As a professional in the hospitality field, using Yelp to communicate my complaints with a company…read moreis an absolute last resort. That said, I am so incredibly disappointed and --quite honestly-- appalled -- at both the "cleaning" and customer service that I received today that I wanted to write a review in the hopes that others will be discouraged from using Cida and instead choose to invest in a company that both values their experience and will deliver on their promises. Today was my third time using Cida so I had developed a certain trust for the employees and the company and chose to pay cash in advance and leave while they went about their work. If you chose to ignore anything else I say-- DO NOT MAKE THIS SAME MISTAKE. I live in a small one bedroom apartment and had asked (and paid) for a deep cleaning (150 including tip) which in the past has been relatively extensive and overall worth it. Today, however, I returned to find my baseboards untouched, my shower doors and shower not touched, my kitchen counters NOT TOUCHED, the area behind my couch not swept, my windowsills not touched, numerous surfaces not wiped down, hair on my floor? (its almost impossible to believe as I write it, I know) .. truly it looked as if they spent less than five minutes here. I immediately sent Cida a text and she was initially responsive, agreeing that it was "absolutely unacceptable" and offering to come back ...except--one problem-- only on her terms. I had to leave for work and could not be available for the times she offered and, as I continued to find areas that were completely ignored, I opted to ask for a refund. Cida not only refused to send me a refund (after looking at multiple pictures and using the exclamatory "WOW!" in response to what she saw) but also stopped responding when I continued to ask how we could possibly resolve this and if they could come at another time outside of today. Please, please, please, I urge you to look elsewhere before using this cleaning company and, if I could attach the pictures, I promise you wouldn't think twice before doing so. (oh wait, just realized I can.. and will do so in spite of being slightly embarrassed about the state of my apartment but it speaks volumes AND thats why I hired cleaners)

Updating my review and I will tell you why, cleaning alone they deserve 5 stars but unfortunate…read moreevents have given them 1. At first Cida's crew was fantastic and efficient, trustworthy, the best I could possibly ask for. Then I noticed things missing, some of my clothing items, and then watched a member of her staff walk out with 3 rolls of my paper towels (this staff member is the same size as me and approximately the same age as me, after I watched her walk out with some items I strongly suspect she had taken some of my clothing), 3 cans of comet went missing, and my own cleaning items that I purchased for my home for my use had been used. I also noticed that someone had been in my closet which I've never had a cleaning crew go inside my closet. I cannot prove what I didn't actually see happening but whatever. Another time when different members of her crew came to my home I found my thermostat on and the heat blowing like mad mid summer with my air-conditioners going!!!!! Wonderful, oil isn't a free commodity and is pricey! Although that team did do an outstanding job cleaning. This is ultimately when I decided to discontinue service with Cida, it's unfortunate because again they do a phenomenal and thorough cleaning job and Cida had been absolutely WONDERFUL to deal with, but I do not trust her staff in my home. I hate to write a negative review but I do not feel that I would be doing my due diligence if I did not update it.

These ladies were very professional, and very polite. The…read morecleaning was very efficient and thorough. I would greatly recommend this company to my friends and family!

Dinora and her team were so sweet, professional, and made our place look amazing! So clean and…read moredetailed, highly recommend!!

This is probably the worst cleaning service we have experienced would give 0 stars if I could…read more Pros: scheduled appointment on short notice Cons: we had to wait 45 mins past the scheduled time The cleaning was terrible we requested move in service but all they did was vaccum the floor Refrigerator was not touched, when we asked they sprayed the cleaning solution but didnt wipe it down fully Oven was left dirty, when we showed the oven they simply blamed each other The closest was dirty Window blinds has dust which was not touched in 1 floor. When we complained to Antonio about the service he promised to send the cleaners back but never came. Our texts went unanswered. We waited for call or any kind of information but never happened. We lost 250$ for vacuuming the floor.

We have been using Shamrock for 7 years, but something has changed. Last month, we stoped…read morereceiving our twice-monthly routine cleaning services, so I texted to ask for an update. I received a response the next day and my house was immediately cleaned. Two weeks later, the same thing has happened, no cleaning, and no response. I was very happy with their services for many years until they stopped making regular visits. I now have to deal with finding a new cleaning service.

Just want to start off by saying that the name "extreme cleaning" is perfect for this company. They…read morego above and beyond in providing an excellent service. They are a highly trust worthy company and I would recommend them to anyone and everyone. They can and WILL get the job done. Nothing but good things to say about them, they get every nook and cranny! If you're looking for a good and honest company, look no further, this is it! Just awesome job!

Really appreciated the job the ladies did at my Mom's house today. They removed a couple years…read moreworth of dust from long unused rooms and my niece says the bathrooms look like hotel bathrooms do when you first check in. The whole house smells wonderful. Highly recommend

The best in boston. Professional & quality service from start to finish. I hadn't cleaned my house…read morein a few months due to an injury. My house was full of dust & was a total mess. They cleaned my house so well, it's almost unrecognizable. Very glad I hired them to get the job done. Definitely recommend & will call them again when needed!

Great costumer service Reliable…read more Affordable Detailed oriented Best clean service we ever had Highly recommended

Lana has been very responsive, it was very easy to create an account with the company and get…read morestarted seamless. Lana sent us a person to help us with the cleaning, we are very happy with the experience so far. The cost/value is great.

This company is horrible, they quoted you for lower price and billed you double when they finished…read morethe work, and started they had spent more time on it. Stay away..

The stain on my carpet looks much worse after their treatment (see attached before and after photos…read more-- yes, the bad one is the after...) They refused to refund my payment. They don't have expertise in rug cleaning - the reason I hired them instead of doing it myself was because I didn't know how to clean my delicate wool rug without damaging the fibers. Turns out they don't either. It's harder to see in the photos, but they destroyed the fibers in an area much larger than the original stain. I should've known it would be trouble when they came back a second time telling me that they picked up a cleaner that "Home Depot recommended." I told them all I wanted was a refund (I could've threatened them with small claims for destroying my rug.) They refused, so here we are. 1 Star.

We had a great experience with Blue & Green Cleaning! They were prompt, professional,…read morecommunicative, and also just did an incredible job. My house looked amazing, and I appreciated them every step of the way.

They did a great job with a deep clean for our apartment and their manager was very responsive over…read moreemail.