This is a special shout-out to Kai, who was incredibly helpful and patient with me and my friend (a new gardener!). He took the time to answer all of our questions and made the experience really enjoyable -- thank you, Kai! This place is usually my go-to spot, and I genuinely love the vibe here. That said, on this visit it was harder than usual to find help in the outdoor area. While several team members were available indoors, they were unwilling to answer questions and directed us to find someone outside instead. After some searching, we finally found Kai. I understand that roles can be divided, but this felt different from the level of customer service I've experienced here in the past. Overall, still a place I enjoy -- and Kai's help truly made a difference for us read more

We got a bunch of butterfly plants here this week. The staff were so knowledgeable and helpful. They also helped us a pick a grape vine for our backyard. Trimmed the dead stuff and educated us on the proper soil. Definitely a different experience than Home Depot! Found our new plant supplier! read more

The staff there are really knowledgeable and helpful. They had a few plants that I wanted which were not carried at the big box store

I really wanted to like this nursery because they have a fantastic variety of plants compared to Home Depot. Unfortunately, the customer service was incredibly disappointing, and I walked out without spending a single dollar. I visited with my mother and daughter looking for greenery for three boxed planters between my garage doors. I first saw two employees chatting but decided not to disturb them. Instead, I approached an older gentleman working nearby. Before I could even finish explaining my setup (morning sun, limited afternoon sun), he abruptly cut me off to say he "can't tell me what to get, only suggest," and pointed me toward flowers. I wanted greenery to match my home's modern style, but he didn't give me the chance to explain. After he made it obvious he was too "busy" to help, I flagged down an older female employee. She also seemed in a massive rush, gave me a generic explanation about shade plants being under the canopy and sun plants being in the open, and quickly brushed me off without actually helping me find anything. I understand staff get busy, but if they didn't have time, I wish they would have guided me to someone else who could help rather than just dismissing me. It's a shame, because the inventory is great, but the lack of help for a customer unfamiliar with plants ruined the experience. I won't be shopping here again anytime soon. read more

A great local nursery with friendly and knowledgeable staffs. The selections are decent and the prices are reasonable. It is not as cheap as the specialty nurseries but I think it is reasonable since you don't have to drive down to San Diego or up to Oxnard. The plants are very healthy. You can feel that the staffs took good care of the plants. I never had any plants bought here that are sick or weak when I bring them home. Every time I have a question, the staffs are always happy to help. Some of the staff may not have the best customer service because they are not naturally salesman, but they are knowledgeable and willing to share information. I worked in sales for many years and I can tell when a person is willing to help or just want to shush you away. If you need plants locally, give this place a chance. read more

I am a regular customer at this location. I also make miniature gardens. Last visit there, I noticed they sold a variety of gardens. I asked to see the manager, Karen Sandell, to discuss me selling my products at her store. Karen asked me to send her an email to explain my business. I have multiple times emailed her, attached were pictures of my gardens. She never replied. I called several times and left messages on her voice mail extension 225. I also urged her to check her spam mail, in case my emails end up there. Several calls and emails later and no response. Very unprofessional! I expected better customer service from a high end nursery, especially that I am also a customer who buys pots, soil, miniatures and plants for my gardening projects. I am very very disappointed. A simple thanks but no thanks call or email would have been professional enough. read more

Green Thumb Nursery was a great decision and was suggested by one of my friend...It was my first time and ill come back...They have great selections if plants, flowers, trees, decors, outdoor stuffs. Water fountains and list goes on...The price was cheaper than the other nursery that usually I go so it was reasonably priced...The workers were gem...So kind...They were so patient and knowledgeable...This place is one of the places that you can find CITRUS tree but you can bring out to the nursery and you need tell one of the employees to keep it for you aside (due to citrus quarantine). As you know bringing them out could spread problems like citrus greening disease or even pests to other healthy trees...So be cautious! Im happy that they had the tree so no problem to keep it aside till the shopping is done. Citrus pricing was great for example: 7 Gal was $79.99 plus tax and 15 Gal was $249.99. So great bargain. Inside, also is therapy...Gorgeous decoration and they were so selective about every piece they sell so it was an enjoyable shopping experience. Also, i love their return policy they have 1 year exchange or store policy and i attached it for review. I ended up buying lot of cute things that i didnt have plans to buy but its ended up another great selection to my little garden. There is also a big parking lot so no worries to find a place and YES its crowded bit you can manage it easily. read more

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They have terrible customer service. When we asked questions to the first female customer service representative she gave very short answers without any explanation for her answers which felt like she really didn't know much and needed to refer some of our questions to the male representative. He was even worse than her (at least she smiled at us). He also gave short answers but his attitude was horrible; it was a "I can't be bothered right now" type of haughty attitude. I will never give them my business on that alone especially when you're supposed to be in the information/customer service department. Just wanted to add that this occurred at the Lake Forest location. I don't want to be unfair about other Green Thumb locations. read more

My go-to nursery when I want a quality plant. Quality comes with a price! They have been in the same location since the'70's read more

Now that I'm old, I'm taking up some old people hobbies. Gardening is an expensive hobby, but you're supposed to get lots of food in return once you get set up. The food flavor definitely tastes better when you grow it yourself and eat it the same day it's harvested. I drop by here on a whim to see the difference between a nursery and a big box store like home depot, and there is a huge difference. For starters, they have a huge variety of natural and organic soils that you cannot get elsewhere. The staff here are incredibly knowledgeable for all of my questions too. Whether it's pests, soil, or fertilizing they knew what questions to ask to get me the best answers. read more

Wonderful selection, helpful people. They've got everything from seeds to soil, to fruit trees, berry bushes, flowers, ground covers, veggies. Even some harder to find plants. A definite must visit location! read more

Went here to purchase a mint plant and found myself purchasing three different varieties and also a spearmint plant! In addition, Purchased a milkweed plant getting ready for monarch butterfly season. Now is the time apparently for flowering sweet peas to be planted. For fruit trees, roses, seasonal plants, etc. this is the place to go. I do wish they had miniature mulberry plants that were smaller & more affordable. Ever since my family moved Orange County in the 1970s this place has always been here. Oh, they also have a great water fountain collection! read more

Green Thumb Nursery - Jerry assisted - Nurseries & Gardening Near Me - Lake Forest, California

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I love Green Thumb Nursery it has everything imaginable for any gardner or landscape. Their plant inventory is amazing! The employees are extremely knowledgeable, friendly and helpful. Their prices on many plants and other items are less expensive than the big box garden stores. I HIGHLY RECOMMEND GREEN THUMB. read more

If you're looking for unique plants and endless variety, Green Thumb is the place to go. It's truly a gardener's haven -- I mean it. I absolutely love this nursery. If I lived closer, I'd probably stop by every day like it was my local Costco . If you've never been here, you're seriously missing out. That's all I have to say. read more

We have gone to this store for years, but recently it seems like they clearly don't want their customer base's money. Their hours are getting shorter and shorter, and today when I arrived during the hours stated online, a cashier flipped the store sign to "Closed" as we were walking up. Myself and several others were in the parking lot very confused because the hours said they were open. I'd love to support a smaller business, but hard to do so when every time I go there, they're closed. Especially frustrated when they're closing during hours they claim to be open, with several customers getting out of their cars to come in. read more

Great experience there every time we go! Staff are caring and very knowledgeable. They are interested in helping you. The selection of flowers, plants and accessories is unmatched! LOVE it there! read more

Great plants Many stores don't but they have veggie 6 packs too! . . Ok selection of seeds . Great selection of soils fertilized etc. lots of other things yard and garden too! Headed there again now ! Love this place ! read more

Great selection of plants, and very knowledgeable staff who give excellent advice on how to plant, feed, pest control and aesthetics. Some are certified arborists. Great prices with quality, selection and help equal to or better than other nurseries in the area. read more

Best nursery ever. Best selection, most knowledgeable staff, and my complete go to. Anyone who cares about plants and loves plants needs to be shopping only here. read more

Green Thumb Nursery on Bridger Road is a plant lover's paradise. What keeps me coming back is not just the huge selection of healthy plants, trees, and garden supplies, but the incredible staff. Everyone I've interacted with has been friendly, helpful, and impressively knowledgeable true experts who take the time to listen and guide you with personalized recommendations. Whether you're a beginner or an experienced gardener, they make you feel right at home and never rushed. The nursery itself is spacious, well-organized, and stocked with everything from seasonal flowers and herbs to rare finds and garden décor. You can tell they take pride in what they do. If you're looking for a place where you can get expert advice and quality plants all in one visit, this is it. Five stars all the way. read more

Went here as a kid, and coming back as an adult was so fun! Great prices and helpful staff. Will be back! read more

Green Thumb Nursery - Nurseries & Gardening Near Me - Lake Forest, California

This place is amazing. You can bring Jerry a few leaves from a tree and he knows exactly what kind of tree it is. Bring him a leaf from your seemingly ailing tree and he can tell you exactly why it's not doing well, and what to do. They have a million plants and he knows exactly what conditions each one will thrive in and where they won't. Thank you Jerry. read more

I've only seen the Nursery online. I haven't had the time to visit in person, the video shows the different departments and provides a visual taste of what's offered. read more

Stopped in to Green Thumb today for advice on an indoor plant that I was obviously killing. Kai couldn't have been more friendly and helpful. He repotted two plants for me(no charge) I did purchase a plant and new pot. He spent a lot of time and patience explaining the drainage system to me. Thanks Kai. read more

Green Thumb Nursery - Nurseries & Gardening Near Me - Lake Forest, California

Came in for the first time to create a large pot of succulents for a gift. Jerry walked all over the nursery and curated the perfect collection then potted, preened and finished the whole pot for me. It was amazing. I went in worried I couldn't pull it off--turned out I didn't need to worry. Jerry, you are a gem. read more

Green Thumb Nursery - Beautiful pot of succulents curated by Jerry. - Nurseries & Gardening Near Me - Lake Forest, California

I recently got into gardening because we got a turtle and had to dig up a pond...anyways, I realized that not all nurseries, Home Depot, etc sell pond plants. So my coworker recommended this place and I went to check it out an hour before closing on Monday. The prices are pretty affordable compared to a larger nursery I checked out in OC. Customer service was great - I didn't know much about pond plants, but the gentleman who helped me gave me so much info. I love that they know what they're talking about! My turtle loves the water lettuce and water hyacinth that we purchased. Also got some mosquito fish so that was a bonus! I actually want to return to check out their other aisles. As far as I could see, they have a wide selection of plants and even patio furniture. Prices are also decent and there's coupons you can use too. I'll be back soon. read more

Green Thumb Nursery - The pond at Green Thumb - Nurseries & Gardening Near Me - Lake Forest, California

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Great selection - love this place - they keep their plants happy, healthy and ready to plant

I come here all the time. Love the selection and always inspired. Everyone's really helpful too.

Customer service and prices are really struggling here!! Back to Home Depot for our households needs. read more

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Excellent garden answers and suggestions, Very knowledgeable in his suggestions , Pleasant read more

Would be better if they open early 7am , because we do gardening early and we love going to this place

Great selection of all kinds of plants and pots. Someday I'll get up the courage to ask the redhead that works there to marry me. Someday. read more

An uplifting experience . I'm an old old hippie who recommends this "natural high" I'm not scholar on plant nurseries but I sure love to visit to buy a plant on principle Near a wild and crazy highest but you'd never know it read more

Awesome. They had everything i needed and waaaaaay cheaper than home depot or places i used to go.

We love coming to Green thumb! This nursery is beautiful and well kept. I highly recommend going into their green house to take a look at their indoor selection as well. Everything you need can be found here! read more

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I would recommend this nursery for the great variety and quality of plants (3 stars). I took off 2 stars because of the employees. Besides one extremely nice young employee who works out back, all if the people who work there are extremely rude, especially the cashiers. I recommend going here for the plants but be advised that you will be treated rudely. read more

One good thing that came out of this pandemic was me becoming a plant mom. After checking out some nurseries around me including the garden section of Home Depot and Lowe's, I found Green Thumb to be my favorite go-to. Offering a myriad of selection of house plants, outdoor plants, fruit trees, succulents, herbs, as well as garden furniture and plant accessories, it's a one-stop shop for every plant lover out there. Their very knowledgeable and friendly staff have helped me learn so much about plants that each time I pay them a visit, I bring with me a list of questions about my plants at home. My first purchase here is my avocado tree, growing slowly but surely in my backyard at the moment. I also got several hanging succulents - one of which was a fishhook that I'm so fond of. I managed to over-water my monstera and under-water my croton causing me to almost kill them, but with the guidance of Green Thumb's staff, they're now well on their way to recovery - thank goodness! My newest addition to the family is a yellow rubber tree, aka ficus elastica and it's simply gorgeous. I hope I can give it all the love it needs and a very long life. For new plant moms out there, I find the snake plants and pothos the easiest to care for if that helps you decide what to start with. Happy planting! read more

Green Thumb Nursery - Nurseries & Gardening Near Me - Lake Forest, California

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Went in for a bag of Scott's fertilizer. $35 usually. You wanted $65. I mentioned to the cashier that's the price for the huge bag and he was no help. I walked out. Done with your prices. Sorry. I can go anywhere else for the same bag and they are $35. read more

This is the best nursery in town. Lots of selections especially for planting vegetables! The staffs are friendly and knowledgeable too!

I've been going to this store for a couple of years (or maybe more) by now, but we have bad problems with their employees who got aggressive during our visit there. This was brought up to management during the incident, but it seems a year later the same employee is harassing us, except this time he yelled saying they do not allow dogs ("NO NO NO NO NO DOGS ALLOWED". Next day, I called the location to clarify if whether the dog policy has changed or not. Gabby verified that dogs are allowed and welcome, that they even have treats for them. This is the type of location that typically offers sales/discounts if you bring your dog to the store. This is the kind of vibe they have, however they have one employee who has been singling us out and now that I know he is lying, I realize now the issue is beyond a dog policy. My partner was shaken and I am disturbed by this kind of behavior not just from an employee, but as a person in general. Now that I'm on Yelp, I realize now that their staff truly have some problematic behavior or attitude there. We were regulars (you can imagine we won't be returning in the future. Who wants to be treated that way? We no longer feel safe there), I've kept an eye out for the employee to avoid him (whether we had our dogs with us or not), but so far I have not seen him telling off anybody else about their dogs. Seems we were personally targeted. If you are planning to visit, be aware that while they welcome dogs there will be hostility from one of their employees. If you decide to go, watch out for an old white man assigned to the rose bushes. Management will not defend you. Maybe bring pepper spray in case his aggression escalates so you can protect/defend yourself I now leave this review as a precaution for anyone interested in going. Please be safe! 12/30/24 update: I voiced my grievance to vent and to get clarification on whether their dog policy has changed or not in a post on their Facebook page. I already left the group so maybe that's why I can no longer see it. If it's there, that's great but there's at least a copy of his statement here if anybody needs to refer to it. Fortunately, I took a screenshot of one of their "Digital Marketing Director" James Kricked Parr's comment who was gaslighting me for a potential racial discrimination incident with their employee who I now recognize (through the picture on their website) is Patrick. This is likely the same James P who has been responding to everyone here. Patrick has been mentioned here in complaints about his hostility/aggression so this tells me that this is an ongoing issue for him and my partner and I were NOT an isolated incident. Additionally, this also tells me if this were to happen to another customer, there's a huge chance they will disregard it like they disregarded us. Whether they are aware of Patrick's behavioral problem or perhaps this is the kind of work culture they have there, I'll take gaslighting as a refusal to investigate his behavior. It's family owned, chances are these employees have been working there for decades and they will protect their own blindlessly (either that or maybe this is how management behaves and their employees are just reflecting management's behavior? ‍ idk), even if it's a possible liability. To erase any doubt that dogs are in fact allowed in the store, I am also including screenshots of James Kricked Parr advising other people in the store's Facebook group that dogs are, indeed, welcome. The comment was written 22 weeks ago which is the last week of July 2024. Here is a quotation from his comment: "Well behaved, leashed dogs are allowed at Green Thumb Nursery and we have treats available at the registers most of the time for our puppy friends" But yea, huge plant selection, just be safe read more

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