I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Avoid this company at all cost. It's basically a scam ring. They sold us a $14,000 fireplace that…read morebroke after 2.5 years and now want $550 to send someone out to just look at it. Can't even guarantee they can fix it. Any new parts, we'll have to pay for. They basically sell faulty fireplaces with very short warranties and then way way overcharge with their servicing fees after they break. I regret ever working with this company.

Tried to sell me an entire stone set to be able to cover a 2" wide access panel on the bottom of…read morethe fireplace. Said they couldn't cut it out of the hearth piece that was already supplied. $700 for 2 strip that you can barely see. Could not provide me with a time of day for install, only the day.

Matt arrived to repair the pellet stove. His thoroughness, kindness, and graciousness were evident…read morethroughout the process. I am deeply appreciative of the high-quality work he performed and am particularly fond of his amiable demeanor. I wholeheartedly recommend Son's Chimney Services and Stove.

Here's a picture of the Dimplex Revillusion Fireplace we bought from Son's Chimney for our kitchen…read more Mary Lee loves it! Great quality & value

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Duran Chimney fixed my damper with a new, more energy efficient model. The quote was fair, and the…read moreowner is a super nice guy. I feel like this is a great business to work with if you need help for your chimney; good work!

Duran provided prompt and professional service with no weird ludicrous upselling. I will use them…read moreagain next year, no question.

Admiralty cancelled my appointment four times and did not communicate clearly with me throughout…read morethis process. Two visits were actually no call no shows from the company. While things obviously come up in life, I never felt like I or my business mattered to Admiralty. I have lost a month of my burn season and heating bill savings to this unprofessional behavior. Spare yourself the frustration and take your business to a company that values new customers.

Admiralty Chimney has been servicing my chimney for 20+ years. I have a wood stove insert and John…read moreand his team do a great job, from inspection to cleaning to servicing making sure my family is safe! I will continue to utilize their services in the future. Remember to have your chimney serviced every two years. You cannot put a price on your safety!

I was a complete stranger to gas fireplaces... the thought of tinkering with them also concerned…read moreme. I could not get my gas fireplace lit, so I called John Gray for some help. John came over and promptly diagnosed the issue, and subsequently fixed it. Furthermore, John took the time to teach me about the unit, and addressed my questions thoughtfully. I had a great experience with John and this company. They will be my first call for any future issues that they specialize in. Would highly recommend.

Responded immediately to my email request for service of a gas fireplace. They arrived in a timely…read moremanner and did a complete service of the unit. They were able to identify a wiring problem and quickly and efficiently fix it! Highly recommend!!!