I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Super honest, capable and quick. They also recommended a motorcycle shop nearby for me.read more

I brought my truck to Dad's Garage in Owings for three relatively straightforward items:…read more * TPMS sensor programming * Tire balancing * Diagnosing an emergency brake-related clunking noise under load I had an 8:00 AM appointment scheduled well in advance, yet after TWO full days, the truck sat untouched until around 2:00 PM on the second day. This was a job that realistically should have taken a couple of hours. The TPMS issue was never resolved. Initially, I was told the sensors had been programmed correctly and that the warning lights were caused by incorrect tire pressure -- one of the most ignorant explanations I've ever heard from a mechanic. The reality was simple: the inner rear TPMS sensors were never programmed at all, which was the entire reason the truck was brought in. They eventually admitted that after the fact. Next was the wheel balancing. My truck has custom powder-coated wheels. Instead of using stick-on weights like the factory setup already had, they installed hammer-on steel weights on the OUTER edge of the rims, damaging the powder coating in the process. Any competent shop should have immediately recognized the proper balancing method after removing the existing stick-on weights. As for the emergency brake concern, they never properly diagnosed it. I specifically brought the truck in for a loud noise under load -- not the normal sound of the electronic parking brake actuator engaging. They dismissed the issue without ever meaningfully reproducing or testing the concern. To top it all off, they broke a wheel stud using an impact gun on the lug nuts rather than properly torquing them as a qualified mechanic should. Because of the excessive use of the impact gun, I now have concerns about stretching or cracking of the remaining wheel studs and will likely be replacing all of them as a precautionary safety measure. Between the damaged powder coating on the wheels and the wheel stud issue, I am now facing well over $1,000 in damages to either have the wheels professionally re-powder coated or replaced, along with replacing the studs they improperly handled. What made the experience even worse was my conversation with Mike, the owner. From the beginning of the call, he was defensive and adamant that everything had been performed correctly -- until several of those claims were proven untrue. Once confronted with the facts, the conversation quickly became unprofessional, including yelling on the phone rather than attempting to resolve the situation appropriately. Two days wasted, damage to my wheels, unresolved issues, poor communication, and additional damage caused while the vehicle was in their possession. This experience was frustrating from start to finish. Steer clear of Dad's Garage unless you want your vehicle returned with more issues than it had when you dropped it off.

Been going here since 2012. During that time all the work and customer service experience had been…read moregreat and, if there was any hiccups the current manager (Kathy) would make sure everything gets corrected!! This branch is an assest to the local community.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

I paid to have my rotors and brake pads changed. I paid $1000. The first time they were squeaking…read moreafter a few weeks. The second time they squeaked again. The third time they were wobbling. Each time I went back they told me it was defective materials and they supposedly put new ones on. I finally got someone to change my brakes and they told me the original rotors were still on my car. I have a 2020 Hyundai Santa Fe and the rotors had never been changed. They still said Hyundai. So this means that not only did they NOT give me new rotors the first time I went. Even after I went back twice, they never corrected it. So in my eyes, they cheated me three times. Clearly I didn't know what the heck I was doing. I saw rust on the rotors at one point but again just thought it was "defective" as they had said. This was the first time I'd not gone to the dealer to get my car fixed. Not only that, when I finally got the brakes done properly by someone else, they said they had zip tied the connector to the e-brake. Again I have no idea what that means but they broke something and then zip tied it back together. So I have to get a new connector. Bottom line, they charged me $1000, only changed the pads, didn't correct the issue even after I brought the car back two more times with problems, AND the broke the connector to my e-brake. This is the worst experience I've ever had. I can't rate this place low enough.

I wanted to give a shout out to this location. I took my car in for brakes. Anticipated a $1k bill…read morewith 43k miles. I would need brakes. Had Uber take me to the office. Not 30 minutes later they called and said I wouldn't need brakes for at least a year because of the type of driver I am. Now who does that today. They have my business when I do need brakes.

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.

The problems started when I made an online reservation (#27465) in March 2026 for a four tire…read morereplacement of low profile Continental tires. I arrived promptly and 30 minutes into the appointment the problems began when they initially stated they could not change my tires due to hub-centric spacers being used on the front tires and that they "couldn't ensure the torque settings". Mind you, these have been on the car for 19 years without issue. I offered to sign any release they needed and/or offered to park outside and I would take the front tires off myself and hand them the rims so I took all responsibility but both offers were refused. The manager then said they could take the spacers off, check for clearance issues and then they could replace the tires. After 2hrs the tires were mounted and paid the bill and walked outside to see the technician in my car with an OBD scanner hooked up and several ABS related dash lights illuminated. After some time, he pulled the car back into the bay and said there was an issue with the ABS sensor and shroud and offered to cut it off so I could leave. I refused, noting the ABS sensor and shroud are critical safety items and were obviously damaged during the service by the technician failing to check the fit of the wheel and lug bolts, as they said he would do before taking any spacers off. After some discussion, the manager offered to fix the mistake the next day (Wed) but that day came and went with a call noting there would be a delay and the car should be ready by Thurs. By the time I received the call late Thurs, I was at work and wasn't able to pick up until Fri. When I picked the car up, she handed me the keys and politely sent on my way with no apology, no offer of any sort for all the time wasted, nothing. So, the following issues occurred while the vehicle was in their care: Mechanical Damage: The ABS system was broken during the tire installation, requiring significant repairs. The original 'cure' was to cut out the damaged metal and send me on my way? This is a national and ostensibly professional shop. Someone should know what they're doing to prevent the damage as well as not trying to convince me into a hack 'repair' of a critical brake system component. Property Damage: All four of my painted wheels were returned with visible gouges and finish damage that did not exist previously. I've had these tires previously re-mounted and balanced without damage so it obviously wasn't a wheel defect. I saw at least one of the wheels with an air tool on top which is likely how some of the damage occurred. Service Delays: A routine tire change that should have taken a few hours resulted in my vehicle being held for three days. This required me to burn work leave and I was forced to make my own extra cost arrangements to secure transportation. I understand the ABS damage was eventually fixed but I thought for sure there would be something more than "here's your keys" - goodbye. I lost time at work, incurred extra costs and they couldn't offer up anything to try and make it right? Even wrote a polite letter to the corporate office and that too was met with silence. No surprise i guess - a person told me he had a simple oil change done and they left the filler cap off and set off his check engine light and they just gave him a shrug, found the cap and acted as if it was no big deal. Guess I should not be surprised they take no pride in their work. Don't be sucked into the price - the service and management is what matters and it's sorely lacki

Made an appointment at the Annapolis- Defense Highway store on Monday which was confirmed by Marcus…read morevia phone. Been to this location before once and had a good visit. However, when I tried to check in with the man at the desk I was told no appointment was on file and maybe it was the West Street store. I told him no it was here, but this person (I wish I got his name) was disinterested and condescending and said it was 1.5 to 2 hours wait for the oil change. I said no thanks and drove down to Valvoline and was in and out in 30 minutes. Valvoline is not my first choice because they are always trying to upsell but this time it was money well spent. Need some tires for my SUV soon and I was thinking NTB but now I'll head down to Pep Boys where I have received good service in the past. I used NTB because they were closer to my house after we moved but now I'll just take a few more minutes to go where I am treated properly.

Shopping over in Virginia last Friday afternoon when I noticed a flat on my Kia. Changed it out for…read morethe spare and drove back to Sam's in Annapolis. Turns out the wheel itself was bent most likely from a hitting a pot hole and that they couldn't fix it. The tire guy recommended Wheelz on West Street. So here it was 5 pm on a Friday and with great doubt in my mind, got over to Wheelz. Larry asked if I could leave it overnight, however, I was working Saturday from 8 am to 9 pm and wouldn't be able to pick it up till next week. He asked me to come back in an hour and he would see if he could get it repaired by then. I showed up at 6 only to find out that not only was the rim bent, but also cracked through! He proceeded to weld the fracture and repair the defect then got the tire back onto the car! What a great job! He saved me from having to buy a whole new rim and got me up and running at the end of business on a Friday! Excellent service! I highly recommend!!!

Made an appointment for 3 o'clock and as soon as I arrived they got to work. I was told that it…read morewould take an hour, 54 minutes later they had my scraped rims fixed up. Thank you guys for your great work ethic.

We never have trouble with finding what we need and more. It's busy on the weekends but still easy…read moreto navigate. All the employees are nice. I love the scan and go on my phone. This is also the pizza, hot dog and ice cream go to. It is a bit difficult to figure out the food orders in the app and the older people that aren't into technology are out of luck. Overall a great Sam's location, but they need to accept orders at the counter for those that don't have the ability to use the app.

Great Sam's Club! Very clean and shelves are stocked! Love the premade dinners and the fruit and…read morevegetables all looked very fresh. Lots of parking close by and their gas is good too!

Unexpectedly I backed into the curb like a jerk and it punctured my tire. It was 6:30pm and I was…read moreon a hunt for a place that would change all four of my tires the same night. I have a SUV and it's 'recommended.' (Not by this location specifically, and weather that's true or not is a different story.) I called Pep Boys who told me to drop it off. Which I don't have time for. And all other locations in Annapolis closed at 7, so I knew they weren't an option. I called and spoke with the gentleman at Mr. Tire and explained the situation. He asked what kind of car, what size tires, etc... he stated he had them in stock and if I could get there in the next 10-15 minutes he could do it tonight. I arrived by 7:15, picked my tires and even had them do an oil change and I was out by 8 or so. Great customer service from everyone I experienced at this location.

Couldn't reach the shop by phone before, now they have an Indian call-center answering the phones…read morebut they can't answer even the simplest questions regarding service, quotes, they only want to set you up for an appt. A few years ago, someone always answered the phone at this location and we're very helpful. Then at some point they must have cut costs and switched to a skeleton crew. This location has gone down hill and is just about to crash at the bottom.