I am so frustrated by the lack of communication, specifically answers to the status of my almost…read morenew drill that I dropped off in August 2025. It's now April 2026, 8 months later, and I still don't have my drill. After paying the deposit, I assumed that I'd hear back soon about what repairs were needed, and when my drill would be ready for pickup. I have reached out multiple times in the last 8 months for an update on my repair, by phone, email, and text, but have not received anything concrete, if I received a response at all. In fact, I don't even know if they even still have my drill. I just want an answer - do they still have my drill, or is it being worked on?

I dropped off my tiller and weed whacker for repair and never recieved an update. I called…read morenumberous times for several months and left many messages without a response. Worst customer service I ever recieved from any business. I'm not sure how this place is still in business.

They diagnosed my issue with my mower in a timely manner and did the repairs. Price and service was…read moregood

Mid Atlantic Outdoor Equipment did a great job on fixing my dad's lawnmower. I would definitely…read morerecommend this company!

This place reminded me of my grandfather's garage. Don't expect a fancy sales counter or…read morecutting-edge customer service technology. This is just a guy working out of a garage. That being said, the guy is great at what he does. Jim actively looked for ways to save me money. For example, he sharpened the blade and cleaned the air filter. Any other shop would have replaced both, resulting in a higher bill. Costs of small parts were included in the hourly rate. The only negatives were that he does not accept credit cards and I found his published operating hours to be a suggestion. Call ahead to make sure that he will be there and take adequate cash with you.

You can't possibly find a better repair shop in the Crofton/Gambrills/Odenton area. Jim is…read moreextremely knowledgeable and doesn't take advantage of you. Quick, reliable repairs!

I try to support local business.. Third time I've attempted to have my riding mower…read morerepaired/serviced by this place. Each time fairly minor.. tires, carburetor, throttle linkage. The lady on the phone was rude and cut me off while talking.. put me on hold. The gentlemen who answered had no idea what throttle linkage was.. the time before that they didn't know how to put a new carb on. Not sure this place wants repair/service customers.

At first they told me to drop off my mower and it would take two weeks to get the job done. They…read morefinished it in three days and did a great job. Cost me some money but way less than a new 3k mower and she runs great!!!!

August 2024., My John Deere riding mower would not start. I…read moretried a few thing that I thought would help but they didn't work. I called C & P Small Engine Repair and set up an appointment for them to come to my home and work on my mower.Chris arrived at the time he said he would and within 30 minutes he had my mower running. He also pointed out a few other things for me to consider repairing now or in the future.Chris was very knowledgable, straight forward and professional. I will continue to go to C & P Small Engine Repair for my yard equipment repair needs because my riding mower hasn't run this well in over a decade. James

Called and had Chris come service my lawn mower because it wouldn't start and I needed someone to…read morecome take a look at it. I wasn't told there was a $279.99 service fee just to diagnose it, plus a $50 mobile service fee -- that's on me for not asking more questions beforehand. I simply booked the appointment expecting a standard service call. Within about 2 minutes of arriving, he assessed that it needed a battery. Total time at my house was maybe 15-25 minutes, and the bill came out to $429.70. The pricing alone was frustrating, but the bigger issue was the attitude and customer service throughout the visit. For the amount charged, I expected a much better experience. 100% never using CHRIS again

TJ was above and beyond! Excellent service, very professional, knowledgeabel and helpful. Super…read moreasset to this company!! 5 stars all the way!!

I delivered my lawnmower Honda HRV 217 to have the drive belt replaced on it. They told me about it…read morebeing about a 2 week turnaround. They had it for 3.5 weeks. They continued to tell me the part was i guess on backorder. I was able to get the part delivered next day non-OEM. They only will use OEM parts. I told them i needed my lawnmower back and I'd do the work myself. They refused to refund my $60.00 deposit. So they ripped me off on top of everything. I guess it's true the saying goes "If you want something done right!". Long story short, I'm not going to be returning in the future.

Envirogrow /Mulch Solutions residential lawncare provided poor customer care and lawncare services…read more(mowing, mulch installation, incorrect leaf blower use) by: 1) invoicing for services I did not request. 2) invoicing for services I did not receive 3) providing an inconsistent quality of service For example: installing mulch only to later contaminate it by blowing grass clippings onto it which created grass seedlings on all installed mulch 5) taking 'slow to no' responsibility for service errors 6) insulting this customer's ability to pay when called to clarify services 7) invoicing required close review (latest charge is for another botched home service which is shown via photo collage - a) leaves blown against home, b) entangled in shrubbery, and c) piled against fence lines in lieu of curbside.) This company was hired via an Angi's (formerly Angie's List) referral.

We have used this company for over 5 years, and the quality of service and attention to detail…read morebegan to degrade. Even with the falling satisfaction index, we stuck with the company, due to our "loyalty". Unfortunately, that was not reciprocated as we continued to experience poor service and questionable communication tactics (i.e. ambiguous, misleading, etc). We inspect what we expect, and we were not satisfied with the final product. Examples: - Sloppy edging - Uneven cutting - Failure to complete the task - Customer service mediocre (i.e. poor followthrough)

this place is horrible the manager didn't let me return a brand new car part that was in the box…read morecause i didn't buy it from this shop and was really rude

The store manager is extremely unprofessional short tempered disrespectful and rude. He screamed at…read moreme in front of other customers because I asked a simple question. He wouldn't listen to my concerns and told me to leave the store. Several other customers were visibly upset by his behavior, and a few even left. This is not how you treat customers. I will never be back." Carlos and other higher ups have to terminate this lunatic who has no business dealing with the public in any capacity and should be dealt with immediately!! Will see this through and am thinking about pressing charges for verbal assault, vilification and castigation. A true scumbag with major anger management issues. After 1 week now Carlos the district manager has not returned my call after speaking with Headquarters. Will wait a few more days before pursuing this matter and will not accept anything short of termination for this subject in question. Will go straight up the ladder until this is resolved. Yelling at any customer is an automatic dismissal from where I come from!!!