Admiralty cancelled my appointment four times and did not communicate clearly with me throughout this process. Two visits were actually no call no shows from the company. While things obviously come up in life, I never felt like I or my business mattered to Admiralty. I have lost a month of my burn season and heating bill savings to this unprofessional behavior. Spare yourself the frustration and take your business to a company that values new customers. read more

Admiralty Chimney has been servicing my chimney for 20+ years. I have a wood stove insert and John and his team do a great job, from inspection to cleaning to servicing making sure my family is safe! I will continue to utilize their services in the future. Remember to have your chimney serviced every two years. You cannot put a price on your safety! read more

John butler is a very accommodating professional Chimney expert. We hired Admiralty to rebuild my sons chimney & both of his sons chimneys in their new homes that they just bought. Awsume experience with all three Highly recommend Admiralty read more

They forever cancel your appointments. They claim emergencies that are not applicable. They say they left you a message when they have not. They tell all appointments are canceled when you just happen to meet someone who is using later that day. They suck, go elsewhere. read more

Hired this company for a home inspection. The inspector identified issues with the chimney cap the seller repaired. Everything seemed great until the closing on the house when the seller mentioned not to use the second fireplace because they had stuffed insulation into it. What?? I called back Admiralty to ask why it wasn't clear that the second fireplace wasn't in service and whether it had been inspected at all. After an email and a couple of phone calls, I got an email back eventually with an amended inspection report saying the second fireplace was out of service. Really wish I'd known that prior to closing on the house and when someone was around to ask what it would take to get it back into working order. read more

Got some quotes from different chimney repair people but Admiralty was the only company I felt comfortable doing business with. Their quote was reasonable and the amount of work they recommended made sense. They arrived exactly when scheduled and the crew was friendly and responsible. I went up after they left and checked out their work...all looks good. read more

This feels petty but I'm annoyed due to their false advertising! Found this company on Yelp by searching the area map they have set up. According to their map they service my location, when I called they do not. Hopefully they see this and update their map to save someone else the hassle! read more

Had a job inspection booked with them months in advance. Set aside time for them. They never showed up. Called to ask why. "We're too busy, sorry." read more

AC came and rebuilt our chimney lining in preparation for a gas fireplace. Both John and his helper were on time, professional and courteous. My husband who is very fussy was extremely satisfied with the work and the clean up performed by AC. Highly recommended without reservation. read more

We've used Admiralty Chimney 3 times over the last 7-8 years and each time I've been newly struck by how downright honest they are. The first time we'd experienced a sort of chimney fire and did need work done but they said, "the good news is, it isn't what you'd feared. The bad news is whoever installed your liner... " (long irrelevant story). But the fix was much less expensive than we'd been afraid it would, and they could have soaked us, and didn't. The two other times they came, "Nothing needed, you're good to go." Again they could have made something up and we'd have never known. Bottom line is, they have enough business not to play games on you, but I think that it's really the other way around -- they don't play games on people, therefore they have a good business. AND they're reasonably priced. It's the old fashioned way of doing business. Otherwise, owner (John) is a very nice guy, intelligent, good sense of humor and he's on top of things. Their inside person (Susan) is also really sharp, and this time we had to ask her to juggle a tad, and she did. One piece of advice: Once winter is over, DO get any maintenance appt. reserved right then, don't wait until late summer or Fall to schedule it or you could have a wait time, just saying. (I'm sure emergencies would be a different story, ours, that first time, got taken care of fast.) Lastly, since there are fake reviews out there, we have no connection with anyone there other than just being a repeat customer and wanting to praise them highly. read more

What a great experience. John, Josh, Julie were an absolute pleasure to work with. If you want fair competitive pricing, honest assessment of the work to be completed, they are the go to. They are professional, skilled, flexible and go out of their way to ensure you are satisfied. I had my chimney inspected, sleeved, re-crowned, brick re-pointed and water proof sealed. I had questions following the work and they came back out and went over everthing with me leaving me with the comfort that everything needing attention had been completed and it is ready for safe operations for years to come. Thanks Team, your the best! read more

Had them come out to fix/replace an external chimney bracket. They didn't have the right one - no big deal. They put a couple sheet metal screws into the pipe to hold the bracket on, which was great. They were very helpful and resourceful. I asked how much it would be and they said, no, don't worry- no charge - it was only a couple screws. Then I got a bill a few days later for around $90. I called the office person to ask and she said that was the fee. NOW, I feel I SHOULD pay for a service call, of course, BUT, that was not what they implied when they said, "no charge." NOTE: this was 2015. I immediately wrote the check and sent it in but haven't felt this was right. read more

Fantastic! This is a new home for us and we never hand a wood stove/chimney before. On 10/18, we had our appointment and they arrived on time. Admiralty talked us through the system we have and proper use/maintenance. The did a great job on cleaning and getting us ready to use our wood stove. Very pleased with them and will definitely use them again. Reasonably priced ($150)! read more

Admiralty Chimney in our opinion went out of their way to come to our house and fix our dampener that we screwed up and didn't charge us. They gave us some insight about how to maintain our fireplace and gave us some helpful hints on what we will need to do next year. They had also had came out and did our fireplace and chimney inspection when we first bought the house this last summer. What a bunch professionals they are... read more

Professional, quick follow up. Customer service worked with my scheduled and helped me with service quickly. The inspection was professional, straight forward and good value for the money. read more

scheduled condo inspection same day with my tenant. Super efficient and easy. Will for sure use in the future.

Highly recommend we have been using them for years now in two of our homes! In my new home after burning daily for a season we called for a cleaning assuming it was needed-- I was quickly added to the schedule they came out and after inspection said that the chimney was not due for a cleaning yet! They drove 25 miles outside of Nashua for hardly any profit when they could have easily just cleaned the chimney to increase their profit. I will always recommend this company they are honest individuals and that is so hard to find these days. read more

Fantastic. I am so appreciative of John's work. We were having a problem where there was a downdraft causing exhaust gasses from the boiler to come back into the house through a fireplace flue in the same chimney. John resolved this quickly, on the first try, at a price I appreciate. I need some additional work on chimney repair, and there's no doubt as to who I'll call. Thank you John, to me you are a great example of what New England craftsmanship is all about. read more

I was an existing customer who purchased an expensive chimney liner, caps and other accessories and had follow up cleaning. When servicemen arrived to clean my liner this year they came into my house, looked at my woodstove and told me my chimney didn't need to be cleaned. (John the owner told me I needed annual cleaning to maintain the warranty and my experience is that annual or even more frequent cleaning is necessary) There is no way of seeing the chimney from the stove box because of the angles and the draft block so I questioned that conclusion. I was then told that they no longer clean chimneys from the roof, another statement I questioned. I was then told the good news: It would only cost me $85.00 for an inspection rather than $150.00 for a cleaning. The inspection was opening the stove door, making believe the chimney was examined, then closing the door. That didn't fly and eventually they left with nothing and the chimney cleaning service call I scheduled didn't occur. When I went on my roof to inspect the chimney I discovered the cap was 80% blocked and the liner also heavily coated and reduced in size. I took photos to prove it. Rather than post this review, I reached out for the owner. After leaving two messages I was told he received and waiting a week without hearing from him, I am now warning you folks. Apparently that is how business is conducted these days. Not sure what is going on with this company, but I would never have become a customer if it was operating like this when I did. read more

I had smoke pouring out of my oil furnace and my oil dealer thought I had a blockage and needed a new liner, not cheap at $1200 or so. I called Admiralty and they came right on time, did a detailed review of the liner and informed that the liner was in farily good shape, then cleaned the chimney in detail without leaving a mess. The work and price were excellent and I highly recommend this company if you have similar problems. Regards, Bill Mazerall, Amherst, NH read more

I am very satisfied with John at Admiralty Chimney. In addition to regular chimney cleanings, he also repointed a crumbing chimney and installed a liner at a new property. My trust was confirmed when he told me the chimney didn't require a much more expensive rebuild, and the second chimney was in good shape. I use Admiralty for all my chimney and fireplace work. read more

My husband and I recently bought our first home. I contacted Admiralty to inspect and clean our pellet stove and chimney. We've never had a pellet stove before so I wanted to make sure everything was working properly. Unfortunately I could not be there on the day of the inspection so my father in law was instead. He told me they did a very professional job and even went as far as showing him how everything worked since he knew my husband and I would need a lesson. I am very satisfied with the work they did and look forward to using them again next year. read more

Admirality far surpassed our expectations. I figured they would show up, clean, and leave. As it turns out, they have a vested interest in their customers. They looked over our chimney and told us it really did not need to be cleaned. This was great news. A lot of other places would have cleaned it and charged us anyway. Also, they went out of their way to show us how the fireplace should work, the types of things to look out for, and how to have a safe, controlled fire in your home. I highly recommend and will be using them again. read more

John and his crew have lined two of our chimneys and cleaned our chimneys several times. The pricing is fair and competitive! They are very professional, neat and clean, arrive on time, finish on time, they treated our house as it was their own. Thank you John and crew for always doing a great job! Ten stars! read more

The service techs really know their stuff around chimneys and fireplaces - they are quite knowledgeable about potential issues/problems and what to do to fix them. They're done an excellent job cleaning my chimney and oil burner flues several times over past few years. My only issue was with their scheduler in the office. I called in late September to have an inspection/cleaning, plus I wanted some brickwork done inside the fireplace's firebox (after over 30 years of tossing wood into the fireplace, several bricks in the back wall inside the fireplace had cracked/crumbled, and I wanted to have that re-bricked). The scheduler said there was no way they could do that inside work until Jan/Feb because fall was their busy season for doing any/all outdoor work, and then when weather turned cold they'd focus on inside work. Well, I wanted to be having fires in the fireplace this fall, not waiting until mid-winter, so I found a mason who could do the brick repair inside my fireplace. In the meantime, I was able to have Admiralty come and do an inspection/cleaning the week before the mason came. The two Admiralty service techs said they could have done the brickwork too, which is what I wanted in the first place. I'm just sorry that the scheduler couldn't have been as accommodating as the two service techs were willing to be. Otherwise, I'm very happy with the quality of their work and highy recommend them. read more