Ok, these guys are fantastic!! Let me repeat this...FANTASTIC!! The communication start to finish was exceptional. The workers were friendly and professional. The attention to detail, which for me is the most important aspect of the job was 100%. The owner came out and assisted to ensure we were pleased. We had several large rooms cleaned, along with fabric furniture and dryer vents. Highly recommend! read more

I've been using Chem-Dry for the past 20 years & am always happy with the results! The customer service is great too! The Pert solution USA Godsend for dog owners. This was my first time having tile & grout cleaning done - it looks really good. Thank you & happy Holidays to the entire Green Dog team! Shannon read more

Green Dog Chem-Dry did an excellent job! Everything from the first call to schedule appointment, to the finished job was perfect. This company's customer service is top notch. The two ladies who helped with appointment, etc., Laurie and Katy, were friendly, professional and so helpful. We received a call when they were about 20 minutes away, so we had ample time to put our cats in a secure room. The two technicians who came to do the job, Steve and Tyler, introduced themselves shook our hands, and told us exactly what they would do and the exact cost. They did a thorough job, the rugs look great and their prices are better than average! We would highly recommend Green Dog Chem-Dry to anyone looking for a quality company. Sandy & Charlie Patton read more

Green Dog Chem Dry's service was awesome! The techs showed up wearing masks and respected my social distance. They appraised the rooms I was having cleaned, checking for spots. All the spots came out and my carpet and tile looks like new. I had a recent spot in an area that they had cleaned a few months ago and not only did he get up that spot but he "cleaned" his way out of the room, over the high traffic area. They also cleaned an older sofa. One spot did not come out, unfortunately, but it was an old spill that had not been attended to right away. The sofa looks and SMELLS sooo much better. Thanks for a great job done! read more

We have been customers for years. The service is impeccable. Attention to detail, thorough, professional and highly reliable. They are willing to work with their customers and go the extra mile to make sure the customer is satisfied. From the minute you call their office, to when the technicians and owner arrive, to when the job is finished, you will feel like you made the right choice! They are knowledgeable, and personable! You will feel comfortable with them in your home-that is so important, especially during these uncertain times. read more

I wrote a negative review last week after having my carpets cleaned. I want to add to my review in all fairness. After googling the issue I found that under blacklight the urine will never totally disappear. My girlfriend who has asthma came over today and since I got my puppy she has not been able to breath in my house. I also have two boston terriers (ten years) and she NEVER had any issues until I got puppy. Today she can breath. Its because of the carpets being cleaned last week FOR SURE So now I am convinced that I did NOT WASTE MY MONEY. My apologies to this company for writing bad review but if that was explained to me before I came over I would have done my research and it would have been okay. NOW I feel like I got my moneys worth Jill W read more

Had carpet cleaning (2 rooms, pets!) service with Mike and Brian and both were very professional and friendly and did a great job on our two heavily trafficked rooms! Carpet looks and smells brand new! We are repeat customers and will continue to be, thank you! read more

I am very pleased with my carpet cleaning. The crew was very personable and professional. My carpets look awesome , and the house smells great! It cost a bit more, but you get what you pay for. I will definitely use this company again. read more

Green Dog Chem-Dry - Carpet Cleaning Near Me

Book this company ASAP! We have had our carpets and tile cleaned by other companies, but this has been the best (and most cost effective) by far! The carpet in our house is old and very stained. The tile (with light colored grout) leaves a lot to be desired. Colby and Isaiah came out and all of our floors look brand new! There are no more stains or odors! The tile and grout look better than ever. We also love the guarantee that came with the cleaning and the super friendly and prompt/quick service. We will only use Green Dog moving forward! read more

Great service. On time. Worked neatly and quickly. Recommended some additional services for my carpet. Would definitely recommend to others. Great price, service and experience. read more

At first everything went as expected, the two men that came did a great job at cleaning the carpets and were very kind and knowledgeable. However, I paid extra for the 1 year warranty which I feel was misrepresented. The way they presented it to me was that if my puppy urinated on the carpet again, I could easily contact the company and they would come back out and clean it for free. This was not the case at all. The irate person on the phone told me that the warranty did not cover new pet urine stains it only covered food and drink spilled. They explained that the warranty for urine was only good if the stains resurfaced within 30 days. My advice is to not let them upsell you on the warranty, it is a complete waste of money. I have learned my lesson and next time will read the fine print before signing. read more

Green Dog's customer was service was very helpful and easy to work with. Kyle the technician was great to work with, he was very helpful and knowledgeable. He could have upsold me on unnecessary add-ons but seemed more concerned with how I could get the best value for services needed. He showed up early and worked quickly. My carpets look great! no, he could not get up every pet stain but they are barely noticeable. The carpet did seem damp for more than a couple of hours but it is a very humid day. The price was a bit more than I expected because the discount price is on rooms of 200 square feet and my living room is equal to 4 rooms. So knowing your room size will help customer service give you a more accurate estimate. read more

1 star is being generous. Consumer beware!!! They do not fully remove pet urine. There will be urine traces left behind AND they do NOT remove pet odor!!! They will only remove pet urine odor but NOT pet odor!! Customer service is the worst of the worst. Don't be a victim, hire another company! read more

I filed a complaint about my carpet a while ago when it was first done. After 30 days I was told the smell would go away. I called and complained but no one called me back. I don't feel my carpet was thoroughly assessed before I was sold a program that did NOTHING for my carpet and wasted money! The previous owner had dogs and there was already urine in the carpet. There was no black light put to my carpet or comparison/recommendation for path forward to ridding myself of the carpet smell/dirtiness. I spent a lot of money to have the carpets cleaned just for the smell to come back. I was told the extra i paid for the PURT and the insane amount of containers of PURT supposedly used would thoroughly clean the carpet. I was told by another carpet company that came out after the treatment that it should have been recommended to have the carpet replaced.. i called again recently to complain and was told I'd receive a call back, two months ago! This company has done nothing but scam me out of money and now I'll pay more to replace the carpets. read more

Poor customer service and after two visits job still did not produce satisfactory results. Overpriced for the quality of work. I have had better luck with Chem Dry in the past but the Green Dog branch is terrible for customer service and quality of service, choose a different branch in the Hampton Roads area. read more

Customer service is absolutely bad. They give you a 5-hour! window for when they will arrive. I said that's fine but as a single parent, I must pick up my kids in a small window (3-3:30) can we work around that? There window remained 12-5 and they maintained that if the technicians turned up at 3 and I wasn't there, I would be charged a no-show fee. They were unwilling to commit to a smaller window than 5 hours and were unwilling to work with me around my short 30 min kid-pick-up window (they did offer that I could leave the house with their work crew in it and assured me all would be well--who does this or suggest this--leaving strangers in your house?). They were sarcastically smirk in wishing me well to choose another company. I think they have all the business they need--they don't need to be courteous and helpful. read more

I thought this company was great! I loved the fact that they called me before noon and gave me an ETA which was spot on. Brandon Edwards, my Carpet Care Manager, was polite, prompt and knowledgeable. Super friendly guy. They charged less than Stanley Steemer AND did a better job, in less time! We adopted a dog in January and all hair and pet odor were completely gone. I am very happy with this company. read more

The guy arrived in the timeframe and unloaded a long orange gas station style vacuum after having me sign a form. He then asked me if I was going to be present and that I didn't need to be(I'm guessing he didnt want me there so he could do less). He then sprayed the 3 rooms with a perfume spray and said that the spray does all the work cleaning the carpets. After the spray he went over the rugs with this orange hose. This is far from a steam clean, a regular vacuum does a better job. This was a robbery. If you need it to be rental clean do not use Green Dog Chem dry. I can't speak for other Chem Drys. read more

We had our carpets cleaned. The technician encouraged us to sign up for the 1 year warranty for returning to clean the carpets. We talked about our son coming to visit with dogs specifically. Our son's visit is over and I called to have the carpet cleaned. The receptionist stated the $110 year long warranty was only for food and wine spots on the carpet, not other stains or soiling. We were led to believe otherwise by the technician. There is no money back option and she refused to refund us or apply the $110 towards a carpet cleaning. We were had. We will not use Chem Dry again. It was the Green Dog Chem Dry franchise. A waste of money. read more

Carpet pet odor removal cleaner failed to remove pet odor from carpet both times cleaned. Refuses to give refund and has terrible customer service. Carpet cleaning failed to remove pet odor from carpet. Manager Lisa and General Manager Terry not returning calls. Had to leave 2 messages, call back on 3 different telephone numbers to get Manager Lisa on the phone to tell me that they sent me an email to the wrong email address. I chose to purchase the carpet cleaning service for their pet odor removal guarantee and warranty. On October 17th, Green Dog Chem-dry provided the service. When the cleaning solution smell went away a few days later, the pet odor returned. I called back and spoke with employee Mary. Green dog on October 26th sent tech back out to reclean the carpet with the pet odor removal and assess situation. Once again it smelled good with the carpet cleaning solution and then went right back to pet odor smell. I contacted the Virginia Beach office again and spoke with employee Mary. She wanted to send out a tech to clean again. I explained my daughter had been out of her room for two weeks, product doesn't work, husband is going to replace floor, and I wanted a refund. That is when she referred me to her Mgr Lisa's voicemail because she was not in yet. Mgr. Lisa never returned my call that day. On November 4th I called back and spoke with an employee named Lisa since Mary was on lunch. Explained that Mary and Manager Lisa were suppose to contact me back yesterday and did not. Apparently Manager Lisa was on a meeting call. I called back at almost 5pm on November 3rd and now the employee Lisa told me Mgr. Lisa was in a meeting with Terry. When I got upset because she told me they sent me and email and kept giving me the run around she hung up on me. I called back from 2 other phones when the Mgr. Lisa finally picked up to to verify my email to send me their decision that all they would do is keep treating the carpet and do more testing to make sure their are no new markings, it's not somewhere they didn't clean, or that it's not just in the padding. I explained my daughter has had to spend the last 2 weeks unable to enjoy her room or stay in their. We do not want to keep using a product we know does not work. The next 10 minutes was I got no where because all she kept saying is " We didn't put the pet odor or urine in your carpet." As I explained to her if people did not need their carpets cleaned they wouldn't have a business. She then said that I have to let the process work and it may take multiple times to work. I told they just do not want to admit their product does not work and refund a customers money. Then she kept saying she would talk again to the General Manager Terry tomorrow and call me back. Ya right, I had to go threw heck just to get her tonight. The lack of professionalism and customer service is ridiculous. I selected this company because of what they advertised - a guarantee to remove pet odor This is false advertisement, because their product does not work. So instead of refunding a customers money they try to ignore the issue or want to find fault in your carpet, padding, vents, or walls that their product isn't working. I want to make sure that consumers are aware of this before making the decision to use their service. I cannot resolve this problem with the company if they do not return calls. Do Not Use This Company Ever!! Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I agree that one star is being generous. I made an appointment over a week in advance and was told that they would call on that day between 8:00-9:00 am to give me a definite time. I cleared my schedule to be available all day. No one called on the scheduled day so I called them at 9:00 only to be told that they wouldn't be coming because of a "medical emergency" for one of their several crew members and the other crews had already been rescheduled. I was not happy to be told that they would come sometime on Monday afternoon which I couldn't do. I asked to speak to the manager who was unavailable. He called me back and said sorry but couldn't do my cleaning today but could come Saturday afternoon. I asked for a discount for my inconvenience and he said as a businessman he couldn't do that and was yelling that he was not going to do business with me and was going to hang up if I continued to be "difficult." I told him not to bother coming out. read more

Do not use chem-dry! I had them come out to clean a room that I had a cat litter box in because the new tenants had severe cat allergies. I have always previously used my own personal carpet shampooer in this room but decided to go above and beyond to try and get all smell and dander out of that room. I was charged $150 for a tiny guest bedroom. The PURT application was applied, we received an email from the company saying that the process takes 7 days and if we are not satisfied then they will come back out and re-clean the area. 7 days later i could not even be in the house, it smelled awful. I called the company and they proceeded to then tell me its 10 days. I had to wait another 3 days before they would come back out. The technician came back out and agreed that it smelled so much worse. The re-cleaned the room and said that it should be good but call him again if it wasn't. I called him 4 days later and he said that he would let his general manager know and see what could be done. I received a call back and he said that the GM told him I had to wait ANOTHER 10 days and to call back on monday and we would re-schedule something (obviously if it isn't better in 20 days after the initial cleaning there is something wrong!!!!!). My husband called the GM the friday prior to ask questions. the GM never returned his call. I called him that monday to tell him that it still smells awful, still no returned call. I have never felt so taken advantage of, scammed out of money in my life. I will never never never have them do another job and I will warn EVERYONE I know about the company. The technician was great. the franchise as a whole, awful. read more