So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

I went over to Valvoline on Apple but they were backed up with 4 car so I drove to the one on…read moreBroadway. There was no line. They did such a great job on my car. They were quick, efficient, and friendly staff. I had concerns about my filter hose so they checked it to make sure it was connected. It was a little spendy but thankfully I had a $20 off coupon for the service. Overall it was great service! I'll definitely be back!

Truly awful experience. Earlier we had had our break lights and blinker lights replaced. It didn't…read morework. We took it to a garage and they found out the bulbs were not replaced. In fact the dirt on the car looked like they'd been there but didn't replace them. Today I needed an oil change. Told them what happened and gave them the benefit of the doubt-- maybe they either got sidetracked. I said make us some allowance and we'd be good. Kid was good about it. Then the "manager" or whatever he is came out and said we'd have to go online and fill out a whole thing about an incident. We got to them just before they'd started. So we left. Went down the street to jiffy lube. Went well. All they had to do is give us a discount. Throw us a bone. Certainly he has THAT little bit of authority. Everyone fouls up. It's how you react that matters. I will NEVER go back. I almost never write yelps. Run away from this place! And, I'd wager, from ANY Valvoline.

Got my oil change here once. Guys do a good job and seem to do well. It's a little more speedy…read morethan other shops around but not by much. I trust their work and I get a free coke and newspaper while I sit and wait.

This place is amazing, I've been coming here since they opened and have been treated with the…read moreupmost respect and kindness. I'm a widow so it's hard for me to trust people when getting repairs done. They explained everything to me and did not push anything on me that wasn't necessary. They always take such good care of me and I will always bring my car to them. Great job guys, you all are amazing and wonderful. Great business.

Horrible experience. They did not tell my wife price for oil change upfront or give options. It's a…read more2014 van it takes conventional oil. Nope did not ask stuck in synthetic and charged us 98.00 Don't go in unless you have money to waste!!

I brought my car into Valvoline at 3930 W State St Boise, Idaho for an oil change. On my last…read morevisit, it was suggested that I get a manual transmission service performed, so at this visit, I paid for the transmission service along with the oil change. 35 miles later as I was pulling into my parking spot at work the transmission completely seized up due to the lack of oil.  It was later found by a local mechanic, that the drain plug was not properly tightened as well as the crush washer not having been replaced on the transmission. While Valvoline did take responsibility for the transmission and cover the labor, they left me to pay for the clutch and flywheel. They told me the mechanic said it was normal wear and tear. When I talked to the mechanic later, he said that was never said and that it was damaged from the transmission seizing. Valvoline lied to me to get me to agree to their terms so they wouldn't have to pay for the parts. When I confronted them with this information they still refused to pay for the parts even though they knew they had gotten me to agree under false pretenses as well as only verbally, they still refused to pay. In short a $99.99 service is now costing me $700 and I was without a car for just under 2 weeks. Don't go here unless it's an emergency, last and only resort. You might only make it 35 miles before you're car is toast. Thank goodness the oil change was fine otherwise they probably would've gave me a bare block and said the rest was normal wear and tear nevermind the absence of oil.

Very nice group here! No pressure on things you may need to have done but don't choose to. Fixed up…read moremy car quick and gave me a lot of information. The most affordable prices as well. I will definitely keep coming back!

Jiffy Lube is the best on State Street in Boise, we always get the best customer service. The…read moreprices are good compared to other places. I was in there today September 3rd forgot my coupon I asked if there would be any way to get my 15% off reply no problem. The other thing I like with newer cars Jiffy Lube will send a reminder to get air filters changed. Thank you to all Jiffy Lube employees you are the best!!!

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

guys there super friendly and supportlive. not push at all with sales. I bought an incorrect…read moreprepaid and they did everything they could do adjust for me and honor what I already paid for even though it was wrong. they were quick, nice and helpful- what more could you need out of an oil change

Excellent experience. Workers were kind, and the place was quite literally the cleanest shop I've…read moreseen. It's nice being able to watch them ACTUALLY do an oil change. Will be going there again and again!

Great service. Very nice people. My service was quick and easy. They did not try and upsell me…read moreon a bunch of baloney that I don't need. I will be back.

I have been going to this franchise for over 10 years. Today they put the wrong oil in my Mercedes…read more350 ML but assured me it was OK. They did not check my air pressure. They did not reset my maintenance warning in my vehicle. I will not go back to these guys again. Terrible service, terrible attitude, and a piss poor way of treating a regular customer.

Avoid taking your automobile here, patch up work will be done with out your knowledge. Got oil…read morechanged at this location. In apirl 2023. They installed a "piggy back" drain plug with out my knowledge, and cross threaded the pulg so when i went to get my oil changed again at a different shop they realized the threads came out when they pulled the plug out. I reached out and filed a claim, they said it wasn't them. And took no responsibility. Now I have to replace my oil pan at least $500, something Valvoline doesn't do. The employees that did the job nonlonger work there and no responsibility was taken by the company. Extremely disappointed, and will make sure that family and friends avoid these shops.