kitchen would take several more months. Since these delays were entirely caused by Muretti's mistakes, we asked them to take responsibility for completing the remaining work, including cabinet installation, plumbing, electrical work, and repainting walls damaged during installation. At first, Marcin refused, claiming none of this was his fault and that it was our contractor's responsibility. Only after we became extremely upset did he finally agree. When Marcin came to our apartment, we showed him the chaotic conditions we were forced to live in--kitchen appliances and belongings scattered throughout the apartment. Instead of apologizing, he shamelessly told us that we chose to live in this mess. He then only completed part of the work, refused to finish it, refused to pay his worker, told us to hire our own contractor again, and left the apartment unfinished. Additionally, he never offered to refund the $400 storage fee, even though only half of the kitchen cabinets were stored instead of the complete set. Muretti is a terrible company, and its owner, Marcin, is unprofessional, unethical, irresponsible, and dishonest. He takes no responsibility for his actions and showed complete disregard for the impact his mistakes had on our lives. This experience caused serious financial loss, emotional stress, and months of disruption. Based on our experience, we strongly warn others to avoid Muretti. We are now preparing legal action due to the significant problems they caused.

Muretti did my kitchen and closets. Their sense of design is unmatched between color selection and…read morecustomized internal lighting (especially compared to most of what you'll see stateside) and Sonia and Carlos provided exceptional customer service, especially when we ran into a construction snafu (which was 100% not their fault) and some of the cabinets had to be remade. It did take about 4 months between ordering and then delivery and install so just be prepared for that lead time. Also be aware that there's no post-installation warranty. Bottom line though, the look is unparalleled and I'm super happy with how it turned out.

I've used Empire Marble & Granite Co, in Throggs Neck, Bronx, to replacing my countertop three…read moreseparate times. The first time was about 10 years ago, then again about 6 years at a different location, and again about 7 months ago. Each experience has been consistently excellent. From the initial consultation with Fabiola to the final installation, their team demonstrated professionalism, attention to detail, and a strong commitment to quality. The craftsmanship is outstanding--the countertops are beautifully finished, precisely installed, and have held up very well over time. They were also reliable with scheduling, communicated clearly throughout the process, and made sure everything was completed to a high standard. What really stood out to me is their consistency. It's one thing to have a good experience once, but to deliver the same level of quality and service across multiple projects speaks volumes. I wouldn't hesitate to use them again or recommend them to anyone looking for high-quality quartz countertops.

Great service! I replaced my kitchen counter tops. Fabjola, Jimmy and the rest of the staff were…read morefriendly and courteous. The removal and installation was professional and on time while keeping my home clean. The price was reasonable and the material of the highest grade. I highly recommend this company! FC

I can't even begin to thank you enough for the absolutely beautiful job you did on the cleaning and…read morerepair of my rug. It looks better than ever! My mother and father had this rug in their home in Wood-Ridge for almost 60 years and they were very proud of it. It makes me happy to look at this rug now and think of my parents. Thank you very much. I would be happy to recommend your products and services to everyone.

They stand behind their products. Incredible selection of quality rugs. Well worth the price. But…read morethe best measure of a company is not when things go right but when they are not. My first rug was not the color I expected. The return was easily accepted and refund given. I'm so happy

If only I could go back in time and NOT use this company. I paid A LOT of money for late delivery…read more(really, months late); absolutely no updates (I had to call them more than once); and rude treatment. I used IM because they had installed other window treatments in a residence I purchased. In retrospect, I should have used the Shade Store where I have had a good experience in the past. Ultimately, the window treatments were fine, but the process was quite unpleasant. Feedback to Shivani: If selling shades is beneath you, perhaps you are in the wrong business. When you weren't MIA, you were uncommunicative, curt, and unconcerned.

I wish there was an option to give Interior Motif a 0 / 5. I wouldn't recommend this company, if…read moreit was the only option available. I would have preferred to live in my home without shades than pay the amount of money I did, to be treated poorly and have a horrendous experience from the moment I gave the initial deposit. Prior to giving the deposit, I received frequent emails and updates from our salesperson, but from the moment I gave them the 50% Deposit, it was essentially radio silence. This was one of the worst customer experiences I have encountered; from showing up with missing and mismeasured shades, shades that did not work, incorrect lead times by over a month, and most importantly a lack-of / non-existent communication. When I spoke with the manager it was made to seem like the situation wasn't that big of a deal and Interior Motif did nothing to better the situation. As someone who works in a sales / customer service role, I'm not quite sure how this place stays in business. I would highly recommend staying away, unless you want a six-month headache. The only time you will hear from them, is when it is time to collect payment.

Fantastic customer service. Great selection. Fair pricing. Very helpful from beginning to end…read more Purchased brick mortar cement, stair treads, and supplies for the project.

The pros: showed up and did the job The cons: poorly done…read more There are air pockets in the tub reglaze. He did not reattach any of the fixtures that were removed. The protection was not done adequately and there is white deposit on tiles. Left without removing masking tape etc. The caulking is also halfway done. Would not recommend. Buyer beware

Easy to work with, great communication, and did a fantastic job fixing my mom's tub + grout. I was…read moreliterally able to hire Pro Glazing and work with them from across the country to get this done in NYC. Robert + team made this way less stressful to handle. Thank you!

We used price stone for our bathroom renovations and are very happy with the tiles…read moreThe staff helped with picking up the tiles and delivery was Prompt

I was referred to Pice by the people doing my kitchen renovation. I set up an appointment with…read moreAnthony and walk in with photos of the cabinets and counter top I chose. I gave Anthony a brief description of what I had in mind and In maybe 20 minutes we were done. I ordered the floor and splash tiles and the both look great. I was particularly surprised by how much a killer floor does for the overall appearance. I

Amazing service. Will definitely return. Manny helped me make decisions about the size and finish…read moreof my cabinet fixtures. He was able to get fixture samples for me that were new and not on display yet.

This store has a great selection of hardware. We needed hinges, door levers and closet handles…read more In addition to the selection, customer service is very important to me, and that's what you get at Elegance. We had to deal with an exchange since the company we ordered from sent the wrong finish and Ali expediently took care of the issue. Andrew is extremely patient and knowledgeable and we appreciated his tutelage on our decisions.