Hugo was very helpful. I had a very easy issue to handle, so he addressed it swiftly on my turn…read more Store is very open and felt calm despite having many customers.  They were adequately staffed, so no one was impatient while waiting.  If you need a phone case, they easily have over 100 to choose from--many on the Wall 'O Covers and some locked behind glass (not sure why). Signage for phones and accessories are very clear, as are signage for promotions. Space between phone tables is great. Families can gather around Apple phones while others are at Samsung, and they won't run into each other. When you walk in there is a lot of unused store space that allows many customers space to wait. Overall, this is a very good T-Mobile location.

They had the best service & range for me. My wife said her…read moreApple phone had issues. I told her it was her phone. So, we changed service. Anyone married knows exactly why this happened. Happy wife, pleasant life. ( it was her phone) and we still changed.

Multiple transfers for service, asked me the same question each time, always apologized for my…read moreproblem but very unwilling to do anything about it. Went to the store front on Capitol of Texas and since I did not wish to purchase a new phone, I became invisible and given a land line to ask and answer my questions (see above). Got frustrated and went home to complete the task myself as the 6 employees at the store front were too busy talking about what they had for lunch (I presume). Spent 3 hours on the phone Tuesday being transferred back and forth and finally gave up and asked to speak to a supervisor. They were too busy and would call me back in the am.......crickets. and then I spoke to Christina/ she gets 5 stars. Hire more of her.

Have visited this location a few times and always had great service. Today I unexpectedly needed to…read morereplace my phone, Donaldo was super patient and helpful. What started out as dealing with an inconvenience ended up being a pleasant experience.. Joseph and Tasha were also knowledgeable and helpful.

Horrible service. Didn't return phone calls. They said the phone couldn't be fixed. I go to pick it…read moreup and they say they have lost it and will trade me for one in a drawer. Same kinda phone. They say they can't fix that one but hand it over to me. Turns out they fixed it the first time and handed me back the right phone... a month later. One star for their carelessness and horrible customer service.

Customer services reps are rude and blatantly lied to the customer. Promised to provide service for…read morewhich they did not have the expertise. Took my Smartphone to this repair shop on 2/24 to fix an issue with the charge port. Technician told me it was a job they could do but would need to order a part. Technician advised that the part would be in on 2/26. Customer called back the morning of 2/26 to be told to call back again later in the day. Customer called back the evening of 2/26 to be told the shipment had not come in, call back on 3/1. Customer called back the afternoon of 3/1 and was told it would be ready in the morning of 3/2. Customer called back the morning of 3/2 and was told the technician did not get in until 12pm. Customer called back at 1pm and spoke to the technician who then told the customer the repair job was a risky job and there was no guarantee the phone would work afterwards and the shop would not assume any liability. Customer advised technician not to do the job and the customer would pick up the phone asap. Customer arrived at the shop at 3pm and was told the technician was busy with another phone and that it would take at least 20mins to get the customer's phone back. Customer asked to go back into the workshop to speak directly with the technician but was told the technician did not speak English (even though the customer had spoken to the technician just hours before in English). Customer waited 20mins while over-hearing the technicians in the workshop laughing and talking in English. The technician came out and (in perfect English) told the customer there was a $25 diagnosis fee the customer would have to pay to get the phone back which was not disclosed when the customer dropped the phone off. Upon recieving the phone back the customer noticed the slideout keyboard was not fitted properly and did not snap in and out as before.

Digital Touch Systems was amazing to work with. We used their product multiple times for a reality…read moreshow we were shooting with all over the country. They were always incredibly prompt and helpful. Anytime we had a crazy request, somehow, they were able to make the right program for us. We used their digital touch tables as well as the 47" digital touch screen TV. Both were amazing products. Don't know what we would've done without them!

Highest quality touch screens. Amazing software development team for interactive software.read more

Wife and I were in serious need of new phones, still having our iPhone 7s from years ago. They are…read morequality work horses, but was time to retire them and get new ones. Wife did the research and found an unbelievable deal with Verizon. It just so happened we were in Austin that weekend for the holiday, and since the store is just a quarter mile down from us, we figured why not check it out. It was Saturday around 5pm. The place was packed. Parking is difficult, considering the size and location, but there is a parking garage just on the other side. I dropped the wife off to get in line, and was about to enter the garage, and then she called me, and said someone had left the Verizon parking lot, and the Retail Specialist, Anisa, helped hold the spot. Talk about the first positive customer experience. So, Anisa was very nice, and asked us a few questions. Wife discussed with her what we were planning to do. We had a couple iPhones with another carrier, and she had an old Samsung Galaxy with a different carrier. We were looking to trade in and trade up as much as possible. After that, Anisa did an amazing job of showing all the options for plans as well as newest phones, discounts with plans, and the trade in discounts. I must say, I was absolutely amazed at the deals, and considering I already have an iPhone 12 5G with Verizon from work, I know the quality of the cellular service, and why I was happy we were here instead of the other carriers. There were so many deals and so many options, the wife and I had so many questions, especially since they had great deals on watches and tablets. My wife always wanted a watch, and let's just say my old iPad v2 isn't working much anymore. She was excited to finally get a watch and me the new iPad. So, onto the phones. After review of all the values, and the wife and I talking back and forth, and getting nowhere, I notice Anisa listening patiently. I looked at her and asked what she thought. She asked my wife a number of questions about her phones, the Galaxy and the iPhone, and how she used them. She did the same with me. She then recommended options. We went with the latest and greatest iPhone 15 Pro Max, a standard iPhone 15, an iPhone 14, an Apple Watch, and an Apple iPad v9. Once it was all done and decided, Anisa worked her magic and provided the pricing, which was fantastic, especially the discounts they were able to do. The deal was absolutely unbelievable compared to what we were paying for just the three old phones. The set up was a little challenging, to say the least, since I had to contact our previous carriers to transfer the phones. One was easy since it was a larger established one, but one, a smaller low budget monthly service provider, made it so difficult, as has always been the case with their customer service. I had to call multiple times, and still had issues. Anisa was so patient, and even took over and called our service provide while multi tasking with Verizon on the other line. It was finally all transferred, then phones and other items came. It was 7pm and the store was closing but Anisa was focused on not rushing and making sure we walked out happy and satisfied. Some of the other staff had to wait as well, but all were patient and understanding. The best part of this deal was not the $$$$$ savings, but the outstanding customer service. We had to return the follow Monday to iron out some items, and return our old Phones. Unfortunately, Anisa was off for the day, but she still answered my text and connected us with the manager. Gold star service for first time customers... amazing. Elizabeth, the manager, helped us and answered all my wife's questions. She was very patient and helpful. She set up our trade in phones, to make it easy to drop off at UPS, set up my wife's watch, and my iPad, and answered all our billings items. As I've said before, and as many of you know that follow me know, it is not just about the deals, or quality of meals or products, but the service. These days it is hard to find good service, which for me is most important. Anisa, Elizabeth, and the entire Verizon staff were all top notch customer service. I will be back for future needs, and won't feel anxiety like with past carriers when having to deal with horrible service. I now can walk into a Verizon store feeling happy, knowing I will be treated like their best customer, as they do with all their customers. Recommend Verizon for anyone looking to switch from another carrier. Now when someone asks me about my phone, and am happy to start with, "It's my Verizon!"

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I brought my S5 in last Thursday with a cracked screen, today id Friday and it is not fixed. This…read morewas just a cracked screen, they broke the LCD Display trying to change the screen, since Monday I have been told it will be ready today and they will call when it is ready No phone calls returned. I have been patient, today when I called at the agreed upon 5:00 P.M. deadline for a new phone or the repair completed I just got strung along again. and they were argumentative and uncooperative. There simply is no reason for this type of customer service.

This company is NOT recommended. They have a google voice telephone number and never answer their…read morephone. Go by there and whatever they've advertised isn't any longer available (or they never had it in the first place) Their sales people are very deceiving. BAD BAD place for buying wireless I think,

What a joke of a place. Went in there to have a battery replaced on an iPad and they completely…read moreruined it. Spent almost 2 weeks for them trying to find me one to replace it. The kid Geronimo that works there is rude and has no clue what he's doing. Do not take your equipment there. No one knows what they're doing. They'll send it back broken or they'll send it back completely ruined to the point where they have to buy you a new one. I would like to speak to the manager, but Geronimo doesn't pass the messages on to the manager.

it's difficult to contact them. they didn't even have the tools to fix my controller already when…read morethey advertised that they did. they basically stole 50$ from me since they didn't fix my stick drift. they didn't let me check if it was fixed either